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Cancel CAROUSELL
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Carousell service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Carousell: Easy Method
What is Carousell
Overview
Carousell is a peer-to-peer online marketplace widely used in Singapore to buy and sell new and secondhand items locally.
The platform supports listings, direct buyer - seller chats, meet‑ups, and paid features for sellers and power users.
Platform nature
Carousell acts as a facilitator and does not pre‑screen every user or guarantee transactions.
Users should treat it as a marketplace rather than a traditional retailer with statutory return rights.
How to cancel Carousell
If you are a buyer
- Understand that buyers generally cannot cancel a transaction after committing; cancellations after commitment may be disallowed or penalised.
- Start by messaging the seller immediately and request cancellation or a refund; keep all chat records.
- If payment was made and seller agrees, request confirmation of refund method and estimated timing.
- If the seller refuses and the transaction is eligible for Buyer Protection, raise a dispute within the applicable window.
If you are a seller
- Sellers may cancel a deal before confirming delivery or a meet‑up; inform the buyer promptly and document the reason.
- When cancelling, process refunds according to the buyer’s payment method (example timings: PayNow within 24 h, DBS PayLah! within 2 h, card/debit refunds handled by card issuer).
- Keep screenshots of the cancellation and the refund confirmation to avoid future disputes.
What happens when you cancel
Account and access
Cancelling an individual deal does not delete your Carousell account or listings unless you take separate steps to remove them.
Subscription products (if any) are managed separately; canceling a deal does not automatically cancel a paid plan.
Renewal, listings and fees
Paid listing credits or promotional fees may not be refundable depending on the item-level or order-level refund rules.
Some cancellations trigger penalties or fines in special contexts (for example, certain shop or mini‑shop terms may impose 30 - 70% penalties).
Will I get a refund?
General policy
There is no general 14‑day cooling‑off right on Carousell for change‑of‑mind returns in Singapore.
Refunds are typically only available when the seller agrees or when a dispute under protection programs is accepted.
Exceptions and timelines
- Buyer Protection dispute windows differ by fulfilment type: tracked mail (7 days), untracked mail (11 days), meet‑ups (13 days).
- Refund processing depends on payment method: PayNow (within 24 hours), DBS PayLah! (within 2 hours), card refunds (approximately 5 - 10 working days through the card issuer).
- Delivery, platform and BNPL fees are refunded only for full‑order refunds; single‑item refunds typically exclude delivery and apportion fees.
- Certified Mobile items: a 7‑day return policy applies only for defects or items significantly not as described; change‑of‑mind returns are not accepted and warranty fees are non‑refundable.
Carousell plans and pricing
Subscription and paid plans
Carousell offers consumer and seller packages such as Carousell Plus and CarouBiz tiers with different coin allowances and seller tools.
Prices and features are subject to change; the table below lists plans available as specified.
Notes
Other optional fees (platform fees, promotions, BNPL fees, listing quotas) may apply depending on usage.
Verify current pricing in the app or official help pages before purchase.
| Plan | Price | Period | Features |
|---|---|---|---|
| Carousell Plus (Monthly) | S$1.99 | Monthly | Ad-free browsing, up to 30 saved searches, 500 Carousell Coins/month, priority support |
| Carousell Plus (Yearly) | S$19.99 | Annual | Ad-free browsing, up to 30 saved searches, 500 Carousell Coins/month, priority support |
| Basic CarouBiz (Web - Monthly) | S$10.98 | Monthly | 1,100 Coins, seller tools and quotas for business use |
| Basic CarouBiz (App - Monthly) | S$12.98 | Monthly | 1,100 Coins, seller tools and quotas for business use |
| Growing CarouBiz (Web - Monthly) | S$28.00 | Monthly | 2,880 Coins, expanded tools & quotas |
| Growing CarouBiz (App - Monthly) | S$29.98 | Monthly | 2,880 Coins, expanded tools & quotas |
| Pro CarouBiz (Web - Monthly) | S$65.00 | Monthly | 6,680 Coins, professional seller tools |
| Pro CarouBiz (App - Monthly) | S$69.98 | Monthly | 6,680 Coins, professional seller tools |
| Super CarouBiz (Web - Monthly) | S$94.00 | Monthly | 9,980 Coins, premium seller toolkit |
| Super CarouBiz (App - Monthly) | S$99.98 | Monthly | 9,980 Coins, premium seller toolkit |
| Basic CarouBiz (Web - Annual) | S$129.00 | Annual | 13,200 Coins, seller tools |
| Basic CarouBiz (App - Annual) | S$139.98 | Annual | 13,200 Coins, seller tools |
| Growing CarouBiz (Web - Annual) | S$327.00 | Annual | 34,500 Coins, expanded tools |
| Growing CarouBiz (App - Annual) | S$344.98 | Annual | 34,500 Coins, expanded tools |
| Pro CarouBiz (Web - Annual) | S$749.00 | Annual | 80,100 Coins, professional seller tools |
| Pro CarouBiz (App - Annual) | S$789.00 | Annual | 80,100 Coins, professional seller tools |
| Super CarouBiz (Web - Annual) | S$1,033.00 | Annual | 119,700 Coins, premium seller tools |
| Super CarouBiz (App - Annual) | S$1,088.00 | Annual | 119,700 Coins, premium seller tools |
Your consumer rights in Singapore
Cooling‑off and statutory rights
There is no statutory 14‑day cooling‑off right for online marketplace purchases in Carousell’s standard terms for change‑of‑mind.
Return or refund rights are typically governed by platform programs and seller agreement rather than an automatic statutory right.
How to preserve rights
- Raise disputes within the specified windows (7 - 13 days depending on fulfillment method).
- Keep evidence: photos, tracking numbers, payment receipts, and chat logs.
- Be aware that platform disclaimers limit liability for scams or account issues; exercise personal caution.
Customer experiences
Positive feedback
Many long‑time users praise Carousell for helping them declutter and find bargains.
Some users describe it as an indispensable app for local buying and selling.
Common complaints
Complaints include perceived poor customer service, account suspensions, difficulty obtaining refunds for warranties, and scam exposure.
Media coverage has highlighted calls for stronger safeguards after scam incidents on the platform.
For reported experiences, see a media article discussing scam concerns: Straits Times: scam protections.
Documentation checklist
For buyers
- Order or listing URL and screenshots of the listing.
- Chat logs showing agreement and any cancellation request.
- Payment receipts, transaction reference or bank confirmation (PayNow/DBS PayLah!/card statement).
- Tracking number or proof of collection for meet‑ups.
For sellers
- Proof of shipment or meet‑up confirmation and timestamps.
- Refund confirmations and transaction references when refunding a buyer.
- Condition photos and serial numbers for items, plus warranty documentation if applicable.
- Records of communications with the buyer and reason for cancellation.
Common mistakes
Before cancelling
Assuming you can freely cancel after committing is a common error; many transactions do not permit buyer cancellations without penalty.
Not discussing cancellation with the counterparty first can escalate the situation and close off amicable refunds.
During disputes
Failing to save evidence or missing dispute windows undermines the ability to obtain a refund under protection programs.
Refund expectations without checking the payment method timeline (e.g., card processing times) often cause unnecessary follow‑ups.
Comparative recap
Summary table
| Action | Buyer outcome | Seller outcome |
|---|---|---|
| Cancel after committing | Generally not allowed; may incur penalties or fines in some shop contexts (e.g., 30 - 70%). | Depends on timing; sellers can cancel before confirming delivery/meet‑up and must refund accordingly. |
| Refund availability | Only via seller consent or accepted Buyer Protection dispute within the allowed windows. | Seller must process refunds when cancelling pre‑delivery; refund timing varies by payment method. |
| Fees & delivery charges | Delivery and platform fees refunded only on full‑order refunds; single‑item refunds often exclude delivery. | Fees may be apportioned; sellers should confirm fee treatment when issuing partial refunds. |
Key takeaways
Buyers should avoid assuming automatic cancellations or change‑of‑mind refunds on Carousell.
Sellers should document cancellations and refund promptly to reduce dispute risk.
After cancelling
What to do next
- Keep all cancellation and refund evidence until the matter is fully resolved.
- If a dispute is necessary, raise it within the platform windows and attach supporting documents.
- Monitor the buyer’s or seller’s payment channel for the refund according to the stated timeline.
Where to get help
For business product and listing quota information, see Carousell College pages: Listing quotas & fees.
For CarouBiz package details, see: CarouBiz packages.
For broader user reviews and reported experiences, view independent user feedback: Trustpilot: Carousell.sg.
Address
Registered address
79 Ayer Rajah Crescent, #03‑01, Singapore 139955
Contact note
This address is the primary registered company address and is relevant for official correspondence related to cancellations.
For in‑app or help‑centre support, use Carousell’s official help channels within the app.