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Cancel KOGAN FIRST
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I hereby notify you of my decision to terminate the contract relating to the Kogan First service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kogan First: Easy Method
What is Kogan First
Overview
Kogan First is a paid membership service that offers benefits for shopping on Kogan, such as free shipping on eligible orders and early access to sales.
The membership runs on a recurring subscription model and typically includes a 14-day free trial before paid billing begins.
How members sign up
Users can subscribe via the Kogan website, or through mobile app stores (App Store or Google Play) depending on how they start the trial or paid plan.
Billing and renewal are managed by the platform used to subscribe: website-managed subscriptions are handled on Kogan’s site, while app-store subscriptions are managed by Apple or Google.
How to cancel Kogan First
Cancel via Web (Kogan website)
- Sign in to your Kogan account on the Kogan website.
- Go to Account Settings or Membership settings and locate Kogan First.
- Choose the option to cancel auto-renewal; this stops future renewals.
- Cancellation during a paid period keeps benefits until the period ends; free-trial cancellation takes effect immediately.
Cancel via App Store / Google Play
- If you subscribed through the App Store, open your Apple subscription settings and cancel there.
- If you subscribed through Google Play, open Google Play subscriptions and cancel the Kogan First subscription.
- Important: cancel on the same platform you used to subscribe. Cancelling on the wrong platform may not stop auto-renewal.
What happens when you cancel
Access and membership period
If you cancel during a paid membership period, you retain Kogan First benefits until the paid period expires.
If you cancel during the 14-day free trial, membership ends immediately and you incur no charges.
Renewals and data
Cancellation prevents future automatic renewals but does not delete your Kogan account or order history.
Kogan may retain membership and billing records under its normal data policies; contact Kogan support for data deletion requests.
Will I get a refund?
Free-trial cancellations
- If you cancel during the 14-day free trial, no fees are charged and no refund is necessary.
- Free-trial cancellation takes effect immediately.
Paid-period cancellations and exceptions
- Paid Kogan First fees are generally non-refundable once the paid period has started.
- Exceptions may apply if Kogan expressly offers a refund or if an amendment to terms adversely affects you and you cancel within 14 days (per Kogan’s terms).
- Some users have received full or pro‑rata refunds when contacting support promptly - this is at Kogan’s discretion.
Kogan First plans and pricing
Pricing summary
Below are reported plan options and approximate SGD prices converted from AUD as sourced.
No Singapore-specific official pricing was found in the verified sources; figures are approximations.
| Plan | Period | Price (SGD) | Features |
|---|---|---|---|
| Monthly (30-day) | Monthly | S$8.01 (approx.) | 14-day free trial, then recurring monthly charge |
| Annual | Annual | S$70.31 (approx.) | 14-day free trial, then one-off annual charge |
| Reported Annual Renewal | Annual | S$88.11 (approx.) | Reported by users as renewal fee after trial |
| Reported Annual Renewal (higher) | Annual | S$114.81 (approx.) | Reported by some users for a yearly subscription |
Your consumer rights in Singapore
General guidance
Consumer protections and remedies can vary by jurisdiction. In Singapore, there are agencies that assist with unfair trading practices and dispute resolution.
Keep in mind statutory guarantees and contract terms may affect your options; check relevant local consumer guidance for specifics.
Practical steps you can take
- Record dates of sign-up, cancellation, and any charges, plus screenshots of emails and account pages.
- Contact your card issuer or bank promptly to query or dispute unexpected charges if you cannot resolve the issue with Kogan.
- Consider contacting the Consumers Association of Singapore (CASE) for advice or dispute mediation if needed.
Customer experiences
Positive reports
Some customers report that contacting Kogan support soon after unintended charges resulted in full or pro‑rated refunds.
Users have noted that cancelling within the first day after being charged sometimes led to a goodwill full refund.
Negative reports
Many users report unexpected opt-out signups, unclear billing emails, difficulty reaching support, and delayed refund responses.
Some users had to escalate disputes through banks or consumer agencies to stop persistent unauthorized charges.
Documentation checklist
What to collect before you cancel
- Account email and username used for Kogan.
- Subscription confirmation email, trial start date, and any payment receipts.
- Details of the platform used to subscribe (Website, App Store, Google Play).
What to keep after cancelling
- Proof of cancellation (screenshots or confirmation messages).
- Bank or card statements showing charges and any refunds.
- Any correspondence with Kogan support and reference numbers.
Common mistakes
Wrong cancellation platform
Cancelling on the wrong platform (for example, cancelling on the website when you subscribed via Google Play) can leave the subscription active and allow renewals to continue.
Always cancel using the same platform used for the original subscription to avoid continued billing.
Failing to document and act promptly
Not saving confirmation screenshots or waiting too long to dispute a charge can make refunds harder to obtain.
Prompt action and retaining documentation increase the chance of a quick resolution or goodwill refund.
Comparative recap
Quick side-by-side
The table below compares the commonly reported plans, prices, and key points to help you decide which action to take.
| Plan | Period | Typical SGD Price | Key point |
|---|---|---|---|
| Monthly (30-day) | Monthly | S$8.01 | Low monthly cost; cancel anytime before renewal to avoid charge. |
| Annual | Annual | S$70.31 | Lower yearly cost; higher single charge at renewal - watch renewal date. |
| Reported Annual Renewal | Annual | S$88.11 - S$114.81 | Some users report higher renewal amounts after trial; monitor billing emails. |
After cancelling
Follow-up steps
- Save cancellation confirmation and check that no further renewals occur on your card or account.
- If you were charged unexpectedly, contact Kogan support and request a refund; mention prompt cancellation where applicable.
Helpful links
- Kogan First help centre (Kogan)
- Step-by-step cancellation guidance (Postclic)
- User reviews and experiences summary
Address
Postal contact
Kogan Australia Pty Ltd, Attn: Customer Service, 139 Gladstone St, Melbourne VIC 3205, Australia.
For formal correspondence you may send a letter to the address above; include account details and a clear request to cancel and request any refund you seek.