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I hereby notify you of my decision to terminate the contract relating to the Vestiaire Collective service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vestiaire Collective: Easy Method
What is Vestiaire Collective
Overview
Vestiaire Collective is an online luxury resale marketplace where individuals and professional sellers list pre-owned designer fashion items for buyers worldwide.
The platform emphasises authentication and a curated marketplace model that separates listings from individual and professional sellers.
How it operates
Vestiaire acts as an intermediary: payments are collected and orders are processed through the platform, with authentication checks applied on many items.
Selling and payment fees are typically transaction-based rather than subscription-based in Singapore.
How to cancel Vestiaire Collective
Cancel an order from an individual seller (buyer perspective)
- You generally cannot directly cancel an order once placed with an individual seller.
- If you change your mind after receiving an item, you may relist it on the platform: free within 72 hours; between 72 hours and 14 days relisting is allowed with a small processing fee.
- No direct refunds are available for purchases from individual sellers except in specific non-conformity cases.
Cancel an order from a professional seller (buyer perspective)
- For purchases from professional sellers, you may cancel by returning the item within 14 days of receipt for a full refund.
- Follow Vestiaire’s return instructions exactly to ensure the return is accepted and the refund processed back to your original payment method.
Cancel a Premium subscription
- The Premium subscription was discontinued; existing subscribers could cancel in-app or on the website.
- In-app: Me → My Account → My Premium Subscription → Unsubscribe. On web: Account Info → My Premium Subscription → Unsubscribe.
- If you subscribed via PayPal, you must also cancel recurring payments inside your PayPal account.
Delete your Vestiaire account
- On the app: Me → Personal Info → Delete Account. On web: My Account → Delete Account.
- After requesting deletion the account is deactivated and is permanently deleted after 30 days unless there are ongoing transactions or disputes.
What happens when you cancel
Access and listings
If you cancel a subscription (where applicable) or delete your account, access to account-only features and saved lists will be removed after deactivation.
Relisting an item (after a purchase) makes it available again on the marketplace under current listing rules and any applicable fees.
Order lifecycle and disputes
Cancelled orders returned under the platform’s return policy enter the refund or dispute workflow; items under authentication review may be held until resolution.
Account deletion is typically delayed or blocked if there are unresolved transactions or active disputes linked to your account.
Will I get a refund?
Refunds for purchases from individual sellers
- Buying from individual sellers generally does not entitle you to a direct refund; relisting the item is the primary alternative.
- Exceptions apply for non-conformity or counterfeit claims (see below).
Refunds for purchases from professional sellers
- Items bought from professional sellers can be returned within 14 days of receipt for a full refund to the original payment method.
- Strictly follow the platform’s return instructions to ensure eligibility for a refund.
Non-conformity or counterfeit items
- If an item is counterfeit or does not match its description, buyers can cancel during examination or upon receipt and receive a refund including shipping and examination costs.
- Timeframes may differ by seller type: shorter windows (e.g., 72 hours) can apply for some individual-seller review windows, and up to 14 days for professional sellers.
Vestiaire Collective plans and pricing
Pricing summary
The platform’s Singapore offering focuses on transaction-based fees rather than recurring subscriptions.
Below are the common fees and promotions relevant to buyers and sellers in Singapore.
| Plan | Price | Period | Features |
|---|---|---|---|
| Selling Fee (S$2,000+ items) | S$20 flat | Per sale | Reduced selling fee for sellers in Singapore |
| Payment Processing Fee | 3% | Per sale | Payment processing fee on final sale price |
| Selling Fee Waiver (< S$2,000) | S$0 | First listing only | No selling fee for first listing under S$2,000 |
| First-Time Buyer Discount | S$30 off | One-time | Discount on first purchase (with minimum spend) |
Your consumer rights in Singapore
Statutory protections
In Singapore, statutory consumer-protection laws and regulations can provide remedies for faulty, misdescribed, or counterfeit goods.
These statutory rights may supplement or override marketplace policies in some cases, depending on the circumstances.
Practical steps if you have a dispute
- Contact the seller through the Vestiaire platform and open a support case with Vestiaire as soon as possible.
- Keep records of listing descriptions, photos, communications, shipment tracking, and any authentication reports to support your claim.
Customer experiences
Positive feedback
Some users praise the platform for its curated marketplace approach and sustainability focus around buying pre-owned designer items.
Ease of purchase and the general authentication process receive positive mentions from parts of the user base.
Negative feedback and common issues
- Complaints include slow or unresponsive customer service, delays in dispute resolution, and account access problems.
- Users have reported authentication disagreements, returned-item handling issues, delayed seller payouts, and app usability problems.
For user-submitted reviews and app ratings, see user review summaries linked below.
Documentation checklist
Information to gather before requesting cancellation or refund
- Order number and listing link (screenshots recommended).
- Clear photos of the item showing the issue (damage, incorrect item, authenticity concerns).
- Original packaging, tags, and receipts if available.
Shipping and communication records
- Proof of postage or delivery tracking details for returns.
- Copies/screenshots of all communications with the seller and Vestiaire support.
- Authentication or examination reports provided by the platform, if any.
Common mistakes
Assuming all purchases are refundable
Many buyers assume every purchase can be directly refunded; in reality, purchases from individual sellers rarely qualify for refunds.
Relisting is the usual remedy for change-of-mind cases with individual sellers rather than a refund.
Missing return windows or failing to follow instructions
Not following the platform’s specified return instructions can void a refund for professional-seller purchases.
Delays in reporting non-conformity or failing to keep evidence (photos, packaging) can weaken a successful claim.
Comparative recap
Quick comparison overview
The table below summarises cancellation and refund entitlements by seller/subscription type to help you choose the correct next step.
| Category | Cancellation | Refund | Period |
|---|---|---|---|
| Individual Sellers (buyer) | Cannot directly cancel; relist after receipt | No direct refund; relisting is the alternative unless counterfeit/non-conformity | 72 hours / up to 14 days (relisting fee rules) |
| Professional Sellers (buyer) | Return within platform rules to cancel purchase | Full refund if returned within 14 days | 14 days |
| Premium Subscription | Unsubscribe via app or web; cancel PayPal recurring if used | No recurring charges after cancellation; check PayPal if applicable | Account-level / one-off |
| Account deletion | Request delete in app or web; deactivated then permanently removed after 30 days | Account-level actions do not generate refunds for past purchases | 30 days |
After cancelling
Next steps to monitor
- Save confirmation emails and case numbers for any returns, cancellations, or deletions.
- Monitor your payment method for any refunded amounts and follow up promptly if not received within expected timeframes.
Further reading and reports
For user reviews and app feedback see a summary of user-submitted app reviews: JustUseApp - Vestiaire Collective reviews.
For broader reporting on consumer issues and platform practices see further reading: The Guardian - consumer rights and resale platforms and industry coverage on market changes: Glossy - Vestiaire market coverage.
Address
Registered Singapore office
Vestiaire Collective Singapore Pte. Ltd.
9 Straits View, #06-07, Marina One West Tower, Singapore 018937
Notes on previous address
The company previously listed an address at 120 Robinson Road before a change of registered office in August 2024.
If you need to send documents, confirm the current postal instructions with Vestiaire support before dispatching sensitive materials.