What is Localize
Overview
Localize is a SaaS platform for translating websites and apps to reach international audiences. It offers automated translation, collaboration tools, and integration options to reduce developer effort.
Typical use cases
Businesses use Localize to manage multilingual content, automate translations, and deliver localized experiences without heavy engineering work. It supports teams that need continuous updates across languages.
How to cancel Localize
Cancel via website / account
- Sign in to your Localize account and open Billing settings.
- Turn off auto-renewal or follow the Unsubscribe flow in the account settings.
- If you can’t find the option, open a support request for cancellation via the Help Center guidance listed below.
Cancel via app stores
- If you subscribed through the Apple App Store or Google Play, you must follow the store’s cancellation process for that subscription.
- Note that cancelling in a store may not automatically cancel the Localize account - website cancellation is the primary instruction.
What happens when you cancel
Access after cancellation
When auto-renewal is turned off, your paid subscription will typically remain active until the end of the current billing period.
After the billing period ends, access to paid features is removed and your account reverts to any free tier or is deactivated per Localize terms.
Billing and account status
Turning off renewals stops future charges but does not necessarily delete your account or project data immediately.
If you need full account removal, contact support to request data deletion and confirm timelines.
Will I get a refund?
Localize refund policy (summary)
Localize provides a 14-calendar-day refund window from the payment date as a discretionary policy.
Refunds are typically allowed only if the service was not used after any trial period and auto-renewal was turned off.
Key exceptions and conditions
- If you used the service during a free trial and did not disable automatic renewal, refund eligibility may be void.
- Refund approval is subject to Localize’s review and any terms that applied at purchase.
Localize plans and pricing
Available App Store prices (SGD)
The following in-app subscription prices (SGD) are for the iOS app named "Localize Price - Parity" as listed in the App Store.
Plan details
| Plan | Price (SGD) | Period | Features |
| Localize Price - Parity (iOS app) | S$5.98 | Weekly | In-App Purchase for weekly subscription to adjust App Store prices using PPP |
| Localize Price - Parity (iOS app) | S$9.88 | Monthly | In-App Purchase for monthly subscription to adjust App Store prices using PPP |
| Localize Price - Parity (iOS app) | S$65.98 | Annual | In-App Purchase for annual subscription to adjust App Store prices using PPP |
Your consumer rights in Singapore
Legal context
Under Singapore law there is no automatic 14-day refund right for digital services; refund policies are voluntary unless otherwise stated at sale.
Localize’s 14-day refund window is therefore a voluntary concession, not a statutory right.
What you should do
- Keep proof of cancellation: screenshots, emails, and ticket numbers.
- If unauthorized charges continue after cancellation, contact your bank to report and block the merchant.
Customer experiences
Positive feedback
Many users report Localize is user-friendly, integrates smoothly, and reduces developer workload when managing multilingual content.
Positive reviews often highlight accurate translations, helpful AI suggestions, and good onboarding experiences.
Negative feedback
Some users report issues such as unexpected charges, difficulty canceling subscriptions, or slow/poor support responses.
Reports vary by source; if you encounter problems, collect evidence and escalate to your payment provider if charges persist.
Documentation checklist
Before you cancel
- Record account email, subscription ID, and billing date.
- Take screenshots of the Billing settings showing auto-renewal and any unsubscribe options.
After you cancel
- Save confirmation emails, Help Center ticket IDs, and any chat transcripts.
- Retain bank statements showing charges and any refund transactions.
Common mistakes
Assuming app-store cancellation cancels the account
Users often cancel via the App Store or Google Play and assume the Localize account subscription stops entirely. That is not guaranteed.
Always check your Localize account Billing settings or contact support to confirm account cancellation.
Not keeping proof
Failing to save cancellation confirmations or ticket numbers makes disputes harder to resolve.
Always capture screenshots and keep emails for any future claim or bank dispute.
Comparative recap
Quick comparison
The table below summarizes cancellation routes, their likely effect on billing, and refund chances.
Notes on interpretation
“Website” refers to cancelling inside your Localize account; “Store” refers to Apple/Google subscriptions. Refunds depend on Localize policy and usage.
| Method | Ease of cancellation | Effect on Localize account | Refund likelihood |
| Website / Account settings | High - turn off auto-renewal or use Unsubscribe flow | Primary method to stop future billing and change subscription state | Possible within Localize’s 14-day window if conditions met |
| App Store / Google Play | Medium - follow store cancellation steps | May stop store billing but does not always cancel Localize account subscription | Dependent on store policy; Localize refund still subject to its terms |
| Contacting support | Variable - depends on response times | Can request account cancellation or data removal | Case-by-case; provide evidence to support refund requests |
After cancelling
What to monitor
- Check your bank statement for any further charges after the billing period ends.
- Verify that paid features are disabled only after the period and that no unexpected renewals occur.
Helpful links
Address
Company contact location
Localize is a US-based service; published contact addresses include locations in the United States.
Representative address
One commonly cited address for Localize-related services is: 552 Ashbury Street, San Francisco, CA 94117, USA.