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Cancellation Logmein: Easy Method
What is Logmein
Overview
LogMeIn (branded GoTo for some products) is a subscription-based SaaS suite for remote access, IT support, and endpoint management.
It enables remote control of computers, remote support sessions, monitoring, and collaboration tools for individuals and businesses.
Common use cases
Typical uses include remote administration, help-desk support, and remote monitoring of multiple devices.
Plans and features vary by product (Pro, Central, Rescue, Resolve) and are billed on monthly or annual cycles.
How to cancel Logmein
Cancel when purchased directly (Web / GoTo Admin)
- Contact LogMeIn / GoTo support - online cancellation is not available for direct purchases.
- Ask support to turn off auto-renewal or cancel the subscription; the subscription stays active until the paid term ends.
- For fixed-term contracts, call at least 30 days before renewal to avoid automatic re-billing.
- Reference: LogMeIn support - modify subscription.
Cancel when billed through app stores or payment processors
- Apple App Store: Settings → your name → Subscriptions → select LogMeIn → Cancel. Refunds, if any, must be requested through Apple.
- Google Play: Google Play Store → profile/menu → Payments & subscriptions → Subscriptions → select LogMeIn → Cancel. Request refunds from Google Play.
- PayPal: If billed via PayPal, cancel the automatic payment in PayPal under Settings → Payments → Manage automatic payments; use PayPal dispute tools for refunds.
- Reference for store and PayPal steps: Postclic guide.
What happens when you cancel
Service access
When cancellation or auto-renewal is turned off, the subscription typically remains active until the end of the paid billing period.
You retain access, features, and data for the remainder of the term unless otherwise stated by support.
Billing and data
Auto-renewal will be stopped if support confirms cancellation, but charges already processed are generally non-refundable.
Check with LogMeIn support about data retention or export options before the term ends if you need to preserve settings or logs.
Will I get a refund?
Official policy
LogMeIn (GoTo) has an official no-refund policy for early or mid-term cancellations; prorated refunds are generally not issued.
This means service typically remains available until the paid term ends, but unused time is not refunded.
Possible exceptions and alternatives
- If you purchased via Apple App Store or Google Play, refund requests must go through those stores and are subject to their policies.
- Payment disputes or chargebacks (PayPal or credit card issuer) are options if you believe a charge is wrongful; these routes follow the payment provider's rules.
- Reference: LogMeIn support - modify subscription and Postclic summary.
Logmein plans and pricing
Notes about the list
Below are pricing entries from publicly available sources in USD. No Singapore-specific SGD prices are listed publicly.
Periods are shown as annual for annual and monthly for monthly-style billing (see each row).
| Plan | Price | Period | Features |
|---|---|---|---|
| LogMeIn Pro - Individuals (2 computers) | US$30.00/mo (billed annually) | monthly | Remote access, multi-monitor, file transfer, remote printing |
| LogMeIn Pro - Power Users (5 computers) | US$70.00/mo (billed annually) | monthly | Includes above, more LastPass licenses, priority support |
| LogMeIn Pro - Small Business (10 computers) | US$129.00/mo (billed annually) | monthly | Advanced user management, session recording, audit logging |
| LogMeIn Pro - Individual (annual) | US$349.99/year | annual | Access to 2 computers, 1TB cloud storage, LastPass Premium, core features |
| LogMeIn Pro - Power Users (annual) | US$839.99/year | annual | Access to 5 computers, more LastPass Premium licenses |
| LogMeIn Pro - Small Business (annual) | US$1,539.99/year | annual | Access to 10 computers, dedicated support, audit features |
| LogMeIn Central (base) | US$46.00/mo (from GetApp, billed annually) | monthly | Remote monitoring starting from 25 computers |
| LogMeIn Central - Base pricing (CheckThat.ai data) | US$80.00/mo (billed annually) | monthly | Core RMM functionality |
| LogMeIn Rescue | US$109.00/mo (billed annually) | monthly | Help-desk remote support |
| LogMeIn Resolve - Starter (25 devices) | US$23.00/mo | monthly | RMM + remote access |
| LogMeIn Resolve - Growth (100 devices) | US$44.00/mo | monthly | Remote support license included |
| LogMeIn Resolve - Standard Endpoint Management | US$57.00/mo | monthly | Monitoring, automation, alerts |
| LogMeIn Resolve - Premium Endpoint Management | US$63.00/mo | monthly | Patch management, self-healing, AI knowledge base |
Your consumer rights in Singapore
Cooling-off and statutory returns
Singapore law generally does not grant an automatic 14-day cooling-off right for digital subscription services unless the vendor explicitly offers it.
There is no public evidence that LogMeIn offers a statutory cooling-off period in Singapore.
Cancelling and disputing charges
- Cancel subscriptions according to the provider’s stated process (support, App Store, Google Play, PayPal).
- If refunds are refused, you may escalate through payment providers (Apple, Google, PayPal) or your card issuer using their dispute processes.
- Keep records of all communications and confirmations in case you need to escalate.
Customer experiences
Positive feedback
Many users praise LogMeIn for reliable remote access, useful features, and good usability for monitoring and support tasks.
Product review sites report generally high ratings for core functionality and remote-control features.
Negative feedback
Common complaints include difficulty cancelling, unexpected auto-renewals, and refusal of refunds after early cancellation.
Several reviews call out phone-only cancellation or slow support responses as pain points; see user reviews for details.
Reference: Trustpilot reviews and TheSMBGuide summary.
Documentation checklist
Before you contact support
- Account email/username and subscription ID or invoice numbers.
- Last payment date and payment method used (credit card, PayPal, App Store).
- Screenshots of billing statements or unwanted charges.
After requesting cancellation
- Support case ID, names of agents, and timestamps of calls or chats.
- Email confirmation or screenshot showing auto-renewal turned off.
- Records of any refund requests and responses from the provider or payment processor.
Common mistakes
Timing errors
Waiting too long to cancel before a fixed-term renewal is common; for some contracts you must call at least 30 days before renewal.
If you miss this window you may be re-billed for another term and refunds are unlikely.
Assumptions and missing documentation
Assuming online cancellation is available for direct purchases causes delays - LogMeIn requires contacting support for many direct subscriptions.
Not saving confirmation messages or support case IDs makes disputes with payment processors harder to win.
Comparative recap
Channel overview
Summary comparison of common cancellation channels, expected refund route, and typical billing handling.
Quick reference table
| Channel | How to cancel | Refund option | Period |
|---|---|---|---|
| Web / GoTo Admin (direct) | Contact LogMeIn / GoTo support; no online cancel for many direct purchases. | Generally no refund; dispute via card/PayPal if applicable. | Varies |
| Apple App Store | iOS Settings → Subscriptions → Cancel. | Request refund through Apple; subject to Apple's policy. | Varies |
| Google Play Store | Google Play → Subscriptions → Cancel. | Request refund through Google Play. | Varies |
| PayPal / Payment processor | Manage automatic payments in PayPal settings or cancel via your card issuer. | Use PayPal dispute/chargeback tools if needed. | Varies |
After cancelling
Confirmations and follow-up
Ask support for written confirmation that auto-renewal is turned off and retain any case or reference numbers.
Check your next billing cycle to ensure no further charges occur.
Useful links
- LogMeIn / GoTo support - modify subscription
- Postclic summary and cancellation tips
- User reviews on Trustpilot
Address
Singapore office
2 SHENTON WAY #18‑01 SGX CENTRE I
Singapore 068804
Notes
This address is listed in the pipeline context and may represent a local office or registered address; contact support for the correct billing or sales contact if needed.
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Written by Brian Cheong
Postclic editor · 7 years experience
Editor at Postclic for 7 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Logmein Pro subscription purchased directly, you need to contact Logmein/GoTo support as online cancellation is not available. Ensure you do this at least 30 days before the renewal date to avoid being charged for the next billing cycle.
Logmein has an official no-refund policy for early cancellations, meaning you will not receive a refund for any unused time. Your subscription will remain active until the end of the paid billing period.
To cancel your Logmein subscription billed through the Apple App Store, go to your iOS Settings, select your name, then Subscriptions, find Logmein, and choose Cancel. Refund requests must be made through Apple.
When you cancel your Logmein subscription, you typically retain access to your data and features until the end of the billing period. It's advisable to check with Logmein support about data retention or export options before the term ends.
If you believe a charge from Logmein is wrongful, you can dispute it through your payment provider, such as PayPal or your credit card issuer. Make sure to keep proof of your cancellation request.