Cancellation Looka: Easy Method

What is Looka

Overview

Looka is an AI-driven design platform that helps users create logos and basic branding assets through templates and automated tools.

It operates as a web-based service and offers a mobile app presence via the App Store, with paid plans and one-time purchases for assets and features.

Who uses Looka

Looka is aimed at small business owners, startups, and non‑designers who need fast, simple branding without hiring a designer.

It is not positioned for complex, bespoke brand design projects that require advanced customization or agency-level work.

How to cancel Looka

Cancel via web account (recommended)

• Log in to your Looka account on the website.
• Go to Account → Subscriptions and click Cancel next to your Brand Kit subscription.
• Follow prompts to confirm cancellation; you will keep access until the end of the current paid cycle.

Cancel mobile app subscriptions

• For iOS subscriptions, open the Apple App Store subscription settings and cancel there.
• For Google Play subscriptions, manage and cancel via your Google Play subscription settings.
• Looka does not manage App Store or Google Play cancellations directly; use the platform interfaces.

What happens when you cancel

Access after cancellation

When you cancel a subscription through your Looka account, your subscription remains active until the end of the current paid period.

No further recurring charges will occur after the paid cycle ends once cancellation is processed.

Data, files and account state

Your account and any designs typically remain available for you to access according to Looka’s retention practices.

Downloaded files are your responsibility; once created or downloaded, they generally cannot be “undone” by cancellation.

Will I get a refund?

One-time purchases (web)

One-time purchases are non-refundable after design files have been downloaded or emailed to you.

If you request a cancellation within 7 days and no files were downloaded/emailed, Looka support may cancel the order and issue a refund.

Subscriptions (web)

Subscription refunds may be possible if requested within 7 days of payment and no design files were downloaded or used outside the platform.

Outside that 7-day window refunds are generally not available; rules can vary by jurisdiction and Looka notes exceptions may apply.

Looka plans and pricing

Pricing summary

The table below shows the iOS in‑app purchase pricing available in SGD as reported for the app storefront.

Official website pricing is listed in USD and may differ from these App Store prices.

Your consumer rights in Singapore

Local legal context

There are no Looka materials that state Singapore‑specific consumer‑rights or special terms for digital services.

Looka’s terms note that refund periods may be adjusted to meet jurisdictional requirements, but no Singapore‑specific policy was provided.

Practical guidance for Singapore customers

• Check transaction dates and download history before requesting a refund.
• If you paid via Apple/Google, you may need to follow their refund and dispute processes in addition to contacting Looka.

Customer experiences

Positive feedback

Many users praise Looka for being user‑friendly, fast for logo creation, and affordable for simple branding needs.

Reviews often mention responsive customer service agents by name and overall satisfaction for basic projects.

Negative feedback

Negative reviews highlight issues such as confusing pricing, problems with domain transfers, and reports of poor support responsiveness.

Some review sites record complaints about unauthorized charges, difficulty accessing files, and dissatisfaction with AI output for complex branding.

Documentation checklist

What to prepare before contacting support

• Account email and username associated with your Looka account.
• Order number, transaction ID or receipt for the purchase or subscription.
• Dates of purchase and of any attempted downloads or file receipts.
• Screenshots of subscription settings, billing entries, or error messages.

Additional evidence for refund requests

• Proof that files were not downloaded, if requesting a refund under the 7‑day policy.
• Records of communications with support and any cancellation confirmations.

Common mistakes

Assuming App Store/Google Play cancellations are handled on the website

Many users expect Looka to cancel mobile subscriptions when they cancel on the website; platform subscriptions must be cancelled through Apple or Google.

Example: cancelling a Brand Kit on the web does not stop an iOS in‑app subscription charged via your Apple ID.

Waiting too long to request a refund

Users sometimes miss the 7‑day window for refunds after payment or after files were downloaded, which limits refund eligibility.

Example: downloading logo files immediately after purchase typically removes entitlement to a refund under Looka’s published guidance.

Comparative recap

Quick comparison

The table below compares cancellation and refund basics across web purchases and mobile in‑app purchases for quick reference.

Use this to decide where to cancel and which policy applies to your payment.

After cancelling

Confirm cancellation and keep records

Save confirmation emails, screenshots of the cancelled subscription page, and any support ticket IDs for future reference.

Monitor your bank or card statement to ensure no unexpected renewals occur after the paid period ends.

Helpful links and resources

Read user reviews and community feedback for context before re‑subscribing or escalating a dispute:

• Looka reviews on Trustpilot
• Looka analysis on CheckThat.ai
• Looka reviews on Sitejabber
• Looka on the Apple App Store (SG)

Address

Corporate address

Looka Inc. (headquartered in Canada): 116 Spadina Avenue, Suite 400, Toronto, Ontario, M5V 2K6, Canada.

Singapore note

A previously registered Singapore entity named Looka Private Limited was struck off and is not related to the active SaaS company; verify the contracting entity on invoices if locality matters.