Cancellation Looka: Easy Method

What is Looka

Overview

Looka is an AI-driven design platform that helps users create logos and basic brand assets online. It offers subscriptions and one-time in-app purchases to download files and access design tools.

Main features

Key features include automated logo generation, editable templates, and downloadable logo files in multiple formats. Premium features unlock HD exports and advanced editing.

How to cancel Looka

Cancel via Web (Looka account)

• Log into your Looka account.
• Go to Account → Subscriptions.
• Click Cancel next to Brand Kit to stop the subscription.
• See Looka’s cancellation article for official steps: Looka: Upgrade, downgrade or cancel a Brand Kit subscription.

Cancel on iOS (App Store)

• Open the App Store and tap your profile icon.
• Tap Subscriptions, select Looka, then tap Cancel Subscription.
• Disable auto‑renew at least 24 hours before the period ends to prevent renewal.
• App-store cancellation guidance is summarized here: How to cancel Looka (App Store).

Cancel on Android (Google Play)

• Open Google Play, tap your profile, then Payments & subscriptions → Subscriptions.
• Select Looka and tap Cancel subscription.
• Your access continues until the end of the current billing period.
• Android cancellation guidance is available here: How to cancel Looka (Google Play).

What happens when you cancel

Access and files

Cancelling a subscription stops future renewals but does not immediately remove access. You keep access to Brand Kit features until the current billing cycle ends.

If logo files were downloaded or emailed, Looka’s refund policy treats those files as delivered, which affects refund eligibility.

Billing and data

• No further subscription charges after the period ends if cancellation was successful.
• Account data and designs typically remain in your Looka account for future access or re‑purchase.

Will I get a refund?

Refund policy

Looka does not issue refunds if logo files have already been downloaded or emailed. That is treated as delivery of the product.

Looka offers a limited refund window: refunds may be issued only if files have NOT been delivered and you contact support within 7 days of purchase.

How to request a refund

• Do not download or accept delivered files if you plan to request a refund.
• Contact Looka support with your receipt or payment details within 7 days of purchase.
• See Looka’s refund details here: Can I get a refund?.

Looka plans and pricing

Prices (App Store / iOS)

Notes

These prices are derived from the South Africa App Store listing for LookA AI as of Jan 2026 and reflect in‑app purchase amounts in ZAR.

App-store prices may vary by platform and can change; check the App Store or Google Play for live pricing before purchase.

Your consumer rights in South Africa

Cooling-off period

Under South African law (Consumer Protection Act), distance sales typically include a 7‑day cooling‑off period. Looka’s own policy provides a 7‑day refund window for undelivered files.

There is no broader 14‑day automatic statutory right beyond these conditions unless provided by the payment platform.

App-store purchases and proof

• Purchases through Apple or Google are subject to their store refund and cancellation rules in addition to Looka’s policy.
• Keep proof of purchase and transaction IDs; act within 7 days if seeking a refund for undelivered files.

Customer experiences

Positive feedback

• Trustpilot shows strong overall ratings (~4.5/5) with praise for ease of use and logo generation: Looka on Trustpilot.
• G2 reviews highlight quick logo creation and straightforward tools: Looka on G2.

Common complaints

• Sitejabber ratings are low (around 1.7/5) with complaints about recurring charges and cancellation difficulties: Looka on Sitejabber.
• User reports on G2 and Reddit note unclear subscription details and restrictive refund outcomes for downloaded files.

Documentation checklist

What to keep

• Proof of purchase: receipt, order number, and payment method details.
• Transaction ID from App Store or Google Play if purchase was in‑app.
• Screenshots of your account subscription page and any delivery emails.

How to prepare

• Do not download or accept files if you intend to request a refund within 7 days.
• Collect timestamps showing purchase date and any communications with Looka support.

Common mistakes

Downloading files before requesting a refund

Many users lose eligibility for refunds by downloading or receiving logo files before contacting support.

If files are delivered, Looka treats the purchase as fulfilled and a refund is unlikely.

Missing the 7‑day window

Waiting beyond seven days to request a refund for undelivered files often results in denial of the refund request.

Also be careful to cancel subscriptions through the correct platform (Looka account vs App Store/Google Play) to stop renewals.

Comparative recap

After cancelling

If you need a refund

Contact Looka support promptly and provide your receipt and payment details if files were not delivered within 7 days.

Read Looka’s refund policy here: Can I get a refund?.

Further support and steps

• If you cancelled via App Store or Google Play, check store refund procedures as they may differ.
• General cancellation instructions are at: Looka cancellation guide.
• App-store cancellation guidance is summarized here: Cancel Looka (App Store / Play).

Address

Corporate address

Looka corporate address:

116 Spadina Avenue, Suite 400, Toronto, Ontario, M5V 2K6, Canada

Support note

For account or refund queries, use the official Looka help articles linked above before sending physical correspondence.

Keep all transaction records and act within the 7‑day window if you believe you qualify for a refund.