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Cancel GOGET
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Goget service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Goget: Simple Process
What is Goget
Overview
Goget is a platform that connects users with on‑demand drivers or taskers for errands, deliveries and related services. The service is subscription- and booking-based and aims to provide flexible, short‑term transport and delivery options.
Regional context
Information available publicly mainly references GoGet services in Malaysia and related regional offerings. Policies described in this guide draw on those references and on Singapore consumer law where stated.
How to cancel Goget
Cancel via the app
- Open the Goget / GoGetter mobile app and go to "My Jobs".
- Select the specific job you want to cancel, tap "Cancel" and choose the most accurate reason from the provided list.
- Submit the cancellation; note any in‑app prompts about fees or time windows before confirming.
Other cancellation routes
- If app cancellation is unavailable, contact Goget customer support through the app's help or support section and request a cancellation with job details.
- Keep records of any chat messages, timestamps and confirmation IDs provided by support after cancellation.
What happens when you cancel
Access and booking status
Once a cancellation is confirmed in the app, the job will be marked as cancelled and removed from active assignments. You should receive an in‑app confirmation or notification.
Data and records
Booking history, receipts and messages related to cancelled jobs typically remain accessible in your account for records and any dispute resolution. Retain screenshots if you need to escalate an issue.
Will I get a refund?
Standard refund position
There is no published standard 14‑day statutory refund or automatic full refund policy for cancellations in the publicly available Help Center or Terms for these services.
Exceptions and support discretion
- Refunds are not standard and may be issued only at support's discretion for exceptional cases or errors.
- If you believe a refund is due, contact support promptly with documentation and request review; outcomes are handled case‑by‑case.
Goget plans and pricing
Where to check pricing
Pricing and plan details can vary by product and market. Do not rely on third‑party quotes; always confirm current pricing in the official app or on Goget’s official site.
Do not assume rates
This guide does not invent or guess prices. If you need exact fees or membership costs, open the app or contact customer support for the most accurate, current information.
Your consumer rights in Singapore
Cooling‑off and CPFTA
Under Singapore law the Consumer Protection (Fair Trading) Act (CPFTA) provides protections for unfair practices and contains a 14‑day cooling‑off right only for certain domestic services sold via direct marketing.
Application to gig/on‑demand services
- Whether Goget qualifies for the cooling‑off right depends on how the service was sold and marketed to you.
- There is no automatic 14‑day unilateral cancellation and refund right stated by the company for gig tasks; statutory remedies depend on circumstances and applicable provisions of Singapore law.
Customer experiences
Positive feedback
Users commonly praise flexibility of tasks, quick responses and a transparent bidding or assignment model in regional reviews. Positive notes include a wide range of task types and rating/insurance features.
Common complaints
Reported negatives include occasional technical issues, perceptions of higher pricing at times, limited local availability and unclear technical policies in some product lines.
Documentation checklist
What to prepare before cancelling
- Booking or job ID and scheduled pickup/delivery times.
- Payment receipt or invoice showing charges and transaction ID.
- Screenshots of the job, driver/GoGetter assignment and in‑app messages.
What to send to support
- Clear statement of the cancellation request and preferred outcome (refund, credit, dispute).
- Any screenshots, timestamps and evidence of problems (e.g., driver no‑show, incorrect booking).
Common mistakes
Timing misunderstandings
Users sometimes expect free cancellation after a job has started or after a short window; some categories (regional reference) allow free cancellation only within the first few minutes.
Incorrect reason selection and missing evidence
Picking an inaccurate cancellation reason in the app can complicate support outcomes and may lead to discipline if misrepresented.
Also, failing to save receipts or timestamps reduces your ability to contest charges or request discretionary refunds effectively.
Comparative recap
Quick comparison of typical cancellation rules (regional references)
Notes on interpretation
The rows below reference regional published policies for similar services; applicability in Singapore may differ and should be confirmed with the official app or support.
| Service category | Typical cancellation window | Typical fee | Period |
|---|---|---|---|
| Dispatch jobs (regional reference) | Free within first 5 minutes after GoGetter starts | RM5 after 5 minutes (if GoGetter can reasonably reach pickup) | Per job |
| Premium Delivery (regional reference) | Less than 3 hours or less than 1 hour before start | 15% if <3 hours; 30% if <1 hour of original fee | Per job |
| Refunds | Case‑by‑case | No standard automatic refund; support discretion | Variable |
After cancelling
Confirmations and follow up
After cancellation, check the app for a confirmation message or cancellation ID. Save any confirmation for your records and future reference.
Escalation and further steps
- If you do not receive confirmation or a refund you expect, contact in‑app support with your documentation and ask for escalation.
- If you believe your consumer rights have been breached, you can seek further advice from Singapore consumer authorities or legal advisors about CPFTA remedies.
Address
Primary contact address (regional)
5 Toa Payoh Way, #04‑08 Motorway Building, Singapore 318877
Notes about the address
This location corresponds to a corporate office that may handle regional matters. For cancellations and account issues, use the app’s support channels for the fastest response.