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I hereby notify you of my decision to terminate the contract relating to the Hooq service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hooq: Complete Guide
What is Hooq
Overview
Hooq was a subscription-based streaming service offering movies and TV shows, including local and international content for Singapore and other markets.
The service ceased operations on 30 April 2020 and the Singapore entity later completed liquidation, so Hooq is no longer an active streaming provider.
Service status
Hooq’s platform, help pages and account management functions are no longer available for users to sign in, manage subscriptions or request support.
Because the service is defunct, active subscription controls that once existed (App Store, Google Play, web) are not functional for Hooq accounts.
How to cancel Hooq
Current reality (service closed)
There is no working cancellation mechanism for Hooq subscriptions because Hooq filed for liquidation and stopped operations on 30 April 2020.
Users cannot cancel an “active” Hooq subscription through App Store, Google Play or a Hooq web account because no Hooq cancellation endpoint remains available.
If Hooq were still operational (typical process)
- App Store (iOS): Open your Apple ID subscriptions in Settings → Subscriptions and cancel Hooq from there.
- Google Play (Android): Open Google Play → Payments & subscriptions → Subscriptions and cancel Hooq from the list.
- Web account: Sign in to the service’s website and cancel from Account or Subscription settings (if offered).
Recommended steps now
- Check your bank or card statements for recurring Hooq charges and note dates and amounts.
- If charges continue after the shutdown date, contact your card issuer or bank to dispute unauthorised recurring charges and ask about stopping future payments.
- Keep copies of receipts, subscription confirmations and any communications about Hooq’s shutdown for records or a claim in liquidation.
What happens when you cancel
Access and playback
For a functioning service, cancelling typically stops automatic renewal but often allows access until the paid period ends.
For Hooq specifically, the service was terminated and users lost access when operations ceased on 30 April 2020.
Renewals and billing
Normally, cancellation prevents future automatic renewals; it does not usually prorate past payments.
Because Hooq is insolvent, billing and renewal systems are no longer managed by Hooq and recurring service controls are unavailable.
Account data
Account data and preferences for a defunct service may not be retrievable. Any recovery would depend on the outcome of liquidation and the liquidator’s actions.
Keep any local copies of important information; do not expect Hooq to provide account exports or data access now.
Will I get a refund?
Hooq’s closure and refunds
Hooq shut down abruptly on 30 April 2020 and communicated that, due to insolvency, it would not be able to process refunds for active subscriptions.
There is no evidence of a 14‑day withdrawal or guaranteed refund policy in Hooq’s available terms or help materials.
Possible exceptions and insolvency claims
- In liquidation scenarios, unused-subscription claims are typically treated as unsecured creditor claims in the liquidation process.
- Recovery of any money through liquidation is not guaranteed and depends on available assets and creditor priority.
What you can do
- Retain proof of payment and subscription dates to support any creditor claim in the liquidation.
- Contact your bank or card issuer about disputing charges if you were billed after the shutdown date.
Hooq plans and pricing
Current pricing status
Hooq ceased operations in April 2020, so there is no active pricing to check for 2025 or 2026 through Hooq.
Do not rely on historical price listings for current decisions; there is no active Hooq service offering subscriptions.
Where to check pricing for alternatives
For current streaming plan and pricing information, consult the official websites of alternative, active streaming providers.
Refer to trusted local guides or reputable news articles for comparisons of current Singapore streaming options.
Your consumer rights in Singapore
Rights relating to a defunct provider
If a service is defunct, Singapore consumers generally cannot obtain support, cancellations or refunds from that provider directly.
Claims related to unused subscriptions become part of the liquidation process and are handled like other creditor claims.
Insolvency and claims
Consumer claims are typically unsecured, meaning recovery depends on the liquidator and remaining assets in the company estate.
There is no guaranteed recovery; follow notices issued by the appointed liquidator and keep documentation to support any claim.
Further action
If you require specific legal advice about a claim in liquidation, consult a lawyer or a consumer advisory service in Singapore.
Monitor official liquidation notices for instructions on submitting creditor claims and deadlines.
Customer experiences
Negative reports
Prior to shutdown, many users complained about sudden termination of service and the lack of refunds for remaining subscription periods.
Industry reports noted unpaid obligations to content owners and other creditors in Singapore following Hooq’s liquidation.
Positive feedback (historical)
Before closure, users praised Hooq for local content and a mixed library of international titles in some markets.
Those historical positives do not change current status - service access and support are no longer available.
Documentation checklist
What to keep
- Subscription receipts and order confirmations showing payment dates and amounts.
- Bank or card statements with Hooq charges highlighted.
- Any emails or notices from Hooq about service changes or shutdowns.
For claims and disputes
- Copies of correspondence with your bank, card issuer or any consumer agency.
- Notes summarising attempts to cancel or obtain refunds and dates of those attempts.
Common mistakes
Assuming cancellations still work
Users often assume they can cancel through the old app or web portal; for Hooq those channels no longer function and cannot process cancellations.
Attempting to cancel via a non-functional account may lead to wasted time and missed opportunities to take other steps (e.g., disputing charges).
Not checking bank statements
Another common error is not checking recent statements for post-shutdown charges; detecting unexpected charges early helps you act with the bank or card issuer.
Keep clear records and act promptly if you see charges after 30 April 2020.
Comparative recap
Quick summary
The table below contrasts Hooq’s status with a typical active OTT service to help you understand cancellation and refund expectations.
| Service | Period | Cancellation method | Refund likelihood |
|---|---|---|---|
| Hooq (Singapore) | Defunct (ceased 30 Apr 2020) | No working cancellation channels available; manage via bank/card if charged after shutdown | Unlikely; claims treated as unsecured creditor claims in liquidation |
| Typical active OTT service | Ongoing | Cancel via App Store / Google Play / account settings on web | Depends on provider policy; refunds uncommon except in specific circumstances |
After cancelling
Practical next steps
Check bank and card statements and contact your card issuer if you notice charges after Hooq’s shutdown date.
Keep all documentation to support any claim in the liquidation or a dispute with your payment provider.
Further reading and alternatives
For local coverage and current streaming options in Singapore, see this overview of streaming services:
AsiaOne: TV & streaming services in Singapore
Address
Registered office (former)
HOOQ Digital Pte. Ltd.
Comcentre, 31 Exeter Road, Singapore 239732
Notice
This address reflects the former corporate office; the company has been dissolved and no office-based customer support is available.
For creditor actions or liquidation notices, monitor official publications or the appointed liquidator’s communications.