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Cancellation service #1 in South Africa
Pilates Anytime is an online subscription service that offers recorded Pilates classes taught by many instructors for different levels and equipment types.
Subscribers stream on-demand classes on web, mobile or supported TV devices and can follow mat and equipment workouts anywhere.
The service suits home exercisers who want a large on-demand library and instructor variety without attending live classes.
It is aimed at users who prefer self-paced practice and frequent access to diverse class lengths and styles.
Cancellation depends on how you originally subscribed: Apple App Store, Google Play, or directly on the Pilates Anytime website.
Each platform manages billing separately, so cancellation must be done through the platform that charged you.
If you cancel before the next renewal, you keep access until the end of the current billing period.
Content access ends automatically at the period expiry; there is no partial-period prorating of access.
Pilates Anytime does not control billing for App Store or Google Play subscriptions; those are managed by Apple/Google.
Your account and saved preferences typically remain, but you will not be charged again after the cancellation takes effect.
Pilates Anytime states subscriptions are non-refundable and they do not issue refunds for unused time or partial-term cancellations.
Access remains until the end of the paid billing period if you cancel before renewal. See the official refund policy: Do you offer refunds?
For subscriptions charged through Apple, Google Play or Roku you must request refunds directly from those platforms; Pilates Anytime cannot process those refunds.
Also note: local consumer laws (see next section) can affect refund rights for distance sales in some jurisdictions.
The following prices reflect what is listed for signups on the Pilates Anytime website for South Africa.
In-app store prices (Apple/Google) may vary slightly from website prices.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | R499.00 | Monthly | Access to all Pilates Anytime content for a month |
| Annual Subscription | R4,499.00 | Yearly | Access to all Pilates Anytime content for one year (approx. R374.92/month) |
South Africa’s Consumer Protection Act provides a 7- to 14-day cooling-off right for certain distance sales and direct-marketing purchases.
That period lets consumers cancel and request a refund for qualifying distance contracts within the statutory timeframe.
Digital content that has been fully accessed or used may be exempt from the cooling-off right under local rules.
Because Pilates Anytime’s stated policy is “no refunds,” consumers in South Africa should check whether their purchase qualifies as a distance sale and whether they fully accessed content.
Users praise the large library (thousands of videos and many instructors) and variety of classes as good value for content selection.
App reviews often highlight convenience for home workouts and the usefulness of instructor variety for improving practice. See user reviews: Garage Gym Reviews
Common complaints include a clunky app interface, limited search/filtering, and problems casting to TVs.
There are also comments about perceived high cost, pricing discrepancies, and limited free content. Example reviews: App reviews and a specific report on iPad video issues: TrustPilot.
Many users try to cancel directly on the Pilates Anytime website even though the subscription was charged by Apple or Google.
Result: the subscription remains active and the platform continues charging until cancelled through the correct app store.
Assuming a refund will be issued after cancelling is common; Pilates Anytime’s stated policy is no refunds for unused time.
Also, not keeping receipts or cancellation confirmations makes disputing charges harder with your bank or platform.
The table below summarizes where to cancel and who controls refunds for each subscription route.
Always check the platform that billed you first; platform rules override the content provider for billing issues.
| Method | Where to cancel | Who controls refunds | Key note |
|---|---|---|---|
| Website (direct) | Pilates Anytime account → My Account → Subscription & Payment | Pilates Anytime | Can pause up to three months; refunds not issued for unused time |
| Apple App Store | Apple subscription settings (iOS or App Store) | Apple | Cancel in Apple settings; request refunds from Apple |
| Google Play (Android) | Google Play subscriptions | Google Play | Cancel in Google Play; request refunds from Google |
Save the confirmation and verify your access ends at the expected billing-period date.
Monitor your bank or card statement to ensure no further charges occur after the period expires.
If you need platform-specific cancellation or refund help, follow Pilates Anytime’s official support articles: Cancel subscription and Refund policy.
Pilates Anytime - Mailing Address: 531 Main Street #303, El Segundo, CA 90245, USA.
For account-specific requests or written correspondence, use the contact methods listed on Pilates Anytime’s help center pages linked above.
Keep copies of any mailed or emailed communications for your records.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Pieter Khoza
Former postal advisor · 6 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 6 years to demystify legally binding mail for everyday users.