Cancellation Bodyfast: Easy Method

What is BodyFast

Overview

BodyFast is a subscription-based intermittent fasting app that offers personalized fasting plans, coaching, recipes and challenges to support weight and health goals.

How it works

The app runs on a paid subscription model across iOS, Android and web. Billing is handled by the platform you used to purchase (Apple, Google or BodyFast's web payment provider).

How to cancel BodyFast

Cancel via App Store (iOS)

• Open iPhone/iPad Settings or the App Store app → Subscriptions → select BodyFast → turn off Auto‑Renew.
• Turn off Auto‑Renew at least 24 hours before the end of the current term to avoid renewal.
• Note: Billing and cancellation are managed by Apple; BodyFast cannot cancel App Store subscriptions for you.

Cancel via Google Play (Android)

• Open Google Play Store → Menu → Subscriptions → select BodyFast → tap Cancel Subscription.
• Follow the on‑screen prompts to confirm cancellation.
• Note: Billing and cancellation are managed by Google; BodyFast cannot cancel Google Play subscriptions for you.

Cancel via Web (BodyFast website)

• In the BodyFast app go to the “Me” tab → gear icon → Manage subscription.
• You will be redirected to the payment provider used (e.g. PayPal or other) to cancel the subscription there.
• If “Manage subscription” is not visible you may be logged into the wrong account; deleting your BodyFast account does NOT cancel the subscription.

Cancel by Email (web purchases)

• If you cannot cancel via the app or web route, email [email protected] with the email used for payment, the app-registered email and your app user ID and request cancellation.
• This email route is intended for web purchases or when the in‑app manage option is unavailable.

What happens when you cancel

Access after cancellation

When you cancel a subscription it typically remains active until the end of the paid billing period.

You will retain access to paid features for the remainder of that term unless the platform states otherwise.

Renewal and billing

Auto‑renew is stopped after cancellation so the subscription will not renew at the next billing date.

For App Store and Google Play purchases, the respective platform controls billing and renewal confirmations.

Data and account

Canceling a subscription does not necessarily delete your BodyFast account or personal data.

Deleting your BodyFast account is a separate action and does NOT automatically cancel platform‑managed subscriptions.

Will I get a refund?

Website purchases

For purchases made via BodyFast’s website or web payment provider, send an email to [email protected] with your payment email, app‑registered email and app user ID.

Support will assess and process refund requests on a case‑by‑case basis; refunds are discretionary for web purchases.

App Store and Google Play purchases

App Store purchases: refunds must be requested via Apple’s problem‑reports/refund process; BodyFast cannot issue refunds for App Store purchases directly.

Google Play purchases: follow Google’s refund process; if unsuccessful, contact [email protected] for assistance and include receipts and user details.

Exceptions and consumer rights

• BodyFast does not explicitly state a 14‑day automatic cooling‑off period; refunds are handled per platform or discretionary web support.
• If you believe a charge is unfair or unauthorized in South Africa, you may have additional rights under local consumer protection law (see next section).

BodyFast plans and pricing

Available plans

Pricing shown below reflects the South African App Store Coach subscription tiers as listed in BodyFast’s in‑app purchases.

Notes on pricing

Prices are replicated from the South African App Store listing and are subject to change by the app store or BodyFast.

Your consumer rights in South Africa

Applicable law

South African consumers are protected by the Consumer Protection Act (CPA) and related regulations against unfair, misleading or unconscionable practices.

BodyFast’s public terms do not explicitly reference South African statutory cooling‑off rights or a 14‑day automatic refund policy.

Actions you can take

• Use the platform refund tools (Apple or Google) for purchases made there and retain receipts/screenshots.
• If you believe a practice breaches the CPA, gather evidence and consider lodging a complaint with the National Consumer Commission or seeking legal advice.
• For web purchases, insist on communication with BodyFast support ([email protected]) and keep a written trail of requests and responses.

Customer experiences

Positive feedback

Some users report that BodyFast helped them stay accountable and that the fasting features and coaching were useful for their goals.

These users highlight the app’s structure and reminders as beneficial for adherence.

Negative feedback

Many users report issues with unexpected or double charges, difficulty cancelling during trials, and lack of refunds.

Complaints also mention unresponsive or automated‑only support, charges after account deletion, and perceptions of misleading trial handling.

Documentation checklist

Essentials to collect

• Platform receipt: App Store or Google Play purchase receipt (PDF or screenshot).
• Payment confirmation or bank/credit card statement showing the charge.
• App user ID and the email registered in the BodyFast app.
• Date and time of purchase, trial start/end dates, and any cancellation attempts (screenshots).

Optional supporting items

• Correspondence with BodyFast support (emails/messages).
• Evidence of account deletion if relevant.
• Copies of any platform refund request or denial notices.

Common mistakes

Cancelling the wrong account

Users sometimes are signed into a different BodyFast account than the one used to purchase a subscription.

Result: subscription remains active and attempts to cancel appear ineffective.

Deleting the app or account instead of cancelling

Deleting the BodyFast app or deleting an account does NOT cancel App Store/Google Play subscriptions.

Always cancel via the platform’s subscription settings or the payment provider interface.

Waiting too close to renewal

Turning off Auto‑Renew less than 24 hours before the billing period ends can result in an unwanted charge on iOS.

Cancel well before the renewal window to avoid accidental renewals.

Comparative recap

Quick method comparison

The table below summarises where to cancel, who manages billing and the typical refund route by purchase method.

How to choose

If you purchased through Apple or Google, start with their subscription and refund tools first.

If you purchased via web or cannot use platform tools, contact [email protected] with required documentation.

After cancelling

What to check

Confirm cancellation by checking your App Store or Google Play subscription screen or the payment provider page.

Keep receipts, cancellation confirmations and any email exchanges for at least several months.

Helpful contacts and next steps

• BodyFast support email: [email protected] (include payment email, app email and app user ID).
• If you purchased via Apple or Google, use the respective platform’s subscription and refund tools.
• If you suspect unauthorized billing, contact your bank or card issuer to dispute the charge while you gather evidence.

Address

Company headquarters

BodyFast GmbH

Planegger Straße 23b, 82166 Gräfelfing, Germany

Imprint and developer info

This address is the registered headquarters and imprint address associated with the BodyFast app developer information.

For all support and billing inquiries use the support guidance above before visiting or contacting the office.