Cancellation Faceyogi: Easy Method

What is Faceyogi

Overview

Faceyogi is a subscription-based wellness service offering guided facial exercise routines and programs designed to improve skin tone and reduce signs of aging.

Service delivery

Access is via mobile apps (in-app subscriptions) and direct web subscriptions. Content includes guided videos and tracking tools depending on the plan.

How to cancel Faceyogi

Cancel on iOS (App Store)

• Open your Apple account settings and manage subscriptions to cancel Faceyogi; Apple controls renewal and cancellation for App Store purchases.
• If you need a refund for an in-app purchase, Apple handles refund requests under its App Store policy.

Cancel on Google Play and Web

• On Google Play, cancel via your Play Store subscription settings (industry standard for in-app Android purchases).
• For direct web subscriptions, request cancellation by emailing [email protected] as stated in Faceyogi's terms.
• When cancelling a web subscription, include your account email and order details in the message.

What happens when you cancel

Access after cancellation

For web subscriptions, access normally continues until the end of the current paid period unless otherwise agreed and provided the provider receives timely notice.

In-app subscriptions (Apple/Google) are managed by the stores; cancelling stops future renewals but usually preserves access until the paid period ends.

Renewal and data

Automatic renewal stops after cancellation; you should keep cancellation confirmations and check that the store or provider shows the subscription as cancelled.

Account data and progress are typically retained under the provider's terms; check the Faceyogi terms for details on data retention.

Will I get a refund?

General policy

• In-app (iOS) refunds are handled by Apple under App Store refund policies; contact Apple for requests.
• Web subscriptions: Faceyogi's terms state no refunds for services already used.

Exceptions and specifics

• Full refund may be possible for web subscriptions if cancelled within 14 days and the user never logged in; this is a conditional exception in the provider's terms. See terms
• Digital products such as eBooks or standalone courses are generally final sale and not refundable once ordered. See digital terms

Faceyogi plans and pricing

Overview

No definitive South African ZAR pricing is published in the verified public sources available.

How to obtain pricing

Check the South African App Store or the Faceyogi account pages for exact local pricing, or contact support for a quote.

Your consumer rights in South Africa

Cooling-off and refunds

Under South African consumer protection norms, consumers typically have a cooling-off window for digital goods, often reflected as a 14-day period when goods have not been accessed.

Faceyogi's policy allowing a full refund only if the user never logged in within 14 days should be assessed against local rules on access and use.

Disputes and unauthorized charges

• Unauthorized charges or recurring billing after cancellation can be challenged as unfair practices under South African consumer law.
• If you cannot resolve a disputed charge with Faceyogi or the app store, you may lodge a complaint with the National Consumer Commission or seek other dispute resolution channels.

Customer experiences

Positive feedback

• Some users report good results and responsive customer support for web cancellations and queries. Examples are posted on review platforms. Trustpilot
• Individual reviewers praise the app’s effectiveness and helpful support responses in some cases.

Negative feedback

• Multiple reviewers report unexpected recurring charges and difficulty cancelling, including claims of being charged after they thought they had cancelled. Trustpilot examples
• Some users describe delays or lack of response from support and disputes over cancellation fees for discounted plans.

Documentation checklist

Essential evidence to collect

• Subscription receipts and order confirmations (email or app store receipts).
• Cancellation confirmations or screenshots showing the subscription status was changed.
• Bank or card statements showing the charge(s) in dispute.

Communication records

• Copies of emails to support (including [email protected]) and any replies.
• Dates and times of attempted cancellations and screenshots of account pages or app settings.

Common mistakes

Mistaking where the subscription is managed

Many users try to cancel on the website when the subscription was bought via the App Store or Play Store; the store must be used for in-app subscriptions.

Example: cancelling a web account does not stop App Store renewals unless you also cancel via Apple.

Missing confirmation and renewal timing

Failing to keep a cancellation confirmation or to cancel more than 24 hours before renewal often leads to unexpected charges.

Example: users report continuing charges when the cancellation was not confirmed by the store or provider.

Comparative recap

Quick method comparison

The table below summarises who controls cancellation, refund likelihood, and where to act depending on how you subscribed.

Key takeaways

Always confirm cancellation with the platform you used to subscribe; retain evidence and act early before renewal.

After cancelling

Immediate next steps

• Save cancellation confirmations and check the subscription status in your Apple/Google account or Faceyogi account page.
• Monitor your bank statement for final charges and keep evidence for disputes.

Where to get help

• Faceyogi terms and cancellation details: Faceyoga Terms & Conditions.
• Information on refunds and third-party reports: PostClic guide.
• Read user reports and reviews on: Trustpilot.

Address

Corporate address

FACEYOGA LTD, 272 Kensington High Street, W8 6ND, London, United Kingdom.

Support contact

For web subscription cancellation and support use [email protected] and include your account details.