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Cancel HEALTHY MUMMY
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Healthy Mummy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Healthy Mummy: Easy Method
What is Healthy Mummy
Overview
Healthy Mummy is a subscription-based health and wellness program aimed mainly at mothers, offering meal plans, workout programs, and support tools designed to assist with postpartum health and weight management.
The service is delivered via the Healthy Mummy website, mobile apps (App Store / Google Play), and supplementary products such as smoothies and supplements sold by post.
Who it is for
Healthy Mummy targets mothers seeking structured meal plans, exercise routines and a supportive community to help reach health goals.
Services include digital subscriptions, memberships, and physical product purchases; each category has different cancellation and refund conditions.
How to cancel Healthy Mummy
Cancel via the App Store (Apple iTunes)
- You must cancel directly through the App Store - The Healthy Mummy cannot cancel for you.
- Open your Apple device’s subscription settings, find the Healthy Mummy subscription and select Cancel Subscription.
- If you need Apple support, contact Apple directly through your device or Apple Support channels.
Cancel via Google Play
- Cancel through your Google Play account - The Healthy Mummy cannot cancel on your behalf.
- Open Google Play > Menu > Subscriptions > select Healthy Mummy > Cancel subscription.
- After cancellation you generally retain access until the next payment date.
Cancel via the Healthy Mummy website
- Log into secure.healthymummy.com.
- Go to My Account → Subscriptions → Change Subscription → Cancel.
- No refunds are generally offered for web subscriptions; access continues until the end of the paid term.
What happens when you cancel
Access after cancellation
For web subscriptions, access remains until the end of the paid billing term as set on your account.
For Google Play, Healthy Mummy states you retain access until the next payment is due.
Renewal and future billing
Cancelling stops future automatic renewals. You are responsible for cancelling with the platform that processed the payment.
The Healthy Mummy cannot cancel App Store or Google Play subscriptions for you; cancellation must be done in the relevant platform account.
Data and account retention
Your account data and profile may be retained according to Healthy Mummy terms and their privacy policy.
If you later re-subscribe, previous settings or progress may or may not be restored depending on account policies.
Will I get a refund?
Physical products (30‑day guarantee)
Products sent by post (for example smoothies, supplements, activewear) are eligible for a 30‑day money‑back guarantee, with exclusions.
- Return the used/empty packaging (or the unused portion), original receipt and any free gifts within 30 days to qualify.
- Postage is not refunded; eBooks and the 28‑Day Challenge are excluded from this guarantee.
Digital services and subscriptions
Subscriptions, memberships, eBooks, the 28‑Day Challenge, and information services are stated as non‑refundable in Healthy Mummy policy.
Exception: if an information service is unavailable for more than three days, a pro‑rata refund may be considered.
Healthy Mummy Pay and lay‑by plans
For Healthy Mummy Pay plans for the 28‑Day Challenge, refunds are not typically allowed except in extenuating circumstances.
In exceptional cases future payments may be canceled and past payments refunded subject to assessment under the plan terms.
Healthy Mummy plans and pricing
Pricing availability
No official ZAR pricing for South Africa is published in the verified sources. Prices vary by country and platform.
Pricing shown in app stores or on the website may use other currencies (USD, AUD, etc.). Contact Healthy Mummy for local pricing.
Contact for pricing
| Plan | Price | Notes |
|---|---|---|
| Mobile app subscription (App Store / Google Play) | Contact for pricing | Price varies by country and platform |
| Web subscription (secure.healthymummy.com) | Contact for pricing | Displayed in checkout per country |
| Physical products (smoothies, supplements) | Contact for pricing | Product prices shown at point of sale |
Your consumer rights in South Africa
General protection
South African consumers are protected by laws such as the Consumer Protection Act, which can provide cooling‑off rights and remedies for defective goods.
These statutory rights may provide protections beyond a supplier’s stated refund policy.
When terms may conflict with law
Healthy Mummy’s terms state that digital services and subscriptions are non‑refundable and that physical product refunds are conditional.
If you believe your statutory consumer rights are not being honoured, you may lodge complaints with South African authorities such as the National Consumer Commission.
Practical steps
- Retain receipts, order confirmations and any communications with Healthy Mummy.
- Raise the issue with Healthy Mummy customer service first, then escalate to local consumer protection bodies if unresolved.
Customer experiences
Positive feedback
Users commonly praise product quality, taste and efficacy - for example, shakes and greens that boost energy and reduce bloating.
Customers also note successful weight‑loss stories from the 28‑Day Challenge and find the app well structured for many users.
Negative feedback
Common complaints include long shipping times, lost shipments and occasionally slow customer service responses.
Some users report the cost is high relative to servings, or that reformulated products changed flavours unfavourably.
Where reviews appear
Many of the reviews and ratings are available on Trustpilot for the Healthy Mummy brand.
See customer reviews: Trustpilot - Healthy Mummy.
Documentation checklist
For subscription cancellations
- Account email and username used for the subscription.
- Subscription confirmation or order number.
For product returns or refund claims
- Original receipt or order confirmation.
- Returned product or used/empty packaging (as required by the 30‑day guarantee).
- Any free gifts that accompanied the order.
Common mistakes
Trying to cancel via the wrong channel
Many customers try to cancel a platform subscription through Healthy Mummy support instead of managing it in the App Store or Google Play.
Always cancel in the store where you were billed (App Store, Google Play) if that is where the payment was processed.
Expecting refunds for digital services
Customers sometimes expect refunds for digital subscriptions or challenges despite Healthy Mummy’s stated non‑refund policy for these items.
Check the specific terms for digital services before purchasing and retain receipts if you plan to dispute a charge under statutory rights.
Comparative recap
Quick comparison
| Feature | App Store (Apple iTunes) | Google Play | Web (Healthy Mummy site) |
|---|---|---|---|
| Where to cancel | Cancel in App Store (Apple account) | Cancel in Google Play account | Log in at secure.healthymummy.com → My Account → Subscriptions → Change Subscription → Cancel |
| Can Healthy Mummy cancel for you? | No - must cancel via App Store | No - must cancel via Google Play | Yes - cancelable directly in your account |
| Refund policy | Subject to App Store rules; Healthy Mummy cannot issue refund directly | Healthy Mummy cannot refund; access continues until next payment | Subscriptions non‑refundable; physical product return policy applies |
| Access after cancellation | Managed by App Store (check Apple settings) | Access retained until next payment due | Access continues until end of paid term |
After cancelling
Follow-up actions
Confirm cancellation in the platform where you cancelled and keep any confirmation emails or screenshots for your records.
If you returned a product, keep proof of postage and tracking information until the refund or credit is processed.
Where to get official policy details
Read Healthy Mummy’s full terms and refund details here: Healthy Mummy Terms & Conditions.
For Healthy Mummy Pay terms see: Healthy Mummy Pay Terms & Conditions.
Address
Return address (as provided in policy)
Healthy Mummy Warehouse / C/O JD, Block A, 391 Park Road, Regents Park, NSW 2143, Australia
Customer support
Contact Healthy Mummy customer service via the website account area for account‑specific queries and returns guidance.
For independent customer reviews and experiences, see: Trustpilot - Healthy Mummy reviews.