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Cancellation Hers: Easy Method
What is Hers
Overview
Hers is an online subscription-based health and wellness service focused on women’s care, offering personalised programmes, prescription options, and testing services delivered through a digital platform.
Service model
The service operates primarily online via app and web accounts and uses recurring billing for subscription plans and fulfilment of testing or prescription services.
How to cancel Hers
Cancel on iOS
Follow these steps inside iOS or the App Store to stop auto-renewal.
- In the HER app: Profile → Settings → Manage Premium Subscription → Cancel.
- Or in the App Store: App Store app → your profile → Manage Subscriptions → HER → Cancel.
- Or in iOS Settings: Apple ID → Subscriptions → HER → Cancel.
- Important: deleting the app or your account does not cancel the subscription.
Cancel on Android
Use Google Play to cancel subscriptions purchased via Google.
- Open Google Play Store → Menu → Payments & subscriptions → Subscriptions → select HER → Cancel/Unsubscribe.
- Deleting the app or account does not stop billing - confirm cancellation in Google Play.
Cancel via web (forhers.com)
If you subscribed on the web, cancel from your online account.
- Log in at your account on forhers.com → Subscriptions/Manage → Get Help → follow the prompts to confirm cancellation.
- Cancellation generally takes effect at the end of the current billing period; allow time before renewal.
Cancel by phone or Help Center
You can also request cancellation through the company’s support channels.
- Help Center or support forms listed on the site are available for cancellation requests.
- Terms list a phone contact number for support: 1‑800‑368‑0038 (per terms and conditions).
Sources: HER support, Terms & Conditions.
What happens when you cancel
Access and billing
Cancellations typically stop future auto-renewals but do not remove access immediately.
Your subscription remains active until the end of the current paid billing period unless otherwise stated.
Timing and renewal rules
Hers subscriptions auto-renew by default; you must cancel at least two days before renewal to avoid the next charge.
Confirm the exact renewal date in your account or billing statement to ensure timely cancellation.
Data and services after cancellation
Account data and any unused testing services may be subject to the provider’s retention policies.
For testing services, terms may state that unused services are forfeited upon cancellation - check your order terms.
Will I get a refund?
Standard refund policy
Refunds for subscription periods already paid are generally not offered and prorated refunds are uncommon.
Cancellations normally prevent future billing but do not refund amounts already charged for the current period.
Exceptions and payment partners
Some exceptions exist: for payment plans (e.g., Klarna) a full refund may be possible within 48 hours if no testing services were received.
After 48 hours refunds are discretionary; after one year most refunds are not available. Platform refunds follow platform rules (Apple/Google).
Platform-specific refund routes
iOS purchases: request refunds through Apple’s Report a Problem in your Purchase History.
Google Play: refunds generally go via Google Play, but Hers support can assist if needed - provide your order number.
Sources: Terms & Conditions, HER support (refunds/cancellations).
Hers plans and pricing
Pricing availability
There is no publicly available pricing in South African rand (ZAR) on Hers’ site or local app listings.
Pricing is shown in USD on Hers’ global pages; local ZAR equivalents are not published.
How to get a quote
To know exact costs for South Africa contact Hers support or check your app store billing page when subscribing.
Ask support for regional pricing or billing currency before confirming a subscription.
| Plan | Price (ZAR) | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | No ZAR pricing published; contact support for local rates. |
Your consumer rights in South Africa
Cooling-off and online purchases
The Consumer Protection Act provides a 7‑day cooling-off period for some online purchases, but digital subscription services may not always qualify.
Whether a subscription qualifies depends on the nature of the service and how it was sold - check the Act or seek advice.
Disputes and escalation
If you believe a term is unfair (e.g., non‑transparent auto‑renewals) you can lodge a complaint with the National Consumer Commission.
You may also dispute unauthorised card charges with your bank or credit card provider under their chargeback processes.
Documentation for complaints
Keep receipts, screenshots, subscription dates, cancellation attempts, and any communication as evidence when filing a dispute.
Customer experiences
Positive reports
Some users report meaningful clinical results and professional provider interactions for certain programmes.
Positive outcomes are cited in individual reports, including clinically relevant improvements over several months.
Negative reports
Many complaints centre on difficult or opaque cancellation flows, unexpected charges after cancellation, and slow or unsatisfactory support.
There are also reports of app instability and disputes over refunds or adverse product experiences.
See aggregated feedback on Trustpilot reviews.
Documentation checklist
Account and purchase details
- Account email and username used to subscribe.
- Order number(s), transaction dates and amounts from bank or card statement.
- Platform used to purchase (iOS / Android / Web).
Evidence of cancellation attempts
- Screenshots of cancellation screens or confirmation messages.
- Dates and times of cancellation attempts and any support tickets or emails.
- Copies of Terms & Conditions or subscription page as purchased.
Common mistakes
Assuming deletion cancels subscription
Deleting the app or closing your account is a common mistake; this does not stop auto‑renewal charged through Apple or Google.
Always cancel directly through the platform where you subscribed (App Store, Google Play, or web account).
Waiting until the last minute
Waiting until renewal day can result in being charged; Hers requires cancellation at least two days before renewal to avoid the next charge.
Check your billing date and cancel early to allow time for processing.
Comparative recap
Quick summary
This table highlights key practical differences and expectations for Hers compared with common subscription expectations.
How to use this table
Use the table to evaluate ease of cancellation, refund likelihood, and where to go for help.
| Aspect | Hers | Typical subscription expectations |
|---|---|---|
| Cancellation routes | App Store, iOS settings, Google Play, web account, Help Center, phone | Platform or web cancellation; must follow specific provider route |
| Refunds | Generally no prorated refunds; exceptions case‑by‑case; partner refunds (Klarna) possible within 48 hours | Varies widely; many subscriptions offer prorated refunds or credits |
| Customer support | Mixed reports - some professional responses, many complaints about slow/opaque support | Quality varies; responsive documented support expected by many consumers |
| Local pricing | No published ZAR pricing; USD pricing commonly shown | Localised pricing and currency display is often available for local markets |
After cancelling
What to check immediately
Confirm you received a cancellation confirmation and note the end date of service for your billing period.
Monitor your bank or card for any unexpected charges in the following billing cycle.
Where to get help and escalate
For account or cancellation problems, use the HER support pages or the Terms & Conditions contact methods.
Links: HER cancel instructions, Terms & Conditions.
If charges continue
If you are charged after cancellation, gather documentation and contact your bank to dispute the charge.
You may also lodge a complaint with the National Consumer Commission if you cannot resolve the issue directly.
Address
Public address information
Hers does not publish a public South African postal or physical address for subscription support on the local site.
The service appears to operate primarily online; no local office address is listed.
How to contact corporate support
Use the official support and terms pages for contact options and the phone number listed in the terms.
Official links: HER support, Terms & Conditions.
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Written by Pieter Khoza
Former postal advisor · 6 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 6 years to demystify legally binding mail for everyday users.