Cancellation Mawista: Easy Method

What is Mawista

Overview

Mawista is a German provider of travel and temporary health insurance for international students, expats and travellers. Their plans cover outpatient and inpatient care, with optional accident and liability add-ons.

Who uses it

Mawista is commonly used by international students, temporary residents and travellers who need short-term or visa-compliant health cover. Plans are sold in euros and administered from Germany.

How to cancel Mawista

Main cancellation methods

• Online cancellation form on Mawista's site: use the manage-contract/service pages for written notice. Mawista manage contract
• By email: send your cancellation to [email protected] with your MAW number and details.
• By postal mail: send a signed written termination to the German office address (see Address section below).

What NOT to use

• Do not try to cancel via the App Store or Google Play - Mawista cancellations must be sent directly by form, email or post. Cancellation note
• Keep proof of sending (email copy, screenshot of form confirmation, or recorded post delivery) for follow-up and refund queries.

What happens when you cancel

Contract access and end date

For monthly plans, cancellation is accepted any time and coverage remains active until the end of the paid month.

For Reisecare (daily travel plan), cancellation can be made any day and is effective immediately for future days.

Confirmation and processing

Mawista sends written confirmation once they receive your cancellation notice. Keep this confirmation for your records.

If you do not receive confirmation within a reasonable time, follow up by email to [email protected] and include your MAW number and proof of the original cancellation.

Will I get a refund?

Right of withdrawal

For contracts with a term of one month or longer, German law gives a 14-day statutory right of revocation. You may cancel within 14 days without giving reasons. Use the service form, email or postal mail to exercise this right. Manage contract

Refund timing and exceptions

• If a SEPA payment is debited after cancellation (timing issue), Mawista normally refunds the overpayment within 3 - 7 business days.
• If you have not received an expected refund after about 8 - 10 days, email [email protected] with your MAW number and proof of cancellation. SEPA refund guidance
• Some refunds for unused periods may be granted as goodwill on a case-by-case basis; these are not guaranteed.

Mawista plans and pricing

Price overview

Public pricing is published in euros. No official ZAR pricing is provided; South African users must convert currencies or contact Mawista for details.

Representative plans

Your consumer rights in South Africa

Local consumer protection

South African consumers are protected by the Consumer Protection Act (CPA), which covers unfair practices and certain contract terms.

If you believe a provider behaved unfairly, you can seek advice from local consumer protection bodies or the National Consumer Commission.

Practical steps for South African customers

• Keep written records of all communications with Mawista (emails, confirmations, postal receipts).
• If a refund or response is delayed, contact your bank to query the SEPA debit and consider a chargeback if appropriate.
• Seek assistance from local consumer organisations or legal advice for unresolved disputes.

Customer experiences

Positive feedback

Some customers praised Mawista staff for helpful, professional and quick resolutions in individual cases.

Users have also reported smooth registration and contract processes for certain plans.

Negative feedback

Frequent complaints concern long or non-existent response times to emails and calls, and delays in refunds or claim processing.

Several reviewers reported unresolved refunds or slow communication; in some cases users escalated disputes. See user reviews for examples. Trustpilot reviews

Documentation checklist

Essential documents to include

• Your MAW number or policy number (critical for identification).
• Full name, date of birth, and contract start and end dates.
• Signed cancellation letter or a copy of the completed online cancellation form.
• Proof of dispatch for postal cancellations (registered mail receipt) or sent email copy.

For refund or dispute follow-up

• Bank statement or proof of the SEPA debit showing the overpayment.
• Written confirmation of cancellation from Mawista, if received.
• Any claim numbers or prior correspondence when following up.

Common mistakes

Canceling the wrong way

Many customers try to cancel via App Store or Google Play; these routes do not cancel Mawista policies. Use the online form, email or postal mail instead.

Always send a written notice and retain proof, otherwise processing and refunds can be delayed.

Missing key details

Omitting your MAW number or clear contract dates in the cancellation slows processing and increases the chance of errors.

Another common error is assuming refunds are immediate; allow the stated processing time and follow up with documentation if needed.

Comparative recap

At-a-glance comparison

After cancelling

Follow-up actions

• Wait for written confirmation from Mawista and keep a copy for your records.
• If a SEPA payment posts after cancellation, expect an automatic refund within 3 - 7 business days or contact Mawista after 8 - 10 days. SEPA guidance

Useful contacts and links

• Mawista contract management and cancellation form: Manage contract
• Help article on cancellation procedures: How do I cancel my insurance contract?
• Example cancellation letter guidance: Postclic cancellation guide
• Customer reviews and experiences: Trustpilot

Address

Postal address for written cancellations

AP Solutions GmbH, MAWISTA, Esslinger Str. 83, 73207 Plochingen, Germany.

Contact by email

For cancellations, refunds and follow-up, email: [email protected] (include your MAW number and proof of cancellation).