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Cancel MEDICNOW
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Medicnow service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Medicnow: Easy Method
What is Medicnow
Service overview
Medicnow is a South African subscription-based health and wellness service that connects users with certified healthcare professionals for virtual consultations, medication management, and wellness coaching.
The service promotes access to healthcare via a monthly debit order and lists contact email and phone numbers on its official site.
How the service is presented
Medicnow’s public site provides contact details (email and phone) but does not publish detailed terms, cancellation or refund policies.
Because formal policy pages are not publicly available, many operational details - such as exact pricing and formal cancellation procedures - are handled via direct contact with the provider.
How to cancel Medicnow
Primary contact steps
- Contact Medicnow by email: info@medicnow.co.za and clearly state you wish to cancel your subscription.
- Call the listed administrative number: 021 422 1457 to request cancellation and ask for confirmation details.
Alternative and follow-up steps
- If you cannot reach a resolution by email or phone, keep written records (emails, dates, times, names of agents).
- If cancellation was set up as a debit order, contact your bank to stop or dispute future debits after you have attempted to cancel with Medicnow.
What happens when you cancel
Access and service termination
Because Medicnow does not publish a formal cancellation policy, the exact timing of service termination after cancellation request is not publicly stated.
Expect that access may end immediately or at the end of the current billing period; request a clear termination date when you cancel.
Data and account information
There is no public statement about data retention or account deletion on the website, so ask Medicnow how your personal and health data will be handled when you cancel.
Retain copies of any communications that confirm cancellation and any statements about data removal or retention.
Will I get a refund?
Publicly available refund information
There is no formal, public refund policy available on Medicnow’s South Africa website or terms of service.
Because a formal policy is not published, refunds are likely handled case-by-case and require direct communication with Medicnow.
Reported exceptions and disputes
- There is at least one reported customer complaint of unauthorized debits (R300 then R190) where the customer said a refund was not granted.
- If you believe you were charged without consent, document the transactions and contact both Medicnow and your bank immediately to dispute the debits.
Medicnow plans and pricing
Pricing availability
Medicnow’s website references a monthly fee paid by debit order but does not publish public pricing for 2024/2025.
Because no verified pricing is available, you must contact Medicnow directly to obtain current plan prices and terms.
Contact for pricing
| Plan | Period | Price / Notes |
|---|---|---|
| Standard subscription | Monthly | Contact for pricing - see official site |
| Premium subscription | Monthly | Contact for pricing - see official site |
Your consumer rights in South Africa
General rights under local law
South African consumers are protected by the Consumer Protection Act (CPA), which provides rights related to unfair, unreasonable or unjust contract terms and improper marketing or billing practices.
The CPA also covers the right to fair value, quality service, and the right to return or cancel in specific circumstances; the specific remedies depend on the facts of each case.
Practical steps to assert rights
- Keep all written records - emails, receipts, debit orders and bank statements - as evidence.
- If Medicnow does not resolve a billing dispute, you can escalate to your bank to stop or dispute debit orders and consider lodging a complaint with relevant consumer protection bodies.
Customer experiences
Summary of public feedback
There are very few public reviews available on Medicnow’s official site; no formal feedback page with aggregated ratings is published.
Because of limited public reviews, it is difficult to draw broad conclusions about typical customer experience from publicly available information.
Reported negative incidents
- At least one customer reported unauthorized debits (R300, then R190) and difficulty obtaining a refund from Medicnow or an associated party.
- That reported case highlights the importance of documenting authorization for debit orders and confirming cancellation in writing.
Documentation checklist
Essential documents to collect
- Copies of emails requesting cancellation and any written responses from Medicnow.
- Bank statements showing the debit order transactions and dates.
- Any SMS, call logs (dates/times) and names of Medicnow staff you spoke with.
- Terms or screenshots of the subscription confirmation if available.
How to use this documentation
- Provide documentation to your bank when disputing unauthorized debits.
- Include copies in any complaint you submit to a consumer protection body or ombudsman.
Common mistakes
Assuming cancellation details are automatic
Many users assume a phone call is sufficient; always follow up in writing and request written confirmation of cancellation.
Without written confirmation, it can be difficult to prove you cancelled before further debits were taken.
Not monitoring bank statements
Not reviewing bank statements regularly can delay detection of unauthorized debits and reduce the time available to dispute transactions with the bank.
If you see unexpected debits, act quickly: contact Medicnow and your bank immediately and preserve all evidence.
Comparative recap
Quick comparison points
The table below summarises key practical differences you should consider when cancelling Medicnow versus typical expectations for subscription services.
Notes on the comparison
Because Medicnow does not publish cancellation or refund policies, areas marked as "Not published" indicate a lack of readily available public information.
| Feature | Medicnow (South Africa) | Typical subscription telehealth service |
|---|---|---|
| Published cancellation policy | Not published on website | Usually published and accessible |
| Published refund policy | Not published; reported refund dispute exists | Often published with clear conditions |
| Contact options | Email and phone numbers listed on site | Email, phone, and in-app support commonly available |
| Pricing transparency | Not published - contact required | Pricing commonly listed online |
After cancelling
Immediate actions
Obtain written confirmation of cancellation from Medicnow and save it with your records.
Monitor your bank account for any further debits and report unauthorized transactions to your bank immediately.
Helpful contacts and next steps
- Contact Medicnow via their official site: Medicnow official site.
- If you experience unauthorized debits that are not resolved, contact your bank to dispute the transactions and ask about stopping the debit order.
- Consider escalating unresolved issues to consumer protection authorities if internal and bank dispute routes are unsuccessful.
Address
Official contact details
Email: info@medicnow.co.za
Website and primary reference: https://medicnow.co.za/
Phone numbers listed
Admin: 021 422 1457
Emergencies: 086 155 5105