Cancellation Noom: Easy Method

What is Noom

Overview

Noom is a subscription-based health and wellness app that focuses on weight management through behavior change and habit-building. It combines tracking tools, educational lessons and coaching support to help users form healthier routines.

How it works

Noom delivers personalized programs via mobile apps and a web portal. Subscriptions auto-renew unless cancelled through the store or account used to subscribe.

How to cancel Noom

Cancel if you subscribed via iOS

• If you subscribed through Apple, you must cancel through the App Store - not via Noom directly.
• See Noom’s official cancellation guide for details: Noom cancellation help.

Cancel if you subscribed via Google Play, Noom app, or web

• Google Play: cancel in the Play Store if you used Android/Google Play to subscribe.
• Noom app (self-subscribed): open the app → Profile → Settings → Manage Subscription → follow the prompts to cancel.
• Web (Subscription Portal): log in to Noom’s Subscription Portal → click "Cancel Subscription" → follow on-screen steps.
• Important: simply uninstalling the app does not cancel your subscription.

What happens when you cancel

Access after cancellation

When you cancel, you generally retain access to paid features until the end of the current billing period. Auto-renewal will be turned off for future billing cycles.

Data and account status

Your account data (progress, history) typically remains in your Noom account unless you request deletion through Noom support or account settings.

Will I get a refund?

Standard refund policy

Noom’s published policy offers refund eligibility for initial subscriptions if requested within 14 days of the first charge for Noom Weight and Noom Med (subject to conditions).

Exceptions and important limits

• Renewal charges are generally not refundable.
• No refunds or credits for partially used billing periods, except at Noom’s sole discretion.
• Noom Med: no refund once a prescription has been written.
• These rules are stated in Noom’s terms and conditions: Noom terms.

Noom plans and pricing

Pricing availability

Noom’s pricing can vary by market and over time, and current South Africa pricing was not provided in the verified sources.

How to get exact pricing

Open the Noom app or the web subscription portal to view plan pricing for your country, or contact Noom support via the app for current offers.

Your consumer rights in South Africa

Relevant law and scope

South Africa’s Consumer Protection Act contains protections like cooling-off rights for some direct-marketing sales, but applicability to online subscriptions is limited and fact-specific.

Enforcement and remedies

• Within Noom’s stated refund window (14 days for initial charge) you may request refunds per Noom policy.
• If you experience unfair renewal practices (e.g., charges after cancellation), you can lodge a complaint with the National Consumer Commission (NCC) and/or dispute charges with your bank.
• Keep proof (receipts, screenshots, correspondence) to support any complaint or bank dispute.

Customer experiences

Positive feedback

Users often praise Noom’s behavior-change approach, intuitive interface and accountability features, citing weight loss and improved habits as outcomes.

See user reviews for examples: Capterra South Africa and G2 reviews.

Negative feedback

Many negative reports involve billing and cancellation difficulties: unexpected charges after attempting to cancel, overlapping plans, and limited refunds.

These issues have led to disputes and examples of users escalating to their banks or consumer authorities.

Documentation checklist

Before you contact Noom or your bank

• Subscription confirmation email or receipt showing charge date.
• Screenshots of account settings showing cancellation status or attempts.
• Bank/credit card statements showing the charge(s).

When filing complaints or disputes

• Copies of all communication with Noom support (dates and content).
• Evidence of app-store cancellation if applicable (App Store/Google Play purchase history screenshot).
• Reference numbers from support conversations or chargeback filings.

Common mistakes

Assuming uninstall cancels subscription

Uninstalling the Noom app does not stop billing. Many users continue to be charged after deleting the app because they did not cancel through the App Store, Play Store, Noom app or web portal.

Not checking the original payment method

If you subscribed via Apple or Google, cancelling inside the Noom app or website will not stop renewals. Confirm and cancel in the same store where you purchased.

Comparative recap

At-a-glance comparison

The table below summarises key differences in cancellation and refund expectations to help decide next steps.

After cancelling

Immediate next steps

• Confirm cancellation by checking your subscription status in the App Store, Play Store, Noom app, or Subscription Portal.
• Save confirmation screenshots or emails showing cancellation and the end date of access.

If you were charged after cancelling

• Contact Noom support with evidence and request a refund if within policy.
• If Noom does not resolve the charge, contact your bank or card issuer to dispute the payment and consider lodging a complaint with the NCC in South Africa.

Address

Legal and mailing address

Noom, Inc., Attn: Legal Department, One Palmer Square, Suite 441, Princeton, NJ 08542

Where to find official policies

Official cancellation instructions: Noom cancellation help.

Terms and refund policies: Noom terms and conditions.