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Cancel PEAK
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I hereby notify you of my decision to terminate the contract relating to the Peak service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Peak: Easy Method
What is Peak
Overview
Peak is a subscription-based health and wellness service that offers personalised hygiene plans and premium self-care products. It helps users create routines, track progress and receive tailored recommendations.
The service is delivered via app and web, and access to full features requires a paid Peak Pro subscription.
Key features
Peak Pro includes habit tracking, timers, journals, analytics and streaks intended to support daily self-care routines.
Free users have limited access and see ads; subscribers receive full access to content and tools.
How to cancel Peak
Cancel on iOS (App Store)
- Open your iPhone or iPad Settings app.
- Tap your name at the top, then choose Subscriptions.
- Find "Peak - Brain Training" or the Peak app subscription and disable auto-renewal at least 24 hours before the billing period ends.
- Apple handles billing and cancellation for App Store purchases.
Cancel on Android (Google Play) and Web
- Google Play: Open the Google Play Store → Menu → Subscriptions → select "Peak" → tap Cancel subscription. Google handles cancellation and refunds for Play purchases.
- Web (direct purchase): Log in to your Peak account on the website or app → Account & Settings → Subscription → turn off auto-renewal before the renewal date.
- For direct purchases you can also email Peak support with account details to request cancellation (see contact details below).
What happens when you cancel
Access after cancellation
Cancelling typically turns off auto-renewal but does not immediately remove access for the period you already paid.
You usually retain full Pro access until the end of the current billing period.
Billing and account data
After cancellation you will not be charged again, but your account data (progress, settings, history) is normally preserved.
If you later re-subscribe, your saved data and progress are usually restored to the same account.
Will I get a refund?
Standard refund position
There is no general statutory 14-day refund right for digital subscriptions in South Africa; refunds depend on the platform or Peak’s discretion for direct purchases.
Peak cannot issue refunds for purchases processed by Apple or Google; those refunds must be requested from the platform.
Exceptions and how to request
- App Store purchases: request a refund via Apple support - Peak cannot process iOS refunds.
- Google Play purchases: request a refund via Google Play support - Peak cannot process Google Play refunds directly.
- Web (direct) purchases: refunds are discretionary. Contact support@peak.net with your account and purchase details to ask for a refund.
Peak plans and pricing
Available plans (South Africa)
Below are the plans and South African prices listed for the Peak app (App Store listing).
Confirm final pricing and currencies in your app store before purchase.
| Plan | Price | Period | Features |
|---|---|---|---|
| Peak Pro Monthly | R199.99 | Monthly | Full access to all features (habit tracking, timers, journals, analytics, streaks) |
| Peak Pro Annual | R599.99 | Annual | Full access to all features, charged once per year |
Your consumer rights in South Africa
Cooling-off and digital goods
South African e-commerce rules generally provide a 14-day cooling-off right for online purchases, but this typically does not apply to instant-access digital subscriptions.
Digital subscriptions such as Peak usually aren’t covered by a statutory 14-day refund right once access is granted.
Consumer Protection Act and escalation
- The Consumer Protection Act (CPA) focuses mainly on tangible goods, but you may still raise complaints about defective or misrepresented services.
- If you cannot resolve an issue with Peak or the platform, you can escalate to local consumer protection authorities or ombuds services for advice.
Customer experiences
Positive feedback
Users often praise Peak for a wide variety of engaging games and perceived improvements in memory and cognition.
The app’s habit and analytics features are highlighted by some subscribers as helpful for routine building.
Common complaints
- Free users report excessive ads that disrupt gameplay.
- Subscription issues reported include upgrades not applying, duplicate charges, or lost access despite payment.
- App glitches such as loading failures, black screens after ads, and unresponsive controls are recurring complaints.
Documentation checklist
What to gather before contacting support
- Account email or username used with Peak.
- Receipt or order confirmation (from Apple, Google Play or Peak web).
- Approximate date and amount of the charge.
- Device type (iOS/Android) and app version; screenshots of error messages where relevant.
How to present the information
Provide concise facts: order ID, purchase date, last 4 digits of the card, platform used and a short summary of the problem.
Attach screenshots or billing statements to speed up verification.
Common mistakes
Not cancelling in the platform used to purchase
Many users try to cancel inside the Peak app but purchased via App Store or Google Play; the platform must be used to cancel those subscriptions.
If you purchased through Apple or Google Play, cancel in the store - Peak cannot stop future charges from those platforms.
Waiting until renewal day
Waiting until the renewal day can risk being charged for another period; cancel at least 24 hours before the billing period ends for App Store, and earlier for safety with other platforms.
Keep confirmation of cancellation (screenshot or email) to avoid disputes over renewals.
Comparative recap
Quick comparison of plans
| Aspect | Peak Pro Monthly (R199.99) | Peak Pro Annual (R599.99) |
|---|---|---|
| Price | R199.99 | R599.99 |
| Billing period | Monthly | Annual |
| Auto-renewal | Yes (can be turned off) | Yes (can be turned off) |
| Refunds | Depends on platform or Peak discretion for direct buys | Depends on platform or Peak discretion for direct buys |
How to choose
Choose monthly if you want flexibility to cancel soon. Choose annual for lower effective monthly cost if you plan long-term use.
Check the exact billing currency and final price in your app store before subscribing.
After cancelling
Confirming cancellation
- Save any cancellation confirmation emails or screenshots from your app store or Peak account.
- Verify that auto-renewal is turned off in your App Store, Google Play or Peak account settings.
Further help and where to read more
For step-by-step cancellation information and tips, see the third‑party guide:
Postclic cancellation guide for Peak
If you bought directly, you may also contact support@peak.net with your account and purchase details to request assistance.
Address
Peak office
PEAK House, Suite 2, 453 Winifred Yell Street, Garsfontein, Pretoria.
Use the address above for formal correspondence related to your account or subscription if required.