Cancellation iScanner: Easy Method

What is iScanner

Overview

iScanner is a mobile document scanning service that converts paper documents into PDFs, supports OCR, and offers cloud integration and document management features.

The app is provided by BP Mobile LLC and is available on iOS, Android and as a web subscription via the iScanner website.

Key uses

Common uses include scanning receipts, contracts, notes and multi‑page documents for easy storage and sharing.

iScanner also offers OCR and synchronization features for cross‑device access when a paid plan is active.

How to cancel iScanner

Cancel on iOS (App Store)

• Open Settings on your iPhone or iPad.
• Tap Your Name → Subscriptions.
• Select iScanner from the list and tap Cancel Subscription.
• Cancel at least 24 hours before the billing period ends to avoid auto‑renewal.
• Note: Deleting the app does not cancel the subscription.

Source: postclic.com

Cancel on Android (Google Play)

• Open the Google Play Store app.
• Tap your Profile → Payments & subscriptions → Subscriptions.
• Select iScanner and choose Cancel Subscription.
• Cancel at least 24 hours before renewal to stop the next charge.
• Note: Uninstalling the app will not cancel the subscription.

Source: postclic.com

Cancel web (purchased on iScanner website)

• Log in to your iScanner account on the iScanner website.
• Go to sections such as Billing, Subscription, Manage account or Settings to find cancel options.
• If you cannot find the option, contact iScanner support for assistance.
• Subscriptions bought on the website must be managed via your iScanner account; they cannot be cancelled through App Store or Google Play.

Source: appcutter.com

What happens when you cancel

Access and service

When you cancel, access to paid features usually continues until the end of the current billing period.

After the period ends, your account will revert to the free tier (if available) or lose access to premium features.

Auto‑renewal and billing

Canceling before the renewal date prevents future auto‑renewal charges; cancelling late may result in another billed period.

Deleting the app does not stop billing - you must cancel via the platform or your web account as appropriate.

Data and documents

Your existing scanned documents typically remain accessible but may be limited by free plan storage and features.

Export or back up important documents before downgrade to avoid loss of functionality or access limits.

Will I get a refund?

Purchases via App Store or Google Play

Refunds for purchases made through Apple or Google are handled by those platforms under their eligibility rules.

iScanner does not directly issue refunds for platform purchases; contact Apple or Google for refund requests.

Source: postclic.com

Purchases via iScanner website (web)

Web purchases have no general guaranteed refund policy; refunds are issued only where required by applicable law.

If you believe you are entitled to a refund, contact iScanner support with proof of purchase and details of the issue.

Source: postclic.com

Exceptions and processing

• Some cases (technical faults, accidental renewals) may be eligible for refund requests, depending on the platform’s rules.
• Processing times vary by payment method and platform.

Reference guidance: joinchargeback.com

iScanner plans and pricing

Pricing availability

Public, verified pricing details were not available in the provided sources at the time of this guide.

Contact iScanner directly or check your platform store for current plan prices and local offers.

How to get exact pricing

Check the App Store or Google Play product page for your region, or your iScanner web account for web subscription costs.

For assistance, contact support with your account details.

Your consumer rights in South Africa

Cooling‑off and distance contracts

South African consumers generally have a 5 business‑day cooling‑off period for certain direct marketing or distance agreements under the Consumer Protection Act.

It is unclear whether in‑app digital subscriptions always qualify; iScanner’s terms do not reference a 14‑day statutory refund right.

Unfair billing and dispute options

Consumers can rely on the CPA’s unfair contract terms provisions to challenge misleading billing or unclear renewal practices.

If disputes persist, escalate complaints to the National Consumer Commission under relevant CPA sections (for example Section 56 or 61 procedures).

Practical steps for South African users

• Document charges, screenshots of subscription pages and cancellation attempts.
• Contact the platform (Apple/Google) and iScanner support promptly.
• Keep records if you need to lodge a formal complaint with the NCC or your payment provider.

Customer experiences

Positive feedback highlights

Some South African reviewers praise iScanner for cross‑platform sync, fast performance and user‑friendly design.

Reviewers note good scanning accuracy, OCR capabilities and a useful free tier for basic needs.

Sources: getapp.za.com, capterra.co.za

Negative feedback highlights

Common complaints include unintended charges after cancelling or deleting the app and poor customer support response.

Users also report occasional glitches such as crashes, import issues, or document sync problems.

Source: postclic.com

Documentation checklist

What to gather before you contact support

• Account email or username used for iScanner.
• Receipt or proof of purchase from Apple/Google or the iScanner website.
• Screenshots of subscription screens, billing history and cancellation attempts.

Additional useful items

• Transaction IDs from your bank or payment provider.
• Dates and times of charges and attempted cancellations.
• Any correspondence with support or platform refund requests.

Common mistakes

Assuming app deletion cancels subscription

Many users mistakenly delete the app expecting billing to stop; platform subscriptions must be cancelled via the store or web account.

Always confirm cancellation in the platform’s subscription settings instead of uninstalling the app.

Missing the renewal window

Waiting until the renewal date can result in another charged period; the practical rule is to cancel at least 24 hours before renewal.

Keep calendar reminders for trial end dates or recurring billing dates to avoid accidental charges.

Not preserving documentation

Failing to save receipts, screenshots or transaction IDs makes refund or dispute processes slower and less likely to succeed.

Collect and store proof immediately if you plan to dispute a charge.

Comparative recap

Quick platform comparison

The table below summarises cancellation and refund responsibility by platform for quick reference.

Use it to decide where to manage your subscription and where to request refunds.

After cancelling

Confirm cancellation and monitor billing

After you cancel, check the platform subscription screen or your iScanner account to confirm the status.

Monitor your card or bank statements for unexpected charges and keep evidence if they appear.

Where to get help and useful links

• General cancellation guide: postclic.com
• Web account cancellation tips: appcutter.com
• Refund request guidance: joinchargeback.com
• User reviews and community feedback: getapp.za.com, capterra.co.za

Address

Provider address

BP Mobile LLC (iScanner) - 66 W Flagler Street, Suite 900‑10023, Miami, FL 33130, United States.

Support contact

If you cannot cancel via the store or your web account, contact iScanner support with your account details and proof of purchase.

Common support email reported in guidance: [email protected].