Cancellation Rocket Lawyer: Easy Method

What is Rocket Lawyer

Service overview

Rocket Lawyer is a subscription-based online service that provides legal document templates, e-signatures, and access to lawyer consultations. It is designed to help individuals and businesses create and manage legal documents quickly.

Who it's for

The service suits people who need guided document creation, occasional legal advice, or discounted filing services. Plans are subscription-based and billed in USD on Rocket Lawyer's published pages.

How to cancel Rocket Lawyer

Cancel via web (Rocket Lawyer account)

• Log in at rocketlawyer.com and go to Account or Membership Settings.
• Select the cancel option to stop auto-renewal; your access remains until the end of the paid period.
• Keep the cancellation confirmation and billing records for your files.

Cancel via App Store / Google Play

• If you subscribed through the Apple App Store or Google Play, cancel directly in the respective store subscription settings.
• Rocket Lawyer support cannot cancel App Store or Play subscriptions on your behalf.

What happens when you cancel

Access and renewals

Cancellation stops automatic renewal but does not remove access immediately. You retain full access through the end of your current paid period.

Data and account

Your account and documents typically remain available while you have access. Download or back up any documents you need before access ends.

Will I get a refund?

Statutory 14-day cooling-off

South African consumers generally have a 14-calendar-day cooling-off right for online transactions. Within this period you may cancel and request a refund.

Rocket Lawyer may deduct fees for days of service already used when processing a refund within the statutory period.

General refund policy and exceptions

• Refunds are generally not provided for partial months/years, used services, discounts, or third-party/platform payments unless required by law.
• Billing errors or delivery issues may be refunded or credited if reported promptly; such matters are typically addressed within about 30 days.

Rocket Lawyer plans and pricing

Published plans

Rocket Lawyer currently publishes pricing in USD on its site. South African users may see localized pricing via app stores; check the App Store or Google Play for ZAR amounts.

Notes on local pricing

If you need a local-currency price for South Africa, view the subscription in your device's app store and save a screenshot or receipt for confirmation.

Your consumer rights in South Africa

Cooling-off rights and refunds

Under South African consumer protection law, consumers generally have a 14-day cooling-off right for online or non-instantaneous transactions. This allows cancellation and a refund claim unless the service was fully performed with your consent.

How to enforce your rights

• Keep cancellation confirmations, receipts, and billing records as evidence.
• If you believe terms are unfair or non-disclosures occurred, you may invoke the Consumer Protection Act and seek assistance from relevant consumer bodies.

Customer experiences

Positive feedback

Many users praise the user-friendly document templates, helpful guided document creation, and patient, professional support staff.

Positive testimonials often cite fast customer service and a generally easy-to-use platform.

Negative feedback

Complaints include unexpected recurring charges, difficulty cancelling after trials, and limited refunds for long-continued charges.

Some users report problems with certain legal services (e.g., trademark filings) and dissatisfaction with refund outcomes.

Documentation checklist

Before you cancel

• Account email and username, last four digits of payment card, and subscription start date.
• Screenshot of active subscription or trial page and any discount codes used.

After you cancel

• Save cancellation confirmation, final invoice, and any support chat or email threads.
• Keep copies of App Store or Google Play receipts if you subscribed via a mobile store.

Common mistakes

Assuming cancellation is immediate

Many users expect access to end immediately after cancelling. In reality, cancellation usually only stops auto-renewal while access continues until the paid period expires.

Using the wrong channel to cancel

Trying to cancel through Rocket Lawyer support when you subscribed via Apple or Google Play will not stop store-based renewals. Always cancel in the store if you subscribed there.

Comparative recap

Quick comparison

The table below summarises key points: pricing, cancellation method, and refund stance for quick reference.

How to read this table

Use the table to check price type and the required cancellation channel. The 期間 column shows whether the listed price is monthly or annual.

After cancelling

What to check

• Confirm you received a cancellation confirmation and check your next billing date to ensure auto-renewal stopped.
• Download and back up any documents or communications you may need after access ends.

Helpful links

• Cancellation guide and steps (third-party summary)
• User reviews and experiences on Trustpilot

Address

Registered office

Avaland House, 110 London Road, Apsley, Hemel Hempstead, Hertfordshire HP3 9SD, United Kingdom.

Contact notes

This UK address is the primary registered office used for Rocket Lawyer UK Limited listings. For subscription or billing issues, use account settings or your app store's subscription management page.