Cancellation Tracki: Easy Method

What is Tracki

Overview

Tracki is a subscription-based GPS tracking service and hardware provider that offers real-time location monitoring, geofencing and alerts for people, vehicles and assets.

The service combines a small GPS tracker device with a cloud/mobile app and a cellular subscription to deliver location data globally.

Who uses Tracki

Individuals and businesses use Tracki for theft recovery, fleet monitoring, child or pet safety, and asset tracking.

Tracki devices are sold as one-off purchases while the tracking service is provided on recurring subscription plans.

How to cancel Tracki

If you subscribed via Apple App Store or Google Play

• Open the Apple or Google Play subscription settings for the account you used to subscribe.
• Cancel the subscription through the respective store; Tracki support cannot override store-managed subscriptions.
• See a third-party summary about app-store cancellations: How to cancel Tracki (Postclic).

If you purchased directly from Tracki's website

• Tracki states cancellations must be done by contacting their support via Live Chat or by calling/texting their international numbers.
• There is no in-app or dashboard self-service cancellation for direct purchases; use the methods above to request cancellation.
• Official cancellation instructions: Tracki Help Center - How to cancel subscription.

What happens when you cancel

Access and service

When a subscription is cancelled, access to real-time tracking and related premium features will stop at the end of the paid period.

If the subscription was through an app store, service typically continues until the store-managed billing period ends.

Renewals and data

Automatic renewals will be stopped after cancellation, but previously billed periods are generally non-reversible unless a refund is issued.

Location and account data retention follow Tracki's policies; contact support for data-export or deletion requests.

Will I get a refund?

General refund policy

Tracki's policy states subscription/service fees are generally non-refundable because they prepay cellular partners for service.

Refunds for subscriptions are therefore limited and not routinely provided.

Exceptions and returns

• Unused, unactivated devices can be returned within 30 days of receipt for a full refund minus shipping and handling.
• A restocking fee of up to US$25 may apply if components are missing on return.
• Tracki may consider refunds for subscription payments made within 6 months, limited to one month's service or a prorated amount for longer plans at their discretion.

See Tracki's return policy for details: Tracki Return Policy.

Tracki plans and pricing

Device pricing (South Africa examples)

Below are example device prices in South African rand found from retailers; subscription plans are listed on Tracki's site in USD or EUR.

Conversion and local retailer prices may vary over time.

Subscription pricing note

Tracki does not publish South African subscription pricing in ZAR on its official site; plans are typically shown in USD or EUR.

Contact Tracki support or local retailers for current subscription rates and any local offers.

Your consumer rights in South Africa

Cooling-off and returns

South African consumers generally have a 5-day “cooling-off” period for certain online purchases, which can allow cancellation and return under the Consumer Protection Act (CPA).

The exact right to cancel depends on how and where the purchase was made (app store vs direct seller) and the circumstances of the sale.

Statutory protections

The CPA protects against unfair or overly restrictive contract terms, so blanket “no refunds” statements may be unenforceable if they conflict with statutory rights.

Application of these rights to Tracki purchases will depend on whether the seller is an international entity and which jurisdiction governs the sale.

Customer experiences

Positive feedback

• Many users praise Tracki for reliable tracking, easy installation and helpful customer service in reviews.
• Some reviewers note benefits such as lifetime warranty transfers and accurate location reporting.

Negative feedback

• Complaints include difficulty cancelling subscriptions, ongoing charges despite device loss, and limited cancellation options.
• Other issues reported are app glitches, tracking inaccuracies and occasional delays in support response.

See community and review pages for examples: Sitejabber reviews, Tracki reviews, Trustpilot, JustUseApp.

Documentation checklist

What to prepare before contacting support

• Order number or proof of purchase (email receipt or retailer invoice).
• Device serial number (if applicable) and account email used to register Tracki.
• Dates of purchase and screenshots of billing/charges you want to dispute.

When cancelling via app stores

• Record the subscription ID from your Apple/Google account subscription settings.
• Keep screenshots of the cancellation confirmation from the store for your records.

Common mistakes

Relying on Tracki support for app-store cancellations

Many users expect Tracki support to cancel subscriptions bought through Apple or Google Play, but those subscriptions must be cancelled in the store account.

Not cancelling in the app store can lead to continued billing even after contacting Tracki.

Assuming automatic refunds

Users sometimes assume cancelling automatically gives a refund; Tracki's policy treats subscription fees as generally non-refundable.

For device returns, failing to keep all original components can trigger restocking fees or reduce the refund amount.

Comparative recap

Quick comparison

After cancelling

Confirm cancellation and keep records

Keep cancellation confirmations and billing screenshots until your billing cycle ends and charges stop.

If charges continue, escalate with the app store (if applicable) or follow up with Tracki support using your records.

Helpful links

• Tracki cancellation instructions: How to cancel subscription (Tracki Help Center)
• Refunds & returns: Tracki Return Policy
• Third-party summary of cancellation steps: Cancel Tracki (Postclic)

Address

Tracki corporate address

Listed company address (from available company/contact data):

Street Ibrahim Rrugova, Kompleksi Taiwan, Tirana 1001, Albania

South Africa notes

No South Africa - specific cancellation postal address was found; use the international support methods above for cancellations and queries.

For South African consumer rights questions, consider contacting local consumer protection authorities or a legal adviser for case-specific guidance under the Consumer Protection Act.