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I hereby notify you of my decision to terminate the contract relating to the Visme service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Visme: Easy Method
What is Visme
Overview
Visme is a subscription-based online design platform for creating presentations, infographics, reports and other visual content.
It provides templates, collaboration tools, media integration and features aimed at non-designers and teams.
How it is delivered
Visme is offered as a web SaaS product and as mobile apps with in-app purchases through the Apple App Store and Google Play.
Billing and subscription management depend on where you purchased the subscription (Visme website, Apple, or Google).
How to cancel Visme
Cancel via the Visme website (direct subscription)
- Sign in to your Visme account on the web.
- Go to Workspace Settings → Cancel Subscription and follow the on-screen confirmation questionnaire.
- Complete the cancellation steps; this cancels auto-renewal only for auto-renewing plans.
- See Visme’s cancellation guide: Visme Help - Cancelling your premium subscription.
Cancel via mobile app stores (iOS / Android)
- iOS (App Store): open iOS Settings → Apple ID → Subscriptions and cancel the Visme subscription; it cannot be cancelled inside the Visme iOS app.
- Android (Google Play): open Google Play Store → Payments & subscriptions → Subscriptions → select Visme and cancel; uninstalling the app does not cancel payments.
- For app-store purchases you must cancel through the respective store account where the purchase was made.
What happens when you cancel
Access after cancellation
If you cancel an auto-renewing plan on the Visme website, your paid access remains until the end of the current billing cycle.
After the billing period ends, your account will revert to the free tier and paid features will no longer be available.
Data and account status
Your projects and account data typically remain in your account after downgrade, but access to premium-only assets and exports will be restricted.
If you need to retain copies of premium content, export or download files before the paid period ends.
Will I get a refund?
Visme’s stated refund policy
Visme’s Terms & Conditions (section 15.2) state that no refunds are provided for early termination once payment is received or a subscription has auto-renewed.
Refer to Visme’s terms: Visme Terms & Conditions.
Exceptions and help-centre guidance
- The Help Center confirms subscriptions auto-renew until cancelled and that no refunds are issued for unused time after cancellation: Visme Help - Refunds.
- Visme may, at its sole discretion, offer refunds in exceptional cases, but there is no automatic or statutory 14-day refund right listed.
- Third-party write-ups note discretionary refunds are rare; see an example summary: PostClic - Cancelling Visme.
Visme plans and pricing
South Africa App Store pricing (in‑app purchases)
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Mobile/Tablet Pro (monthly) | R299.99 | Monthly | Pro features on mobile/tablet |
| Mobile/Tablet Pro (bundle) | R1,999.99 | Bundle/Yearly? | Pro features on mobile/tablet (bundle) |
| Visme Pro - Monthly | R1,199.99 | Monthly | Full Pro features |
| Starter (monthly) | R599.99 | Monthly | Starter-level features |
| Starter (annual/bundle) | R2,999.99 | Bundle/Yearly? | Starter-level features (bundle) |
Notes on pricing accuracy
These prices were observed as in-app purchases on the Visme South Africa App Store and are included for guidance.
Official web-based ZAR pricing for Starter, Pro or Enterprise tiers is not publicly listed; contact Visme for web subscription pricing.
Your consumer rights in South Africa
Cooling-off and statutory refunds
Visme’s terms explicitly state there is no statutory 14-day cooling-off or refund period provided by Visme, including for users in South Africa.
Visme’s policy: refunds are only required if Visme terminates the service without cause.
What South African consumers should do
- Cancel before the next billing date to avoid an unwanted renewal charge.
- Keep records: invoices, confirmation emails and screenshots of cancellation steps.
- If you believe you have a legal claim (for example, unfair practice), seek advice from a South African consumer-protection body or legal advisor.
Customer experiences
Positive feedback
Users frequently praise Visme for modern templates, ease of use, and tools that help non-designers create professional visuals.
Features often highlighted include video integration, AI assistance and team collaboration tools.
See user reviews for examples: Capterra - Visme reviews.
Negative feedback
Recurring complaints include stability issues, bugs and difficulties with cancellations or refunds in some cases.
Some reviewers describe inflexible refund handling, particularly for non-US customers; examples appear on review sites: Trustpilot - Visme reviews.
Documentation checklist
Before contacting support
- Account email address and username used with Visme.
- Order or invoice number for the subscription charge.
- Date of the last payment and billing cycle information.
- Screenshot or confirmation of cancellation steps taken, if any.
If requesting a refund or dispute
- Payment receipts and bank or card statements showing charges.
- Any correspondence with Visme support or the App Store/Google Play regarding cancellation.
- Clear statement of requested remedy (refund, credit, or charge reversal).
Common mistakes
Not cancelling in the right place
Many users assume uninstalling the app stops billing; it does not. App-store subscriptions must be cancelled via Apple ID or Google Play settings.
If you purchased directly on the Visme website, cancelling in the app store will not stop web billing.
Missing the renewal window
Waiting until after the renewal date often results in a charge for the next period because subscriptions auto-renew until cancelled.
Always cancel before the next billing date and keep confirmation of cancellation.
Comparative recap
Quick comparison of cancellation routes
| Channel | How to cancel | Refund availability | Access after cancel |
|---|---|---|---|
| Web (direct) | Sign in → Workspace Settings → Cancel Subscription | No refunds for unused time (per Terms 15.2); exceptions discretionary | Access continues until end of current billing cycle |
| iOS (App Store) | Cancel via Apple ID Subscriptions in iOS Settings (not inside app) | Refunds handled by Apple/Visme policy; Visme disclaims refunds for web purchases | Access generally remains until paid period ends |
| Android (Google Play) | Cancel in Google Play → Payments & subscriptions → Subscriptions | Refunds handled by Google/Visme policy; Visme’s terms deny web refunds | Access generally remains until paid period ends |
After cancelling
What to do immediately after cancellation
- Save or export any projects, assets or exports you need while you still have paid access.
- Keep email confirmations or screenshots that show the subscription was cancelled.
Useful links and contacts
- Visme cancellation guide: https://support.visme.co/cancelling-your-premium-subscription/
- Visme refund help: https://support.visme.co/can-i-get-a-refund-for-my-visme-subscription/
- Visme Terms & Conditions: https://www.visme.co/terms_conditions/
Address
Registered business address
Easy WebContent, Inc. (DBA Visme)
9211 Corporate Blvd., Suite 308, Rockville, MD 20850, United States
Support and legal notices
For billing disputes or legal notices, include the account details above and use the company address for formal correspondence.
For immediate billing changes, follow the cancellation steps in the relevant section above and retain confirmation evidence.