Ending your SimpliSafe membership made easy

About SimpliSafe

SimpliSafe is an American home security company that has established a significant presence in the UK market, offering wireless alarm systems designed for easy self-installation. Founded in 2006, the company has built its reputation on providing affordable, contract-free home security solutions that customers can set up without professional assistance. The SimpliSafe system includes a range of devices such as entry sensors, motion detectors, glass break sensors, and HD cameras, all controlled through a central base station and mobile app.

What distinguishes SimpliSafe from traditional alarm companies is its approach to customer flexibility. The company allows you to purchase equipment outright and then choose whether to add professional monitoring services on a monthly basis. This means you own your security hardware from day one, giving you genuine control over your home security investment. The wireless nature of the system makes it particularly appealing to renters and homeowners who want to avoid drilling holes or running cables throughout their property.

SimpliSafe operates in the UK market whilst maintaining its headquarters in the United States. This transatlantic business model can sometimes create confusion for UK customers regarding their consumer rights, particularly when it comes to cancelling services or returning equipment. As a UK consumer, you are protected by UK consumer law regardless of where the company is based, and understanding these protections is essential when you need to cancel your subscription or contract.

The company offers its services throughout the United Kingdom, shipping equipment directly to customers who then install the system themselves using the provided instructions. Professional monitoring is handled through a UK-based monitoring centre, ensuring that emergency services can be contacted quickly when an alarm is triggered. This hybrid model of American ownership with UK operations means you need to be particularly careful about understanding which address to use for formal communications, especially cancellation requests.

Subscription plans and pricing

SimpliSafe structures its offering into two distinct components: the upfront equipment cost and the optional monthly monitoring subscription. This separation gives customers flexibility but can also create confusion about what exactly they are cancelling when they decide to end their relationship with the company.

Equipment costs

The initial investment in SimpliSafe equipment varies depending on which package you choose. The company offers several pre-configured systems designed for different property sizes, ranging from small flats to large houses. Entry-level packages typically start around £229, whilst comprehensive systems with multiple sensors and cameras can exceed £500. You can also build a custom system by selecting individual components to match your specific security needs.

This equipment is yours to keep once purchased. Therefore, when you cancel a monitoring subscription, you do not need to return the hardware unless you are within the 60-day money-back guarantee period and wish to obtain a full refund. This distinction is important because it affects what you are actually cancelling and what your obligations are.

Monitoring subscription options

SimpliSafe offers two main monitoring subscription tiers in the UK market, each providing different levels of service and features:

Both plans operate on a monthly rolling basis with no long-term contract requirements. This means you are not locked into a 12-month or 24-month agreement as you would be with many traditional alarm companies. In practice, this should make cancellation straightforward, but you still need to follow the correct procedure to ensure your subscription ends when you want it to and that you are not charged for additional months.

Understanding what you are paying for

Many customers contact SimpliSafe wanting to \