Postclic is an online service that allows you to write, sign, print and send your official or administrative letters without traveling.
In which countries is Postclic available?
The service is available in over 150 countries and in 40 languages.
How does the €1.90 promotional offer work?
You get full access for 48 hours. After that period, your subscription automatically switches to €49 (including tax) for the mandatory first month.
Is the first month at €49 mandatory?
Yes, it is automatically charged after the trial period. It is the mandatory first month of the subscription.
What is the minimum amount charged?
The minimum amount is €50.90 (including tax) (€1.90 + €49), even if you cancel during the promotional offer.
Is the subscription commitment-free?
Yes, after the mandatory first month, you can cancel anytime from your customer account before the next monthly deadline.
How do I cancel my subscription?
Log in to your customer account, go to "My Account" section, then "Cancellation". The cancellation takes effect at the end of the current month.
Can I get a refund if I forgot to cancel?
No. Any period started remains due in accordance with the terms and conditions of use.
What payment methods are accepted?
Credit card (Visa, Mastercard, Amex). Payments are processed by Stripe, with 3D Secure authentication on the first transaction.
Are my banking details secure?
Yes. Payments are 100% secure via Stripe's PCI-DSS certified platform.
Can I use Postclic from abroad?
Yes. The service is accessible online from anywhere. Shipments are possible to most countries.
What types of mail can I send?
Standard mail, tracked mail, or certified mail with delivery confirmation. Content can include personal correspondence, cancellation letters, contracts, administrative or legal documents.
Do letters have legal value?
Yes. All mail is dated, electronically signed and sent by an approved operator partner of La Poste.
How long does it take for my mail to be sent?
Generally within 48 business hours after payment and content validation.
Can I track my mail?
Yes. A tracking number is available in your customer account as soon as it is sent.
Does Postclic keep my documents?
Yes, for proof and traceability purposes, your documents are securely archived for 12 months.
Are my personal data protected?
Yes. Postclic respects GDPR and European data protection legislation.
What should I do if I don't receive a confirmation after payment?
Check your spam folder or contact support via the "Assistance" section of your account.
Is customer service available?
Yes. Support is available 7 days a week by email via the contact form.
Can I modify a letter after validation?
No. Once the letter is signed and paid, it automatically goes to printing and shipment.
Are there any hidden fees?
No. The only amounts charged are those indicated at subscription or when ordering a shipment.
Can I use Postclic for a business?
No. The service is reserved for individuals.
Can I get an invoice?
Yes. Each payment automatically generates an invoice that can be downloaded from your customer account.
Is the service available on mobile?
Yes. Postclic is fully optimized for smartphones, tablets and computers.
How do I contact customer service?
Via the "Contact" page on the website or directly by email: support@postclic.com.