Refund Policy

Read our refund policy

REFUND POLICY – POSTCLIC.FR

1. Service Provider

DIGITAL WEB TO BEB CONSULTANCIES – FZCO (69841-001) DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates Email: billing@postclic.fr

2. Purpose of this policy

This policy defines the conditions under which payments made on the site https://postclic.fr may be refunded, in accordance with international e-commerce regulations. It supplements the General Terms and Conditions of Sale and Use of Postclic.

3. Promotional offer and subscription

Upon first subscription, customers benefit from a 48-hour promotional offer at €1.90 TTC, automatically followed by a mandatory first month subscription at €49 TTC, then a monthly renewal without commitment at €49 TTC.

The minimum amount charged, even in the event of cancellation during the trial period, is €50.90 TTC (€1.90 + €49).

No refund will be granted on these amounts, as the service is considered fully executed once the customer has access to the Services.

4. Non-refundable services

Payments made for the following items are final and non-refundable:

48-hour promotional offer (€1.90)
Mandatory first month (€49 TTC)
Month already started
Services executed or engaged (printing, postage, AI document generation, postal delivery)
Bank charges, transaction fees or currency conversion fees

5. Right of withdrawal

In accordance with article L.221-25 of the Consumer Code (EU), the customer expressly waives their right of withdrawal by requesting immediate execution of the service when validating the order. This waiver allows them to access without delay their customer account and the mail sending tool.

Consequently, no refund can be granted after account activation or file validation for sending.

6. Cancellation

The customer may cancel their subscription at any time from their personal account. Cancellation will take effect at the end of the first full month of subscription, i.e., a minimum total period of 1 month and 48 hours from the initial subscription.

Any period already started remains due in full. No refund will be made for started periods or services already provided.

7. Exceptional cases

A partial refund may be granted, at the sole discretion of Postclic, only in the following cases:

Proven double billing (payment technical error)
Proven fraudulent transaction, made without authorization from the payment method holder
Serious service malfunction preventing any use for more than 72 consecutive hours, attributable solely to Postclic and not to a third party (hosting provider, postal operator, payment provider, or user).

Any request must be sent by email to billing@postclic.fr, accompanied by proof. Incomplete claims or those without proof will be rejected.

8. Processing time

In the event of explicit refund approval, processing will occur within 14 business days of validation by customer service, by the same payment method used for the original order.

9. No chargebacks

Any unjustified bank dispute (chargeback) constitutes a breach of contract. Postclic reserves the right to contest the refund with the issuer, charge banking fees incurred, and permanently block the account concerned.

10. Contact

For any questions regarding billing or refunds: Billing Service – Postclic.fr Email: billing@postclic.fr Processing timezone: GMT+4 (Dubai) Response within 5 to 10 business days maximum.