Ending your Verisure membership made easy

About Verisure

Verisure is one of the UK's leading providers of professionally monitored home security systems, operating as part of a European security group that serves millions of customers across multiple countries. The company specialises in comprehensive alarm systems that combine cutting-edge technology with 24/7 professional monitoring services, providing homeowners and businesses with round-the-clock protection against intruders, fire, and other emergencies.

What sets Verisure apart from traditional alarm systems is their approach to home security. Rather than simply installing equipment and leaving customers to manage it themselves, Verisure provides continuous professional monitoring through their Alarm Receiving Centre. This means that when an alarm is triggered, trained security professionals immediately assess the situation, verify whether it's a genuine emergency, and contact the appropriate emergency services if necessary. This integrated approach combines smart home technology with human expertise to deliver a premium security solution.

The company's systems typically include a range of interconnected devices such as door and window sensors, motion detectors with photo verification capabilities, smoke detectors, and panic buttons. These components communicate wirelessly with a central control panel, which in turn connects to Verisure's monitoring centre via mobile network technology. This means the system remains operational even if telephone lines are cut or internet connections fail, providing an additional layer of reliability that many customers find reassuring.

Verisure has built its reputation on responsive customer service and professional installation. When you sign up for their service, trained technicians visit your property to conduct a security assessment and install the equipment tailored to your specific needs. The company also provides ongoing maintenance and support throughout the contract period, with regular system checks and battery replacements included in the monthly subscription fee.

Subscription plans and pricing

Understanding Verisure's pricing structure is essential before considering cancellation, as the costs and contract terms directly impact your cancellation rights and any potential financial obligations. Verisure operates on a subscription model that combines upfront installation costs with ongoing monthly monitoring fees, creating a long-term financial commitment that differs significantly from one-time purchase alarm systems.

The company offers several packages designed to suit different property sizes and security requirements. While Verisure doesn't publish fixed prices on their website—preferring instead to provide personalised quotes based on individual property assessments—customers typically report upfront installation costs ranging from £99 to several hundred pounds, depending on the complexity of the system and any promotional offers available at the time of signing.

Monthly monitoring costs

The ongoing monthly subscription fees represent the primary long-term cost of Verisure's service. These fees cover the 24/7 professional monitoring, system maintenance, and customer support. Based on customer reports and reviews, monthly costs typically range from £35 to £50 or more, depending on the specific package and level of service selected. This means that over a typical three-year contract period, customers can expect to pay between £1,260 and £1,800 in monitoring fees alone, in addition to the initial installation costs.

Contract commitment periods

Verisure typically requires customers to commit to a minimum contract period, most commonly 36 months (three years). This fixed-term agreement means you're legally obligated to continue paying the monthly fees for the entire duration unless specific cancellation conditions apply. This represents a significant financial commitment that many customers don't fully appreciate when initially signing up, particularly when attracted by promotional offers that emphasise low installation costs whilst downplaying the long-term monthly obligations.

The equipment itself remains the property of Verisure throughout the contract period. Therefore, if you cancel your contract early or at the end of the term, the company will typically arrange to remove the equipment from your property. This differs from systems you purchase outright, where the equipment becomes your property regardless of whether you continue the monitoring service.

Cancellation terms and conditions

Understanding your cancellation rights is crucial when dealing with Verisure, as the company's terms and conditions contain specific provisions that govern when and how you can terminate your contract. As a UK consumer, you benefit from statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, which provide important protections that apply regardless of what the company's standard terms state.

Cooling-off period rights

If you've recently signed a contract with Verisure, you have a statutory 14-day cooling-off period under the Consumer Contracts Regulations 2013. This legal right applies to contracts signed away from business premises (such as in your home) or concluded at a distance (online or by phone). During this period, you can cancel the contract for any reason without penalty, and you're entitled to a full refund of any payments made.

This means that if you've had second thoughts about your Verisure contract within 14 days of signing, you have an absolute right to cancel. The company must accept your cancellation and refund any money you've paid, including the installation fee. However, you should act quickly and ensure your cancellation notice is sent within the 14-day period. As a result, sending your cancellation by Recorded Delivery provides crucial evidence of when you exercised this right.

Cancelling during the fixed term

Once the 14-day cooling-off period has expired, cancelling your Verisure contract becomes more complex. The company's standard terms typically require you to continue paying monthly fees until the end of the minimum contract period. Therefore, if you wish to cancel during the fixed term, you may face early termination charges equivalent to the remaining monthly payments owed under the contract.

However, there are important circumstances where you may have grounds to cancel without penalty even during the fixed term. These include situations where the service isn't being provided as promised, where there have been significant price increases not covered by the original agreement, or where you're experiencing genuine hardship. In practice, documenting any service failures or problems with written evidence strengthens your position significantly.

End of contract cancellation

As your minimum contract period approaches its end, you need to be particularly vigilant about cancellation procedures. Many Verisure contracts automatically renew for additional periods (often 12 months at a time) unless you provide notice of your intention to cancel. The required notice period is typically specified in your contract terms and often ranges from 30 to 90 days before the contract end date.

This automatic renewal clause catches many customers by surprise, effectively extending their financial commitment for another year unless they remember to cancel with sufficient notice. Therefore, marking your calendar well in advance of your contract end date is essential. Missing the cancellation deadline by even a single day could commit you to another full year of monthly payments.

Legal requirements and consumer protection

UK consumer protection law provides important safeguards that apply to your Verisure contract. Under the Consumer Rights Act 2015, services must be provided with reasonable care and skill, and any information provided about the service must be accurate. If Verisure fails to meet these standards, you may have grounds to cancel the contract and claim compensation.

Additionally, contract terms must be fair and transparent under the Consumer Rights Act. Terms that create a significant imbalance between your rights and the company's rights may be challengeable as unfair. This means that if you believe Verisure's cancellation terms are unreasonable or weren't clearly explained when you signed up, you may have grounds to dispute them.

How to cancel Verisure by post

When cancelling your Verisure contract, sending your cancellation notice by post using Recorded Delivery is the most reliable and legally secure method available to UK consumers. This approach provides you with documented proof that you sent the cancellation, when it was sent, and when it was received by the company. This evidence becomes invaluable if any dispute arises about whether you cancelled in time or whether the company received your notice.

Why postal cancellation is most reliable

Postal cancellation offers several critical advantages over other methods. Firstly, it creates an official paper trail that's recognised by courts and dispute resolution services. When you send a cancellation letter by Recorded Delivery, Royal Mail provides you with a reference number and proof of delivery, creating independent third-party evidence of your cancellation that the company cannot dispute.

Secondly, written cancellation allows you to clearly state your intentions, reference relevant contract terms and legal rights, and keep a complete copy of exactly what you communicated. This becomes particularly important if the company later claims you didn't provide sufficient notice or didn't follow the correct procedure. With a written letter, there's no ambiguity about what you said or when you said it.

Furthermore, relying solely on phone calls or online forms leaves you vulnerable to claims that the cancellation wasn't properly processed or was never received. Customer service representatives may provide incorrect information, fail to properly record your cancellation request, or the company's systems may not process your request correctly. In practice, many consumers who attempted to cancel by phone have later discovered their cancellation wasn't recorded, resulting in continued charges and debt collection efforts.

Essential information to include

Your cancellation letter should contain specific information to ensure it's legally effective and provides clear documentation of your intentions. You should include your full name and address as registered with Verisure, your account or customer reference number, and the address where the security system is installed if different from your correspondence address.

Clearly state that you are cancelling your contract and specify the date from which you wish the cancellation to take effect. If you're cancelling within the 14-day cooling-off period, explicitly reference your statutory right to cancel under the Consumer Contracts Regulations 2013. If you're cancelling at the end of your contract term, reference the specific end date and state that you don't wish to renew.

Request written confirmation of your cancellation and clarification of any final payments due or refunds owed. Also ask for details about when the company will arrange to collect their equipment. Keep your language professional and factual, avoiding emotional statements even if you're frustrated with the service. This maintains your credibility if the matter escalates to a formal dispute.

Where to send your cancellation letter

Sending your cancellation to the correct address is crucial for ensuring it's received and processed properly. Verisure's official registered address for correspondence is:

• Verisure Services (UK) Limited, 2nd Floor, One Canada Square, Canary Wharf, London, E14 5AA

Always send your cancellation letter to this official registered address using Royal Mail Recorded Delivery service. This costs a few pounds extra but provides tracking and proof of delivery, which is essential for protecting your rights. Keep your proof of postage certificate and the tracking reference number in a safe place along with a copy of your letter.

Using Postclic for cancellation letters

Managing postal cancellations can be time-consuming and stressful, particularly when you need to visit the post office during working hours and ensure everything is properly documented. Postclic offers a modern solution that simplifies this process whilst maintaining the legal security of postal cancellation.

The service allows you to send your cancellation letter online with tracked delivery, providing digital proof of postage and delivery without requiring a trip to the post office. Postclic handles the professional formatting, printing, and posting of your letter via Royal Mail Tracked service, ensuring it reaches Verisure with full documentation. This approach saves time whilst providing the same legal protections as traditional Recorded Delivery, with the added convenience of managing everything digitally from your computer or smartphone.

Timeline and follow-up

After sending your cancellation letter, monitor the tracking information to confirm delivery. Once delivered, Verisure should acknowledge your cancellation in writing, typically within a few days to a week. If you don't receive acknowledgement within 10 working days, send a follow-up letter referencing your original cancellation and its delivery date.

Keep all documentation related to your cancellation, including copies of letters sent, proof of postage and delivery, any acknowledgement from Verisure, and records of any subsequent correspondence. This documentation becomes your evidence if any dispute arises about payment, contract terms, or whether the cancellation was properly processed.

Check your bank statements carefully after cancellation to ensure no further payments are taken. If Verisure continues to charge you after your cancellation should have taken effect, contact your bank immediately to dispute the charges and reference your cancellation documentation.

Customer reviews and tips

Understanding other customers' experiences with Verisure, particularly regarding cancellation, provides valuable insights into what you might expect and how to protect your interests effectively. Customer reviews reveal common patterns that can help you navigate the cancellation process more successfully.

Common reasons for cancellation

Many customers seek to cancel their Verisure contracts for similar reasons, which helps identify potential issues you should be aware of. A significant number of customers cite concerns about the total cost of the service, particularly when they calculate the cumulative expense over the full contract period. What initially appeared as an affordable security solution becomes a substantial financial commitment when monthly fees accumulate over three years.

False alarms represent another common complaint leading to cancellation requests. Some customers report that their systems trigger false alarms due to pets, environmental factors, or overly sensitive sensors, causing stress and potentially straining relationships with neighbours and emergency services. Whilst Verisure offers pet-friendly sensors and system adjustments, some customers find the false alarm rate unacceptable.

Technical issues and reliability concerns also feature prominently in customer feedback. Some users report connectivity problems, particularly with systems that rely on mobile network signals, or experience difficulties with the smartphone app used to control the system. When paying premium monthly fees for 24/7 monitoring, customers understandably expect flawless technical performance.

Changes in personal circumstances frequently prompt cancellation requests. Customers may be relocating to properties where the system cannot be transferred, experiencing financial hardship that makes the monthly fees unaffordable, or moving into properties with existing security systems. Others find that their security needs have changed, perhaps because they've moved to a lower-risk area or because other household members find the system intrusive.

Customer experiences with cancellation

Reviews of the cancellation process itself reveal mixed experiences. Some customers report straightforward cancellations when they follow procedures correctly and provide proper notice at the end of their contract term. These positive experiences typically involve clear written communication, advance planning, and careful attention to contractual notice periods.

However, other customers describe more challenging experiences, particularly when attempting to cancel during the fixed contract term. Some report difficulty getting clear information about early termination charges or finding that customer service representatives are reluctant to process cancellation requests. This underscores the importance of using written communication that creates a clear record of your requests and the company's responses.

Several customers emphasise the importance of understanding contract terms before signing. Many wish they had read the fine print more carefully, particularly regarding contract length, automatic renewal clauses, and cancellation notice periods. This highlights the value of taking time to review contracts thoroughly before committing, regardless of pressure from sales representatives.

Practical tips from customer experiences

Based on collective customer experiences, several practical strategies emerge for successful cancellation. First and foremost, document everything in writing. Whether you're reporting service problems, requesting information about cancellation, or formally cancelling your contract, written communication creates evidence that protects your interests.

Set calendar reminders well in advance of key dates, particularly your contract end date and the deadline for providing cancellation notice. Missing these deadlines by even a day can result in automatic renewal and another year of financial commitment. Setting multiple reminders at 90 days, 60 days, and 30 days before your contract end date ensures you don't miss the cancellation window.

If you're experiencing service problems or have grounds to cancel early, document these issues contemporaneously. Keep records of false alarms, technical failures, or any instances where the service wasn't provided as promised. This documentation strengthens your position if you need to argue for early termination without penalty.

Consider your financial position carefully before signing the initial contract. Calculate the total cost over the full contract period, not just the attractive promotional installation fee. Ensure the monthly payments are genuinely affordable even if your circumstances change, as getting out of the contract early can be difficult and expensive.

Resolving disputes

If you encounter difficulties cancelling your Verisure contract or disputes arise about payments or terms, several escalation options are available. Initially, attempt to resolve matters directly with Verisure's customer service department, ensuring all communication is in writing. If this doesn't resolve the issue, request to escalate your complaint to their formal complaints procedure.

Should Verisure's internal complaints process fail to resolve your concerns satisfactorily, you can escalate to independent dispute resolution services. The Financial Ombudsman Service may be able to assist if your complaint involves financial aspects of the contract. Alternatively, Citizens Advice provides free guidance on consumer rights and can help you understand your options.

For more serious disputes, particularly those involving substantial sums or potential legal issues, consider seeking advice from a consumer rights organisation or solicitor specialising in consumer law. Trading Standards may also be able to provide guidance, particularly if you believe the company has engaged in unfair commercial practices.

Remember that your rights as a UK consumer are protected by law, and companies cannot override these rights through contract terms. If you believe Verisure is acting unfairly or not respecting your legal rights, you have options for recourse. The key is maintaining thorough documentation and being persistent in pursuing your legitimate interests whilst remaining professional in all communications.