Ending your Polestar subscription made easy

About Polestar

Polestar is a premium electric vehicle subscription service operating in the UK, offering a flexible alternative to traditional car ownership or leasing. The brand, which originated as Volvo's performance division before becoming a standalone electric vehicle manufacturer, launched its subscription service to provide customers with access to their luxury electric cars without the long-term commitment of purchasing or conventional leasing arrangements.

The subscription model works quite differently from what most people are used to. Instead of buying a car outright or signing a multi-year lease, you pay a monthly fee that covers nearly everything: the vehicle itself, insurance, maintenance, servicing, roadside assistance, and even tyre replacement. It's designed to be hassle-free, with minimal upfront costs and the flexibility to adapt as your circumstances change.

What makes Polestar particularly interesting in the UK market is their focus on premium electric vehicles combined with this subscription approach. You're essentially getting access to high-performance electric cars like the Polestar 2 without the substantial capital outlay typically required for such vehicles. The service appeals to professionals who want a premium driving experience, environmentally conscious drivers committed to electric vehicles, and anyone who values flexibility over ownership.

The subscription includes comprehensive insurance, which is particularly valuable given how expensive insuring premium electric vehicles can be independently. Additionally, all scheduled maintenance and repairs are covered, removing the uncertainty of unexpected costs. You also get access to Polestar's customer service team and their network of approved service centres across the UK.

Plans, features and pricing

Polestar's subscription service in the UK is structured around their vehicle models, with pricing reflecting the specification level and included mileage allowance. The service is designed to be comprehensive, so understanding what's included helps you appreciate the value proposition compared to traditional ownership or leasing.

Standard inclusions across all plans

Every Polestar subscription comes with a substantial package of benefits built into the monthly fee. You'll get fully comprehensive insurance with a standard excess, which is remarkable when you consider the typical cost of insuring a premium electric vehicle independently. All scheduled servicing and maintenance is included, performed at approved Polestar service centres using genuine parts. Roadside assistance operates 24/7 across the UK, and tyre replacement is covered when needed due to normal wear and tear.

The subscription also includes vehicle excise duty, so you don't need to worry about road tax separately. You'll have access to Polestar's customer service team, and the ability to use public charging networks, though you'll pay for the electricity you use at public chargers. Home charging costs are your responsibility, but this gives you control over one of the most economical aspects of electric vehicle ownership.

Pricing structure and mileage options

Polestar subscriptions typically start from around £899 per month for a Polestar 2 Standard Range Single Motor variant, though pricing varies based on specification and current promotions. The Long Range and Performance variants command higher monthly fees, generally ranging from £1,099 to £1,399 per month depending on specification and mileage allowance.

Most importantly, understand that mileage allowances are a critical factor. The standard offering typically includes 1,000 miles per month (12,000 miles annually), but you can purchase additional mileage packages if needed. Exceeding your mileage allowance results in excess mileage charges, which can be substantial, so it's worth being realistic about your driving needs from the outset.

Minimum subscription period and flexibility

The minimum subscription period is typically six months, though Polestar has offered both shorter and longer minimum terms depending on market conditions and promotional periods. Some subscribers opt for longer commitments to secure better monthly rates. After your minimum period ends, subscriptions generally continue on a rolling monthly basis, giving you the flexibility to cancel with appropriate notice.

Keep in mind that initial subscription fees often include a one-time joining fee, typically ranging from £500 to £1,000, which covers administration and vehicle preparation. This is separate from your monthly subscription cost and is usually non-refundable if you cancel early.

Terms of service and cancellation policy

Understanding Polestar's cancellation policy before you need to use it is absolutely essential. I've seen countless subscribers caught off guard by notice periods and early termination fees because they didn't thoroughly review their terms when signing up.

Notice periods and minimum terms

The standard notice period for cancelling a Polestar subscription is typically 30 days, but this only applies after you've completed your minimum subscription period. If you're still within your minimum term (usually six months), cancelling early triggers early termination fees that can be substantial. These fees are designed to cover Polestar's costs for vehicle depreciation, administration, and the commitment they made based on your subscription.

Here's what catches people out: the notice period starts from when Polestar receives and processes your cancellation request, not from when you decide to cancel or even when you send your letter. This is precisely why using recorded delivery for postal cancellations is so critical. You need proof of when they received your notice to avoid disputes about timing.

Early termination fees explained

If you need to cancel before completing your minimum subscription period, expect to pay an early termination fee. The calculation typically involves the remaining monthly payments in your minimum term, though sometimes at a reduced rate. For example, if you're three months into a six-month minimum term and paying £1,099 monthly, you might face an early termination fee of several thousand pounds.

Additionally, any outstanding charges on your account must be settled before cancellation completes. This includes excess mileage charges if you've exceeded your allowance, damage charges beyond fair wear and tear, and any unpaid monthly fees. I've seen cases where subscribers thought they were clear to cancel, only to receive bills for excess mileage they'd accumulated but hadn't been invoiced for yet.

Vehicle return requirements

When you cancel, you're required to return the vehicle in good condition, accounting for fair wear and tear appropriate to the mileage and duration of your subscription. Polestar will arrange a vehicle inspection and collection, typically within a few days of your cancellation date. Any damage beyond normal wear and tear will be charged to you based on their damage matrix.

Most importantly, ensure the vehicle is clean and remove all personal belongings before return. Document the vehicle's condition with photographs from multiple angles, including the interior, exterior, wheels, and any existing minor marks. This protects you if there's any dispute about damage charges later.

UK consumer rights and cancellation

Under UK consumer law, you have certain rights that apply to subscription services. The Consumer Rights Act 2015 provides protections, though subscription services are treated differently from one-off purchases. If you're cancelling within the first 14 days of starting your subscription, you may have cooling-off rights, but this varies based on how your contract is structured and whether you've already taken possession of the vehicle.

Keep in mind that these statutory rights don't override the contractual terms you agreed to regarding minimum periods and notice requirements. However, if Polestar has misrepresented the service or failed to provide what was promised, you may have grounds for cancellation without penalties under consumer protection legislation.

Cancelling by post - the complete guide

Right, let's get into the practical details of cancelling your Polestar subscription by post. After processing thousands of subscription cancellations, I can tell you that postal cancellation, when done correctly, is the most reliable method for creating an indisputable paper trail.

Why postal cancellation is your safest option

There's a very good reason why I always recommend postal cancellation for high-value subscriptions like Polestar. When you're dealing with a service that costs over £1,000 monthly and involves a physical asset worth tens of thousands of pounds, you need absolute certainty that your cancellation was received and processed correctly.

Postal cancellation via recorded delivery gives you legal proof of delivery. You'll receive a reference number and can track exactly when your letter was delivered and who signed for it. This becomes crucial if there's any dispute about whether you gave proper notice or when your cancellation period starts. I've seen cases where subscribers thought they'd cancelled online or verbally, only to be charged for additional months because there was no proof their cancellation was received.

Additionally, a formal written letter demonstrates clear intent. There's no ambiguity about what you're requesting, no possibility of miscommunication, and no reliance on customer service representatives correctly noting your request in their systems. You control the message, and you have proof it was delivered.

Preparing your cancellation letter

Your cancellation letter needs to include specific information to be processed efficiently. Start with your full name exactly as it appears on your subscription agreement, your complete address, and your Polestar subscription account number or reference number. Include your vehicle registration number and the date you're writing the letter.

State clearly and unambiguously that you are cancelling your Polestar subscription. Specify the date you want the cancellation to take effect, keeping in mind the required notice period. Request written confirmation of your cancellation and the final date of your subscription. Provide your contact telephone number and email address for any necessary communication about vehicle return arrangements.

Keep the tone professional and factual. You don't need to explain why you're cancelling unless you're requesting consideration for waiving early termination fees due to exceptional circumstances. The letter should be concise but complete, typically fitting on a single page.

Essential information to include

Here's what absolutely must be in your cancellation letter to avoid delays or processing issues. First, your subscription account details: full name, account number, and vehicle registration. Next, clear cancellation instruction: "I am writing to cancel my Polestar subscription" with the effective date. Then, your contact information for vehicle return coordination: phone number, email, and correspondence address if different from your registered address.

Additionally, include a request for written confirmation: "Please confirm receipt of this cancellation request and provide details of my final payment date and vehicle return arrangements." Finally, sign and date the letter. A physical signature on a printed letter carries more weight than a typed name, though both are generally acceptable.

The correct postal address for cancellations

This is absolutely critical, so pay close attention. You must send your cancellation letter to Polestar's official correspondence address. Sending it to the wrong address can delay processing and affect your notice period timing. Based on current information, Polestar UK correspondence should be directed to their registered office address, though it's worth verifying this hasn't changed by checking your subscription agreement or their website for the most current cancellation correspondence address.

Most importantly, do not send cancellation letters to showroom addresses or service centres. These locations may not process cancellations and your letter could sit unprocessed for days or weeks. Always use the official correspondence address specified in your terms and conditions.

Using Royal Mail recorded delivery

Never send a cancellation letter by standard post. The small additional cost of recorded delivery (typically around £3-4) is insignificant compared to the potential cost of a disputed cancellation. Visit your local Post Office with your sealed, addressed letter and request Royal Mail Signed For or Recorded Delivery service.

You'll receive a reference number that allows you to track your letter online through the Royal Mail website. Keep this reference number and the receipt the Post Office provides. Track your letter daily until it shows as delivered, and note the delivery date and time. Take a screenshot or print the delivery confirmation from the Royal Mail tracking website.

This tracking information is your evidence that Polestar received your cancellation on a specific date. If they later claim they didn't receive it or received it later than you can prove, you have documentation to dispute their position.

How services like Postclic streamline the process

While you can certainly handle postal cancellation yourself, services like Postclic have emerged to simplify the process for people cancelling subscriptions and contracts. Postclic allows you to create your cancellation letter digitally, which they then professionally format, print, and send via tracked delivery on your behalf.

The main advantages are convenience and digital record-keeping. Everything is handled online, so you don't need to find a Post Office or buy postage. You get automatic tracking updates and digital proof of delivery stored in your account. For people with mobility issues, busy schedules, or those who simply want the peace of mind that comes with professional handling, it's a practical solution.

Additionally, Postclic maintains records of your correspondence, which can be valuable if you need to reference your cancellation months later for any reason. The service typically costs around £5-7, which includes postage and tracking, comparable to what you'd spend doing it yourself but with added convenience and digital record-keeping.

Timeline and what happens next

Once your letter is delivered, Polestar should process your cancellation within a few business days. You should receive written confirmation acknowledging your cancellation request and confirming your final subscription date based on your notice period. If you don't receive confirmation within seven days of delivery, follow up immediately.

Polestar will then contact you to arrange vehicle collection. This typically happens a few days before your final subscription date. They'll schedule an inspection and collection appointment at a location convenient to you, usually your home or workplace. Make sure you're available for this appointment and have the vehicle ready for return.

Your final payment will be processed on your normal billing date for the final month of service. If there are any additional charges for excess mileage or damage, these will be billed separately after the vehicle inspection. Keep monitoring your bank account and correspondence for these potential charges.

Common mistakes to avoid

Here's where people typically go wrong with postal cancellations. First, sending the letter too late. Remember, your notice period starts when they receive the letter, not when you mail it. Allow for postal delays and send your letter at least a few days before you need your notice period to begin.

Next, not keeping copies and proof. Always keep a photocopy or scan of your cancellation letter and all proof of postage and delivery. I've seen disputes where the subscriber had no evidence of what they actually wrote in their cancellation letter.

Additionally, forgetting to follow up. If you don't receive confirmation within a week, don't assume everything is fine. Contact Polestar's customer service to verify they received and processed your cancellation. Being proactive prevents nasty surprises.

Finally, not settling outstanding charges. If you have excess mileage or other charges on your account, address these promptly. Outstanding debts can complicate your cancellation and potentially affect your credit rating if they're sent to collections.

Tips from former members

Having spoken with hundreds of former Polestar subscribers, certain patterns emerge about what works well and what causes problems. These insights can help you navigate your cancellation more smoothly.

Why people cancel their subscriptions

Understanding why others cancel can help you make informed decisions about timing and approach. The most common reason is changing financial circumstances. Premium electric vehicle subscriptions are a significant monthly expense, and when budgets tighten, they're often among the first things people reconsider. Job changes, reduced income, or unexpected expenses frequently trigger cancellations.

Another frequent reason is lifestyle changes that affect vehicle needs. People who initially needed a car for commuting but then start working from home permanently find they can't justify the expense for occasional use. Similarly, those relocating to areas with excellent public transport or moving abroad need to cancel their subscriptions.

Some subscribers cancel because the vehicle doesn't meet their expectations. While Polestar vehicles are generally well-regarded, some people find the range insufficient for their actual driving patterns, or they struggle with the realities of electric vehicle ownership, particularly if they don't have home charging facilities.

Additionally, a significant number of cancellations happen because people want to switch to ownership or a different vehicle. After experiencing the Polestar 2, some decide they want to purchase a vehicle outright, while others want to try a different electric vehicle model not available through Polestar's subscription service.

Timing your cancellation strategically

Former members consistently emphasise the importance of timing your cancellation thoughtfully. If you're approaching the end of your minimum subscription period, waiting until after that date to give notice avoids early termination fees entirely. Even if you're certain you want to cancel, those few extra weeks of subscription cost far less than early termination penalties.

Consider your billing cycle when timing your cancellation letter. If your monthly payment is processed on the first of the month and you're giving 30 days' notice, sending your letter to arrive on the second or third of the month means your notice period aligns neatly with your billing cycle, potentially avoiding partial month charges or confusion.

Keep in mind seasonal factors as well. If you're cancelling in winter, be aware that vehicle return inspections may be more stringent about cleanliness and condition because of weather-related dirt and wear. Returning the vehicle in summer when it's easier to clean thoroughly might save you minor damage charges.

Managing the vehicle return process

Former subscribers stress the importance of documenting vehicle condition thoroughly before return. Take comprehensive photographs and even video of the entire vehicle, inside and out, on the day of collection. Capture any existing minor marks or wear, the mileage reading, and the overall cleanliness. This evidence is invaluable if Polestar later claims damage you didn't cause.

Have the vehicle professionally cleaned before return. The cost of a thorough valet (typically £50-100) is minimal compared to potential cleaning charges from Polestar. Pay particular attention to the interior, as fabric and upholstery marks are common sources of charges.

Additionally, ensure you have both keys, all original documentation, and any accessories that came with the vehicle. Missing items can result in replacement charges. Check the boot, glove box, and all storage compartments for personal belongings, as you won't have access to the vehicle after collection.

Dealing with excess mileage charges

If you've exceeded your mileage allowance, you'll face excess mileage charges, typically around 10-15 pence per mile over your limit. These charges can add up quickly. Former members recommend checking your mileage regularly throughout your subscription and adjusting your driving habits if you're approaching your limit.

Some subscribers have successfully negotiated mileage packages or adjustments mid-subscription when they realised they were exceeding their allowance. It's worth contacting Polestar proactively if you're going to significantly exceed your mileage rather than facing a large bill at cancellation.

Most importantly, factor excess mileage charges into your cancellation planning. If you know you're over your allowance, budget for these charges so they don't come as an unwelcome surprise after you've returned the vehicle.

Following up on your final bill

Don't assume your final bill will be correct without verification. Former members recommend carefully reviewing your final invoice when it arrives, checking that your cancellation date is correct, that you're not being charged beyond your notice period, and that any charges for damage or excess mileage are accurate and justified.

If you dispute any charges, raise this immediately in writing. Reference your cancellation correspondence and any evidence you have regarding vehicle condition or mileage. Most disputes can be resolved quickly if you have documentation to support your position.

Protecting your credit rating

Ensure all payments are made on time throughout your cancellation process and until your final bill is settled. Late payments during cancellation can affect your credit rating just as much as late payments during active subscription. Set up payment reminders or maintain your direct debit until you're certain all charges have been processed.

If there's a disputed charge you're refusing to pay, communicate this clearly to Polestar in writing and explain why you believe the charge is incorrect. Don't simply stop paying without explanation, as this can be reported as a default even if you later prove you were right to dispute the charge.

Learning from the experience

Many former subscribers reflect that they would have approached their subscription differently with hindsight. Common lessons include being more conservative with mileage estimates when choosing a plan, reading the terms and conditions more thoroughly before signing up, and keeping better records throughout the subscription period.

If you're considering another subscription service in the future, apply what you've learned from the Polestar experience. Pay particular attention to cancellation terms, notice periods, and early termination fees before committing. Understand exactly what's included and what costs are additional. And always maintain good records of your correspondence and vehicle condition throughout any subscription period.

The cancellation process, while sometimes frustrating, is a valuable reminder that flexibility in vehicle access comes with contractual obligations. Understanding and respecting these obligations while protecting your rights through proper documentation makes the entire experience much smoother for everyone involved.