Ending your Revolut Premium membership made easy

Overview of Revolut Premium subscription services

Revolut Premium constitutes a mid-tier subscription banking product offered by Revolut Ltd, a financial technology company authorised and regulated by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011. In accordance with UK financial services legislation, Revolut operates as an electronic money institution, providing digital banking services to consumers throughout the United Kingdom and internationally. The Premium tier represents an enhanced service level beyond the standard free account, incorporating additional features designed for customers requiring more comprehensive banking facilities.

The contractual relationship established upon subscribing to Revolut Premium creates legally binding obligations between the account holder and Revolut Ltd. Furthermore, this subscription agreement falls within the scope of the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which afford specific protections to UK consumers. Consequently, subscribers possess statutory rights regarding cancellation, refunds, and service quality that supersede any conflicting terms within Revolut's standard contractual documentation.

Revolut Premium provides enhanced foreign exchange facilities, including fee-free currency exchange up to specified monthly limits, priority customer support channels, and comprehensive travel insurance coverage. The service additionally offers increased ATM withdrawal allowances in foreign currencies, access to cryptocurrency exchange features at preferential rates, and various lifestyle benefits including airport lounge access through LoungeKey partnerships. These features distinguish the Premium tier from both the standard free account and the higher-tier Metal subscription option.

Understanding the precise nature of your contractual obligations under the Revolut Premium subscription agreement proves essential before initiating cancellation procedures. The subscription operates on a continuous payment authority basis, whereby Revolut automatically debits the monthly subscription fee from your designated payment method until such time as you formally terminate the agreement. Nevertheless, the company maintains specific procedural requirements for processing cancellation requests, and adherence to these requirements ensures proper termination without incurring additional charges or complications.

Membership tiers and associated costs

Revolut's subscription structure comprises multiple tiers, each governed by distinct contractual terms and pricing arrangements. The Premium tier occupies an intermediate position within this hierarchy, offering enhanced functionality compared to the standard account whilst remaining more accessible than the Metal subscription option. Understanding these pricing structures and their associated contractual implications enables informed decision-making regarding subscription management and potential cancellation.

Current pricing structure for UK customers

The subscription fees for Revolut Premium are subject to periodic review and adjustment in accordance with the terms specified within the customer agreement. As of current information, the pricing structure reflects competitive positioning within the digital banking marketplace. It should be noted that Revolut reserves contractual rights to modify subscription fees upon providing adequate notice to subscribers, typically thirty days in advance of any price increase taking effect.

Contractual payment obligations and billing cycles

Upon subscribing to Revolut Premium, customers enter into either a monthly or annual payment arrangement. Monthly subscriptions create recurring payment obligations that renew automatically on the anniversary date of initial subscription each month. Conversely, annual subscriptions involve a single advance payment covering twelve months of service, with automatic renewal occurring at the conclusion of the annual period unless cancellation has been effected prior to the renewal date.

The distinction between monthly and annual subscription arrangements carries significant implications for cancellation procedures and potential refund entitlements. In accordance with consumer protection legislation, subscribers cancelling within the initial fourteen-day cooling-off period typically qualify for full refunds regardless of subscription type. However, cancellations initiated after this statutory period may be subject to different refund policies depending on whether the subscription was purchased on a monthly or annual basis.

Furthermore, Revolut's contractual terms stipulate that subscription fees are non-refundable for services already provided. Consequently, monthly subscribers who cancel mid-cycle generally retain access to Premium features until the end of their current billing period, whilst annual subscribers may face more complex refund calculations. The company's refund policy, whilst complying with minimum statutory requirements, may not provide pro-rata refunds for unused portions of annual subscriptions in all circumstances.

Understanding your statutory cancellation rights

UK consumer protection legislation establishes comprehensive rights regarding subscription service cancellations. These statutory provisions operate independently of, and frequently supersede, the contractual terms specified by service providers. Consequently, understanding your legal position proves essential when contemplating cancellation of your Revolut Premium subscription.

Consumer Rights Act 2015 protections

The Consumer Rights Act 2015 provides the primary legislative framework governing digital service subscriptions in the United Kingdom. This legislation establishes that digital content and services must be of satisfactory quality, fit for purpose, and as described in promotional materials and contractual documentation. Where services fail to meet these statutory standards, consumers possess rights to price reductions, repeat performance, or in cases of substantial failure, full refunds and contract termination.

In accordance with Section 42 of the Consumer Rights Act 2015, consumers may exercise remedies including service repetition or price reduction where digital services prove defective. Furthermore, Section 55 establishes rights to refunds where services fail to conform to contractual descriptions or statutory quality standards. These provisions apply irrespective of contrary terms within Revolut's standard subscription agreement, as statutory rights cannot be contractually excluded or restricted to the consumer's detriment.

Cooling-off period under distance selling regulations

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 grant consumers a statutory fourteen-day cooling-off period for contracts concluded at a distance, including online subscription agreements. This cooling-off period commences from the date of contract conclusion, specifically when the subscription is activated. During this period, consumers possess an unconditional right to cancel without providing justification and to receive full refunds of payments made.

Nevertheless, certain exceptions and qualifications apply to the cooling-off period for digital services. Where consumers have expressly consented to immediate service provision and acknowledged that such consent results in loss of cancellation rights, the cooling-off period may be deemed waived. However, Revolut must have obtained such consent through clear and unambiguous means, and consumers must have received explicit notification of the consequences before service commencement.

Contractual notice periods and termination provisions

Beyond the statutory cooling-off period, cancellation rights derive from the contractual terms established between subscriber and service provider. Revolut's terms and conditions specify procedural requirements for subscription termination, including notice periods, acceptable cancellation methods, and the effective date of termination. Understanding these contractual provisions ensures compliance with procedural requirements, thereby avoiding disputes regarding whether cancellation has been properly effected.

Typically, subscription services require reasonable notice of cancellation intention, with notice periods ranging from immediate effect to thirty days depending on subscription type and payment frequency. Monthly subscriptions generally permit cancellation with effect from the end of the current billing cycle, whilst annual subscriptions may involve more restrictive cancellation windows. Consequently, reviewing the specific terms applicable to your subscription arrangement proves essential before initiating cancellation procedures.

Formal postal cancellation procedures

Whilst digital service providers increasingly favour electronic communication channels, postal correspondence remains the most legally robust method for effecting subscription cancellations. Written cancellation requests transmitted via Royal Mail Recorded Delivery provide verifiable proof of transmission and receipt, establishing definitive evidence of compliance with contractual notice requirements. Furthermore, postal cancellation eliminates potential disputes regarding whether electronic communications were received, processed, or inadvertently filtered by spam detection systems.

Legal advantages of postal cancellation methods

From a contractual law perspective, postal cancellation offers several distinct advantages over alternative methods. Firstly, the postal rule in contract law establishes that written communications become effective upon posting rather than upon receipt, provided the postal service constitutes an appropriate communication method. Consequently, a cancellation letter becomes legally effective when posted, even if delayed or lost in transit, protecting consumers against arguments that cancellation occurred too late to prevent subsequent billing.

Secondly, Recorded Delivery services provide independent third-party verification of both transmission and receipt. This documentation proves invaluable should disputes arise regarding whether cancellation was properly effected or whether the service provider received adequate notice. In accordance with civil procedure rules, such documentary evidence carries substantial weight in legal proceedings, effectively shifting the burden of proof to the service provider to demonstrate that cancellation was not received or was defective in some manner.

Thirdly, written cancellation requests create permanent records of the precise terms upon which cancellation was requested. Unlike telephone conversations, which rely upon potentially disputed recollections, or online forms, which may be modified unilaterally by service providers, postal correspondence preserves an immutable record of your cancellation terms. This proves particularly valuable where refund entitlements or final account closure dates become disputed.

Detailed step-by-step postal cancellation process

Step one: preparing comprehensive cancellation documentation

Commence the cancellation process by preparing a formal written cancellation request. This correspondence should include specific identifying information enabling Revolut to locate your account records and process your request efficiently. Essential information comprises your full legal name as registered on the account, your Revolut account number or registered email address, your contact telephone number, and your current residential address. Furthermore, explicitly state your intention to cancel the Revolut Premium subscription and specify the effective date you require cancellation to take effect.

Additionally, reference any relevant statutory rights you wish to invoke, particularly if cancelling within the fourteen-day cooling-off period or if service quality issues motivate your cancellation. Where you seek refunds beyond standard contractual provisions, clearly articulate the legal basis for such requests, citing specific statutory provisions or contractual terms supporting your position. This approach establishes a clear legal framework for your cancellation request and reduces potential for disputes regarding refund entitlements.

Step two: addressing correspondence to the correct legal entity

Ensure your cancellation correspondence is addressed to Revolut's registered office address, as this constitutes the company's official address for service of legal documents and formal notices. The correct postal address for cancellation correspondence is:

• 7 Westferry Circus, Canary Wharf, London, E14 4HD

Addressing correspondence to the registered office ensures it reaches the appropriate legal and administrative departments responsible for processing subscription cancellations. Furthermore, service of notice at the registered office satisfies legal requirements for formal communication with corporate entities, eliminating potential arguments that cancellation was sent to an inappropriate address or department.

Step three: utilising Royal Mail Recorded Delivery services

Transmit your cancellation correspondence via Royal Mail Recorded Delivery, which provides tracking capabilities and proof of delivery. This service generates a unique reference number enabling you to track the letter's progress through the postal system and confirm delivery to the specified address. Retain the proof of postage certificate issued at the point of posting, as this document evidences the date and time of transmission, establishing when your cancellation notice became legally effective.

The cost of Recorded Delivery services, whilst representing an additional expense beyond standard postage, provides invaluable protection against disputes regarding whether cancellation was properly effected. In accordance with the postal rule, your cancellation becomes effective upon posting via Recorded Delivery, even if Revolut subsequently claims non-receipt. Nevertheless, the tracking and delivery confirmation features provide additional evidential support should disputes arise.

Step four: retaining comprehensive documentation

Maintain copies of all documentation related to your cancellation request. This includes photocopies or scanned images of the cancellation letter itself, the Royal Mail proof of postage certificate, tracking information showing delivery confirmation, and any subsequent correspondence received from Revolut acknowledging or responding to your cancellation. These documents constitute your evidential foundation should disputes arise regarding cancellation timing, refund entitlements, or account closure procedures.

Furthermore, monitor your bank statements or payment methods to verify that subscription payments cease following the effective cancellation date. Where payments continue beyond the specified cancellation date, this documentation enables you to demonstrate that cancellation was properly effected and that continued charges constitute unauthorised transactions. In such circumstances, you possess rights under payment services regulations to dispute transactions and obtain refunds from your payment provider.

Alternative postal cancellation services

Whilst personally posting cancellation correspondence via Recorded Delivery remains entirely feasible, services such as Postclic offer streamlined alternatives for consumers seeking convenience and professional documentation management. Postclic enables users to compose, transmit, and track cancellation letters digitally, eliminating the need to physically visit post offices whilst maintaining the legal robustness of postal cancellation methods.

The advantages of utilising such services include time efficiency, professional formatting ensuring all necessary information is included, automatic generation of proof documentation, and digital tracking of delivery status. Furthermore, these services maintain permanent digital records of all correspondence, providing readily accessible evidence should disputes arise months or years after cancellation. Nevertheless, the fundamental legal principles remain identical whether you post correspondence personally or utilise intermediary services, as both methods create the same evidential trail and legal effects.

Common motivations for Premium subscription cancellation

Understanding the typical reasons subscribers cancel Revolut Premium provides valuable context for evaluating whether cancellation represents the optimal course of action in your circumstances. Furthermore, certain cancellation motivations may establish legal grounds for refunds or compensation beyond standard contractual provisions, particularly where service quality failures or misrepresentation issues arise.

Financial considerations and value assessment

Many subscribers conclude that the monthly subscription fee no longer represents value for money relative to their actual usage patterns of Premium features. Where individuals initially anticipated frequent international travel or currency exchange requirements but subsequently find their usage patterns differ substantially from expectations, the subscription cost may exceed the value derived from Premium features. This represents a legitimate commercial decision and typically results in straightforward cancellation without disputes regarding refund entitlements for future periods.

Economic circumstances may also necessitate subscription cancellation as individuals seek to reduce discretionary expenditure. The Premium subscription, whilst relatively modest compared to many subscription services, nevertheless represents a recurring financial obligation that may become burdensome during periods of financial difficulty. Consequently, downgrading to the free standard account enables continued access to basic banking facilities whilst eliminating the subscription cost burden.

Service quality concerns and feature accessibility

Some cancellations arise from dissatisfaction with service quality, feature availability, or customer support responsiveness. Where Premium features fail to function as described in promotional materials or contractual documentation, such failures may constitute breaches of the Consumer Rights Act 2015. In accordance with statutory remedies, consumers experiencing such issues possess rights to price reductions or, where failures prove substantial, full refunds and contract termination.

Customer support quality represents another common concern, particularly where Premium subscribers expect priority support but experience response times or resolution quality comparable to standard accounts. Such discrepancies between advertised benefits and actual service delivery may constitute misrepresentation or breach of contract, potentially establishing grounds for refunds beyond standard cancellation policies. Consequently, documenting specific instances of service failures proves valuable when seeking enhanced refund entitlements.

Alternative banking solutions and competitive offerings

The digital banking marketplace continues evolving rapidly, with numerous competitors offering similar or enhanced features at comparable or lower price points. Subscribers may identify alternative providers whose feature sets better align with their specific requirements or whose pricing structures offer superior value. This competitive dynamic drives natural subscriber migration between providers as individuals optimise their banking arrangements.

Furthermore, traditional banking institutions increasingly enhance their digital offerings and international banking facilities, reducing the competitive advantages previously enjoyed by digital-first providers. Subscribers maintaining accounts with traditional banks may find that recent enhancements to those institutions' services eliminate the need for separate digital banking subscriptions, enabling account consolidation and simplified financial management.

Regulatory concerns and corporate governance issues

Some subscribers cite concerns regarding Revolut's regulatory status, corporate governance practices, or public controversies as motivations for cancellation. Whilst Revolut operates under FCA authorisation as an electronic money institution, this regulatory framework differs from the full banking authorisation held by traditional banks. Consequently, deposit protection arrangements differ, with funds held in Revolut accounts subject to different safeguarding requirements than deposits in fully authorised banks covered by the Financial Services Compensation Scheme.

Media coverage of workplace culture issues, regulatory investigations, or corporate governance concerns may additionally influence subscriber decisions. Whilst such factors do not typically establish legal grounds for enhanced refund entitlements, they represent legitimate considerations in commercial decision-making regarding continued subscription maintenance. Consequently, subscribers motivated by such concerns generally proceed with standard cancellation procedures without seeking refunds beyond contractual entitlements.

Account security incidents and fraud concerns

Security breaches, unauthorised access incidents, or fraud concerns occasionally motivate Premium subscription cancellations. Where subscribers experience security incidents and lose confidence in the platform's security measures, immediate cancellation and account closure may appear prudent. In such circumstances, subscribers should document all security incidents comprehensively, as such documentation may establish grounds for compensation claims under data protection legislation or payment services regulations.

Furthermore, where security failures result from Revolut's inadequate security measures rather than subscriber negligence, the company may bear liability for resulting losses under the Payment Services Regulations 2017. These regulations establish strict liability frameworks for unauthorised transactions, with payment service providers bearing losses except in cases of gross negligence or fraud by the account holder. Consequently, security-related cancellations should be accompanied by formal complaints and, where appropriate, claims for compensation.

Post-cancellation considerations and account management

Following successful cancellation of your Revolut Premium subscription, several administrative and practical matters require attention to ensure complete resolution of your relationship with the service provider. Furthermore, understanding your ongoing rights and obligations prevents potential complications arising from incomplete account closure or residual contractual obligations.

Verification of subscription termination

Upon submitting your postal cancellation request, monitor for confirmation from Revolut acknowledging receipt and processing of your cancellation. This confirmation should specify the effective date of cancellation and confirm that no further subscription charges will be debited. In accordance with good commercial practice, service providers should acknowledge cancellation requests within reasonable timeframes, typically five to ten business days following receipt.

Where confirmation is not received within reasonable timeframes, consider transmitting follow-up correspondence via Recorded Delivery, again referencing your original cancellation request and requesting explicit confirmation of cancellation processing. Maintain records of all such correspondence, as repeated failure to acknowledge or process cancellation requests may constitute breaches of contract or violations of consumer protection regulations, potentially establishing grounds for complaints to regulatory authorities.

Account downgrade versus complete closure

Cancelling your Premium subscription does not automatically close your Revolut account entirely. Instead, cancellation typically results in account downgrade to the standard free tier, enabling continued access to basic banking facilities without subscription charges. This arrangement proves suitable for individuals who wish to maintain the account for occasional use whilst eliminating recurring subscription costs.

Nevertheless, some subscribers prefer complete account closure following Premium cancellation. Complete closure requires separate procedures beyond simple subscription cancellation, typically involving withdrawal of all funds, settlement of any outstanding obligations, and explicit requests for account deletion in accordance with data protection rights. Where you seek complete account closure rather than downgrade to the standard tier, your cancellation correspondence should explicitly specify this intention and request confirmation of complete account deletion.

Data protection rights and information deletion

Under the UK General Data Protection Regulation and Data Protection Act 2018, individuals possess rights regarding personal data held by service providers. Following account closure, you may exercise rights to erasure, commonly termed the \