Ending your We Are Feel membership made easy

About We Are Feel subscription services

We Are Feel operates as a personalised supplement subscription service within the United Kingdom, providing customers with tailored vitamin and mineral formulations designed to address individual health requirements. The company, which positions itself within the wellness and nutritional supplement sector, delivers monthly supplies of supplements directly to subscribers' residential addresses. In accordance with UK consumer protection legislation, particularly the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, subscribers maintain specific statutory rights regarding the termination of their contractual arrangements with We Are Feel.

The service model employed by We Are Feel constitutes a continuing contract for goods, whereby the company undertakes to supply supplements on a recurring basis in exchange for regular payment from the subscriber. This contractual structure creates ongoing obligations for both parties, with the subscriber committed to payment and the service provider obligated to deliver products as specified. Furthermore, such arrangements fall within the definition of distance contracts under UK law, given that the initial agreement is typically concluded without simultaneous physical presence of both parties, usually through the company's website or digital platforms.

Understanding the precise nature of this contractual relationship proves essential when considering cancellation procedures. The subscription model differs fundamentally from single-purchase transactions, as it establishes a continuous commercial relationship with specific terms governing termination. Consequently, subscribers seeking to discontinue their service must comply with the contractual notice provisions whilst simultaneously exercising their statutory cancellation rights where applicable.

Membership structures and pricing arrangements

We Are Feel operates a subscription-based pricing model wherein customers receive monthly deliveries of personalised supplement sachets. The company's commercial structure requires careful examination to understand the financial commitments involved and the implications for cancellation procedures.

Standard subscription terms

The primary service offering consists of a monthly subscription arrangement, with pricing determined by the specific formulation provided to each customer following their initial health assessment. The company typically structures its pricing to reflect the personalised nature of the supplement combinations, with costs varying according to the complexity and composition of the individual's prescribed regimen.

Payment obligations and billing cycles

In accordance with standard subscription service practices, We Are Feel processes payments automatically at predetermined intervals, typically aligned with the monthly delivery schedule. The contractual terms establish that payment becomes due prior to dispatch of each monthly supply, creating a payment-in-advance arrangement. This structure holds particular significance for cancellation purposes, as subscribers must provide adequate notice to prevent processing of subsequent payments.

The billing cycle commencement date typically corresponds to the date of initial order placement, establishing a monthly anniversary date for recurring charges. Nevertheless, subscribers should verify their specific billing date within their account documentation, as this information proves crucial when calculating notice periods for cancellation purposes. Furthermore, any promotional pricing or introductory discounts may be subject to minimum subscription periods, potentially affecting cancellation rights during the initial contract phase.

Understanding your cancellation rights under UK law

The legal framework governing cancellation of subscription services in the United Kingdom provides substantial consumer protections, establishing both statutory rights and contractual obligations that subscribers must understand when seeking to terminate their arrangement with We Are Feel.

Statutory cooling-off period provisions

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers maintain an unconditional right to cancel distance contracts within fourteen calendar days from the date of contract conclusion or, in the case of goods contracts, from the day after delivery of the goods. This statutory cooling-off period applies automatically to We Are Feel subscriptions, granting new subscribers the right to cancel without providing justification and without incurring penalties.

The fourteen-day period represents a minimum statutory entitlement that cannot be contractually diminished. However, the regulations specify that this right extends to a period of twelve months beyond the standard fourteen days if the trader fails to provide the required cancellation information. Consequently, subscribers who did not receive clear written information regarding their cancellation rights at the point of contract formation may benefit from an extended cancellation period.

Cancellation rights beyond the cooling-off period

Following expiration of the statutory cooling-off period, cancellation rights derive from the contractual terms established between We Are Feel and the subscriber rather than from statutory provisions. The company's terms and conditions govern the notice period required, the method of cancellation communication, and any financial implications of termination. These contractual provisions must comply with general consumer protection principles, including requirements for fairness and transparency under the Consumer Rights Act 2015.

Subscribers should note that whilst statutory cooling-off rights permit immediate cancellation, contractual cancellation provisions typically require advance notice, commonly ranging from fourteen to thirty days. This notice period enables the service provider to cease processing orders and deliveries in an orderly manner. Furthermore, subscribers remain liable for payment of any services provided during the notice period, as the contractual obligation continues until the cancellation becomes effective.

Documentation and evidence requirements

Establishing clear documentary evidence of cancellation notification constitutes a fundamental principle of contract law. The burden of proof regarding cancellation typically rests with the party seeking to terminate the agreement—in this instance, the subscriber. Therefore, maintaining comprehensive records of all cancellation communications proves essential for protecting one's legal position should disputes arise regarding the timing or validity of the cancellation.

Documentary evidence should include dated copies of all correspondence, proof of dispatch through postal services, and records of any delivery confirmation or tracking information. This documentation serves multiple purposes: demonstrating compliance with notice requirements, establishing the precise date of cancellation notification, and providing evidence of proper communication method usage as specified in the contractual terms.

Step-by-step postal cancellation procedure

Postal cancellation represents the most reliable and legally robust method for terminating a subscription agreement with We Are Feel. This approach provides tangible evidence of communication, creates a clear audit trail, and ensures compliance with formal notice requirements established in consumer contracts.

Why postal cancellation provides superior protection

The utilisation of postal services for contractual cancellation offers several distinct advantages over alternative communication methods. Firstly, physical correspondence creates documentary evidence that exists independently of digital systems, which may be subject to technical failures, disputes regarding receipt, or questions concerning the authenticity of electronic communications. Secondly, the use of Royal Mail's tracked services, particularly Recorded Delivery, provides independent third-party verification of dispatch and delivery, establishing incontrovertible proof of communication timing.

Furthermore, postal cancellation aligns with traditional legal principles regarding contractual communication, where written notice has historically been recognised as the gold standard for formal contractual notifications. In accordance with established contract law principles, properly posted correspondence is generally deemed to have been communicated at the point of posting rather than receipt, subject to proper addressing and prepayment of postage. This "postal rule" can prove advantageous when calculating notice periods, as the cancellation becomes effective from the date of posting rather than the potentially later date of actual receipt by We Are Feel.

Moreover, postal cancellation eliminates concerns regarding the functionality of online account management systems, which may experience technical difficulties or access issues. Subscribers need not rely upon password recovery procedures, website availability, or the correct operation of digital cancellation mechanisms. The postal method remains available regardless of technological circumstances, ensuring that cancellation rights can always be exercised effectively.

Preparing your cancellation correspondence

The cancellation letter must contain specific essential information to ensure its legal effectiveness and to facilitate proper processing by We Are Feel. The correspondence should clearly identify the subscriber through inclusion of the full name as it appears on the account, the complete postal address registered with the service, and any account number or customer reference number provided by the company. This identifying information enables We Are Feel to locate the correct account records and process the cancellation without delay or confusion.

The letter must explicitly state the intention to cancel the subscription service, using clear and unambiguous language that leaves no doubt regarding the subscriber's wishes. Vague or tentative language may create uncertainty regarding whether a definitive cancellation instruction has been communicated. Additionally, the correspondence should specify the desired effective date of cancellation, taking into account any contractual notice period requirements. If cancellation is requested within the statutory cooling-off period, this should be explicitly stated, along with reference to the Consumer Contracts Regulations 2013.

Including the date of the letter proves essential for establishing the timeline of cancellation notification. Furthermore, subscribers should retain a copy of the complete letter for their records, ideally with a note of the posting date and tracking reference number. This documentation becomes crucial should any dispute arise regarding the timing or validity of the cancellation.

Recorded delivery dispatch procedure

Utilising Royal Mail's Recorded Delivery service provides the optimal balance of cost-effectiveness and evidential value for cancellation correspondence. This service creates a documented chain of custody, with tracking available throughout the delivery process and signature confirmation upon receipt. The tracking reference number serves as independent proof that correspondence was dispatched to the specified address on a particular date.

To send cancellation correspondence via Recorded Delivery, subscribers should visit a Post Office branch with the sealed, properly addressed envelope. The postal operative will weigh the item, calculate the appropriate fee (comprising standard postage plus the Recorded Delivery supplement), and affix the necessary labels and barcodes. Upon payment, the sender receives a receipt bearing a unique tracking reference number, which should be retained securely as proof of posting.

The postal address for We Are Feel cancellation correspondence must be verified through the company's official documentation or website to ensure accuracy. Correspondence sent to incorrect addresses may not reach the appropriate department, potentially delaying cancellation processing and extending the subscriber's financial obligations. The complete address should be written clearly and legibly, with the postcode prominently displayed to facilitate efficient postal sorting and delivery.

Utilising professional postal services

Services such as Postclic offer an alternative approach to traditional postal cancellation, combining the legal robustness of physical correspondence with the convenience of digital platforms. These professional services enable subscribers to compose, dispatch, and track cancellation letters without visiting postal facilities personally. The service provider handles the physical printing, envelope preparation, and Recorded Delivery dispatch on behalf of the subscriber.

The advantages of such services include time efficiency, as subscribers need not travel to Post Office branches during business hours, and professional formatting that ensures all necessary information is presented clearly. Furthermore, these platforms typically provide digital proof of posting and delivery tracking, consolidating all documentation in an accessible online format. The subscriber retains comprehensive records of the cancellation process without managing physical receipts or tracking numbers.

Nevertheless, subscribers should verify that any third-party postal service provides genuine Recorded Delivery dispatch through Royal Mail, as this ensures the correspondence benefits from the same legal protections and evidential value as personally posted items. The service should provide confirmation of posting date and delivery status, enabling the subscriber to demonstrate compliance with notice period requirements.

Official postal address for cancellations

All cancellation correspondence should be directed to We Are Feel's registered business address to ensure proper receipt and processing. The complete postal address must be used exactly as follows:

• We Are Feel
• Spectrum House
• 32-34 Gordon House Road
• London
• NW5 1LP
• United Kingdom

Subscribers should verify this address against current company documentation, as business addresses may occasionally change. Using the complete and accurate address ensures that Royal Mail delivers the correspondence to the correct location without delay, protecting the subscriber's position regarding notice period compliance.

Post-dispatch monitoring and follow-up

Following dispatch of cancellation correspondence, subscribers should actively monitor delivery status using the tracking reference provided by Royal Mail. The Recorded Delivery service typically provides updates when the item is dispatched, out for delivery, and successfully delivered with signature confirmation. This tracking information should be documented and retained as part of the cancellation evidence file.

Upon confirmation of delivery, subscribers should allow a reasonable period for administrative processing, typically five to seven business days, before expecting confirmation from We Are Feel. If no acknowledgement is received within ten business days of confirmed delivery, subscribers should consider sending follow-up correspondence, again using Recorded Delivery, referencing the original cancellation letter and its delivery date.

Subscribers should continue monitoring their bank accounts or payment cards to verify that no further charges are processed after the cancellation effective date. Any unauthorised charges following proper cancellation notification may constitute a breach of contract and could potentially be disputed through the subscriber's payment provider using chargeback procedures, though legal advice should be sought before pursuing such action.

Common reasons for cancelling subscriptions

Understanding the typical circumstances that prompt subscribers to cancel their We Are Feel service provides context for the cancellation process and may assist individuals in determining whether termination represents the most appropriate course of action for their particular situation.

Financial considerations and budget constraints

Changes in personal financial circumstances frequently motivate subscription cancellations, as ongoing monthly commitments may become unsustainable during periods of reduced income or increased expenses. Supplement subscriptions, whilst providing health benefits, constitute discretionary expenditure that many households prioritise for reduction when implementing budgetary restrictions. The recurring nature of subscription charges can create cumulative financial pressure, particularly when multiple subscription services operate simultaneously.

Furthermore, subscribers may determine that the cost-benefit analysis of the service no longer favours continuation, particularly if comparable supplements can be obtained at lower cost through alternative retail channels. Whilst personalised formulations offer convenience and tailored compositions, some consumers conclude that standard supplements purchased individually provide adequate nutritional support at reduced expense.

Product efficacy and health outcomes

Subscribers may choose to cancel if they perceive insufficient health improvements or fail to experience the anticipated benefits from the supplement regimen. Individual responses to nutritional supplementation vary considerably, and some users may not observe noticeable effects within their expected timeframe. Consequently, they may determine that continued subscription expenditure cannot be justified based on their personal experience of the product's efficacy.

Additionally, changes in health status or medical advice may render the supplement subscription unnecessary or inappropriate. Healthcare professionals may advise patients to discontinue certain supplements, particularly if prescription medications are introduced that interact with nutritional supplements or if medical conditions develop that contraindicate specific vitamins or minerals.

Lifestyle changes and altered requirements

Significant life transitions frequently prompt reassessment of ongoing commitments, including subscription services. Relocation, whether domestically or internationally, may disrupt delivery arrangements or render the service impractical. Similarly, changes in daily routines, dietary habits, or health priorities may reduce the perceived value or relevance of the supplement subscription.

Pregnancy, for instance, typically necessitates specific prenatal supplementation under medical supervision, potentially making general wellness supplements inappropriate. Conversely, individuals who adopt comprehensive dietary changes may determine that their nutritional requirements are adequately met through food sources, reducing or eliminating the need for supplementation.

Service delivery and customer experience issues

Operational difficulties with delivery reliability, product quality, or customer service responsiveness may motivate cancellation decisions. Subscribers expect consistent, timely delivery of their monthly supplement supply, and repeated delivery failures or significant delays undermine the service's value proposition. Furthermore, inadequate responses to customer enquiries or concerns may erode confidence in the company's commitment to customer satisfaction.

Product quality concerns, including issues with packaging integrity, supplement freshness, or formulation consistency, may also prompt cancellation. Whilst isolated incidents may be resolved through customer service channels, recurring problems may lead subscribers to conclude that the service fails to meet acceptable quality standards, justifying termination of the contractual relationship.