Ending your The Rewards Club membership made easy

What is The Rewards Club?

The Rewards Club is a UK-based cashback and rewards membership service that promises members access to exclusive discounts, vouchers, and cashback offers from various retailers and brands. Operating as a subscription-based platform, it positions itself as a money-saving service where members can earn rewards on their everyday purchases both online and in-store.

First, let me explain how this service typically works. Members pay a monthly or annual subscription fee to access the rewards platform, which aggregates deals from multiple retailers. The concept is straightforward: you shop through their platform or use their vouchers, and you receive cashback or discounts on your purchases. The service covers categories including fashion, groceries, travel, entertainment, and home goods.

Most importantly, The Rewards Club operates on a continuous subscription model, which means your membership automatically renews unless you actively cancel it. This is a critical point I always emphasize to members – the service will continue charging your payment method until you formally submit a cancellation request.

Keep in mind that many members initially sign up for what appears to be a free trial or discounted introductory offer, only to find themselves enrolled in a full-price subscription after the trial period ends. This is completely legal under UK consumer law, provided the terms were clearly disclosed at sign-up, but it's one of the primary reasons people seek cancellation information.

The company operates from their headquarters in Sittingbourne, Kent, and has been processing memberships for UK consumers for several years. Understanding exactly what you're cancelling – and why postal cancellation is your most reliable option – will save you considerable hassle down the line.

Plans, features and pricing

Based on current information about The Rewards Club's membership structure, the service typically offers subscription-based access with monthly billing cycles. However, I need to share something important from my experience processing these cancellations: pricing and plan details can vary significantly depending on when and how you signed up.

Typical membership structure

The Rewards Club generally operates with the following framework, though your specific arrangement may differ:

Additionally, some members report being enrolled through third-party promotions, competitions, or partner websites, which can result in different pricing structures or bundled services. This is where things get complicated, and why keeping your original sign-up documentation is absolutely essential.

What features are included

The membership typically provides access to a members-only portal where you can browse available offers. Features commonly include cashback percentages ranging from 2% to 15% at participating retailers, printable vouchers for in-store discounts, exclusive online discount codes, and access to special member-only promotions.

From my experience helping people cancel, here's the reality check: whether these features provide value depends entirely on your shopping habits. Many members find they don't use the service enough to justify the monthly fee, or they discover that similar or better deals are available through free cashback sites or directly from retailers.

Why members typically cancel

Most importantly, understanding common cancellation reasons helps you evaluate your own situation. The primary reasons I see include: not using the service frequently enough to offset the membership cost, finding comparable or superior deals through free alternatives, forgetting about the subscription until noticing recurring charges, difficulty navigating the platform or redeeming rewards, and retailers offering better direct discounts than those available through the club.

Keep in mind that there's no shame in cancelling a service that doesn't work for you. The key is doing it properly to ensure you're not charged beyond your intended membership period.

Terms of service and cancellation policy

Before you begin the cancellation process, you absolutely must understand the contractual terms governing your membership. This knowledge prevents surprises and ensures you cancel within the proper timeframes.

Standard notice period requirements

The Rewards Club typically requires advance notice for cancellations, which is standard practice for subscription services in the UK. Based on common industry practices and consumer reports, members usually need to provide notice before their next billing date to avoid being charged for an additional period.

Here's what you need to know: if your membership renews on the 15th of each month, you'll generally need to submit your cancellation request several days before that date to ensure it's processed in time. I always recommend allowing at least 7-10 working days before your renewal date, though some services require up to 14 days' notice.

Most importantly, this is precisely why postal cancellation with tracking is so valuable. You'll have documented proof of exactly when your cancellation request was sent and received, which becomes crucial if there's any dispute about whether you cancelled within the required notice period.

UK consumer protection considerations

Under the Consumer Contracts Regulations 2013, UK consumers have specific rights when dealing with subscription services. If you signed up online or over the phone (distance selling), you typically have a 14-day cooling-off period from when you joined during which you can cancel for any reason and receive a full refund.

Additionally, the Consumer Rights Act 2015 requires that contract terms be fair and transparent. If you believe you weren't clearly informed about the subscription's auto-renewal nature, pricing after any trial period, or cancellation requirements, you may have grounds to dispute charges.

Keep in mind that these protections are strongest when you have documentation. This is another reason why postal cancellation with Recorded Delivery is so powerful – it creates an indisputable paper trail that can support any subsequent dispute if necessary.

Refund policies and final charges

Understanding what happens financially after you cancel is crucial. Based on typical subscription service policies, you should expect the following: your access continues until the end of your current paid period, no refunds for partial months unless you're within the cooling-off period, and any pending cashback or rewards may be forfeited upon cancellation.

First, check your membership documentation or latest billing statement to identify exactly when your current period ends. This tells you how long you'll maintain access after cancelling and ensures you're not paying for time you won't use.

Next, if you have pending cashback that hasn't been paid out, contact the company before cancelling to understand their policy. Some services forfeit unredeemed rewards upon cancellation, while others may process pending amounts if they've already been validated.

Cancelling by post - the complete guide

Now we get to the practical process that I've refined after helping thousands of members successfully cancel their subscriptions. Postal cancellation is your most reliable method for several critical reasons that I'll explain as we go through each step.

Why postal cancellation is your best option

Let me be completely transparent about why I always recommend cancelling by post, specifically using Recorded Delivery or a tracked postal service. First, it creates indisputable proof of your cancellation request. You'll have documentation showing exactly what you sent, when you sent it, and when it was received. This evidence is invaluable if the company claims they never received your cancellation or if charges continue after you've cancelled.

Additionally, postal cancellation puts your request in writing, which is legally stronger than verbal cancellations. Under UK law, written cancellation notices carry significant weight in consumer disputes. You're creating a formal record that can be referenced if you need to escalate to your bank, card provider, or even regulatory bodies.

Most importantly, postal cancellation removes the potential for miscommunication or \