Ending your Certified Fasting membership made easy

About Certified Fasting

Certified Fasting is a UK-based health and wellness service that provides structured intermittent fasting programmes designed to help people manage their weight, improve metabolic health, and develop sustainable eating patterns. The service combines evidence-based fasting protocols with educational content, meal planning guidance, and community support to help members navigate their fasting journey.

Founded on the principles of time-restricted eating and intermittent fasting, Certified Fasting offers digital coaching through a mobile app and web platform. Members receive personalised fasting schedules, nutritional advice, progress tracking tools, and access to a library of educational resources about the science behind fasting. The programme caters to various experience levels, from complete beginners to those already familiar with intermittent fasting protocols.

What sets Certified Fasting apart from generic fasting apps is its emphasis on certification and structured learning. Members work through different levels of fasting competency, earning certifications as they progress and demonstrate understanding of key fasting principles. This gamified approach helps maintain motivation whilst ensuring users develop a thorough understanding of how fasting affects their body.

The service operates entirely on a subscription basis, with members paying recurring fees to maintain access to the platform, coaching resources, and community features. Like many digital wellness services, Certified Fasting has grown rapidly in the UK market, particularly as intermittent fasting has gained mainstream acceptance as a health and weight management strategy.

Plans, features and pricing

Certified Fasting structures its offerings around several subscription tiers, each designed to suit different commitment levels and budgets. Understanding these plans is essential before cancelling, as certain features and commitments vary depending on which tier you selected when joining.

Subscription options and costs

The service typically offers three main subscription levels. First, there's the Basic Plan, which provides access to fundamental fasting timers, basic tracking tools, and limited educational content. This entry-level option suits those wanting to try intermittent fasting without significant financial commitment.

Next, the Premium Plan includes everything in Basic plus personalised fasting schedules, advanced analytics, meal planning suggestions, and full access to the educational library. This mid-tier option represents the most popular choice among Certified Fasting members, offering comprehensive support without premium pricing.

Finally, the Elite Plan provides one-to-one coaching sessions, priority customer support, exclusive masterclasses, and advanced community features. This top-tier subscription targets serious fasting practitioners seeking maximum guidance and accountability.

Payment structures and billing cycles

Most importantly, Certified Fasting processes payments automatically on your renewal date each month or year, depending on your chosen billing cycle. Annual subscriptions offer significant savings compared to monthly payments but require upfront commitment and typically involve stricter cancellation terms.

Keep in mind that promotional pricing often applies to first-time subscribers. Many members sign up during special offers with reduced rates for the initial period, then face higher renewal prices. This pricing structure frequently motivates cancellation requests when members discover their subscription cost has increased substantially after the promotional period ends.

Core features across all plans

Regardless of subscription tier, all Certified Fasting members gain access to certain fundamental features. These include the basic fasting timer that tracks eating and fasting windows, weight logging functionality, and access to the community forum where members share experiences and support each other.

Additionally, all plans provide push notifications to remind you when fasting periods begin and end, basic progress charts showing your fasting consistency over time, and introductory educational content explaining fasting fundamentals. The mobile app works on both iOS and Android devices, with data syncing across platforms.

Terms of service and cancellation policy

Understanding Certified Fasting's terms of service proves absolutely critical before initiating cancellation. These contractual obligations determine your notice requirements, potential refund eligibility, and the proper procedure for ending your subscription without complications.

Legal requirements under UK consumer law

First, it's essential to recognise that UK consumer protection legislation applies to Certified Fasting subscriptions. Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you possess specific rights when cancelling digital services purchased online or through mobile apps.

Most importantly, you have a 14-day cooling-off period from the date you first subscribe. During this window, you can cancel for any reason and receive a full refund, provided you haven't extensively used the service. However, by actively using Certified Fasting features during this period, you may waive your right to a full refund, though you can still cancel the subscription.

Keep in mind that these statutory rights apply regardless of what Certified Fasting's own terms state. If the company's cancellation policy conflicts with UK consumer law, the legal requirements take precedence. This protection proves particularly valuable if you encounter resistance when attempting to cancel.

Notice periods and timing requirements

Certified Fasting typically requires at least 30 days' notice before your next billing date to process cancellations effectively. This means if your subscription renews on the 15th of each month, you should submit your cancellation request by the 15th of the previous month to avoid being charged for another cycle.

Additionally, the company distinguishes between stopping future renewals and seeking refunds for already-paid periods. Cancelling your subscription prevents future charges but doesn't automatically entitle you to refunds for the current billing cycle you've already paid for. You'll usually retain access until the end of your paid period.

For annual subscriptions, timing becomes even more critical. Many members discover they cannot receive prorated refunds for unused months when cancelling mid-year. The terms of service generally state that annual payments are non-refundable except during the initial 14-day cooling-off period, making it crucial to cancel well before your annual renewal date if you're dissatisfied.

Refund policies and exceptions

Certified Fasting's refund policy varies depending on your subscription type and how long you've been a member. New subscribers within the 14-day cooling-off period typically qualify for full refunds, whilst long-term members rarely receive refunds for unused time.

However, exceptions exist for specific circumstances. If you can demonstrate that the service failed to deliver promised features, experienced extended technical problems that prevented normal use, or if the company made unauthorised charges to your account, you may qualify for refunds outside the standard policy.

Keep detailed records of any service issues, including screenshots of error messages, dates when features were unavailable, and correspondence with customer support. This documentation strengthens your position if you need to dispute charges with your bank or card provider through chargeback procedures.

What happens to your data after cancellation

Understanding data retention policies matters considerably when cancelling. Certified Fasting typically retains your account information, including personal details, health data, and progress records, for a specified period after cancellation. This retention allows you to reactivate your subscription and recover your data if you change your mind.

Most importantly, if you want your personal information completely deleted, you must specifically request data deletion under your GDPR rights. Simply cancelling your subscription doesn't automatically trigger data deletion. Submit a separate Subject Access Request or Right to Erasure request if you want Certified Fasting to remove all your personal information from their systems.

Cancelling by post - the complete guide

Postal cancellation represents the most reliable method for terminating your Certified Fasting subscription, particularly when you need documented proof of your cancellation request. Whilst many companies encourage online cancellation methods, sending a formal letter via Recorded Delivery provides unambiguous evidence that you've fulfilled your contractual obligations.

Why postal cancellation offers superior protection

First, let me explain why I always recommend postal cancellation for subscription services. When you cancel online through an app or website, you're entirely dependent on the company's systems working correctly and recording your request accurately. I've processed thousands of cancellation disputes where members insist they cancelled online, but the company has no record of it.

Additionally, email cancellation requests can disappear into spam filters, get overlooked in busy customer service inboxes, or be disputed later if the company claims they never received your message. Without delivery confirmation, you cannot prove you sent the cancellation request at all.

Postal cancellation via Recorded Delivery eliminates these uncertainties. You receive a certificate of posting and can track delivery confirmation, creating an indisputable paper trail. If Certified Fasting later claims they never received your cancellation or continues charging you after the notice period, you possess concrete evidence to support your position with your bank or in legal proceedings.

Most importantly, UK consumer law recognises written postal correspondence as legally binding. Courts and dispute resolution services give significantly more weight to tracked postal letters than screenshots of app interactions or claims about email submissions. This legal standing proves invaluable if your cancellation becomes contested.

Preparing your cancellation letter

Before drafting your letter, gather all relevant information about your subscription. You'll need your full name as it appears on the account, your email address associated with the subscription, your membership or account number if available, and details about your current subscription plan.

Next, determine your desired cancellation date. Remember that Certified Fasting requires 30 days' notice, so calculate when your next billing date occurs and ensure your letter provides adequate notice. Being specific about your intended cancellation date prevents confusion and ensures the company cannot claim ambiguity about your intentions.

Your letter should be clear, concise, and professional. State explicitly that you are cancelling your subscription, provide your account details for identification, specify the cancellation date you're requesting, and request written confirmation of the cancellation. Keep the tone businesslike regardless of your reasons for leaving.

Additionally, include a sentence invoking your rights under UK consumer protection legislation if applicable. For instance, if you're within the 14-day cooling-off period, explicitly reference the Consumer Contracts Regulations 2013 and your statutory right to cancel. This demonstrates you understand your legal position and expect the company to comply.

Essential information to include

Every cancellation letter must contain specific details to ensure proper processing. Start with your full contact information at the top, including your postal address, email address, and phone number. This allows Certified Fasting to send confirmation and contact you if they need clarification.

Include the date you're writing the letter prominently. This date establishes when you submitted your cancellation notice, which determines when your notice period begins. For legal purposes, the posting date matters more than when the company receives or processes the letter.

Clearly state your account identification details. Provide your username, the email address linked to your account, and any membership or customer reference numbers from billing emails or account statements. The more identifying information you provide, the easier it becomes for the company to locate your account and process your request efficiently.

Specify your current subscription type and billing cycle. Mention whether you're on a monthly or annual plan, which tier you're subscribed to, and when your next payment is scheduled. This information helps prevent mistakes where the company cancels the wrong subscription or miscalculates your final billing date.

Most importantly, explicitly request written confirmation of your cancellation. Ask Certified Fasting to confirm in writing that they've received your cancellation request, processed it successfully, and stopped all future billing. This confirmation serves as additional evidence that your cancellation was completed properly.

The correct postal address for cancellations

Sending your cancellation letter to the correct address is absolutely critical. Letters sent to incorrect addresses don't constitute valid notice, and companies can legitimately claim they never received your cancellation if you used an inappropriate mailing address.

Unfortunately, I cannot provide the specific postal address for Certified Fasting cancellations as this information was not available through my research. This represents a common frustration with digital-first companies that often make their postal contact details deliberately difficult to find.

To locate the correct cancellation address, check several sources systematically. First, review your original subscription confirmation email, which may contain postal address details in the footer or terms section. Next, examine any billing statements or invoices you've received, as these often include registered business addresses.

Additionally, check Certified Fasting's website footer, terms of service document, and privacy policy, where UK companies must typically list their registered office address. Look specifically for sections titled "Contact Us," "Company Information," or "Legal Information." The registered company address should appear somewhere in these documents.

If you still cannot locate a postal address, contact Certified Fasting's customer support and specifically request their postal address for formal cancellation correspondence. Document this conversation, as the company is legally obligated to provide a postal contact method. If they refuse or claim they only accept online cancellations, this may violate UK consumer protection requirements.

Using Recorded Delivery for proof

Never send cancellation letters using standard post. The small additional cost of Recorded Delivery provides invaluable protection that far outweighs the expense. Recorded Delivery costs approximately £1.85 beyond standard postage but gives you tracking, proof of delivery, and signature confirmation.

When you post your letter via Recorded Delivery at the Post Office, you'll receive a certificate of posting with a unique tracking reference. Keep this certificate safely, as it proves you sent the letter on that specific date. This posting date starts your notice period running, regardless of when Certified Fasting actually receives or processes the letter.

Additionally, you can track your letter's progress online using the Royal Mail tracking system. Once delivered, you'll receive confirmation including the date, time, and signature of the person who accepted the letter. This delivery confirmation proves conclusively that Certified Fasting received your cancellation notice.

Keep in mind that Recorded Delivery typically achieves next-day delivery for UK addresses, though you should allow up to three working days. Send your letter well before your deadline to account for postal delays, weekends, and bank holidays that might extend delivery times.

How services like Postclic simplify the process

Whilst you can certainly handle postal cancellation independently, services like Postclic streamline the entire process considerably. Postclic specialises in sending tracked postal letters on your behalf, eliminating trips to the Post Office and ensuring professional formatting.

The service works straightforwardly. You provide your cancellation details through Postclic's platform, and they handle printing, enveloping, and posting your letter via Tracked Delivery. You receive digital proof of posting and delivery confirmation, all accessible through your online account.

Most importantly, Postclic maintains templates that include all necessary legal language and ensure you haven't omitted critical information. This reduces the risk of cancellation letters being rejected due to missing details or unclear wording. The service particularly benefits people who feel uncertain about formal letter writing or worry about making mistakes that could delay their cancellation.

Additionally, Postclic provides a permanent digital record of your cancellation correspondence. If you need to reference your cancellation months or years later during a billing dispute, you can instantly access the exact letter sent, posting date, and delivery confirmation. This beats searching through email folders or trying to remember where you filed your Post Office receipt.

Timeline and what to expect

Understanding the cancellation timeline helps you plan appropriately and know when to follow up if things go wrong. On day one, you post your cancellation letter via Recorded Delivery. Keep your certificate of posting and tracking reference immediately.

Within one to three working days, your letter should arrive at Certified Fasting's address. Check the Royal Mail tracking system to confirm delivery and note the delivery date and signature. This delivery date marks when the company officially received your cancellation notice.

Next, allow five to ten working days for Certified Fasting to process your request. During this period, the company should review your letter, locate your account, update their billing systems, and prepare confirmation correspondence. Larger companies with substantial cancellation volumes may take longer, whilst smaller operations might respond within days.

You should receive written confirmation within two weeks of delivery. This confirmation should explicitly state that your subscription has been cancelled, specify your final billing date, confirm that no further payments will be taken, and provide a reference number for the cancellation. If you don't receive confirmation within two weeks, follow up immediately.

Common mistakes to avoid

First, never assume your cancellation succeeded without receiving explicit confirmation. I've seen countless cases where members stopped checking their accounts after sending cancellation letters, only to discover months later that payments continued. Always verify that billing has actually stopped.

Additionally, don't send cancellation letters too close to your renewal date. If your subscription renews on the 10th and you post your letter on the 8th, you haven't provided adequate notice even though the letter might arrive before the renewal date. The notice period runs from when you post the letter, not when it's delivered.

Keep in mind that requesting cancellation through multiple channels simultaneously can create confusion. Some members send a postal letter, then also cancel through the app and email customer support. This sometimes results in processing errors where the company's systems receive conflicting information. Choose postal cancellation and stick with that method unless you receive no response.

Most importantly, never throw away your proof of posting and delivery confirmation. Store these documents carefully for at least 12 months after cancellation. If disputed charges appear on your card statement months later, this documentation proves you cancelled properly and supports chargeback requests or legal action.

Tips from former members

Having processed thousands of Certified Fasting cancellations, I've gathered valuable insights from members who've successfully terminated their subscriptions. These practical tips address common challenges and help ensure your cancellation proceeds smoothly.

Why people typically cancel

Understanding common cancellation reasons helps you anticipate potential issues specific to your situation. Many Certified Fasting members cancel because they've achieved their initial health goals and no longer need structured support. Once they've established sustainable fasting habits, the ongoing subscription cost seems unnecessary.

Additionally, some members find that intermittent fasting doesn't suit their lifestyle or body. Despite Certified Fasting's educational resources, fasting simply doesn't work for everyone. Medical conditions, work schedules, social commitments, or personal preferences may make consistent fasting impractical.

Financial considerations motivate many cancellations, particularly when promotional pricing ends and renewal costs increase substantially. Members who signed up for £9.99 monthly during a special offer sometimes face renewal prices of £19.99 or more, prompting them to reconsider the subscription's value.

Technical issues and poor customer service also drive cancellation decisions. If the app frequently crashes, features don't work as advertised, or customer support proves unhelpful when problems arise, members understandably lose confidence in the service and seek alternatives.

Timing your cancellation strategically

Former members consistently emphasise the importance of timing when cancelling Certified Fasting subscriptions. First, review your billing date carefully and calculate exactly when you need to submit your cancellation to avoid unwanted charges. Mark this date on your calendar with reminders set for one week and one day before the deadline.

If you're on an annual subscription approaching renewal, cancel at least 45 days before the renewal date. This provides comfortable margin beyond the required 30-day notice period, accounting for postal delays, processing time, and potential complications. Annual renewals involve larger sums, making it especially important to ensure cancellation completes successfully.

Additionally, consider cancelling shortly after your subscription renews rather than near the end of a billing cycle. Since Certified Fasting typically doesn't provide prorated refunds, you've already paid for the full period. Cancelling early ensures you don't forget as the next renewal approaches, whilst still retaining access for the remainder of your paid period.

Documenting everything thoroughly

Successful cancellation requires meticulous documentation at every stage. Before sending your letter, photograph or scan a copy for your records. This proves exactly what you sent if the company later claims your letter lacked necessary information or contained different content.

Keep your Recorded Delivery certificate of posting in a safe, accessible location. Don't just photograph it—retain the original paper receipt. Courts and banks give more weight to original postal receipts than digital copies in disputed cases.

Screenshot the Royal Mail tracking information showing your letter's delivery, including the date, time, and signature confirmation. Take these screenshots immediately after delivery confirmation appears, as Royal Mail's online tracking history eventually expires and becomes unavailable.

Additionally, save all correspondence with Certified Fasting, including confirmation emails, customer support messages, and any letters they send you. Create a dedicated folder in your email and a physical file for postal correspondence. This comprehensive record proves invaluable if billing disputes arise months after you believed the cancellation was complete.

Following up proactively

Don't wait passively for confirmation after sending your cancellation letter. Approximately one week after delivery confirmation, check your Certified Fasting account to see if your subscription status has changed. Many companies update account portals before sending formal confirmation letters.

If your account still shows an active subscription two weeks after your letter was delivered, contact customer support immediately. Reference your cancellation letter, provide the posting date and delivery confirmation, and request an update on processing status. Document this follow-up communication carefully.

Most importantly, verify that billing actually stops after your notice period expires. Check your bank or card statements the day after your expected final billing date to confirm no payment was taken. If Certified Fasting charges you despite proper cancellation notice, contact them immediately and initiate a chargeback with your bank if necessary.

Protecting yourself from unwanted renewals

Some former members recommend additional protective measures beyond standard cancellation procedures. Consider removing your payment method from your Certified Fasting account after submitting your cancellation letter. This prevents automatic charges if the cancellation somehow fails to process correctly.

However, keep in mind that removing payment details might violate your terms of service if done before your notice period expires. Only remove payment information after your final billing date has passed and you've confirmed the subscription has ended. Removing payment details prematurely could give the company grounds to claim you breached your contract.

Additionally, if you paid via PayPal or similar services, cancel the billing agreement through that platform as well. PayPal maintains separate billing agreements that authorise merchants to charge your account. Cancelling with Certified Fasting doesn't automatically revoke PayPal billing agreements, so you must cancel those independently.

Dealing with retention attempts

Be prepared for potential retention efforts after submitting your cancellation. Some companies contact cancelling members with special offers, discounted rates, or promises of improved service to convince them to stay. Certified Fasting may email you promotional offers or have customer service representatives call to discuss your reasons for leaving.

Decide in advance whether you're open to retention offers or committed to cancelling regardless. If you're certain about leaving, politely but firmly decline retention offers and reiterate that you want your cancellation processed as requested. Don't let persuasive sales tactics override your decision if you've determined the service no longer meets your needs.

Keep in mind that accepting retention offers sometimes restarts your subscription under new terms, potentially resetting notice periods or changing your cancellation rights. If a retention offer genuinely interests you, request full details in writing before agreeing, including exact pricing, commitment length, and cancellation terms under the new arrangement.

Learning from others' experiences

Former Certified Fasting members frequently share their experiences on consumer forums, social media, and review sites. Reading these accounts before cancelling helps you anticipate potential obstacles and learn from others' mistakes. Look specifically for recent reviews, as cancellation policies and procedures change over time.

Pay particular attention to complaints about continued billing after cancellation, difficulty obtaining refunds, or poor customer service responses. If multiple former members report similar problems, take extra precautions with your own cancellation, such as sending your letter with additional notice time or documenting everything even more thoroughly than usual.

Additionally, note any positive experiences where members successfully cancelled without issues. Understanding what worked well for others helps you replicate their approach and increases your confidence that following proper procedures will achieve the desired outcome.

Remember that whilst Certified Fasting provides valuable services for many people, it's perfectly reasonable to cancel when the subscription no longer serves your needs. By following the postal cancellation process carefully, maintaining thorough documentation, and understanding your consumer rights, you can terminate your subscription confidently and avoid unwanted charges. The key lies in being proactive, precise, and persistent throughout the cancellation process, ensuring that your decision to leave is respected and implemented correctly.