Ending your ColonBroom membership made easy

About ColonBroom

ColonBroom is a dietary fibre supplement designed to support digestive health and regularity. The product, which has gained significant popularity in the UK market, is manufactured by Max Nutrition UAB, a Lithuanian company that specialises in wellness products. The supplement's primary ingredient is psyllium husk powder, a natural fibre source that's been used for decades to promote digestive wellness.

The product comes as a powder that you mix with water, creating a drink that's typically consumed once or twice daily. ColonBroom markets itself as a solution for those experiencing irregular bowel movements, bloating, or sluggish digestion. The company positions the product as part of a broader wellness routine, often emphasising potential benefits like improved gut health, increased energy levels, and support for weight management goals.

What sets ColonBroom apart in the crowded supplement market is its subscription-based business model. Rather than purchasing individual bottles, customers typically sign up for recurring deliveries that arrive monthly. This model ensures you never run out of product, but it also means you need to actively manage your subscription if your needs change. The company operates primarily online, with customer service handled through email and digital channels rather than traditional phone support.

Most importantly, understanding that ColonBroom operates on a subscription basis is crucial before you purchase. Many customers don't realise they're signing up for automatic recurring charges until the second shipment arrives. This has led to frustration among some users who thought they were making a one-time purchase. Keep this in mind as we discuss the cancellation process later in this guide.

Plans, features and pricing

ColonBroom offers several subscription options, each with different pricing structures designed to encourage longer commitments. The pricing model rewards customers who commit to extended periods, but this also means you're locked into a longer obligation if you decide the product isn't right for you.

Each bottle contains enough powder for approximately 60 servings, which translates to a one-month supply if you're taking the recommended dose of twice daily, or a two-month supply if you're using it once per day. The subscription automatically renews at the end of each period unless you take action to cancel.

Additionally, ColonBroom occasionally runs promotional offers for new customers, which might include discounted first bottles or bonus products. These promotions often come with specific terms attached, such as minimum subscription periods or different cancellation policies. Always read the fine print during checkout, as promotional subscriptions sometimes have stricter cancellation requirements than standard plans.

The company also offers a "Subscribe and Save" programme that provides additional discounts for long-term customers. Whilst this can represent good value if you're committed to using the product indefinitely, it can complicate the cancellation process. Some customers report being moved to different subscription tiers without clear notification, which affects both pricing and cancellation procedures.

What's included with your subscription

Beyond the product itself, ColonBroom subscriptions typically include access to digital resources such as dietary guides, wellness tips, and email support. Some subscription tiers come with a free shaker bottle for mixing the powder, though this is usually only included with the initial order. The company sends email reminders before each shipment, though the timing of these notifications varies, and some customers report receiving them too close to the dispatch date to make changes.

Most importantly, your subscription includes the right to pause or cancel at any time, though the company requires proper notice. This is where many customers encounter difficulties, as the notification requirements aren't always clearly communicated during the purchase process.

Terms of service and cancellation policy

Understanding ColonBroom's cancellation policy is essential before you attempt to end your subscription. The company's terms of service, which you agree to when purchasing, outline specific requirements for cancellation that must be followed precisely to avoid additional charges.

According to their current terms, ColonBroom requires customers to provide cancellation notice at least five business days before the next scheduled shipment date. This is a critical detail that catches many subscribers off guard. If you miss this window, you'll be charged for and receive another shipment, even if you've already decided to cancel. The company processes shipments quickly, so timing your cancellation correctly is crucial.

UK consumer rights and ColonBroom

Under UK consumer protection law, specifically the Consumer Contracts Regulations 2013, you have certain rights when purchasing goods online. You're entitled to a 14-day cooling-off period from the date you receive your first order, during which you can cancel for any reason and receive a full refund. This applies even if you've opened and used some of the product.

However, after this initial 14-day period expires, ColonBroom's own cancellation policy takes precedence. The company isn't legally required to offer refunds on subsequent shipments unless the product is faulty or not as described. This is why acting quickly is so important if you're having second thoughts about your subscription.

Keep in mind that promotional subscriptions sometimes have additional terms that modify these standard policies. Some special offers require you to receive a minimum number of shipments before cancelling without penalty. These terms should be clearly stated during checkout, but they're often in small print or buried in lengthy terms and conditions documents.

Why postal cancellation is most reliable

Whilst ColonBroom offers email-based customer service, sending your cancellation request by post using Recorded Delivery provides the strongest proof that you've met the company's notice requirements. Email cancellations can get lost in spam filters, be overlooked by customer service staff, or be disputed if the company claims they never received your request.

Postal cancellation creates an undeniable paper trail. The tracking number from your Recorded Delivery service proves exactly when your letter was sent and received. This becomes invaluable if there's any dispute about whether you provided adequate notice. Additionally, a formal letter demonstrates that you're serious about cancelling and understand your rights, which often results in faster processing.

Many former ColonBroom customers report frustration with email cancellations that seemingly disappeared into the void, resulting in unwanted charges and shipments. The postal method eliminates this uncertainty entirely. You'll have concrete proof of your cancellation request that's admissible as evidence should you need to escalate the matter to your bank or consumer protection authorities.

Cancelling by post - the complete guide

Cancelling your ColonBroom subscription by post requires careful attention to detail and proper timing. Follow these steps precisely to ensure your cancellation is processed without complications.

Step one: Gather your account information

Before you write your cancellation letter, collect all relevant details about your subscription. You'll need your full name as it appears on the account, your email address used for registration, your complete delivery address, and your order number or subscription reference number. This information is typically found in your order confirmation email or on the packaging of your ColonBroom shipments.

Additionally, note the date of your last shipment and calculate when your next delivery is scheduled. This helps you determine whether you're within the five-business-day notice window. If you're cutting it close, consider using Special Delivery rather than standard Recorded Delivery to ensure faster arrival.

Step two: Calculate your cancellation timing

This is where many people make costly mistakes. ColonBroom processes subscriptions on a strict schedule, and missing the cutoff by even one day can result in another unwanted charge. Check your account emails to find your next billing date, then count backwards five business days. Remember that business days exclude Saturdays, Sundays, and UK bank holidays.

For example, if your next shipment is scheduled for Friday the 15th, you need to ensure your cancellation letter is received by the company no later than Friday the 8th. To be safe, post your letter at least seven to ten days before your next billing date. Royal Mail's Recorded Delivery typically takes one to two business days, but delays can occur.

Most importantly, don't assume that posting your letter five days before is sufficient. The five-day requirement refers to when the company receives your letter, not when you post it. This distinction is crucial and causes significant confusion among customers.

Step three: Write your cancellation letter

Your cancellation letter should be clear, concise, and include all necessary information to identify your account. Start with your full contact details at the top, including your name, address, email, and phone number if you're comfortable providing it. Include the date you're writing the letter.

In the body of the letter, state clearly and unambiguously that you wish to cancel your ColonBroom subscription with immediate effect. Include your order number or subscription reference, and specify that you do not want to receive any further shipments or charges. Request written confirmation of your cancellation, including confirmation that no further payments will be taken from your account.

Keep your tone professional and factual. Whilst you might be frustrated with the service or product, emotional language doesn't help your case and might actually slow down processing. Stick to the facts: you're cancelling, here's your account information, please confirm receipt and processing of this cancellation.

Additionally, mention that you're sending the letter via Recorded Delivery and include the tracking number in your letter. This creates an additional layer of documentation showing that you took proper steps to ensure delivery.

Step four: Send via Recorded Delivery

Take your letter to any Post Office branch and request Recorded Delivery service. This costs approximately £3.35 as of 2024 and provides tracking and proof of delivery. The staff will give you a receipt with a tracking number - keep this receipt in a safe place, as it's your proof of posting.

Never send cancellation requests via standard post without tracking. The minimal cost savings aren't worth the risk of having no proof that you sent the letter. If ColonBroom claims they never received your cancellation, your tracking number is your defence.

Here's a pro tip: take a photo of your completed letter before sealing the envelope, and photograph the envelope with the address clearly visible. Store these photos with your postal receipt. This creates a complete evidence package showing exactly what you sent, when you sent it, and where you sent it.

Step five: Track delivery and follow up

Use the tracking number provided by Royal Mail to monitor your letter's progress. The Royal Mail website allows you to see when the letter was delivered and who signed for it. Once delivery is confirmed, wait three to five business days for the company to process your cancellation.

If you don't receive confirmation within one week of confirmed delivery, send a follow-up email referencing your postal cancellation. Include the date you sent the letter, the tracking number, and the confirmed delivery date. Attach a photo of your postal receipt as evidence. This follow-up creates an additional paper trail whilst giving the company a reasonable opportunity to respond.

The company's postal address

Send your cancellation letter to ColonBroom's official UK correspondence address. Double-check this address carefully before posting, as sending to an incorrect address will delay or prevent processing:

• Max Nutrition UAB
• Antakalnio str. 17
• Vilnius 10312
• Lithuania

Keep in mind that because this address is in Lithuania, not the UK, delivery may take slightly longer than domestic post. Royal Mail's Recorded Delivery to European destinations typically takes three to five working days. Plan accordingly when calculating your cancellation timing, and consider sending your letter ten business days before your next billing date to account for international delivery times.

Using Postclic for hassle-free cancellation

If managing the postal cancellation process yourself seems overwhelming, services like Postclic can handle the entire procedure for you. Postclic specialises in sending tracked cancellation letters on your behalf, ensuring proper formatting, correct addressing, and reliable delivery with full tracking.

The service works simply: you provide your subscription details through their secure platform, and they generate, print, and post your cancellation letter using tracked delivery. You receive digital proof of postage and delivery confirmation, all managed through their online dashboard. This eliminates common mistakes like incorrect addressing, missing information in your letter, or forgetting to request Recorded Delivery.

Additionally, Postclic maintains up-to-date records of company addresses and cancellation requirements, so you don't need to research current procedures or worry about sending to an outdated address. For people who find the postal process intimidating or simply want professional handling of their cancellation, the service offers peace of mind and time savings.

Tips from former members

Having processed countless ColonBroom cancellations, certain patterns emerge in what works and what doesn't. These insights from former subscribers can help you avoid common pitfalls and ensure smooth cancellation.

Document everything from day one

The single most valuable piece of advice from experienced cancellers is to save every email, receipt, and communication from ColonBroom from the moment you subscribe. Create a dedicated folder in your email for all ColonBroom correspondence. When cancellation time comes, you'll have immediate access to your order numbers, subscription terms, and billing dates.

Former members particularly emphasise saving the initial order confirmation email, as this contains your subscription reference number and the terms you agreed to. If there's any dispute about your cancellation rights or notice requirements, this email is your primary evidence of what you were promised.

Why people cancel ColonBroom

Understanding common cancellation reasons helps you make an informed decision about your own subscription. The most frequent reason cited by former members is that the product didn't deliver expected results. Whilst some users experience improved regularity and reduced bloating, others notice no significant changes despite consistent use over several months.

Cost is another major factor. At £55 per month for the standard subscription, ColonBroom represents a significant ongoing expense. Many subscribers initially justify this cost expecting dramatic health improvements, but reassess when results are modest. Some discover that comparable psyllium husk supplements are available at high street retailers for a fraction of the price.

Additionally, the subscription model itself drives cancellations. Customers who thought they were making a one-time purchase become frustrated when subsequent shipments arrive automatically. The requirement to actively cancel, rather than simply not reordering, catches many people off guard. This is particularly common among older subscribers who aren't accustomed to subscription-based purchasing models.

Side effects prompt some cancellations as well. Whilst psyllium husk is generally well-tolerated, some users experience increased bloating, gas, or digestive discomfort, particularly when starting the supplement. Others find the taste or texture unpalatable despite trying different mixing methods.

Watch your bank statements carefully

Even after receiving cancellation confirmation, former members strongly advise monitoring your bank statements for at least two billing cycles. Subscription billing systems sometimes have delays in processing cancellations, and you might see one additional charge even after your cancellation is confirmed.

If an unauthorised charge appears after your cancellation date, contact your bank immediately to dispute it. Provide them with your postal receipt, tracking information, and any confirmation from ColonBroom. UK banks are generally supportive of customers in subscription disputes when proper cancellation procedures were followed.

Most importantly, don't assume that silence means your cancellation was processed. The lack of a confirmation email doesn't necessarily indicate a problem, but it doesn't confirm success either. If you haven't received explicit confirmation within two weeks of your letter's delivery, follow up persistently until you get written acknowledgement.

Consider pausing instead of cancelling

If you're unsure about cancelling permanently, some former members suggest pausing your subscription first. ColonBroom allows subscribers to pause deliveries for up to 60 days, giving you time to assess whether you miss the product without losing your subscription benefits or pricing.

However, keep in mind that pausing still requires proper notice using the same five-business-day window as cancellation. The pause option is requested through the same channels, so you'll still need to send a formal letter if you want the security of postal confirmation. Some customers report that pausing is actually more complicated than outright cancellation, as the company's systems don't always handle pause requests smoothly.

Learn from common mistakes

Former subscribers consistently mention several errors that complicated their cancellations. The most common is waiting until the last minute to initiate cancellation. Procrastination combined with the five-day notice requirement frequently results in one unwanted additional charge.

Another frequent mistake is assuming that email cancellation is sufficient. Whilst some customers successfully cancel via email, many others report that their email requests were ignored or claimed to have never been received. The postal method eliminates this risk entirely.

Additionally, people often forget to account for international posting times when sending to ColonBroom's Lithuania address. Treating it like domestic post and allowing only two to three days for delivery frequently results in late arrival and missed cancellation windows.

Know your rights if things go wrong

If ColonBroom refuses to honour your cancellation despite proper notice, or if they continue charging you after confirmed cancellation, you have several escalation options. First, contact your bank to dispute the charges and request a chargeback. Provide all your documentation showing proper cancellation procedure.

Next, file a complaint with the Citizens Advice consumer service, which can provide guidance on your specific situation and potentially intervene on your behalf. For more serious disputes, the UK's Alternative Dispute Resolution (ADR) schemes can mediate between you and the company.

Keep in mind that having complete documentation from the start makes these escalation processes much simpler. Your postal receipt, tracking information, and copy of your cancellation letter provide clear evidence that you followed proper procedures, strengthening your position considerably.

Finally, remember that cancelling a subscription service is your legal right. Companies must provide reasonable cancellation procedures, and whilst ColonBroom's five-day notice requirement is within acceptable bounds, they cannot make cancellation unreasonably difficult. If you follow the postal cancellation method outlined in this guide, you're taking the most reliable approach to ending your subscription whilst protecting your consumer rights.