Ending your Jane Plan membership made easy

About Jane Plan

Jane Plan is a UK-based diet delivery service that has been helping customers manage their weight through portion-controlled meals since 2008. The company delivers freshly prepared, calorie-counted meals directly to your door, offering a convenient solution for those seeking to lose weight without the hassle of meal planning or calorie counting. Founded by Jane Michell, the service provides breakfast, lunch, dinner, and snacks as part of structured meal plans designed to create a calorie deficit whilst ensuring nutritional balance.

The service operates throughout the United Kingdom and has built a reputation for offering a variety of menu options, including vegetarian choices and meals that cater to different dietary preferences. Jane Plan's approach centres on providing approximately 1,200 to 1,400 calories per day, which is designed to promote steady weight loss for most individuals. This means customers receive pre-packaged meals that eliminate the guesswork from dieting, making it particularly appealing to busy professionals and those who struggle with traditional diet plans.

As a consumer, it's important to understand that Jane Plan operates on a subscription model, which means you're entering into a continuing contract when you sign up. Therefore, understanding your rights regarding cancellation from the outset is essential. The company is registered as JANEPLAN LIMITED and operates from their London office, making them subject to UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Many customers find Jane Plan helpful initially but may wish to cancel for various reasons, including achieving their weight loss goals, finding the meals don't suit their taste preferences, experiencing budget constraints, or simply wanting to transition to managing their own meal planning. Whatever your reason for cancelling, you have legal rights that protect you as a UK consumer, and understanding these rights empowers you to cancel your subscription confidently and effectively.

Subscription plans and pricing

Jane Plan offers several subscription options designed to accommodate different weight loss goals and budgets. The pricing structure is based on the duration of your commitment, with longer-term plans typically offering better value per week. Understanding the plan you've signed up for is crucial when it comes to cancellation, as different plans may have different terms and notice periods attached to them.

Current pricing structure

The service typically operates with the following plan options, though prices may vary depending on current promotions and the specific programme you select:

These prices generally include delivery costs, which is an important consideration when comparing the service to grocery shopping. However, the financial commitment can be substantial, particularly for longer-term plans, which is why many customers carefully consider their cancellation options before or during their subscription period.

What's included in your subscription

When you subscribe to Jane Plan, you receive a weekly delivery containing all your meals for the specified period. This typically includes breakfast options such as porridge or cereal bars, lunch items like soups or pasta dishes, dinner meals including ready-made entrées, and snacks such as protein bars or crisps. The meals are designed to be shelf-stable or require minimal refrigeration, making storage relatively straightforward for most households.

As a result of this comprehensive package, the service represents a significant weekly expense that may not suit everyone's long-term budget. In practice, many customers find that whilst the convenience is valuable initially, they eventually want to return to more flexible or economical eating arrangements, making cancellation a natural part of their weight loss journey.

Cancellation terms and conditions

Understanding Jane Plan's cancellation terms is essential for protecting your consumer rights and avoiding unwanted charges. As a UK-based service, Jane Plan must comply with consumer protection legislation, which provides you with specific rights regarding subscription cancellations. However, the company also has its own terms and conditions that work alongside these legal requirements.

Legal requirements in the UK

Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period when you first sign up for Jane Plan. This means you can cancel within 14 days of placing your order and receive a full refund, minus any meals you've already consumed. This legal protection exists specifically to give consumers time to reconsider purchases made at a distance, such as online or over the phone. Therefore, if you're within this initial period, you have a statutory right to cancel regardless of the company's own policies.

Beyond the cooling-off period, your cancellation rights depend on the specific terms you agreed to when subscribing. The Consumer Rights Act 2015 requires that these terms be fair and transparent, meaning Jane Plan must clearly explain any notice periods, minimum contract terms, or cancellation fees in their terms and conditions. As a consumer, you have the right to receive this information in plain, understandable language before committing to the service.

Notice periods and minimum terms

Jane Plan typically requires advance notice for cancellations, often ranging from 7 to 14 days before your next scheduled delivery. This notice period allows the company to adjust their meal preparation and delivery schedules accordingly. In practice, this means you need to cancel well in advance if you want to avoid being charged for another delivery cycle.

For longer-term plans, there may be minimum commitment periods where cancellation isn't possible without paying a penalty or forfeiting any discount you received for committing to an extended subscription. This is why carefully reviewing your specific plan terms before attempting to cancel is so important. Your rights as a consumer include receiving clear information about these restrictions before you sign up.

Why postal cancellation is most reliable

When cancelling any subscription service, sending a formal cancellation letter by post using Recorded Delivery provides the strongest evidence that you've fulfilled your obligations. This method creates an official paper trail with proof of postage and delivery, which is invaluable if any disputes arise about whether you cancelled within the required timeframe. Therefore, whilst other cancellation methods might seem more convenient, postal cancellation offers superior legal protection.

Recorded Delivery ensures you receive a tracking number and signature confirmation when your letter reaches Jane Plan's offices. This means you have concrete evidence of exactly when the company received your cancellation request, which is particularly important given the notice periods involved. In practice, this documentation can be the difference between successfully cancelling and being charged for unwanted deliveries.

Furthermore, a written cancellation letter allows you to clearly state your intentions, include all necessary account information, and reference specific terms and conditions. This level of detail and formality helps prevent misunderstandings and gives you a permanent record of exactly what you communicated. As a result, postal cancellation is the method most strongly recommended by consumer rights specialists for any significant subscription service.

How to cancel Jane Plan by post

Cancelling your Jane Plan subscription by post requires careful attention to detail and proper timing. Following the correct procedure ensures your cancellation is processed smoothly and helps you avoid any unwanted charges or delivery complications. This approach puts you in control and provides the documentation you need to protect your consumer rights.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and include all relevant information to identify your account. Start by including your full name as it appears on your Jane Plan account, along with your complete delivery address and any customer reference number or account number you've been assigned. This information helps Jane Plan quickly locate your subscription details and process your request without delays.

Clearly state that you wish to cancel your subscription and specify the effective date you want the cancellation to take effect. Be explicit about not wanting any further deliveries or charges after this date. Include the date you're writing the letter, as this establishes when you provided notice. If you're cancelling within the 14-day cooling-off period, specifically mention this statutory right and reference the Consumer Contracts Regulations 2013.

Request written confirmation of your cancellation, including confirmation that no further payments will be taken and no further deliveries will be made. Ask them to send this confirmation to your postal address or email address. This step is crucial because it ensures you receive acknowledgement of your cancellation, which serves as additional evidence that your request was received and acted upon.

Sending your letter with proof

Once your letter is prepared, you must send it using Royal Mail Recorded Delivery to ensure you have proof of postage and delivery. Visit your local Post Office with your sealed, addressed envelope and specifically request Recorded Delivery service. The postal clerk will weigh your letter, charge you the appropriate fee (typically around £3-£4 for a standard letter), and provide you with a receipt containing a unique tracking number.

Keep this receipt in a safe place, as it's your proof that you sent the cancellation letter on a specific date. You can use the tracking number to monitor your letter's progress through the Royal Mail system and confirm when it's been delivered to Jane Plan's offices. This tracking capability is precisely why Recorded Delivery is so valuable for important correspondence like subscription cancellations.

Services like Postclic can simplify this entire process by allowing you to create, send, and track your cancellation letter digitally. Postclic handles the printing, enveloping, and posting of your letter using tracked delivery, providing you with digital proof of postage and delivery confirmation. This means you can complete the entire cancellation process from your computer or phone whilst still benefiting from the legal protection of formal postal correspondence. The service saves you the trip to the Post Office and ensures your letter is professionally formatted and correctly addressed.

Where to send your cancellation letter

Your cancellation letter must be sent to Jane Plan's registered business address to ensure it reaches the appropriate department. Send your Recorded Delivery letter to:

• JANEPLAN LIMITED, 124 City Road, London, EC1V 2NX

Double-check that you've written this address clearly and completely on your envelope. An incorrectly addressed letter could be delayed or returned, potentially causing you to miss important cancellation deadlines. Therefore, take extra care to ensure the address is legible and accurate. Including the company's full registered name (JANEPLAN LIMITED) helps ensure your letter reaches the correct recipient, even in a building that might house multiple businesses.

Timeline and what to expect

After posting your cancellation letter, you should receive confirmation within 7 to 10 working days. Jane Plan should acknowledge your cancellation request and confirm that no further deliveries will be dispatched and no further payments will be taken. If you don't receive confirmation within this timeframe, follow up with another letter referencing your original cancellation and including a copy of your Recorded Delivery receipt.

Remember to account for the notice period specified in your terms and conditions when calculating your final delivery date. For example, if Jane Plan requires 14 days' notice and you post your letter on Monday, they might receive it on Wednesday, meaning your cancellation becomes effective 14 days from Wednesday. In practice, this means you might receive one more delivery after cancelling, depending on where you are in your delivery cycle.

Monitor your bank account or credit card statements to ensure no further payments are taken after your cancellation should have taken effect. If you notice any unauthorized charges, contact your bank immediately to dispute them, providing your cancellation letter and Recorded Delivery proof as evidence. This documentation demonstrates that you fulfilled your cancellation obligations, strengthening your position if you need to request a refund.

Customer reviews and tips

Learning from other customers' experiences can help you navigate the cancellation process more effectively and avoid common pitfalls. Many Jane Plan users have shared their insights about both the service itself and the cancellation experience, providing valuable guidance for those looking to end their subscription.

Common reasons for cancelling

Customers cancel Jane Plan for numerous reasons, and understanding these can help you feel confident in your decision. Many users report achieving their initial weight loss goals and wanting to transition to maintaining their weight independently. This is actually a positive outcome, as it means the service fulfilled its purpose and you're ready to move forward with the healthy habits you've developed.

Cost is another frequently cited reason for cancellation. Whilst many customers appreciate the convenience during their subscription period, the ongoing expense can become challenging to maintain long-term, particularly for families or those on tighter budgets. As a result, customers often cancel once they feel confident in their ability to plan and prepare their own calorie-controlled meals more economically.

Some users find that the meal variety doesn't suit their personal tastes or dietary requirements over an extended period. Whilst Jane Plan offers various options, eating pre-packaged meals for weeks or months may not appeal to everyone. This is perfectly reasonable, and recognizing that a service isn't the right long-term fit for you demonstrates good self-awareness about your needs and preferences.

Tips from experienced customers

Former Jane Plan subscribers consistently recommend cancelling well in advance of when you actually want to stop receiving deliveries. Given the notice periods involved and potential processing times, giving yourself extra buffer time helps ensure you don't receive unwanted deliveries or charges. In practice, if you think you want to cancel in three weeks, initiate the process now rather than waiting until the last minute.

Keep meticulous records of all cancellation-related correspondence and proof of postage. Create a dedicated folder, either physical or digital, containing copies of your cancellation letter, your Recorded Delivery receipt, tracking information, and any confirmation you receive from Jane Plan. This organized approach means you'll have everything you need if any issues arise, and it takes only a few minutes to set up.

Several customers recommend taking screenshots of your account status before and after cancelling, particularly showing your subscription details and payment schedule. These screenshots provide additional evidence of your account status at specific points in time. Therefore, if disputes arise about what plan you had or when you cancelled, you have comprehensive documentation to support your position.

What to do if problems arise

If Jane Plan doesn't acknowledge your cancellation or continues to charge you after your cancellation should have taken effect, take immediate action. First, send a follow-up letter by Recorded Delivery, referencing your original cancellation and stating that you require immediate confirmation and cessation of all deliveries and charges. Include copies of your previous correspondence and proof of delivery.

Contact your bank or credit card provider to dispute any unauthorized charges taken after your cancellation date. Provide them with your cancellation documentation as evidence. UK banks are generally supportive of customers in these situations, particularly when you can demonstrate that you followed proper cancellation procedures. This means your Recorded Delivery proof becomes invaluable in securing refunds for any charges taken after you cancelled.

If these steps don't resolve the issue, you can escalate your complaint to the Citizens Advice consumer service, which provides free guidance on consumer rights issues. For more serious disputes, you might consider the Alternative Dispute Resolution (ADR) scheme or, as a last resort, the small claims court. However, most issues are resolved well before reaching these stages when you have proper documentation of your cancellation.

Moving forward after cancellation

Successfully cancelling your Jane Plan subscription opens the door to new approaches to weight management and healthy eating. Many former subscribers find that the structure and portion control they learned during their time with the service helps them make better food choices independently. This means your investment in Jane Plan, even if you've now cancelled, may have provided valuable education about nutrition and portion sizes.

Consider gradually transitioning away from the service if possible, perhaps by cancelling but continuing to apply the calorie-counting and portion-control principles you've learned. This approach helps prevent the common pitfall of returning to old eating habits immediately after ending a structured diet programme. Therefore, view your cancellation not as an ending but as a progression to a new phase of managing your health independently.

Remember that cancelling a service that's no longer meeting your needs is a responsible consumer decision, not a failure. Your circumstances, preferences, and goals evolve, and services that worked well initially may no longer be appropriate. By understanding your cancellation rights and following proper procedures, you're exercising your consumer rights whilst protecting yourself from unnecessary charges. This empowered approach to managing subscriptions serves you well not just with Jane Plan but with any service you use throughout your life.