Cancellation service n°1 in United Kingdom
Tracked Letter
Ending your MyProtein membership made easy
About MyProtein
MyProtein stands as one of the UK's leading sports nutrition brands, operating as part of The Hut Group since its establishment in 2004. The company has built a substantial reputation for delivering protein supplements, vitamins, and sports nutrition products directly to consumers across the United Kingdom and internationally. With millions of customers relying on their extensive product range, MyProtein has become a household name among fitness enthusiasts, athletes, and health-conscious individuals seeking affordable nutrition solutions.
The brand operates primarily through its online platform, offering everything from whey protein powders and amino acids to healthy snacks and workout clothing. MyProtein's business model focuses on cutting out middlemen to provide competitive pricing, which has contributed significantly to their market dominance. Their subscription service allows customers to receive regular deliveries of their favourite products, often at discounted rates compared to one-off purchases.
Understanding your rights as a MyProtein customer is essential, particularly when circumstances change and you need to cancel a subscription or return products. As a consumer in the UK, you benefit from robust legal protections under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These laws ensure you can make informed decisions about your purchases and subscriptions without being locked into arrangements that no longer serve your needs.
Many customers find themselves needing to cancel MyProtein subscriptions for various legitimate reasons. Financial circumstances change, dietary requirements evolve, fitness goals shift, or perhaps the products simply haven't delivered the expected results. Some customers discover they're accumulating unused stock because deliveries arrive too frequently. Others experience allergic reactions or side effects that make continuing with the products inadvisable. Whatever your reason, you have the right to cancel, and understanding the proper procedure protects your interests.
Subscription plans and pricing
MyProtein offers several subscription options designed to provide convenience and cost savings for regular customers. The company's subscription model allows you to set up recurring orders for your preferred products, with deliveries scheduled at intervals that suit your consumption patterns. This approach typically offers discounts ranging from 5% to 15% compared to standard retail prices, making it financially attractive for committed users.
Standard subscription options
The subscription service operates on a flexible basis where customers can choose delivery frequencies. Most subscriptions allow you to select intervals of 2, 4, 6, 8, or 12 weeks between deliveries. This flexibility aims to accommodate different usage rates and ensure you receive products before running out. The pricing structure varies depending on the specific products included in your subscription, with popular items like Impact Whey Protein typically forming the core of most subscription packages.
| Delivery Frequency | Typical Discount | Flexibility |
|---|---|---|
| Every 2 weeks | 5-10% | Pause or skip available |
| Every 4 weeks | 10-15% | Pause or skip available |
| Every 8 weeks | 10-15% | Pause or skip available |
| Every 12 weeks | 10-15% | Pause or skip available |
Payment arrangements
MyProtein processes subscription payments automatically using the card details you provide during setup. Charges occur shortly before each scheduled dispatch, giving the company time to prepare and send your order. This automated system means you need to actively manage your subscription to prevent unwanted charges and deliveries. Therefore, understanding the cancellation process becomes crucial if you decide the subscription no longer meets your needs.
The company frequently runs promotional campaigns offering additional discounts, which can make subscriptions even more appealing initially. However, these promotional rates may apply only to the first order, with subsequent deliveries reverting to standard subscription pricing. This pricing structure sometimes catches customers by surprise, leading to cancellation requests when the true ongoing cost becomes apparent.
Cancellation terms and conditions
Your rights regarding MyProtein subscription cancellations are protected under UK consumer law, specifically the Consumer Contracts Regulations 2013. These regulations grant you a 14-day cooling-off period from the date you receive your first order, during which you can cancel without providing any reason. This protection applies regardless of what MyProtein's own terms and conditions state, as statutory rights always take precedence over company policies.
Legal requirements in the UK
Beyond the initial cooling-off period, your ability to cancel depends on MyProtein's specific subscription terms. As a consumer, you should never feel trapped in a subscription arrangement. The Consumer Rights Act 2015 requires that contract terms must be fair and transparent. Any terms that create significant imbalance between your rights and the company's rights may be considered unfair and therefore unenforceable.
In practice, this means MyProtein cannot impose unreasonable barriers to cancellation or charge excessive fees for ending your subscription. The company must provide clear information about how to cancel, and the process should be straightforward. If you encounter difficulties cancelling through standard channels, this represents a potential breach of your consumer rights, and you have grounds to escalate the matter.
Notice periods and timing
MyProtein typically requires advance notice before your next scheduled delivery to process cancellations effectively. The exact notice period varies, but customers generally report needing to cancel at least 2-3 days before the next dispatch date to prevent the order from being processed. This timing requirement exists because the company's automated systems begin preparing orders in advance of the scheduled delivery date.
| Action | Recommended Timing | Legal Protection |
|---|---|---|
| Cancel within cooling-off period | Within 14 days of receipt | Full refund rights |
| Cancel ongoing subscription | 3+ days before next delivery | No penalties allowed |
| Request refund for faulty goods | Within 30 days | Full refund or replacement |
Why postal cancellation provides superior protection
Sending your cancellation request by post using Recorded Delivery or another tracked service offers significant advantages over other methods. This approach creates an indisputable paper trail proving exactly when you submitted your cancellation request. As a result, you have concrete evidence if disputes arise about whether you cancelled in time or if the company claims never to have received your request.
Many customers report frustration with online cancellation systems that malfunction, fail to save changes, or provide unclear confirmation. Similarly, verbal cancellations made through customer service channels leave you vulnerable, as you have no proof the conversation occurred or what was agreed. Postal cancellation eliminates these risks by providing physical evidence that stands up in any dispute resolution process.
The legal principle of "proof of posting" offers additional protection when using Royal Mail services. If you send your cancellation by Recorded Delivery, you obtain a certificate of posting that serves as evidence of when you sent the letter. This documentation proves you acted within required timeframes, protecting you from claims that you missed deadlines or failed to provide proper notice.
How to cancel MyProtein by post
Cancelling your MyProtein subscription by post requires following a structured approach to ensure your request is processed correctly and you maintain proof of your actions. This method provides the most reliable way to protect your consumer rights and create an audit trail that prevents future billing disputes.
Preparing your cancellation letter
Your cancellation letter should include specific information that identifies your account and clearly states your intention to cancel. Include your full name exactly as it appears on your MyProtein account, your account email address, your customer reference number if available, and your delivery address. State clearly and unambiguously that you are cancelling your subscription with immediate effect and do not wish to receive any further deliveries or charges.
Specify the date you are writing the letter and request written confirmation of your cancellation. Ask MyProtein to confirm that no further payments will be taken from your account and that your subscription has been fully terminated. This request for confirmation creates an obligation for the company to respond and provides additional documentation for your records.
Keep your language professional and factual. You do not need to explain why you are cancelling, as this is your right as a consumer. However, if you are cancelling due to problems with products or service, briefly mentioning this creates a record that may support any refund requests or complaints you need to pursue.
Addressing your cancellation letter correctly
Sending your cancellation to the correct address is absolutely critical for ensuring MyProtein receives and processes your request. The company operates from The Hut Group's facilities in the United Kingdom. You must address your cancellation letter to:
- MyProtein
- Meridian House
- Gadbrook Park
- Rudheath
- Northwich
- Cheshire
- CW9 7RA
- United Kingdom
Ensure you write this address clearly and completely on your envelope. Missing elements or incorrect postcodes may result in delays or your letter being returned, which could cause you to miss cancellation deadlines and incur unwanted charges.
Sending your letter with proof
Always send your cancellation letter using Royal Mail Recorded Delivery or Special Delivery services. These tracked services cost a few pounds but provide invaluable protection. You receive a unique tracking number and certificate of posting that prove when you sent the letter. You can track the letter's progress online and receive confirmation when MyProtein signs for delivery.
This proof becomes essential if MyProtein claims they never received your cancellation or if charges continue after you've cancelled. The signed delivery receipt demonstrates conclusively that your letter reached the company, eliminating any dispute about whether you properly submitted your cancellation request. In practice, this evidence often resolves disputes immediately without requiring further action.
Using services like Postclic for convenience
Services such as Postclic offer a modern alternative to handling postal cancellations yourself. These platforms allow you to submit your cancellation details online, and they handle the printing, enveloping, and posting of your letter using tracked delivery services. This approach saves you time while still providing the legal protections of postal cancellation.
Postclic maintains digital records of your cancellation request and provides tracking information, giving you comprehensive proof that your cancellation was sent and delivered. The service ensures your letter is professionally formatted and addressed correctly, eliminating common errors that can delay processing. For busy individuals or those unfamiliar with formal letter writing, this represents a practical solution that combines convenience with consumer protection.
Following up on your cancellation
After sending your cancellation letter, monitor your email for confirmation from MyProtein. The company should acknowledge your cancellation within a reasonable timeframe, typically 5-10 working days. If you do not receive confirmation within two weeks, send a follow-up letter referencing your original cancellation and including copies of your proof of posting.
Check your bank statements carefully to ensure no further payments are taken after your cancellation date. If MyProtein processes a payment after receiving your cancellation, you have the right to request an immediate refund. Contact your bank to dispute the transaction if the company refuses to refund money taken after you cancelled. Your proof of posting provides the evidence needed to support such disputes.
Protecting yourself from future charges
Consider informing your bank or card provider about your cancellation as an additional precaution. While this does not replace proper cancellation with MyProtein, it creates a secondary layer of protection. Some banks allow you to block specific merchants from taking future payments, though this should be a last resort if normal cancellation procedures fail.
Keep all documentation related to your subscription and cancellation for at least six months. This includes your original subscription confirmation, any correspondence with MyProtein, your cancellation letter copy, proof of posting, and delivery confirmation. These documents form your evidence base if disputes arise or if you need to escalate matters to consumer protection organisations.
Customer reviews and tips
Understanding other customers' experiences with cancelling MyProtein subscriptions provides valuable insights into what you might encounter and how to navigate potential challenges. Customer feedback reveals common patterns and issues that can help you prepare effectively for your own cancellation process.
Common cancellation experiences
Many MyProtein customers report generally positive experiences with cancellation when following proper procedures. Those who send clear cancellation requests with adequate notice typically see their subscriptions ended without significant problems. However, some customers describe difficulties with online cancellation systems that appear to process requests but fail to actually terminate subscriptions, resulting in unexpected charges and deliveries.
This inconsistency in online cancellation reliability explains why postal cancellation offers superior protection. Customers who used postal methods consistently report having proof that resolved any disputes quickly. Therefore, despite the apparent convenience of online cancellation, the postal route provides greater certainty and peace of mind.
Timing considerations from customer feedback
Customer experiences emphasise the importance of cancelling well in advance of your next scheduled delivery. Several customers report that cancellations submitted close to dispatch dates were not processed in time, resulting in one final unwanted delivery. To avoid this situation, aim to send your cancellation letter at least one week before your next scheduled delivery date. This buffer period accounts for postal delivery times and processing delays.
Some customers recommend cancelling immediately after receiving a delivery if you know you want to end your subscription. This approach maximises the time available for processing and minimises the risk of receiving additional unwanted deliveries. In practice, this strategy proves particularly effective for subscriptions with shorter delivery intervals.
Refund experiences and expectations
Customers seeking refunds within the 14-day cooling-off period generally report success, though the process requires persistence in some cases. MyProtein typically processes refunds to the original payment method within 14 days of receiving returned products. However, some customers describe delays or difficulties getting the company to acknowledge refund requests, highlighting the importance of maintaining comprehensive documentation.
For refunds outside the cooling-off period, success depends on the specific circumstances. Customers who received faulty or misdescribed products generally obtained refunds or replacements when they provided evidence of the problem. Those seeking refunds simply because they changed their mind about products they'd used had less success, which aligns with standard consumer law principles.
Tips for successful refund claims
Photograph products before returning them to document their condition. Keep all packaging materials, as MyProtein may require products to be returned in original packaging for refund eligibility. Send returns using tracked postal services and retain proof of posting. These precautions protect your interests if disputes arise about whether you returned products or their condition upon return.
Dealing with customer service challenges
Some customers report frustration with response times when contacting MyProtein customer service. During busy periods or promotional events, response times can extend to several days or even weeks. This delay creates problems if you need urgent cancellation or have time-sensitive concerns about upcoming charges. Postal cancellation bypasses these customer service bottlenecks by creating a formal record independent of response times.
Customers who escalated unresolved issues to consumer protection organisations like Citizens Advice or Trading Standards often achieved better outcomes. These organisations can intervene on your behalf if a company fails to respect your consumer rights. Your postal cancellation documentation provides the evidence these organisations need to support your case effectively.
Preventative measures and best practices
Experienced customers recommend maintaining a dedicated email folder or physical file for all MyProtein correspondence from the moment you subscribe. This organisational approach ensures you can quickly access relevant information if cancellation becomes necessary. Record your subscription details, including delivery frequency, products included, and pricing, so you have complete information when preparing your cancellation letter.
Set calendar reminders for upcoming delivery dates so you remain aware of when charges will occur. This awareness gives you time to cancel with adequate notice if your circumstances change. Some customers suggest photographing or screenshotting your subscription settings periodically to document what you agreed to, which can prove valuable if disputes arise about subscription terms or pricing.
Learning from others' mistakes
Common mistakes include assuming that pausing a subscription is equivalent to cancelling it. Paused subscriptions typically resume automatically after a set period, leading to unexpected charges. If you want to permanently end your subscription rather than temporarily pause it, ensure your cancellation letter explicitly states this intention. Similarly, some customers mistakenly believe that deleting their account automatically cancels subscriptions, which is not always the case. Always send a specific cancellation request for each subscription you wish to terminate.
Your rights as a UK consumer provide strong protections when dealing with subscription services like MyProtein. By understanding these rights, following proper cancellation procedures, and maintaining thorough documentation, you can confidently manage your subscriptions and cancel when necessary without fear of being trapped or treated unfairly. The postal cancellation method, particularly when using tracked delivery services, offers the most reliable way to exercise these rights and protect your interests throughout the cancellation process.