Ending your Clarify ADHD membership made easy

About Clarify ADHD

Clarify ADHD is a private healthcare service operating in the United Kingdom that specialises in attention deficit hyperactivity disorder assessment and treatment. The service provides comprehensive ADHD evaluations for adults and children through qualified healthcare professionals, offering an alternative to lengthy NHS waiting times which can extend beyond two years in many areas.

The company operates primarily through online consultations, making ADHD assessments more accessible to individuals across the UK who struggle with traditional in-person appointments. Clarify ADHD connects patients with psychiatrists and specialist clinicians who can diagnose ADHD and prescribe appropriate medication where clinically indicated. This means that individuals concerned about ADHD symptoms can access professional evaluation without the extensive delays often experienced through NHS pathways.

As a private medical service, Clarify ADHD charges fees for its assessments and ongoing treatment support. The service has gained attention as part of the growing private ADHD assessment market in the UK, which has expanded significantly in recent years due to increased awareness of ADHD in adults and children, combined with limited NHS capacity. Therefore, understanding your rights when engaging with such services is essential for protecting your interests as a consumer.

The service typically involves an initial assessment appointment, followed by potential ongoing medication management and follow-up consultations. As a result, many customers enter into subscription arrangements or payment plans that may require careful consideration before cancellation. In practice, this creates a contractual relationship that is governed by both the company's terms and conditions and UK consumer protection legislation.

Subscription plans and pricing

Clarify ADHD operates with a tiered pricing structure that reflects the different stages of ADHD assessment and treatment. Understanding these costs is crucial before committing to the service, as it affects your financial obligations and cancellation considerations.

Initial assessment costs

The primary service offered by Clarify ADHD is the comprehensive ADHD assessment, which typically costs between £500 and £800 depending on the complexity of the evaluation required. This initial assessment includes a detailed consultation with a qualified psychiatrist or specialist clinician who will review your medical history, current symptoms, and any supporting evidence such as school reports or previous medical documentation.

For children and young people, the assessment process may involve additional consultations with parents or guardians, which can affect the overall cost. Therefore, it is important to clarify the exact price at the point of booking to avoid unexpected charges. The initial assessment fee is generally paid upfront and is typically non-refundable once the appointment has been scheduled, though this depends on the specific terms agreed at booking.

Ongoing treatment and medication management

Following a positive ADHD diagnosis, many patients require ongoing medication management and periodic reviews. Clarify ADHD offers subscription-based services for continued care, which can include monthly or quarterly review appointments with prescribing clinicians. These subscription plans typically range from £50 to £150 per month, depending on the frequency of consultations and level of support required.

These ongoing costs can accumulate significantly over time, which is why many customers eventually seek to cancel their arrangements, particularly if they have transitioned to NHS care or found their medication regime stabilised. This means that understanding your cancellation rights from the outset is essential for financial planning.

Additional fees and charges

Beyond the core assessment and treatment services, there may be additional charges for services such as detailed medical reports for employers or educational institutions, prescription processing fees, or administrative costs for transferring care to another provider. As a result, your total expenditure with Clarify ADHD may exceed the basic service costs, making it even more important to understand how to properly cancel any ongoing arrangements when you no longer require the service.

Cancellation terms and conditions

Understanding the cancellation terms and conditions of Clarify ADHD is fundamental to protecting your consumer rights. As with any healthcare service provider, the company operates under specific contractual terms that govern how and when you can terminate your arrangement with them.

Notice periods and requirements

Most subscription-based services with Clarify ADHD require advance notice of cancellation, typically ranging from 14 to 30 days depending on the specific service agreement you have entered. This means you cannot simply stop payment and consider the service cancelled. In practice, you must formally notify the company of your intention to cancel according to their specified procedures.

Under UK consumer protection law, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have certain statutory rights when cancelling services. For services booked online or over the phone, you typically have a 14-day cooling-off period from the date you entered into the contract, during which you can cancel without penalty. Therefore, if you have recently signed up for Clarify ADHD services, you may be entitled to cancel within this period and potentially receive a refund, though this may not apply if you have already received the service.

Refund policies

Refund entitlements with Clarify ADHD depend significantly on the timing of your cancellation and which services you have already received. Initial assessment fees are generally non-refundable once the appointment has taken place, as you have received the professional service for which you paid. However, if you cancel before your scheduled appointment within the cooling-off period, you may be entitled to a full or partial refund.

For subscription services, you are typically entitled to cancel future payments, but payments already taken for services rendered are usually non-refundable. This means that if you pay monthly for medication reviews, cancelling in January would stop February's payment but would not refund January's fee if you received that month's service. As a result, timing your cancellation appropriately can help minimise any financial loss.

Common reasons for cancellation

Understanding why people cancel Clarify ADHD services can help you recognise whether cancellation is the right choice for you. Many customers cancel because they have successfully transitioned their care to the NHS after the initial private diagnosis, which is often a planned outcome. Others cancel because they have found their medication regime stable and no longer require frequent specialist reviews, or they may have found alternative private providers offering better value.

Some customers cancel due to financial constraints, as the ongoing costs of private ADHD care can be substantial. Therefore, if you are struggling with the costs, it is worth exploring whether you can reduce the frequency of appointments rather than cancelling entirely, though this should not prevent you from exercising your right to cancel if that is your preferred option.

Your legal rights as a consumer

As a UK consumer, you are protected by robust consumer protection legislation that gives you specific rights when dealing with service providers like Clarify ADHD. The Consumer Rights Act 2015 requires that services be performed with reasonable care and skill, and that any information provided about the service is not misleading. This means that if Clarify ADHD has misrepresented their services or failed to deliver what was promised, you may have grounds for complaint and potentially cancellation with a refund.

Additionally, the Consumer Contracts Regulations 2013 provide specific protections for contracts made at a distance, including online bookings. These regulations require companies to provide clear information about the service, the price, and your cancellation rights before you commit to the contract. In practice, this means Clarify ADHD must have made their terms and conditions clearly available to you, and if they failed to do so, your cancellation rights may be enhanced.

How to cancel Clarify ADHD by post

Cancelling your Clarify ADHD services by post is the most reliable and legally robust method available to you. Whilst many companies encourage online or telephone cancellations for their convenience, postal cancellation creates an indisputable paper trail that protects your consumer rights.

Why postal cancellation is recommended

Sending your cancellation by post, particularly via Royal Mail Recorded Delivery or Special Delivery, provides you with proof of posting and delivery that cannot be disputed. This means that if Clarify ADHD later claims they never received your cancellation notice, you have documentary evidence that it was sent and received. In practice, this protection is invaluable if any dispute arises about when you cancelled or whether you provided adequate notice.

Telephone cancellations can be problematic because conversations may not be properly recorded, details can be miscommunicated, and you have no independent proof that the cancellation was processed. Similarly, email cancellations can be overlooked, filtered to spam folders, or claimed to have never been received. Therefore, postal cancellation via tracked mail remains the gold standard for consumer protection.

Using Royal Mail Recorded Delivery costs approximately £3.35 and provides proof of delivery, which creates a legally admissible record of your cancellation. As a result, this small investment can save you considerable stress and potential financial loss if any problems arise with your cancellation.

What to include in your cancellation letter

Your cancellation letter should be clear, concise, and include all necessary information to identify your account and process your request. You should include your full name as it appears on your account, your date of birth, any account or patient reference number provided by Clarify ADHD, and your contact details including address and telephone number.

State clearly and unambiguously that you are cancelling your services with Clarify ADHD, and specify which services you are cancelling if you have multiple arrangements with them. Include the date from which you wish the cancellation to take effect, bearing in mind any notice period specified in your terms and conditions. Therefore, if you are required to give 30 days' notice, make sure your effective cancellation date is at least 30 days from when they will receive your letter.

Request written confirmation of your cancellation and confirmation that no further payments will be taken from your account. If you pay by direct debit or continuous payment authority, state that you are also instructing your bank to cancel these payments, though you should do this separately with your bank as well. This means you have double protection against unauthorised charges.

Keep a copy of your letter for your records, along with your proof of postage receipt. In practice, these documents form your evidence trail if you need to pursue a complaint or dispute with the company or escalate matters to your bank or the relevant ombudsman.

Where to send your cancellation letter

Ensuring your cancellation letter reaches the correct address is crucial for it to be processed. You must send your cancellation to Clarify ADHD's registered business address. Based on available company information, you should send your cancellation letter to:

• Clarify ADHD
• 71-75 Shelton Street
• Covent Garden
• London
• WC2H 9JQ
• United Kingdom

Always verify this address is current before sending your letter, as companies occasionally relocate their registered offices. You can check the most up-to-date registered address through Companies House if Clarify ADHD is a registered company, which provides free access to company registration details.

Using Postclic for your cancellation

If you want to simplify the postal cancellation process whilst maintaining all the legal protections of recorded delivery, services like Postclic can help. Postclic allows you to send tracked letters digitally, which means you can create and send your cancellation letter from your computer or smartphone without visiting a post office.

The service handles the printing, enveloping, and posting of your letter via Royal Mail Tracked 24 or Tracked 48, providing you with digital proof of posting and delivery. This means you save time whilst still obtaining the crucial evidence trail that protects your consumer rights. Therefore, Postclic offers a convenient middle ground between traditional posting and less secure electronic methods.

Using such a service can be particularly helpful if you have mobility issues, live far from a post office, or simply want the convenience of handling your cancellation digitally whilst maintaining postal security. The cost is comparable to posting the letter yourself with recorded delivery, but you avoid the need to print, envelope, and physically post the letter.

Following up on your cancellation

After sending your cancellation letter, you should receive confirmation from Clarify ADHD within a reasonable timeframe, typically 5-10 working days. If you do not receive confirmation within two weeks, you should follow up with another letter or consider escalating the matter. This means keeping track of when you sent your original cancellation and monitoring for a response.

Check your bank statements carefully after the cancellation date to ensure no further payments have been taken. If Clarify ADHD continues to charge you after your cancellation should have taken effect, contact your bank immediately to dispute the charges and request a chargeback. As a result of consumer protection regulations, your bank should assist you in recovering unauthorised payments if you can demonstrate you properly cancelled the service.

Customer reviews and tips

Learning from other customers' experiences with Clarify ADHD can help you navigate the cancellation process more effectively and avoid common pitfalls. Whilst individual experiences vary, certain patterns emerge that can inform your approach to cancelling your service.

Common customer experiences

Many customers report positive experiences with the initial ADHD assessment service provided by Clarify ADHD, appreciating the reduced waiting times compared to NHS services. However, some customers have expressed concerns about the ongoing costs of treatment and medication management, which can become financially burdensome over time. Therefore, the decision to cancel often relates to cost considerations rather than dissatisfaction with clinical care.

Some customers have reported difficulties when attempting to cancel their services, particularly when trying to do so by telephone or email. These experiences underscore why postal cancellation with proof of delivery is so important. In practice, having indisputable evidence that you sent a cancellation notice protects you from disputes about whether your cancellation was properly communicated.

Tips for smooth cancellation

To ensure your cancellation proceeds smoothly, start the process well in advance of when you want the service to end. This means accounting for any required notice period plus additional time for postal delivery and processing. If your terms and conditions specify 30 days' notice, send your letter at least 35-40 days before you want to stop being charged.

Always use tracked postal services such as Royal Mail Recorded Delivery or Special Delivery, never standard post. The small additional cost provides invaluable protection and peace of mind. Keep all documentation related to your cancellation, including copies of letters sent, proof of postage receipts, and any responses received from Clarify ADHD.

Cancel any direct debit or continuous payment authority with your bank separately from notifying Clarify ADHD. This provides double protection against continued charges. However, only cancel the payment method after you have sent your cancellation letter and the notice period has elapsed, as cancelling payments before properly cancelling the service could put you in breach of contract.

What to do if problems arise

If Clarify ADHD fails to process your cancellation properly or continues charging you after the cancellation date, you have several avenues for recourse. First, send a formal complaint letter to the company, again by recorded delivery, setting out the problem and requesting resolution within a specific timeframe, typically 14 days.

If the company does not resolve the issue satisfactorily, you can escalate your complaint to relevant regulatory or oversight bodies. For healthcare services, you may contact the Care Quality Commission if the service is registered with them. For payment disputes, contact your bank to request a chargeback for any unauthorised transactions taken after your cancellation should have taken effect.

As a result of strong UK consumer protection laws, you have significant rights when dealing with service providers. The key is documenting everything carefully and following proper procedures, which is why postal cancellation with proof of delivery is so valuable.

Alternatives to full cancellation

Before cancelling completely, consider whether reducing the frequency of your appointments might better meet your needs. Many customers find that once their medication is stabilised, they can reduce from monthly to quarterly reviews, significantly reducing costs whilst maintaining professional oversight. Therefore, discuss this option with your clinician before cancelling entirely.

Some customers successfully transition to shared care arrangements where their NHS GP takes over routine prescribing whilst Clarify ADHD provides only occasional specialist reviews. This hybrid approach can offer better value whilst maintaining access to specialist expertise when needed. In practice, this requires cooperation between your private provider and NHS GP, which is not always possible but is worth exploring.

Understanding your options helps you make an informed decision about whether full cancellation is necessary or whether an adjusted arrangement might better serve your needs and budget. Whichever path you choose, ensure you protect your rights by following proper cancellation procedures and maintaining clear documentation of all communications with the service provider.