How to end your Glovo Prime subscription in the UK

About Glovo Prime

Glovo Prime is a premium subscription service offered by Glovo, the on-demand delivery platform that operates across the United Kingdom. This membership programme provides customers with unlimited free delivery on orders that meet minimum basket requirements, alongside exclusive discounts and priority customer support. As a consumer rights specialist, I've seen many customers sign up for such services during promotional periods, only to find themselves needing to cancel when their circumstances change or when they discover the service doesn't align with their usage patterns.

The service connects users with local restaurants, supermarkets, pharmacies, and shops through a mobile application. Glovo Prime members benefit from waived delivery fees, which can represent significant savings for frequent users. However, understanding your rights and the proper cancellation procedures is essential before committing to any subscription service. This means knowing exactly how to terminate your membership if it no longer serves your needs.

In practice, many delivery subscription services have made online cancellation processes deliberately complex, with multiple confirmation screens and retention offers that can confuse consumers. Therefore, understanding your right to cancel by post becomes particularly important. Postal cancellation provides a paper trail and legal proof of your cancellation request, which protects you under UK consumer protection legislation.

As a result of the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have specific protections when entering into subscription agreements. These regulations ensure that companies must honour properly submitted cancellation requests and cannot continue charging you after you've exercised your right to terminate the service. This legal framework empowers you to take control of your subscriptions without facing unreasonable barriers.

Subscription plans and pricing

Glovo Prime operates on a straightforward subscription model designed to appeal to regular users of the delivery platform. Understanding the pricing structure helps you make informed decisions about whether maintaining your subscription represents good value, or whether cancellation makes more financial sense for your situation.

Current membership options

Glovo Prime typically offers monthly subscription plans that provide unlimited free delivery on eligible orders. The pricing structure has been designed to compete with similar services like Deliveroo Plus and Uber One. As with many subscription services, promotional rates are often available for new customers, which can create confusion when the standard rate applies after the introductory period ends.

This means you need to calculate whether your monthly delivery fee savings exceed the subscription cost. In practice, if you're ordering fewer than three times per month, the subscription may not provide value for money. Therefore, regularly reviewing your usage patterns helps you determine when cancellation becomes the financially sensible option.

What's included in your membership

Glovo Prime membership includes several benefits beyond free delivery. Members typically receive exclusive discounts from partner restaurants and retailers, priority customer service access, and occasionally special promotional offers. However, these benefits come with conditions that you should understand fully.

The free delivery benefit applies only to orders that meet minimum basket values, which vary depending on the restaurant or shop you're ordering from. As a result, you might still pay delivery fees on smaller orders, which can create frustration and prompt cancellation decisions. This represents a common complaint I've encountered from consumers who felt the service didn't deliver the value they expected.

Why customers choose to cancel

Throughout my years advising consumers, I've identified several recurring reasons why people decide to cancel their Glovo Prime subscriptions. Understanding these reasons helps validate your own decision to cancel and confirms you're exercising your consumer rights appropriately.

Many customers cancel because their ordering frequency has decreased, making the monthly fee uneconomical. Life circumstances change - perhaps you've moved to an area with fewer Glovo partners, started cooking more at home, or found alternative delivery services that better suit your needs. These are all perfectly valid reasons to terminate your subscription.

Others cancel due to service quality concerns, including late deliveries, incorrect orders, or poor customer service experiences. As a consumer, you have every right to discontinue a service that fails to meet reasonable expectations. Additionally, some customers discover unexpected charges or find the minimum order requirements too restrictive for their typical usage patterns.

Financial reassessment represents another common cancellation trigger. When reviewing monthly expenses, subscription services often come under scrutiny, and cancelling memberships that don't provide clear value becomes a sensible budgeting decision. This demonstrates responsible financial management rather than any failure on your part as a consumer.

Cancellation terms and conditions

Understanding the legal framework surrounding your Glovo Prime cancellation is crucial for protecting your consumer rights. The terms and conditions governing your subscription are legally binding, but they must also comply with UK consumer protection legislation, which provides you with important safeguards.

Your legal rights under UK law

The Consumer Contracts Regulations 2013 grant you specific rights when dealing with subscription services. These regulations ensure that companies cannot trap you in ongoing subscriptions through unfair terms or by making cancellation unreasonably difficult. This means you have a legal right to cancel your subscription, and Glovo must honour that request within the timeframes specified by law.

Under these regulations, you're entitled to clear information about cancellation procedures before you sign up. If this information wasn't provided clearly, you may have additional grounds for complaint. Therefore, keeping records of all communications with the company strengthens your position should any disputes arise about your cancellation.

The Consumer Rights Act 2015 further protects you by requiring that services must be provided with reasonable care and skill. If service quality has fallen short of reasonable expectations, this strengthens your position when cancelling and potentially requesting refunds for unused subscription periods.

Notice periods and billing cycles

Glovo Prime subscriptions typically operate on monthly billing cycles, with payments processed automatically on the same date each month. Understanding these cycles is essential for timing your cancellation effectively and avoiding unwanted charges.

In practice, most subscription services require notice before your next billing date to prevent automatic renewal. This means timing your cancellation request carefully ensures you're not charged for an additional month. Therefore, I always advise clients to cancel well in advance of their renewal date, allowing time for postal delivery and processing.

Refund policies and final charges

Understanding Glovo's refund policy helps set realistic expectations about any money you might recover. Generally, subscription services do not offer pro-rata refunds for unused portions of monthly memberships. This means if you cancel midway through your billing cycle, you typically won't receive a refund for the remaining days.

However, if you've been charged after submitting a valid cancellation request, you have strong grounds to dispute that charge. As a result, maintaining proof of your cancellation becomes critically important. This is where postal cancellation with tracking provides significant advantages over online methods that may not generate confirmable evidence.

If you've experienced unauthorised charges or billing errors, the Consumer Rights Act protects you. You can dispute these charges with your bank or card provider, particularly if you have documented proof of your cancellation request. This empowers you to take action against unfair billing practices.

How to cancel Glovo Prime by post

Cancelling your Glovo Prime subscription by post represents the most reliable and legally robust method available to UK consumers. Throughout my career advising customers on contract cancellations, I've consistently recommended postal cancellation because it creates an indisputable paper trail that protects your rights and provides proof of your cancellation request.

Why postal cancellation is most reliable

Online cancellation processes can be problematic for several reasons. Companies sometimes claim they never received your cancellation request, or technical issues might prevent your submission from being processed correctly. Additionally, online systems may require you to navigate through multiple retention screens designed to discourage cancellation, which can feel manipulative and frustrating.

Postal cancellation eliminates these concerns entirely. When you send a cancellation letter by Recorded Delivery, you receive tracking information and proof of delivery. This means the company cannot legitimately claim they never received your request. In practice, this evidence becomes invaluable if disputes arise about whether you cancelled properly or on time.

Furthermore, postal cancellation aligns with traditional consumer protection principles established in UK law. Courts and regulatory bodies recognise written correspondence as the gold standard for contractual communications. Therefore, a properly posted cancellation letter carries significant legal weight should you need to escalate any disputes.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and include all necessary information to identify your account and confirm your cancellation intent. While I won't provide a template, understanding what information to include ensures your letter is effective and legally sound.

Include your full name exactly as it appears on your Glovo account, your registered email address, and any account number or customer reference number you can find in your account settings or previous correspondence. This information helps Glovo identify your account quickly and process your cancellation without delays.

State clearly and unambiguously that you wish to cancel your Glovo Prime subscription. Specify the date from which you want the cancellation to take effect, ideally before your next billing date. Request written confirmation of your cancellation and the final date your subscription will remain active. This creates clear expectations and provides a basis for follow-up if confirmation isn't received.

Keep your letter professional and factual. You don't need to provide detailed reasons for cancelling, though you may choose to mention service issues if relevant. The key is making your intention to cancel absolutely clear, leaving no room for misinterpretation.

Sending your letter via Recorded Delivery

Royal Mail Recorded Delivery service provides tracking and proof of delivery, which is essential for protecting your consumer rights. This service costs a few pounds but represents excellent value for the peace of mind and legal protection it provides. In practice, this small investment can save you from paying for months of unwanted subscription charges.

Visit your local Post Office and request Recorded Delivery service for your cancellation letter. You'll receive a reference number that allows you to track your letter's progress online through the Royal Mail website. Keep this reference number safe alongside a copy of your cancellation letter, as these documents constitute your proof of cancellation.

The tracking system shows when your letter was delivered and who signed for it. This information becomes crucial if Glovo claims they never received your cancellation. As a result, you have concrete evidence that your letter reached their registered address on a specific date, which protects you from unfair billing practices.

Where to send your cancellation letter

Sending your cancellation letter to the correct address is absolutely critical. You must use Glovo's official registered business address for legal correspondence. Based on current company registration information, send your cancellation letter to:

• Glovoapp UK Limited
• 6th Floor
• 1 Alie Street
• London
• E1 8DE
• United Kingdom

This address represents Glovo's official UK registered office where legal correspondence must be accepted. Sending your cancellation to this address ensures it reaches the appropriate department and cannot be dismissed as misdirected. Therefore, double-check you've written this address correctly on your envelope before posting.

Using services like Postclic for convenience

While you can certainly handle postal cancellation yourself, services like Postclic offer a convenient alternative that saves time while maintaining the reliability of postal cancellation. Postclic allows you to send tracked letters digitally, which can be particularly helpful if you're busy or find visiting the Post Office inconvenient.

The service works by accepting your letter content digitally, professionally formatting it, printing it, and sending it via tracked postal service on your behalf. This means you get all the benefits of Recorded Delivery without needing to visit the Post Office yourself. You receive digital proof of sending and delivery, which you can easily save and access if needed later.

For consumers managing multiple subscriptions or those who value their time highly, Postclic represents a practical solution. The service handles the administrative burden while ensuring your cancellation is processed correctly with full tracking. This can be especially valuable if you're dealing with multiple contract cancellations simultaneously or have mobility issues that make Post Office visits challenging.

Following up on your cancellation

After sending your cancellation letter, monitor for confirmation from Glovo. You should receive written acknowledgment of your cancellation within five to seven working days of delivery. If you don't receive confirmation within this timeframe, follow up promptly to ensure your cancellation has been processed correctly.

Check your email inbox and spam folder for confirmation messages. If no confirmation arrives, you can reference your Recorded Delivery tracking information to confirm the letter was delivered, then contact Glovo to request confirmation. Your tracking proof demonstrates you've fulfilled your obligation to notify them of cancellation.

Monitor your bank statements carefully after your expected final billing date. If you're charged after your cancellation should have taken effect, contact your bank immediately to dispute the charge. Provide your Recorded Delivery proof and copy of your cancellation letter as evidence. UK banks take unauthorised subscription charges seriously and will typically reverse charges when you provide clear evidence of cancellation.

Customer reviews and tips

Learning from other consumers' experiences helps you navigate the cancellation process more effectively and avoid common pitfalls. Throughout my career, I've gathered insights from hundreds of customers who've cancelled subscription services, and their experiences provide valuable guidance for protecting your rights.

Common challenges and how to overcome them

Many customers report difficulty finding clear cancellation information on Glovo's website or app. This represents a common tactic used by subscription services to reduce cancellation rates, though it doesn't remove your legal right to cancel. Therefore, don't let unclear information deter you from exercising your consumer rights through postal cancellation.

Some customers have experienced continued charges after attempting online cancellation, which highlights why postal cancellation with tracking provides superior protection. When you have Recorded Delivery proof, you're in a much stronger position to dispute unauthorised charges and demonstrate you fulfilled your cancellation obligations properly.

Retention offers represent another common challenge. When attempting to cancel, you might receive offers for discounted subscription rates or free trial extensions. While these offers can be tempting, consider carefully whether they address the underlying reasons you decided to cancel. In practice, retention offers often simply delay the inevitable cancellation while generating additional revenue for the company.

Tips for successful cancellation

Timing your cancellation strategically maximises your subscription value while ensuring you're not charged for unwanted renewal periods. Cancel at least seven to ten days before your next billing date to allow for postal delivery and processing time. This buffer protects you from automatic renewal charges while giving you time to follow up if necessary.

Keep comprehensive records of all cancellation-related documents and communications. This includes your cancellation letter copy, Recorded Delivery receipt and tracking information, any confirmation emails, and notes from any follow-up communications. These records become invaluable if disputes arise about your cancellation.

Screenshot your account status before and after cancellation. These images provide additional evidence of your subscription status and can support your case if billing disputes occur. In practice, visual evidence complements your postal cancellation proof and strengthens your position significantly.

What to do if problems arise

If Glovo continues charging you after your cancellation should have taken effect, take immediate action. Contact your bank to dispute the charge, providing your Recorded Delivery proof and cancellation letter copy. UK banks must investigate disputed transactions and typically side with consumers when clear evidence of cancellation exists.

Consider reporting persistent billing issues to the Financial Ombudsman Service if your bank cannot resolve the matter. The Ombudsman provides free, independent dispute resolution for consumers and has significant authority to order refunds and compensation when companies breach consumer protection regulations.

For broader service complaints or if you believe Glovo has violated consumer protection laws, contact Citizens Advice or your local Trading Standards office. These organisations can investigate unfair commercial practices and take enforcement action against companies that consistently breach consumer rights. This empowers you to contribute to broader consumer protection while resolving your individual situation.

Protecting yourself from future subscription issues

Learning from your Glovo Prime experience helps you make better decisions about future subscriptions. Before signing up for any subscription service, carefully review the cancellation terms and ensure you understand exactly how to terminate the service if needed. This proactive approach prevents frustration and protects your financial interests.

Set calendar reminders for subscription renewal dates so you can review whether you're still getting value from the service. This regular review process helps you avoid paying for subscriptions you no longer use or need. In practice, many consumers continue paying for forgotten subscriptions simply because they don't actively monitor their recurring charges.

Consider using a dedicated email address for subscription services. This makes it easier to track subscription-related communications and ensures important cancellation confirmations don't get lost among other emails. Additionally, some consumers use virtual card numbers for subscriptions, which can be cancelled independently if billing disputes become problematic.

Your rights don't end with cancellation

Remember that cancelling your subscription doesn't forfeit your rights regarding service issues that occurred while you were a member. If you experienced problems with orders, delivery quality, or customer service during your subscription period, you may still have grounds for complaints or compensation claims even after cancellation.

The Consumer Rights Act protects you for a reasonable period after service provision ends. This means if you discover problems with past orders or identify billing errors after cancellation, you can still pursue resolution. Therefore, keep records of your Glovo transactions for at least six months after cancellation to protect your ability to raise historical issues if necessary.

As a consumer rights specialist, I encourage you to view subscription cancellation not as an admission of failure, but as an exercise of your legitimate consumer rights. Services should earn your continued custom through quality and value, not through making cancellation difficult. By cancelling properly through postal methods with tracking, you protect yourself legally while sending a clear message about your expectations as a consumer.

Your decision to cancel Glovo Prime represents responsible financial management and consumer empowerment. By following the guidance in this article, you're ensuring your cancellation is processed correctly while maintaining comprehensive proof of your actions. This approach protects you from unfair charges and demonstrates the importance of understanding and exercising your consumer rights in all commercial relationships.