Ending your Neotaste membership made easy

About Neotaste

Neotaste is a UK-based subscription box service that delivers curated selections of premium snacks and treats directly to your door. The company specialises in sourcing unique, high-quality food products from around the world, offering subscribers the opportunity to discover new flavours and brands they might not find in their local supermarkets. Each monthly box contains a carefully selected range of sweet and savoury items, from artisan crisps and gourmet chocolates to international delicacies and healthy snack alternatives.

The service operates on a recurring subscription model, where members receive their boxes at regular intervals. Neotaste positions itself in the premium segment of the subscription box market, focusing on quality over quantity. The company has built its reputation on introducing British consumers to innovative snack brands and products that represent current food trends, including vegan options, organic selections, and globally-inspired flavours.

Most importantly, Neotaste requires subscribers to commit to specific terms and conditions when signing up. Understanding these terms becomes crucial when you decide to cancel, as the company operates under UK consumer law but also has its own policies regarding notice periods and cancellation procedures. Keep in mind that like many subscription services, Neotaste processes cancellations through specific channels, and knowing the most reliable method can save you considerable hassle down the line.

Plans, features and pricing

Neotaste offers several subscription tiers designed to accommodate different preferences and budgets. The pricing structure reflects the premium positioning of the service, with costs varying based on commitment length and box size. Understanding these plans is essential before cancelling, as your specific subscription type may affect your cancellation timeline and any potential refunds.

Current subscription options

The service typically provides both monthly rolling subscriptions and longer-term commitments. Monthly subscriptions offer maximum flexibility but come at a higher per-box price point. Additionally, Neotaste often runs promotional offers for new subscribers, which may include discounted first boxes or reduced rates for committing to three, six, or twelve-month plans upfront.

What you receive in each box

Each Neotaste box contains approximately 8-12 snack items, depending on the current curation. The selection changes monthly, with the company sourcing products based on seasonal availability, emerging food trends, and subscriber feedback. Boxes typically include a mix of sweet and savoury items, though the exact composition varies.

First, the company includes product information cards that detail the origins and ingredients of each item. Next, subscribers can expect a range of portion sizes, from single-serve packets to larger sharing bags. Most importantly, Neotaste attempts to cater to dietary requirements when specified during sign-up, though this isn't guaranteed for every box.

Common reasons people cancel

After processing thousands of cancellations, I've noticed consistent patterns in why Neotaste subscribers decide to terminate their memberships. Understanding these reasons helps contextualise the cancellation process and ensures you're making an informed decision.

The most frequent reason is cost accumulation. At £15-20 monthly, the subscription represents a discretionary expense that many households reassess during budget reviews. Additionally, subscribers often find they're not consuming the snacks quickly enough, leading to cupboard overflow and a sense of waste. Keep in mind that what seems exciting for the first few months can become routine, with the novelty factor diminishing over time.

Another common factor is dietary changes. Subscribers who adopt new eating plans, whether for health reasons or lifestyle choices, may find the box contents no longer align with their needs. Furthermore, some members report receiving duplicate products or items they've previously indicated they dislike, leading to frustration with the curation process.

Terms of service and cancellation policy

Before initiating your cancellation, you must understand Neotaste's specific terms and how they interact with UK consumer protection laws. This knowledge prevents common mistakes and ensures your cancellation is processed correctly without unexpected charges.

Legal requirements in the UK

Under the Consumer Contracts Regulations 2013, UK consumers have specific rights when dealing with subscription services. Most importantly, you have a 14-day cooling-off period from when you first subscribe, during which you can cancel for any reason and receive a full refund for any payments made, minus the value of any boxes already received.

Additionally, UK law requires companies to provide clear information about cancellation procedures. However, the law doesn't prevent companies from requiring specific notice periods for cancellations that occur after the initial cooling-off period. Keep in mind that while consumer law protects you from unfair terms, you're still bound by reasonable contractual obligations you agreed to when subscribing.

Neotaste's specific cancellation terms

Neotaste typically requires notice before your next billing date to prevent another box being dispatched and charged. The exact notice period should be stated in your terms and conditions, but standard practice in the industry is 5-7 days before the next box dispatch date. This is where many subscribers encounter problems—they assume cancelling on the day before their renewal will stop the charge, but the company has usually already prepared and committed to shipping the next box.

First, check your account dashboard or welcome email for your specific renewal date. Next, calculate backwards from that date to determine your cancellation deadline. Most importantly, always build in extra time when cancelling by post, as you need to account for postal delivery time to ensure your cancellation letter reaches the company before the deadline.

Prepaid subscriptions and refunds

If you've paid upfront for a multi-month subscription, your cancellation options are more restricted. Neotaste's terms typically state that prepaid subscriptions must run their full course, with no refunds available for unused months. However, there are exceptions under UK consumer law if the service isn't being provided as described or if there's been a material breach of contract.

Additionally, if you're cancelling due to service failures—such as consistently late deliveries, damaged products, or failure to honour dietary requirements you specified—you may have grounds for a partial refund. Document all issues thoroughly before requesting a refund, as you'll need evidence to support your claim.

Cancelling by post - the complete guide

After handling thousands of subscription cancellations, I can tell you that postal cancellation is the most reliable method for terminating your Neotaste membership. Whilst it might seem old-fashioned in our digital age, sending a physical letter creates an undeniable paper trail that protects your consumer rights and provides concrete evidence should any disputes arise.

Why postal cancellation is most reliable

First, let me explain why I always recommend the postal route. Online cancellation portals can malfunction, log you out at crucial moments, or claim your cancellation wasn't received due to technical errors. Phone cancellations leave you vulnerable to retention tactics and provide no proof unless you record the call. Most importantly, a posted letter sent via Recorded Delivery gives you legal proof of posting and delivery, which is invaluable if the company later claims they never received your cancellation.

Additionally, UK consumer law recognises written correspondence as the gold standard for contractual matters. If you ever need to escalate a dispute to your bank for a chargeback or to a consumer ombudsman, having postal proof strengthens your case immeasurably. Keep in mind that companies are legally required to action properly posted cancellation requests, regardless of whether they also offer online methods.

What to include in your cancellation letter

Your cancellation letter needs specific information to be processed efficiently. First, include your full name exactly as it appears on your Neotaste account. Next, provide your complete account email address and any customer reference number from your subscription confirmations. Additionally, state your full delivery address to help the company locate your account in their system.

Most importantly, be crystal clear about your intention. Use direct language such as \