Cancellation service n°1 in United Kingdom
<bold>Tracked</bold> Letter
Ending your Faceit membership made easy
About Faceit
Faceit is a leading competitive gaming platform that connects players from around the world for organised esports tournaments and matches. Founded in 2012, the service has grown to become one of the most popular platforms for competitive gaming, particularly for titles such as Counter-Strike 2, League of Legends, Dota 2, and Rainbow Six Siege. The platform operates in the UK and serves millions of players globally, offering both free and premium subscription tiers.
The service provides players with anti-cheat protection, skill-based matchmaking, and the opportunity to compete in organised leagues and tournaments with prize pools. Faceit's infrastructure includes proprietary anti-cheat technology and a comprehensive ranking system that aims to create fair and competitive matches. This means players can enjoy a more structured gaming experience compared to standard matchmaking systems built into games themselves.
For UK consumers, Faceit operates as a subscription-based service with various membership levels. The platform processes payments through standard payment methods including credit cards, debit cards, and PayPal. As a result, UK consumer protection laws apply to all transactions and subscriptions, giving you specific rights when it comes to cancelling your membership or seeking refunds under certain circumstances.
Understanding your rights as a UK consumer is essential when dealing with any subscription service. The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 provide you with protections, including the right to cancel within a cooling-off period and the right to clear information about contract terms. Therefore, knowing how these regulations apply to your Faceit subscription empowers you to make informed decisions about your membership.
Subscription plans and pricing
Available membership tiers
Faceit offers several subscription tiers designed to cater to different levels of competitive gaming engagement. The free tier provides basic access to the platform, allowing players to participate in matches and tournaments without any financial commitment. However, premium subscriptions unlock additional features that enhance the competitive gaming experience significantly.
The premium membership options include various benefits such as priority matchmaking, enhanced anti-cheat protection, access to exclusive tournaments, and detailed performance statistics. These features are designed to appeal to serious competitive gamers who want to improve their skills and compete at higher levels. In practice, the subscription model allows casual players to test the platform before committing to a paid membership.
| Membership Tier | Monthly Price | Annual Price | Key Features |
|---|---|---|---|
| Free | £0 | £0 | Basic matchmaking, standard tournaments |
| Premium | £4.99 | £49.99 | Priority queue, enhanced stats, premium tournaments |
| Premium Plus | £8.99 | £89.99 | All Premium features plus exclusive content and rewards |
Payment cycles and billing practices
Faceit processes subscription payments on a recurring basis, depending on whether you selected a monthly or annual billing cycle. Monthly subscriptions renew automatically on the same date each month, whilst annual subscriptions renew twelve months after the initial purchase date. This automatic renewal system is standard practice for subscription services, but it requires consumers to be vigilant about cancellation deadlines.
The platform typically charges your payment method one to two days before the renewal date. As a result, you must ensure your cancellation is processed well in advance of this date to avoid being charged for another billing cycle. UK consumer law requires companies to provide clear information about when and how payments will be taken, and Faceit includes this information in their terms of service.
It is worth noting that annual subscriptions generally offer better value per month compared to monthly plans. However, this longer commitment also means you need to be more certain about your continued use of the service. Therefore, many consumers prefer starting with a monthly subscription to evaluate whether the premium features justify the ongoing cost before committing to an annual plan.
Common reasons people cancel their subscriptions
Understanding why other consumers cancel their Faceit subscriptions can help you evaluate your own membership. Many users find that their gaming habits change over time, with reduced time available for competitive gaming making the subscription less worthwhile. This is particularly common during busy work periods, academic terms, or when personal circumstances change.
Financial considerations represent another significant factor in cancellation decisions. Whilst individual gaming subscriptions may seem modest, the cumulative cost of multiple gaming services, streaming platforms, and other digital subscriptions can become substantial. As a result, many consumers periodically review their subscriptions and cancel those they use infrequently or no longer find essential.
Technical issues or dissatisfaction with matchmaking quality also prompt cancellations. Some players report frustration with perceived imbalances in skill-based matching or concerns about the effectiveness of anti-cheat measures. In practice, these concerns vary significantly between different games and regions, but they represent legitimate reasons for reconsidering a subscription.
Changes in the gaming landscape itself influence subscription decisions. When new games launch or existing games receive major updates, player populations shift between platforms. Therefore, some Faceit users cancel their subscriptions when their preferred games lose popularity on the platform or when they transition to different competitive gaming environments.
Cancellation terms and conditions
Your rights under UK consumer law
As a UK consumer, you benefit from robust legal protections when purchasing digital services like Faceit subscriptions. The Consumer Contracts Regulations 2013 grant you a 14-day cooling-off period for online purchases, during which you can cancel for any reason and receive a full refund. This means that if you subscribe to Faceit and change your mind within 14 days, you have an automatic right to cancel.
However, there is an important caveat regarding digital content and services. If you begin using the service during the cooling-off period, you may waive your right to a full refund. In practice, this means that once you actively use Faceit's premium features, the company may argue that you have received the service you paid for. Therefore, it is essential to make your cancellation decision quickly if you are within this initial 14-day window.
Beyond the cooling-off period, your cancellation rights depend on the terms and conditions you agreed to when subscribing. UK law requires these terms to be fair and transparent, and any clauses that significantly disadvantage consumers may be unenforceable under the Consumer Rights Act 2015. This legal framework protects you from unreasonable contract terms and ensures companies cannot make cancellation unreasonably difficult.
Notice periods and refund policies
Faceit's cancellation policy requires you to cancel your subscription before the next billing date to avoid charges for the following period. This is standard practice for subscription services, but it places responsibility on you to track your renewal dates and submit cancellation requests with sufficient time for processing. In practice, allowing at least five to seven working days before your renewal date provides a safety margin for postal cancellations.
The company's refund policy generally does not provide refunds for partial billing periods once you have used the service. This means that if you cancel halfway through a monthly subscription, you typically will not receive a refund for the unused portion of that month. However, your access to premium features usually continues until the end of the billing period you have already paid for.
Annual subscriptions present particular considerations regarding refunds. Whilst these offer better value, cancelling partway through an annual term typically does not result in a pro-rata refund for unused months. Therefore, consumers who choose annual billing should be confident in their commitment to using the service for the full twelve-month period.
Important deadlines to remember
| Timeframe | Action Required | Consumer Right |
|---|---|---|
| Within 14 days of purchase | Submit cancellation request | Cooling-off period - potential full refund |
| 5-7 working days before renewal | Send cancellation letter by Recorded Delivery | Avoid charges for next billing cycle |
| Before billing date | Ensure cancellation is processed | Stop automatic renewal |
Why postal cancellation protects your interests
Sending your cancellation request by post, specifically using Royal Mail Recorded Delivery, provides you with the strongest evidence that you have fulfilled your contractual obligation to notify the company. This method creates an official record of when your cancellation was sent and when it was delivered, which proves invaluable if any dispute arises about whether you cancelled in time.
Online cancellation methods, whilst convenient, sometimes present challenges. Technical issues, unclear confirmation messages, or disputes about whether a cancellation was properly submitted can leave you vulnerable to unwanted charges. In contrast, a posted letter with proof of delivery eliminates ambiguity about whether your cancellation request was received.
UK consumer law recognises written correspondence as a formal method of exercising your contractual rights. Companies must acknowledge and process cancellation requests sent by post, and your proof of posting serves as legal evidence in any dispute. Therefore, postal cancellation represents the most secure method for protecting your consumer rights, particularly when dealing with subscription services where timing is critical.
How to cancel Faceit by post
Preparing your cancellation letter
Your cancellation letter should be clear, concise, and include all necessary information to identify your account and process your request. Begin by stating your full name as it appears on your Faceit account, along with your account username or email address associated with the subscription. This information ensures the company can quickly locate your account in their system.
Clearly state your intention to cancel your Faceit subscription, specifying which membership tier you are cancelling if you hold multiple subscriptions. Include your account details and the date you are writing the letter. In practice, being explicit about your cancellation request prevents any misunderstanding about the purpose of your correspondence.
Request written confirmation of your cancellation and specify that you do not wish to receive any further charges. Ask the company to confirm the date your cancellation will take effect and whether you will retain access to premium features until the end of your current billing period. This creates a clear record of your expectations and the company's obligations.
Keep your letter professional and factual. You do not need to provide detailed reasons for cancelling, although you may choose to offer brief feedback if you wish. The key is to make your cancellation request unambiguous and to document all relevant account information that will facilitate processing.
Sending your letter with proof of delivery
Royal Mail Recorded Delivery is the recommended postal service for sending your cancellation letter. This service provides tracking and requires a signature upon delivery, creating indisputable evidence that your letter reached the company. The relatively modest cost of Recorded Delivery is worthwhile insurance against potential disputes about whether your cancellation was received.
When posting your letter, retain the proof of posting receipt provided by Royal Mail. This receipt includes a tracking number that allows you to monitor your letter's progress and confirm delivery. In practice, you can check the delivery status online through the Royal Mail website, which provides timestamped confirmation when the letter is signed for.
Photograph or scan your cancellation letter before posting it. This creates a record of exactly what you sent, which can be useful if questions arise about the content of your cancellation request. Combined with your proof of posting, this documentation provides comprehensive evidence of your cancellation effort.
Send your letter well in advance of your next billing date. Allowing at least seven working days accounts for postal delivery times and gives the company reasonable time to process your request. This buffer period protects you from situations where postal delays might otherwise result in your cancellation missing the deadline.
The postal address for cancellations
When sending your cancellation letter to Faceit, you must use the correct postal address to ensure your correspondence reaches the appropriate department. The registered office address for Faceit in the UK is:
- Faceit Ltd
- 86-90 Paul Street
- London
- EC2A 4NE
- United Kingdom
Ensure you write this address clearly and completely on your envelope. Double-check the postcode, as incorrect postcodes can cause delivery delays. Address your letter to the "Customer Service Department" or "Subscriptions Department" to help ensure it reaches the team responsible for processing cancellations.
What happens after posting your letter
Once your cancellation letter is delivered, Faceit should process your request according to their stated terms and conditions. The company may send confirmation via email to the address associated with your account. Therefore, monitor your email inbox, including spam folders, for any correspondence from Faceit following your cancellation.
Your access to premium features typically continues until the end of your current billing period. This means that even though you have cancelled, you can continue using the service you have already paid for. As a result, you lose nothing by cancelling early in a billing cycle, provided you submit your cancellation before the next renewal date.
If you do not receive confirmation within ten working days of your letter being delivered, you should follow up with the company. Your proof of delivery serves as evidence that you fulfilled your obligation to notify them, which protects your position if they claim not to have received your cancellation.
How Postclic simplifies the cancellation process
Whilst sending a cancellation letter by post is the most secure method, the process involves several steps that can be time-consuming. Postclic offers a service that streamlines postal cancellations by handling the physical letter-sending process on your behalf. This means you can initiate your cancellation digitally whilst still benefiting from the security and legal protections of postal correspondence.
The service formats your cancellation letter professionally and sends it via tracked delivery, providing you with digital proof of posting and delivery. In practice, this combines the convenience of online cancellation with the evidential strength of postal communication. You receive confirmation when your letter is sent and when it is delivered, giving you peace of mind that your cancellation is being processed.
For consumers who work full-time or lack easy access to post offices, Postclic eliminates the practical barriers to sending cancellation letters. The service saves time by removing the need to visit a post office during working hours, whilst ensuring your cancellation request has the same legal standing as a letter you posted yourself. This represents a practical solution for busy consumers who want to protect their rights efficiently.
Customer reviews and tips
Common experiences with Faceit cancellations
Customer experiences with cancelling Faceit subscriptions vary, with many users reporting straightforward cancellations when they follow the correct procedures. Those who cancel with sufficient notice before their billing date typically avoid unwanted charges and receive confirmation of their cancellation without complications. This demonstrates the importance of understanding and adhering to the company's cancellation requirements.
Some consumers report challenges when attempting to cancel close to renewal dates, particularly when relying on online methods. Technical issues with website functionality or unclear cancellation pathways have occasionally resulted in users being charged for additional billing cycles. Therefore, using postal cancellation with proof of delivery eliminates these technological vulnerabilities and provides clear evidence of timely cancellation.
Users who document their cancellation requests thoroughly report greater success in resolving any disputes that arise. Keeping records of all correspondence, including copies of letters and proof of delivery, enables consumers to demonstrate they fulfilled their contractual obligations. In practice, this documentation proves essential if you need to challenge unexpected charges or request refunds.
Tips for a smooth cancellation experience
Start the cancellation process as soon as you decide to end your subscription. Procrastination increases the risk of missing important deadlines and being charged for additional billing periods. By acting promptly, you give yourself maximum flexibility to handle any unexpected complications that might arise during the cancellation process.
Verify your next billing date before sending your cancellation letter. This information should be available in your account settings or on previous billing statements. Knowing exactly when your subscription will renew allows you to calculate how much advance notice you need to provide, ensuring your cancellation is processed in time.
Keep comprehensive records of your cancellation efforts. This includes copies of your cancellation letter, proof of posting receipts, delivery confirmation, and any email correspondence with the company. Store these documents in a safe place where you can easily access them if needed. As a result, you will be well-prepared to address any disputes about your cancellation.
Check your bank or credit card statements after your expected cancellation date to confirm that no further charges appear. If you notice any unexpected charges, contact your payment provider immediately to dispute them, providing your cancellation documentation as evidence. UK payment providers have procedures for handling disputed transactions, and your proof of cancellation strengthens your position significantly.
Understanding your ongoing rights
Even after cancelling your subscription, you retain certain consumer rights under UK law. If Faceit continues to charge you despite your properly submitted cancellation, you have the right to dispute these charges and request refunds. The Consumer Rights Act 2015 protects you from unauthorised payments, and your cancellation documentation provides the evidence needed to support your claim.
If you encounter difficulties resolving a cancellation dispute directly with Faceit, you can escalate the matter through established consumer protection channels. The UK Alternative Dispute Resolution (ADR) scheme provides mediation services for consumer disputes, and as a last resort, you can pursue claims through the small claims court. In practice, most disputes are resolved before reaching this stage, particularly when you have clear documentation of your cancellation.
Your payment provider offers additional protection through chargeback procedures. If a company continues charging you after you have cancelled, you can request your bank or credit card company to reverse the charges. Providing your proof of cancellation and delivery significantly strengthens your chargeback claim and increases the likelihood of a successful outcome.
Final advice for protecting your consumer rights
Taking control of your subscriptions requires vigilance and organisation. Maintain a record of all your active subscriptions, including renewal dates and cancellation procedures. This proactive approach prevents unwanted charges and ensures you only pay for services you actively use and value. In practice, many consumers find that regular subscription audits help them identify and cancel services they no longer need.
Never assume that cancellation processes will work smoothly without verification. Always obtain and retain proof of your cancellation efforts, particularly when dealing with subscription services where automatic renewals can result in unexpected charges. This cautious approach protects your financial interests and gives you recourse if problems arise.
Remember that using postal cancellation with Recorded Delivery represents your strongest protection as a consumer. Whilst online methods may seem more convenient, the evidential value of a posted letter with proof of delivery cannot be overstated. This method eliminates ambiguity and provides you with legally recognised documentation of your cancellation request.
Your rights as a UK consumer are substantial, and companies must respect these rights when you exercise them properly. By understanding cancellation procedures, acting promptly, and maintaining thorough documentation, you ensure that your decision to cancel a subscription is honoured without unnecessary complications or charges. This empowers you to make confident decisions about your digital subscriptions and to take action when services no longer meet your needs.