Ending your Rainbow Six Siege membership made easy

About Rainbow Six Siege

Rainbow Six Siege stands as one of the most popular tactical first-person shooter games developed and published by Ubisoft. Since its launch in December 2015, this competitive multiplayer game has attracted millions of players worldwide, including a substantial UK player base. The game focuses on close-quarters combat scenarios where teams of attackers face off against defenders in various objective-based game modes.

What sets Rainbow Six Siege apart from other shooters is its emphasis on strategic planning, environmental destruction, and team coordination. Players choose from dozens of unique operators, each with specialized abilities and gadgets that contribute to team tactics. The game operates on a live-service model, meaning Ubisoft continuously releases new content, seasonal updates, and operators throughout the year.

For UK players, Rainbow Six Siege offers several ways to engage with the content. You can play the base game with limited access to operators, or you can purchase various editions and season passes that unlock additional content. The game also features a Battle Pass system that refreshes each season, offering cosmetic rewards and exclusive items. This means that whilst the initial game purchase grants you access to play, many players find themselves subscribing to additional services or making recurring purchases to access the full range of content.

As a result, some UK consumers may find themselves wanting to cancel subscriptions, request refunds, or formally end their relationship with certain Rainbow Six Siege services. Understanding your rights as a consumer in the UK is essential when navigating these situations, particularly when dealing with an international company like Ubisoft.

Subscription plans and pricing

Rainbow Six Siege operates on multiple pricing tiers and subscription models that UK consumers should understand before making cancellation decisions. The game itself can be purchased outright, but Ubisoft offers various premium services that involve ongoing payments or subscriptions.

Standard game editions

The base game is typically available for purchase at around £15-£25, depending on sales and promotions. However, Ubisoft offers several editions with different content levels. The Deluxe Edition usually costs approximately £30-£35 and includes additional operators. Premium editions can reach £80 or more, bundling multiple year passes and exclusive content.

Year passes and battle passes

Year Passes represent one of the primary recurring purchases for Rainbow Six Siege players. These typically cost between £25-£30 annually and provide early access to new operators, exclusive cosmetics, and other benefits. Battle Passes operate on a seasonal basis, with each season lasting approximately three months. These usually cost around £8-£10 per season.

Ubisoft+ subscription service

Ubisoft also offers Ubisoft+, a subscription service that provides access to Rainbow Six Siege along with other Ubisoft titles. This service costs approximately £14.99 per month in the UK. This means you gain access to premium editions of games and additional content as long as your subscription remains active. Therefore, if you decide to cancel Ubisoft+, you may lose access to Rainbow Six Siege content that was included in your subscription.

Understanding which service you're actually subscribed to is crucial when planning your cancellation. In practice, many UK consumers purchase the base game but then subscribe to seasonal content without fully realizing they've entered into a recurring payment arrangement.

Cancellation terms and conditions

As a UK consumer, you have specific rights when it comes to cancelling subscriptions and services, including those provided by Ubisoft for Rainbow Six Siege. Understanding these rights empowers you to take appropriate action when you wish to end your subscription or request a refund.

UK consumer rights and digital content

Under the Consumer Rights Act 2015, UK consumers have a 14-day cooling-off period for digital content purchases. This means you can cancel certain purchases within 14 days of buying them. However, this right is waived once you begin downloading or using the digital content, which typically happens immediately with games like Rainbow Six Siege. As a result, refunds for the base game purchase become more complicated after you've started playing.

For subscription services like Ubisoft+ or recurring Battle Pass purchases, different rules apply. You have the right to cancel a subscription at any time, though you may be required to provide notice. The key question becomes whether you're entitled to a refund for unused portions of your subscription period.

Ubisoft's official cancellation policy

Ubisoft's terms of service specify that subscription services can be cancelled at any time, but cancellations typically take effect at the end of the current billing period. This means if you cancel your Ubisoft+ subscription on the 10th of the month but your billing date is the 1st, you'll continue to have access until the end of that billing cycle, and you won't receive a partial refund for the unused days.

For Year Passes and Battle Passes, Ubisoft's policy is generally more restrictive. These are often treated as one-time purchases rather than subscriptions, which means refunds are only available in exceptional circumstances or within very short timeframes after purchase. Therefore, documenting your reasons for cancellation becomes especially important if you believe you have grounds for a refund beyond Ubisoft's standard policy.

Notice periods and refund timelines

When cancelling any Rainbow Six Siege subscription service, you should be aware of the following typical timelines:

Why UK consumers choose postal cancellation

Whilst Ubisoft provides online account management tools, many UK consumers prefer to cancel subscriptions by post for several compelling reasons. Postal cancellation creates an official paper trail with proof of delivery, which becomes invaluable if disputes arise later. This documented evidence shows exactly when you submitted your cancellation request, protecting you if the company claims they never received your instruction.

In practice, online cancellation systems can be confusing, with multiple steps designed to retain customers. Some consumers report difficulty finding the cancellation option or encountering technical errors. As a result, sending a formal letter via Recorded Delivery ensures your cancellation request cannot be ignored or lost in automated systems.

Furthermore, postal cancellation allows you to clearly state your reasons, reference specific consumer rights legislation, and request confirmation of your cancellation in writing. This formal approach is particularly valuable when dealing with international companies where UK consumer protection laws must be explicitly invoked.

How to cancel Rainbow Six Siege by post

Cancelling your Rainbow Six Siege subscription or related services by post provides you with the most reliable and legally sound method of ending your contract. This section explains exactly how to execute a postal cancellation that protects your consumer rights.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and include all necessary information to identify your account and subscription. You must include your full name as it appears on your Ubisoft account, your Ubisoft account username or email address, and your account reference number if available. Additionally, specify which service you're cancelling, whether that's Ubisoft+, a Year Pass, or another subscription.

State clearly that you are cancelling your subscription and the date from which you want the cancellation to take effect. Reference your rights under UK consumer protection legislation, particularly the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Request written confirmation of your cancellation and specify whether you're requesting a refund and on what grounds.

Include your contact details for correspondence, including your postal address and email address. Sign and date the letter. Keep a copy of everything you send for your records.

Essential information to include

Beyond the basic cancellation request, your letter should contain specific details that strengthen your position. If you're requesting a refund, explain why you believe you're entitled to one under UK law. For example, if you purchased a Year Pass but discovered the content was misrepresented, or if you've been charged incorrectly, these are valid grounds to cite.

Reference any previous communication with Ubisoft about issues you've experienced. If technical problems prevented you from using the service, or if you attempted to cancel online but encountered difficulties, document these attempts. This demonstrates that you've acted reasonably and in good faith.

Sending your letter with proof

The method you use to send your cancellation letter is just as important as the content. You must use Royal Mail Recorded Delivery or another tracked postal service that provides proof of delivery. This creates legal evidence that Ubisoft received your cancellation request on a specific date.

Standard first-class post is insufficient because you cannot prove delivery occurred. Recorded Delivery costs approximately £3-£4 and provides a tracking number that you can use to confirm when your letter arrived. Keep your proof of postage certificate and the tracking number in a safe place.

The correct postal address

You must send your cancellation letter to Ubisoft's registered business address. Sending correspondence to the correct address is crucial for ensuring your cancellation is legally valid and processed by the appropriate department. The address you need is:

• Ubisoft Entertainment SA, 28 rue Armand Carrel, 93100 Montreuil, France

Ensure you write this address clearly on your envelope. As this is a French address, allow additional time for international delivery, typically 3-5 working days from the UK. Therefore, if you need to cancel by a specific date, send your letter well in advance to account for international postal times.

Using professional services like Postclic

For UK consumers who want to ensure their cancellation is handled professionally, services like Postclic offer a convenient solution. Postclic specializes in sending formal letters via tracked delivery, taking care of the entire process digitally. You simply provide your cancellation details online, and Postclic prints, formats, and sends your letter via tracked post, providing you with digital proof of delivery.

This approach saves you time visiting the post office and ensures your letter is professionally formatted and sent to the correct address. As a result, you have peace of mind knowing your cancellation has been properly documented and delivered. The service maintains digital records of your correspondence, which can be invaluable if you need to prove you cancelled on a specific date.

Following up on your cancellation

After sending your cancellation letter, monitor your tracking information to confirm delivery. Once delivered, Ubisoft should acknowledge your cancellation within a reasonable timeframe, typically 7-14 days. If you don't receive confirmation within two weeks of delivery, you should follow up with another letter referencing your original cancellation request and the delivery date.

Check your bank statements to ensure no further payments are taken after your cancellation date. If Ubisoft continues to charge you after receiving your cancellation letter, you have grounds to dispute these charges with your bank and potentially make a complaint to consumer protection authorities.

Customer reviews and tips

Understanding the experiences of other UK consumers who have cancelled Rainbow Six Siege subscriptions or services helps you navigate the process more effectively. This section shares common experiences and practical advice based on real customer feedback.

Common reasons UK players cancel

Many UK players decide to cancel their Rainbow Six Siege subscriptions for various legitimate reasons. The most frequently cited reason is the declining time available to play the game. As life circumstances change, the value proposition of paying for seasonal content or subscriptions diminishes when you're not actively playing.

Another common reason involves dissatisfaction with game updates or changes to gameplay mechanics. Rainbow Six Siege evolves constantly, and not all players appreciate every change Ubisoft implements. Some players feel that recent seasons have reduced the game's quality or shifted its focus away from what they enjoyed.

Financial considerations also drive many cancellations. The cumulative cost of Year Passes, Battle Passes, and cosmetic items can become substantial over time. UK consumers often reach a point where they reassess whether the ongoing expense justifies the entertainment value they receive.

Technical issues represent another significant cancellation driver. Server problems, matchmaking difficulties, or performance issues can make the game frustrating to play. When these problems persist despite complaints to Ubisoft, players understandably decide to cancel their subscriptions.

Tips from experienced UK consumers

Consumers who have successfully navigated the cancellation process offer valuable advice. First, act promptly once you've decided to cancel. Don't wait until just before your next billing date, as postal delivery times and processing delays could result in one more unwanted charge. Give yourself at least two weeks before your next payment is due.

Document everything meticulously. Take screenshots of your subscription details, billing history, and any correspondence with Ubisoft. If you've experienced technical problems or other issues, save evidence of these as well. This documentation strengthens your position if disputes arise.

Be specific and factual in your cancellation letter. Emotional language or aggressive tone won't help your case. Instead, clearly state the facts, reference your rights under UK law, and maintain a professional tone throughout. This approach is more likely to result in a positive outcome if you're seeking a refund or special consideration.

What to do if cancellation is refused

In some cases, Ubisoft may not immediately honour your cancellation request or may refuse a refund you believe you're entitled to. If this happens, you have several options available as a UK consumer. First, send a follow-up letter reiterating your cancellation and referencing your previous correspondence with the delivery date.

If Ubisoft continues to refuse your cancellation or refund request, you can escalate the matter to alternative dispute resolution. The UK has several consumer advocacy organizations that can assist you. Citizens Advice provides free guidance on consumer rights and can help you understand your options.

For payment disputes, contact your bank or credit card provider. Under the chargeback scheme, you may be able to recover payments if services were not provided as described or if you cancelled but were still charged. Your bank can investigate and potentially reverse the charges.

As a last resort, you can report Ubisoft to Trading Standards if you believe they've violated UK consumer protection laws. Whilst this won't directly resolve your individual case, it contributes to regulatory oversight of companies operating in the UK market.

Protecting yourself from future issues

Learning from the cancellation process helps you make better decisions about future gaming subscriptions. Before subscribing to any service, read the terms and conditions carefully, paying particular attention to cancellation policies and refund terms. Set reminders for subscription renewal dates so you can cancel before unwanted charges occur.

Consider whether you truly need a subscription or whether purchasing content individually would be more economical. For Rainbow Six Siege, you can play the base game and purchase only the operators or cosmetics you genuinely want, rather than committing to ongoing subscription payments.

Keep records of all gaming-related purchases and subscriptions in one place. This makes it easier to track what you're paying for and when subscriptions renew. Regular reviews of your gaming expenses help you identify subscriptions you no longer use or value.

Remember that as a UK consumer, you have strong legal protections. Companies operating in the UK market must respect your rights, including your right to cancel subscriptions and receive refunds in appropriate circumstances. Don't hesitate to assert these rights when necessary. By taking a methodical approach to cancellation, maintaining thorough documentation, and using reliable postal methods with proof of delivery, you protect your interests and ensure your cancellation is processed correctly.