Ending your Tebex membership made easy

What is Tebex and why subscribers choose to cancel

Tebex is a comprehensive monetisation platform designed specifically for gaming communities and server owners. Originally launched as Buycraft in 2011, the service rebranded to Tebex in 2018 and has since become one of the leading payment processing solutions for Minecraft servers, gaming communities, and content creators across various gaming platforms. The platform enables server administrators to sell virtual goods, subscriptions, and premium features directly to their player base whilst handling all the complex payment processing behind the scenes.

Based in London, Tebex processes millions of transactions annually for gaming communities worldwide. The service integrates seamlessly with popular gaming platforms including Minecraft, Rust, ARK: Survival Evolved, FiveM, Garry's Mod, and numerous others. What sets Tebex apart is its ability to automate the delivery of digital goods and premium features, meaning server owners don't need to manually process each purchase. When a player buys a rank upgrade or virtual item, Tebex automatically delivers it in-game through sophisticated API integrations.

The platform handles everything from payment processing through multiple methods including PayPal, Stripe, and various regional payment options, to tax compliance across different jurisdictions. For gaming communities generating revenue, this removes significant administrative burden and technical complexity. Tebex also provides detailed analytics, fraud protection, and customer dispute management, making it a comprehensive solution for gaming monetisation.

However, many subscribers eventually reach a point where cancellation makes sense. From my experience processing thousands of gaming service cancellations, I've seen several common reasons why Tebex users decide to terminate their subscriptions. Server closures represent the most frequent scenario—gaming communities naturally have lifecycles, and when a server shuts down or moves to a different game, the Tebex subscription becomes unnecessary. Additionally, some server owners find that their community never reaches the scale where monetisation makes financial sense, especially after factoring in Tebex's fees alongside hosting costs.

Another significant group comprises server administrators who migrate to alternative payment platforms offering different fee structures or features better suited to their specific needs. Some gaming communities also shift towards donation-based models rather than selling in-game advantages, particularly following changes in platform terms of service or community feedback. Financial pressures represent another reality—maintaining a gaming server involves multiple ongoing costs, and Tebex fees can add up, particularly for smaller communities with modest revenue.

Plans, features and pricing structure

Understanding Tebex's pricing model is essential before initiating cancellation, as different plan types may have varying notice requirements and refund policies. Tebex operates on a transaction-based fee structure rather than traditional fixed monthly subscriptions, though they do offer premium plans with additional features.

The free plan appeals to server owners just starting their monetisation journey or running smaller communities. Whilst there's no monthly charge, the 5% transaction fee means Tebex takes a larger cut of each sale. For a £10 purchase, you'd pay 50p to Tebex plus whatever your payment processor charges (typically 2.9% + 30p for PayPal). This can add up significantly for communities processing substantial transaction volumes.

Premium plans reduce the per-transaction fee to 3%, which becomes cost-effective once your monthly sales exceed approximately £300. These plans also include priority customer support, which can be invaluable when payment issues arise. The Premium Plus tier targets established gaming communities with significant revenue streams, offering the lowest transaction fees and white-label options for custom branding.

Beyond the base plans, Tebex charges payment processor fees that vary depending on your chosen payment method. PayPal typically costs 2.9% plus 30p per transaction in the UK, whilst Stripe has similar rates. Some regional payment methods may carry higher fees. Importantly, these payment processor fees apply regardless of your Tebex plan tier—they're separate charges that get deducted before funds reach your account.

Most importantly, keep in mind that even on the free plan, you're entering into a service agreement with Tebex. Whilst there's no monthly subscription to cancel, you'll need to properly terminate your account to ensure no future transactions are processed and to maintain clear records for tax purposes. Premium plan subscribers need to be particularly careful about cancellation timing to avoid being charged for another billing cycle.

Terms of service and cancellation policy requirements

Before initiating cancellation, you absolutely must understand Tebex's terms of service and your legal obligations under UK consumer law. This knowledge prevents common mistakes that can result in unexpected charges or complications during the cancellation process.

Tebex's terms of service establish that premium subscriptions operate on a recurring monthly basis unless cancelled. The critical detail here is that cancellations must be submitted before your next billing date to avoid charges for the following month. From processing numerous gaming service cancellations, I've seen countless users miss this window by just a day or two, resulting in an additional month's charge that proves difficult to recover.

Under UK law, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have certain protections when cancelling services. For distance contracts (those entered into online), you typically have a 14-day cooling-off period during which you can cancel for any reason and receive a full refund. However, this right doesn't extend beyond those initial 14 days for ongoing service contracts like Tebex premium plans.

The terms explicitly state that Tebex reserves the right to retain transaction data for accounting and legal compliance purposes even after account closure. This is standard practice and necessary for tax reporting under HMRC requirements. You should expect that whilst your active account will be closed, historical transaction records will be maintained in Tebex's systems.

Notice periods and timing considerations

Tebex requires reasonable notice for cancellation, though the specific timeframe isn't always clearly stated in their standard terms. Based on industry standards and UK consumer law principles, providing at least 30 days' notice represents best practice and ensures you're well within any contractual requirements. This notice period protects both parties—it gives Tebex time to process your request and ensures you're not caught in a situation where services terminate unexpectedly before you've migrated to alternative solutions.

For premium plan subscribers, timing your cancellation notice is crucial. If your billing date is the 15th of each month and you send cancellation notice on the 14th, you'll likely still be charged for the next cycle because Tebex's systems have already processed the upcoming payment. Send your notice at least 5-7 business days before your next billing date as an absolute minimum, though 30 days provides much safer margin.

Refund eligibility and expectations

Understanding refund policies prevents disappointment and helps you plan your cancellation timing strategically. Tebex generally does not offer refunds for partial months of premium subscriptions. If you cancel halfway through your billing cycle, you won't receive a pro-rated refund for the unused portion. Your access typically continues until the end of your paid period, but no refund is issued.

Transaction fees already processed are non-refundable under standard terms. If you've processed £10,000 in sales and paid £300 in Tebex fees, those fees won't be returned upon cancellation. This is standard across payment processing platforms and reflects the actual costs Tebex incurred in processing those transactions.

The 14-day cooling-off period mentioned earlier represents your only guaranteed refund window under UK law. If you're within 14 days of signing up for a premium plan and haven't extensively used the service, you can request a full refund. Beyond this period, refunds become discretionary and depend on Tebex's goodwill and the specific circumstances.

Cancelling by post—the complete guide

Postal cancellation represents the most reliable and legally robust method for terminating your Tebex subscription. Whilst this might seem old-fashioned in our digital age, sending cancellation notice by Recorded Delivery post provides several critical advantages that electronic methods simply cannot match.

First and foremost, postal cancellation creates indisputable proof of delivery. When you send a Recorded Delivery letter, Royal Mail provides tracking information and requires a signature upon delivery. This documentation becomes invaluable if any dispute arises about whether Tebex received your cancellation notice. I've processed cases where companies claimed they never received email cancellations or that cancellation requests were caught in spam filters. Recorded Delivery eliminates these excuses entirely.

Additionally, postal cancellation aligns with UK legal precedents regarding contract termination. Courts consistently recognise formal written notice sent by post as proper notification, particularly for commercial agreements. Should you ever need to escalate a cancellation dispute, having Recorded Delivery proof significantly strengthens your legal position.

The physical nature of postal correspondence also tends to receive more serious attention within organisations. A formal letter landing on someone's desk typically gets processed through official channels with proper documentation, whereas emails can be overlooked, deleted, or lost in overflowing inboxes. For a service handling financial transactions like Tebex, ensuring your cancellation is properly recorded in their systems is absolutely essential.

Preparing your cancellation letter

Your cancellation letter needs to include specific information to ensure Tebex can quickly identify your account and process your request without delays. Start by including your full legal name as it appears on your Tebex account, along with your account email address and any account ID or reference number you can locate in your Tebex dashboard or previous correspondence.

Clearly state your intention to cancel all services with Tebex, including any premium subscriptions. Specify your desired cancellation date, keeping in mind the notice period discussed earlier. If you're within the 14-day cooling-off period, explicitly reference your statutory right to cancel under the Consumer Contracts Regulations 2013 and request a full refund.

Include details about any pending transactions or payouts. If Tebex currently holds funds awaiting transfer to your account, specify how you want these handled. Request confirmation that all future billing will cease and that no further charges will be applied to your payment methods on file.

Most importantly, request written confirmation of your cancellation. Ask Tebex to confirm the effective cancellation date, confirm that no further charges will be applied, and provide details about any final account settlement. This confirmation becomes crucial documentation for your records.

Keep your letter professional and factual. Whilst you might feel frustrated with the service, emotional language or complaints don't accelerate processing and can sometimes complicate matters. Save detailed feedback for separate correspondence if you wish to provide it.

Sending your letter via Recorded Delivery

Once your letter is prepared, sending it properly is just as important as the content itself. Use Recorded Delivery through Royal Mail, which currently costs around £3.35 on top of standard postage. This fee is absolutely worth paying for the proof of delivery it provides.

The correct postal address for Tebex cancellation correspondence is:

• Tebex Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Double-check this address before posting—sending cancellation notice to an incorrect address can invalidate your notice period and result in additional charges. Write the address clearly on your envelope, and consider including a return address so any replies can reach you.

Visit your local Post Office to send the letter via Recorded Delivery. The clerk will provide a receipt with a tracking reference number. Keep this receipt in a safe place—it's your proof of posting and allows you to track delivery online through Royal Mail's tracking system. The reference number typically begins with two letters followed by nine digits and ending with \