Ending your MoreYoga membership made easy

About MoreYoga

MoreYoga operates as a London-based yoga and fitness membership service, providing access to a network of participating studios across the capital. Established as a subscription-based platform, the service enables members to attend classes at various locations through a single monthly membership agreement. In accordance with UK consumer protection legislation, MoreYoga functions as a contract service provider, creating legally binding obligations between the company and its subscribers.

The contractual framework governing MoreYoga memberships falls within the purview of the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These legislative instruments establish specific requirements for service providers operating subscription models, particularly concerning transparency of terms, cancellation procedures, and notice periods. Consequently, members possess statutory rights that supersede any restrictive contractual provisions the company might otherwise impose.

MoreYoga's business model operates through partnerships with independent yoga studios throughout London, creating a network accessible to members holding valid subscriptions. The company's registered address is located at Clifford House, Clifton Terrace, London N4 3JP, which serves as the primary correspondence address for contractual matters, including membership cancellations and formal notices. This registered address constitutes the appropriate destination for all written communications requiring evidential proof of delivery.

Furthermore, the service operates under continuous contract terms, whereby memberships automatically renew unless members provide formal notice of termination. This contractual structure necessitates proactive cancellation procedures, as passive non-engagement does not constitute valid termination of the agreement. Understanding these fundamental contractual principles proves essential for members seeking to exercise their cancellation rights effectively.

Membership options and contractual obligations

Subscription tiers and pricing structure

MoreYoga offers multiple membership tiers, each establishing distinct contractual obligations and access rights. The pricing structure reflects a tiered system whereby higher subscription fees correspond to increased class availability and booking flexibility. These membership categories create separate contractual agreements with varying terms, conditions, and cancellation notice requirements that members must observe.

The contractual terms associated with each membership tier typically specify automatic renewal provisions, whereby the subscription continues indefinitely until formal cancellation occurs. This automatic renewal mechanism constitutes a material term of the contract, creating ongoing payment obligations regardless of actual service usage. Consequently, members bear responsibility for initiating cancellation procedures sufficiently in advance of their desired termination date.

Contractual notice periods and billing cycles

In accordance with standard industry practice and MoreYoga's terms of service, memberships generally require advance notice for cancellation, typically ranging from 7 to 30 days depending on the specific membership type and promotional terms applicable at the time of subscription. These notice periods represent contractual obligations that members must fulfill to effect valid termination without incurring additional charges.

The billing cycle structure operates on a monthly basis, with payment dates corresponding to the initial subscription date. This creates a contractual anniversary each month, establishing the reference point for calculating notice periods and final payment obligations. Furthermore, partial month refunds rarely form part of standard contractual terms, meaning members typically remain liable for the full monthly fee during any period where the contract remains active, even if cancellation notice has been submitted.

Nevertheless, certain promotional memberships or discounted subscription offers may incorporate extended commitment periods or modified cancellation terms. These variations constitute specific contractual provisions that supersede standard terms, creating bespoke obligations for members who accepted such promotional offers. Reviewing the precise terms applicable to one's individual membership agreement proves essential before initiating cancellation procedures.

Understanding your cancellation rights under UK law

Statutory protections for consumers

The Consumer Rights Act 2015 establishes comprehensive protections for individuals entering subscription agreements with service providers. This legislative framework ensures that contractual terms remain fair, transparent, and enforceable only insofar as they comply with statutory requirements. Consequently, any provisions within MoreYoga's membership agreement that contravene these statutory protections may be deemed unenforceable, regardless of whether members explicitly agreed to such terms.

Furthermore, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 grant specific cancellation rights for contracts concluded at a distance or off-premises. Where memberships were purchased online or outside MoreYoga's physical premises, members typically possess a 14-day cooling-off period during which they may cancel without penalty or reason. This statutory right operates independently of any contractual cancellation provisions, providing enhanced protection during the initial subscription period.

The Unfair Terms in Consumer Contracts Regulations additionally prohibit contractual provisions that create significant imbalances between parties' rights and obligations. Excessively lengthy notice periods, disproportionate cancellation fees, or unreasonably restrictive cancellation procedures may constitute unfair terms, potentially rendering such provisions unenforceable. Members encountering difficulties cancelling their memberships may invoke these statutory protections to challenge unreasonable contractual barriers.

Evidential requirements and documentation

Establishing proof of cancellation constitutes a critical element of contract termination, particularly where disputes arise concerning notice timing or receipt. UK contract law operates on principles whereby the burden of proof rests with the party asserting a particular position. Consequently, members seeking to demonstrate compliance with contractual notice requirements must maintain adequate evidence of their cancellation communication.

Postal cancellation via Recorded Delivery or similar tracked services provides the most robust evidential foundation for demonstrating contract termination. This method generates multiple forms of documentation, including proof of posting, delivery confirmation, and signature records. Such comprehensive evidence proves invaluable should disputes emerge regarding whether cancellation notice was properly served or received within required timeframes.

In contrast, electronic communication methods, whilst convenient, may present evidential challenges. Email delivery does not guarantee receipt, and technical issues may result in communications failing to reach their intended destination without the sender's knowledge. Furthermore, some service providers contest the validity of electronic cancellations, asserting that contractual terms require written notice via traditional postal methods. Consequently, postal cancellation remains the most legally secure approach for terminating subscription agreements.

Step-by-step postal cancellation procedure

Preparing your cancellation notice

The initial step in executing a postal cancellation involves preparing a formal written notice that satisfies contractual and legal requirements. This document must clearly communicate your intention to terminate the membership agreement, specify the membership details, and request confirmation of cancellation. The notice should adopt a professional tone and include all material information necessary for the service provider to identify your account and process the termination request.

Your cancellation notice should incorporate the following essential elements: your full name as it appears on the membership account, membership number or account reference, registered email address, contact telephone number, and a clear statement of your intention to cancel the membership. Additionally, specify your desired cancellation date, ensuring this allows for any contractual notice period requirements. Including your signature and the date of the notice strengthens the document's formal character and evidential value.

Furthermore, retain a complete copy of the cancellation notice for your records before dispatching the original. This copy serves as crucial evidence of the notice content and demonstrates the information you communicated to MoreYoga. Should disputes arise, this retained copy enables you to establish precisely what was stated in your cancellation communication and when it was prepared.

Selecting appropriate postal services

Royal Mail Recorded Delivery represents the optimal postal method for sending cancellation notices, providing tracking capabilities and proof of delivery. This service generates a unique reference number enabling online tracking of the item's progress through the postal system. Moreover, Recorded Delivery requires recipient signature upon delivery, creating indisputable evidence that the communication reached MoreYoga's registered address.

The cost of Recorded Delivery services remains modest, typically ranging from £3 to £4 for standard letters, representing a prudent investment given the evidential benefits obtained. This expenditure proves particularly valuable when compared to potential disputes concerning whether cancellation notice was properly served, which could result in continued subscription charges or contentious refund negotiations.

Alternatively, Royal Mail Special Delivery offers enhanced tracking and guaranteed next-day delivery, though at higher cost. This premium service may prove appropriate where urgent cancellation proves necessary to avoid additional billing cycles. Nevertheless, for most circumstances, standard Recorded Delivery provides sufficient evidential protection whilst maintaining cost-effectiveness.

Addressing and dispatching your cancellation

The cancellation notice must be addressed to MoreYoga's registered office address to ensure proper receipt and processing. The correct address for postal cancellations is:

• Clifford House, Clifton Terrace, London N4 3JP

Addressing correspondence to alternative locations, including individual studio addresses or informal business addresses, may result in delayed processing or non-receipt, potentially compromising the validity of your cancellation notice. Consequently, exclusive use of the registered office address proves essential for ensuring contractual compliance and evidential certainty.

When completing the Recorded Delivery documentation at the Post Office, ensure the address is transcribed accurately and legibly. Retain the proof of posting certificate provided, as this document contains the tracking reference number and constitutes initial evidence of dispatch. Furthermore, photograph or scan this certificate immediately to create digital backup records, safeguarding against loss or damage to the physical document.

Tracking and confirming delivery

Following dispatch, monitor the item's progress using Royal Mail's online tracking system, accessible via their website or mobile application. Input the unique reference number from your proof of posting certificate to access real-time updates concerning the item's location and delivery status. This tracking capability enables you to identify precisely when the cancellation notice reached MoreYoga's address and who signed for receipt.

Once delivery confirmation appears in the tracking system, download or screenshot the delivery record, preserving this evidence alongside your proof of posting certificate and retained copy of the cancellation notice. This comprehensive documentation package establishes conclusive proof that you provided proper cancellation notice in accordance with contractual requirements. Store these documents securely for at least 12 months following the cancellation date, as they may prove necessary should any disputes emerge.

In circumstances where tracking information indicates delivery problems or the item remains undelivered beyond reasonable timeframes, contact Royal Mail immediately to investigate. Their customer service team can provide additional information concerning the item's status and, where necessary, initiate investigations to locate missing items. Simultaneously, consider preparing and dispatching a duplicate cancellation notice to ensure MoreYoga receives formal notification of your termination request.

Utilising professional postal services

Services such as Postclic offer streamlined solutions for managing postal cancellations, handling the administrative burden of preparing, printing, and dispatching formal notices. These platforms enable users to compose cancellation letters digitally, with the service managing physical printing, envelope preparation, and postal dispatch via tracked delivery methods. Consequently, members benefit from professional document formatting and automated proof of posting without requiring physical Post Office visits.

Furthermore, Postclic and similar services maintain digital records of all correspondence, creating accessible archives of cancellation communications. This digital documentation proves particularly valuable for individuals managing multiple subscription cancellations or those requiring organised record-keeping for financial planning purposes. The platform generates comprehensive tracking information and delivery confirmations, consolidating all evidential documentation within a single accessible interface.

The time-saving benefits of such services prove substantial, particularly for individuals with limited availability to visit Post Office locations during business hours. Additionally, the professional presentation of documents generated through these platforms enhances the formal character of cancellation notices, potentially facilitating smoother processing by service providers. Nevertheless, individuals preferring direct control over the cancellation process may opt for traditional self-managed postal methods.

Common reasons for membership cancellation

Financial considerations and budget constraints

Economic factors frequently motivate membership cancellations, particularly where individuals experience changes in financial circumstances or reassess discretionary spending priorities. Yoga memberships represent recurring financial commitments that, whilst valuable for health and wellbeing, may become unsustainable during periods of reduced income or increased essential expenditure. Consequently, members may determine that cancelling their MoreYoga subscription constitutes a necessary measure for maintaining overall financial stability.

Furthermore, the cost-benefit analysis of membership value may shift over time as usage patterns change. Members who initially attended classes regularly may find their participation declining due to work commitments, family obligations, or changing interests. Where actual usage falls substantially below the membership's potential value, continuing the subscription may represent poor financial value, prompting cancellation decisions based on rational economic assessment.

Logistical and accessibility challenges

Geographic relocation represents a primary reason for membership cancellation, particularly given MoreYoga's London-focused studio network. Members moving outside London or to areas poorly served by participating studios may find the membership impractical, as travel distances render regular class attendance unfeasible. In such circumstances, cancellation becomes necessary due to fundamental incompatibility between the service's geographic coverage and the member's location.

Additionally, changes in work schedules, commuting patterns, or personal routines may affect members' ability to attend classes at convenient times or locations. Where studio locations or class schedules no longer align with members' availability, the membership's practical utility diminishes substantially. This logistical incompatibility frequently prompts cancellation, as members seek alternatives better suited to their current circumstances.

Service quality and experience factors

Dissatisfaction with service aspects, including class availability, booking systems, or studio facilities, may motivate cancellation decisions. Members experiencing persistent difficulties securing class bookings, particularly for popular times or instructors, may conclude that the membership fails to deliver anticipated value. Furthermore, technical issues with booking platforms or customer service responsiveness can erode member satisfaction, ultimately leading to contract termination.

Changes in personal fitness preferences or discovery of alternative wellness activities may also drive cancellation decisions. Members exploring different exercise modalities or finding alternative yoga providers that better align with their preferences may determine that continuing their MoreYoga membership no longer serves their wellness objectives. Such shifts in personal priorities represent legitimate grounds for exercising contractual cancellation rights.

Health and personal circumstances

Medical conditions, injuries, or health changes may necessitate membership cancellation where individuals become temporarily or permanently unable to participate in yoga classes. Whilst some service providers offer membership freezing options for temporary health issues, members facing long-term limitations may prefer definitive cancellation rather than maintaining inactive subscriptions. In such circumstances, proper cancellation procedures ensure clean contract termination without ongoing financial obligations.

Significant life events, including career changes, family additions, or caregiving responsibilities, frequently impact individuals' capacity to maintain regular yoga practice. These circumstances may render membership continuation impractical, prompting cancellation as part of broader lifestyle adjustments. Recognising when subscription services no longer align with current life circumstances enables individuals to manage their contractual commitments effectively and reallocate resources appropriately.

Post-cancellation considerations and account closure

Confirming successful termination

Following dispatch of your postal cancellation notice, monitor your email for confirmation communications from MoreYoga acknowledging receipt and processing of your termination request. Reputable service providers typically issue written confirmation specifying the effective cancellation date and confirming cessation of future billing. This confirmation constitutes important evidence that the cancellation was properly processed and accepted by the company.

In circumstances where confirmation is not received within 10 working days of confirmed delivery, proactive follow-up becomes advisable. Whilst avoiding telephone contact in favour of maintaining written communication trails, consider dispatching a follow-up letter referencing your original cancellation notice and requesting explicit confirmation of termination. Include copies of your proof of posting and delivery confirmation to demonstrate that proper notice was served.

Monitoring final payments and refunds

Verify that no further payments are debited from your account following the contractual cancellation date. Review bank statements carefully for several months post-cancellation to ensure billing has genuinely ceased. Where unauthorised payments occur after the cancellation effective date, contact your bank immediately to dispute the transactions, providing your comprehensive cancellation documentation as evidence of contract termination.

Furthermore, ascertain whether any pro-rata refunds are owed for unused membership periods. Whilst contractual terms may limit refund entitlements, certain circumstances may warrant partial reimbursement, particularly where cancellation occurs due to service failures or misrepresentation. Review your membership agreement's refund provisions and, where appropriate, formally request any refunds to which you may be entitled, citing specific contractual clauses or statutory consumer rights supporting your claim.

Removing payment authorisations

Following successful cancellation, consider removing any Direct Debit mandates or continuous payment authorities associated with the MoreYoga membership. Whilst cancellation should automatically cease billing, removing payment authorisations provides additional protection against erroneous charges. Contact your bank to cancel relevant Direct Debits or payment authorities, ensuring complete severance of financial connections with the service provider.

This precautionary measure proves particularly valuable where disputes concerning cancellation effectiveness might arise. By removing payment mechanisms, you prevent potential unauthorised debits whilst any disagreements are resolved. Nevertheless, maintain awareness that removing payment authorisations does not, in itself, constitute valid contract cancellation—proper written notice remains essential for fulfilling contractual termination requirements.