Ending your Performance Golf membership made easy

About Performance Golf

Performance Golf represents a comprehensive golf membership service operating throughout the United Kingdom, providing subscribers with access to an extensive network of golf courses and facilities. In accordance with the provisions governing subscription-based services in the UK, Performance Golf operates under a contractual framework that binds both the service provider and the member to specific terms and conditions. The service functions as an intermediary platform, facilitating access to participating golf venues across England, Scotland, Wales, and Northern Ireland, thereby enabling members to enjoy golf at various locations without maintaining multiple individual club memberships.

The contractual relationship established between Performance Golf and its subscribers falls under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These legislative instruments provide the foundation for understanding the rights and obligations of both parties within the subscription agreement. Furthermore, as a service provider operating within the United Kingdom's regulatory framework, Performance Golf must comply with specific requirements regarding transparency of terms, cancellation procedures, and consumer protection measures.

The business model employed by Performance Golf centres upon providing value through aggregated access rather than single-venue membership. Consequently, subscribers benefit from flexibility and variety in their golfing experiences, whilst the service provider maintains contractual relationships with numerous golf facilities. This triangular arrangement—comprising the member, Performance Golf, and the individual golf courses—creates a complex contractual structure that necessitates careful examination when considering membership cancellation.

Performance Golf's operational framework requires members to understand that their subscription constitutes a continuing contract with specific notice periods and termination procedures. The service operates on a membership basis with predetermined billing cycles, and termination of such agreements must be executed in accordance with the contractual terms stipulated at the time of subscription commencement.

Membership options and contractual obligations

Available membership tiers and pricing structures

Performance Golf offers various membership categories designed to accommodate different usage patterns and budgetary considerations. The pricing structure reflects the level of access granted and the geographical coverage provided within the subscription agreement. In accordance with standard industry practice, these membership tiers typically include annual and monthly payment options, each carrying distinct contractual implications regarding minimum commitment periods and cancellation notice requirements.

The membership options generally encompass different levels of access to participating golf courses, with variations in the number of rounds permitted, booking privileges, and additional benefits such as preferential rates or priority reservations. The contractual terms associated with each membership tier specify the rights conferred upon the subscriber and the corresponding financial obligations.

Financial commitments and payment terms

The financial obligations undertaken by subscribers constitute a fundamental component of the contractual relationship with Performance Golf. Payment terms typically specify the billing frequency, accepted payment methods, and the consequences of payment default. Furthermore, the agreement will delineate whether the subscription operates on an automatically renewing basis or requires active renewal at the conclusion of each term.

Subscribers should note that annual memberships generally involve a single upfront payment or instalment arrangements, whereas monthly memberships operate through recurring payment authorisations. The distinction between these payment structures carries significant implications for cancellation procedures, as the timing of cancellation notice relative to billing cycles affects the final payment obligations.

In accordance with the Consumer Rights Act 2015, Performance Golf must provide clear information regarding all costs associated with membership, including any administration fees, booking charges, or additional expenses that may be incurred during the subscription period. Nevertheless, members bear responsibility for reviewing these terms thoroughly before entering into the contractual relationship.

Understanding your cancellation rights under UK law

Statutory cancellation rights and cooling-off periods

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 grant subscribers specific statutory rights regarding contract cancellation. These regulations establish a fourteen-day cooling-off period commencing from the date of contract formation, during which consumers may cancel the agreement without providing justification and without incurring penalties. This statutory right applies to distance contracts and off-premises contracts, which encompasses most online subscription arrangements.

During this cooling-off period, subscribers possess an unconditional right to withdraw from the contract. The cancellation must be communicated to Performance Golf within the specified timeframe, and the service provider must refund any payments received, minus deductions for services already provided if the member has commenced using the membership during the cooling-off period. The refund must be processed within fourteen days of receiving the cancellation notice.

It is imperative to distinguish between statutory cancellation rights and contractual termination rights. The former applies exclusively during the initial cooling-off period, whereas the latter governs cancellation after this period has elapsed. Consequently, members seeking to terminate their subscription outside the statutory cooling-off period must adhere to the contractual terms and conditions agreed upon at subscription commencement.

Contractual termination provisions and notice requirements

Beyond the statutory cooling-off period, cancellation rights derive from the contractual terms established between Performance Golf and the subscriber. These terms typically stipulate specific notice periods that must be observed when terminating the membership. The notice period represents the minimum timeframe between communication of cancellation intent and the effective termination date of the subscription.

Standard industry practice for subscription services involves notice periods ranging from thirty to ninety days, depending upon the membership type and payment structure. Annual memberships may require notice to be provided before a specific date preceding the renewal date, whilst monthly memberships generally operate on a rolling basis with notice taking effect at the conclusion of a subsequent billing cycle.

Furthermore, the contractual terms may specify particular methods by which cancellation notice must be communicated. Whilst some service providers accept various communication channels, the most legally secure method remains written notice via postal service. This approach provides documentary evidence of the cancellation request and establishes a clear timeline for the termination process.

The legal advantages of postal cancellation

Postal cancellation via Recorded Delivery represents the most robust method for terminating subscription agreements from a legal perspective. This approach provides several critical advantages that safeguard the subscriber's interests throughout the cancellation process. The primary benefit consists of tangible proof of communication, as Recorded Delivery services generate tracking information and require signature upon receipt, thereby establishing incontrovertible evidence that the cancellation notice reached the service provider.

In accordance with the principles of contract law, notice becomes effective when it reaches the recipient rather than when it is dispatched. Nevertheless, Recorded Delivery provides protection against disputes regarding receipt timing, as the tracking system documents the precise date and time of delivery. This evidential value proves invaluable should disagreements arise concerning whether adequate notice was provided or whether the cancellation was properly communicated.

Moreover, postal communication creates a formal record that can be retained indefinitely, unlike telephone conversations which rely upon the service provider's record-keeping practices. Email communication, whilst providing some documentary evidence, may be subject to technical failures, spam filtering, or claims of non-receipt. Consequently, postal cancellation via Recorded Delivery represents the gold standard for contract termination from a legal risk management perspective.

Step-by-step postal cancellation procedure

Preparing your cancellation correspondence

The preparation of cancellation correspondence requires careful attention to ensure all necessary information is included and the communication clearly expresses the intention to terminate the subscription agreement. The cancellation letter should commence with the subscriber's full name and membership reference number, as these details enable Performance Golf to identify the specific contract being terminated. Furthermore, the correspondence should include the subscriber's contact details to facilitate any necessary communication regarding the cancellation.

The body of the letter must unambiguously state the intention to cancel the membership subscription. Ambiguous language or conditional statements may result in the notice being deemed ineffective, thereby extending the subscription period beyond the intended termination date. The correspondence should specify the desired effective date of cancellation, whilst acknowledging that this date must comply with the contractual notice period requirements.

Additionally, the cancellation letter should reference the original contract or membership agreement, citing the specific contractual provisions that govern termination. This demonstrates awareness of the contractual framework and reinforces the legitimacy of the cancellation request. The letter should request written confirmation of the cancellation and clarification of the final payment obligations, if any, along with confirmation that no further payments will be collected after the termination date.

Addressing and dispatching your cancellation notice

The proper addressing of cancellation correspondence constitutes a critical component of the termination process. The letter must be directed to the correct business address designated by Performance Golf for receiving formal notices. Sending correspondence to an incorrect address may invalidate the notice or result in delays that extend the subscription period unnecessarily.

The registered business address for Performance Golf correspondence is:

• Performance Golf
• Unit 2 Riverside Business Park
• St Annes Road
• Bristol
• BS4 4ED
• United Kingdom

The cancellation letter must be sent via Royal Mail Recorded Delivery service or an equivalent tracked postal service that provides proof of delivery. Standard first-class or second-class post does not offer sufficient evidential protection, as these services cannot verify receipt. When dispatching the correspondence, retain the proof of postage certificate and tracking number, as these documents constitute essential evidence of the cancellation notice.

It is advisable to retain a copy of the cancellation letter itself, along with all tracking documentation and the eventual proof of delivery. These records should be preserved for a minimum of six years, in accordance with standard document retention recommendations for contractual matters. Should any dispute arise regarding the cancellation, this documentation provides comprehensive evidence of compliance with termination procedures.

Utilising Postclic for streamlined cancellation processing

Whilst the traditional method of preparing and posting cancellation letters remains entirely viable, modern digital solutions offer enhanced convenience without sacrificing legal robustness. Postclic provides a service that bridges traditional postal communication with contemporary digital efficiency, enabling subscribers to initiate Recorded Delivery correspondence without visiting post offices or handling physical mail preparation.

The Postclic platform allows users to compose cancellation letters digitally, with the service subsequently handling printing, envelope preparation, and dispatch via Royal Mail Recorded Delivery. This approach maintains all the legal advantages of postal cancellation whilst eliminating the administrative burden associated with traditional posting procedures. Furthermore, Postclic provides digital tracking and proof of delivery, ensuring subscribers retain comprehensive evidence of their cancellation notice.

The service proves particularly valuable for individuals with limited mobility, those residing at distance from post offices, or professionals seeking to manage cancellation procedures efficiently within busy schedules. Nevertheless, the choice between traditional postal methods and digital facilitation services remains a matter of personal preference, as both approaches achieve the same legal outcome when properly executed.

Monitoring delivery and obtaining confirmation

Following dispatch of the cancellation notice, subscribers must actively monitor the delivery status using the tracking number provided by the postal service. Royal Mail Recorded Delivery typically provides online tracking that updates as the item progresses through the postal system. The tracking information will indicate when the correspondence has been delivered and, in most cases, provide the signature of the individual who accepted the delivery.

Upon confirmation of delivery, subscribers should anticipate receiving written acknowledgement from Performance Golf within a reasonable timeframe, typically between seven and fourteen days. This acknowledgement should confirm receipt of the cancellation notice, specify the effective termination date in accordance with the contractual notice period, and outline any final payment obligations or refund arrangements.

In the event that no acknowledgement is received within twenty-one days of confirmed delivery, subscribers should send a follow-up communication, again via Recorded Delivery, referencing the original cancellation notice and requesting immediate confirmation. This follow-up should include copies of the original correspondence and the proof of delivery documentation. Persistent failure to acknowledge cancellation may necessitate escalation through formal complaint procedures or consultation with consumer protection organisations.

Common reasons for membership termination

Financial considerations and budgetary constraints

Financial circumstances represent one of the most prevalent factors motivating subscription cancellations across all service categories, and golf memberships prove no exception to this pattern. Changes in personal financial situations, whether resulting from employment changes, unexpected expenses, or reassessment of discretionary spending priorities, frequently necessitate reduction of subscription commitments. Performance Golf memberships, whilst offering value through aggregated access, nonetheless constitute a recurring financial obligation that may become unsustainable during periods of economic pressure.

Furthermore, subscribers may determine that the cost-benefit analysis of their membership no longer justifies continuation. If actual usage falls below anticipated levels, the per-round cost of golf through the subscription may exceed the expense of paying green fees directly at preferred courses. This realisation often prompts members to terminate their subscription and revert to traditional pay-per-play arrangements or consider alternative membership options that better align with their actual usage patterns.

Insufficient utilisation and lifestyle changes

The alignment between subscription services and actual usage patterns constitutes a critical factor in membership retention. Subscribers who initially anticipated regular golf participation may discover that work commitments, family obligations, or other lifestyle factors prevent them from utilising their Performance Golf membership sufficiently to justify its continuation. The subscription model presumes consistent usage to deliver value, and when this usage fails to materialise, cancellation becomes a rational response.

Significant lifestyle changes, including relocation to areas with limited participating courses, development of health conditions affecting golf participation, or shifts in recreational interests, frequently precipitate membership terminations. Additionally, seasonal golfers who initially subscribed with intentions of year-round play may discover that weather conditions or personal preferences limit their actual golfing season, thereby diminishing the value proposition of continuous membership.

Service quality concerns and access limitations

Subscribers' perceptions of service quality significantly influence retention decisions. Concerns regarding the availability of tee times at preferred courses, limitations on booking flexibility, or restrictions on usage during peak periods may lead members to conclude that the subscription does not deliver the anticipated benefits. Furthermore, if the network of participating courses fails to include venues that align with the member's preferences regarding course quality, location, or facilities, dissatisfaction may prompt cancellation.

The performance of Performance Golf's booking systems, customer service responsiveness, and administrative efficiency also impact member satisfaction. Technical difficulties with reservation platforms, delays in addressing member enquiries, or administrative errors affecting bookings or billing can erode confidence in the service provider and motivate termination of the subscription relationship.

Alternative membership opportunities

The golf membership marketplace offers numerous alternatives, and subscribers may encounter opportunities that better suit their specific requirements. Traditional golf club memberships, alternative subscription services with different course networks, or participation in golf societies may present more attractive propositions depending upon individual circumstances. Consequently, members may cancel Performance Golf subscriptions to pursue these alternative arrangements.

Additionally, changes in the offerings of competing services or modifications to Performance Golf's own terms and conditions may shift the competitive landscape, prompting members to reassess their options. Price increases, reductions in benefits, or alterations to access terms may trigger cancellation decisions as subscribers evaluate whether the modified service continues to represent optimal value.

Post-cancellation considerations and final obligations

Final payment reconciliation

Following submission of cancellation notice, subscribers must understand their continuing financial obligations through the notice period. In accordance with contractual principles, payment obligations persist until the effective termination date specified in the membership agreement. Consequently, if the notice period extends across one or more billing cycles, the corresponding payments remain due and payable.

Performance Golf should provide clear confirmation of final payment amounts and dates, enabling subscribers to budget accordingly and ensure payment arrangements remain in place through the termination date. Premature cancellation of direct debit mandates or payment card authorisations may result in payment defaults, potentially leading to additional charges or complications in the cancellation process. Therefore, payment arrangements should be maintained until written confirmation is received that all obligations have been fulfilled.

In circumstances where payments have been made in advance beyond the effective termination date, subscribers possess entitlement to pro-rata refunds for the unused portion of the membership period. The Consumer Rights Act 2015 provides protection regarding such refunds, requiring service providers to return payments for services not rendered. Nevertheless, the specific refund terms may be governed by the contractual provisions agreed upon at subscription commencement.

Confirmation documentation and record retention

Upon completion of the cancellation process, subscribers should receive comprehensive confirmation documentation from Performance Golf. This confirmation should specify the effective termination date, confirm that no further payments will be collected, detail any final charges or refunds, and acknowledge the conclusion of the contractual relationship. This documentation serves as definitive evidence that the subscription has been properly terminated and should be retained alongside the original cancellation correspondence and delivery proof.

The importance of maintaining complete cancellation records cannot be overstated, as disputes occasionally arise months after apparent termination when unexpected charges appear or when service providers claim that proper notice was never received. Comprehensive documentation eliminates ambiguity and provides immediate resolution to such disputes. Furthermore, these records may prove necessary for financial planning purposes, tax documentation, or if similar subscription decisions are contemplated in future.

Subscribers should verify that direct debit mandates or continuous payment authorities have been cancelled following the final payment. Whilst Performance Golf bears responsibility for ceasing payment collection after termination, prudent practice involves confirming with one's bank or payment card provider that no further authorisations exist. This precautionary measure prevents inadvertent continued payments and the complications associated with reclaiming such funds.

Membership reinstatement considerations

Former members contemplating future reinstatement of Performance Golf membership should be aware that new subscriptions may be subject to different terms and conditions than those applicable to their previous membership. Pricing structures, benefits packages, and contractual terms evolve over time, and service providers are not obligated to offer identical terms to returning subscribers. Consequently, careful review of current offerings is essential before committing to membership reinstatement.

Some subscription services maintain records of former members and may extend special reinstatement offers or preferential terms to encourage return. Nevertheless, such offers remain at the discretion of the service provider and should not be presumed. Former members should approach reinstatement as new subscribers, conducting thorough due diligence regarding current terms and ensuring that the subscription aligns with their current circumstances and requirements before entering into a new contractual commitment.