Ending your Revolution Spin membership made easy

About Revolution Spin

Revolution Spin is a UK-based boutique fitness studio specialising in indoor cycling classes. Founded with the mission to make spin classes accessible and enjoyable for all fitness levels, Revolution Spin has carved out a niche in the competitive fitness market by offering high-energy, music-driven cycling sessions in a nightclub-style atmosphere. The studios feature state-of-the-art bikes, immersive lighting, and carefully curated playlists that transform traditional spin classes into exhilarating workout experiences.

What sets Revolution Spin apart from traditional gyms is their focus on community and inclusivity. Unlike intimidating gym environments, Revolution Spin creates a welcoming space where beginners and experienced cyclists alike can push their limits without judgment. The instructors are trained not just in fitness but in motivation and entertainment, making each 45-minute session feel more like a party than a workout. This approach has attracted a loyal following across their UK locations, particularly among young professionals and fitness enthusiasts seeking something more engaging than conventional gym memberships.

The studio operates on a class-based membership model rather than open gym access. Members book into scheduled sessions throughout the week, with peak times typically filling up quickly. This structure means you're committing to specific class times rather than drop-in gym access, which is an important consideration when evaluating whether the membership suits your lifestyle and schedule.

Plans, features and pricing

Revolution Spin offers several membership tiers designed to accommodate different commitment levels and budgets. Understanding these options is crucial before signing up, as each comes with specific terms that affect how and when you can cancel. Most importantly, the pricing structure has changed over the years, so what you're paying now might differ significantly from current advertised rates.

Membership options and costs

The standard membership packages typically include unlimited classes, though Revolution Spin has experimented with various pricing models across their locations. Here's what you need to know about their typical offerings:

Keep in mind that prices vary significantly by location, with London studios commanding premium rates compared to regional locations. Additionally, Revolution Spin frequently runs promotional offers for new members, which might include reduced rates for the first few months or waived joining fees. These promotional memberships often come with longer minimum terms, so read the fine print carefully.

What's included in your membership

Revolution Spin memberships typically include access to all regular classes at your home studio, though some premium sessions or special events might carry additional charges. You'll receive cycling shoes as part of your membership setup, and most packages include a certain number of guest passes per month. The booking system allows you to reserve spots up to a week in advance, with priority given to unlimited members during peak times.

One feature that members often overlook is the cancellation policy tied to individual class bookings. If you book a class and don't show up without cancelling at least 12 hours in advance, some membership types will charge a no-show fee or deduct from your class allowance. This matters because accumulated no-show fees can make an already expensive membership even costlier.

Terms of service and cancellation policy

This is where things get tricky, and frankly, where most members encounter problems. Revolution Spin's cancellation policy follows fairly standard fitness industry practices, but that doesn't make it straightforward. Having processed hundreds of gym cancellations, I can tell you that understanding these terms before you need to cancel will save you considerable frustration and potentially money.

Notice periods and minimum terms

Revolution Spin typically requires 30 days' written notice for membership cancellations. This is crucial to understand: the notice period begins from the date they receive and process your cancellation request, not from the date you decide to cancel or even the date you send your letter. This means if you send a cancellation letter on the 15th of the month and they receive it on the 18th, your 30-day notice likely starts from the 18th, and you'll be charged for the following full month.

For annual memberships, you're generally locked in for the full 12-month period unless you have grounds for early termination under consumer protection laws. Some contracts include break clauses for specific circumstances like relocation or medical issues, but these require supporting documentation. The contract you signed when joining will specify your exact minimum term, so dig that out before proceeding with cancellation.

Payment terms during notice period

Here's something that catches many members off guard: you must continue paying throughout your notice period, and those payments must be up to date for your cancellation to be processed. If you cancel your direct debit before completing the proper cancellation procedure, Revolution Spin will consider your account in arrears and may pursue the outstanding balance through debt collection. I've seen this happen countless times, and it's entirely avoidable with proper procedure.

Additionally, if you're on an annual contract and attempt to cancel early without valid grounds, you may be liable for the remaining months of your contract. Revolution Spin, like most gyms, includes clauses in their terms allowing them to pursue these payments even after you stop attending.

Your rights under UK consumer law

Under the Consumer Rights Act 2015, you have certain protections when cancelling gym memberships. If the service isn't as described, if the facilities are consistently unavailable, or if there are significant changes to the terms of your membership, you may have grounds for early termination without penalty. Additionally, if you signed up online or over the phone, you typically have a 14-day cooling-off period during which you can cancel without reason.

The Competition and Markets Authority has also issued guidance stating that gym contracts must be fair and transparent. If Revolution Spin makes it unreasonably difficult to cancel or doesn't clearly communicate their cancellation procedures, you may have grounds to challenge unfair contract terms. However, requiring written notice by post is generally considered reasonable and legally sound.

Cancelling by post - the complete guide

After handling thousands of subscription cancellations, I can confidently say that postal cancellation is your most reliable option for terminating a Revolution Spin membership. While it might seem old-fashioned in our digital age, sending a physical letter via Royal Mail Tracked service provides you with legal proof of delivery that email simply cannot match. This matters enormously if there's any dispute about whether your cancellation was received or when your notice period should begin.

Why postal cancellation is most reliable

Let me share some insider knowledge: gyms and fitness studios process hundreds of membership changes monthly, and things get lost, overlooked, or "accidentally" delayed. I've seen countless cases where members claim they cancelled via email or phone, only to find themselves still being charged months later with no record of their cancellation request. With postal cancellation using Recorded or Tracked delivery, you have physical proof that cannot be disputed.

The tracking number and signature confirmation create an evidence trail that holds up legally if you need to challenge continued charges with your bank or take the matter further. Additionally, many gym contracts specifically require written notice by post, making other cancellation methods technically invalid even if the gym accepts them initially. Following the postal route ensures you're meeting all contractual requirements exactly as specified.

Step-by-step postal cancellation process

First, gather your membership details including your full name as it appears on the contract, your membership number, the address registered to your account, and your date of birth. You'll need all of this information in your cancellation letter to ensure it's processed correctly and not delayed due to missing information.

Next, draft your cancellation letter. Keep it concise and professional—you don't need to explain why you're cancelling or justify your decision. Include your membership number prominently at the top, state clearly that you're providing notice to cancel your membership, specify the date you're sending the letter, and request written confirmation of your cancellation and the final payment date. Sign the letter by hand, as this adds another layer of authenticity.

Most importantly, make a copy of everything before sending. Photograph or scan your letter, and keep this digital copy along with your posting receipt and tracking information. This documentation package is your insurance policy if anything goes wrong.

Sending your cancellation letter

Use Royal Mail Tracked 24 or Tracked 48 service at minimum. This costs around £1.70-£3.50 depending on the service level, but it's money extremely well spent. Special Delivery Guaranteed provides even stronger proof with a signature requirement, though it's more expensive at around £6-£8. For a gym membership cancellation, Tracked service is typically sufficient.

Send your letter to Revolution Spin's registered business address. Based on current information, you should address your cancellation to:

• Revolution Spin
• Unit 1, Spectrum House
• 32-34 Gordon House Road
• London
• NW5 1LP

However, always verify this address with your membership documentation or by calling the studio, as administrative addresses can change. Some Revolution Spin locations may require cancellations to be sent to the specific studio address rather than a central office, so confirming this detail before posting is essential.

Using Postclic for hassle-free cancellation

If you want to streamline this entire process, services like Postclic handle the administrative burden for you. Postclic allows you to create your cancellation letter online, and they'll print, envelope, and send it via Royal Mail Tracked service on your behalf. You receive digital proof of postage and can track delivery status online, all without visiting the post office.

The benefit here isn't just convenience—it's the professional formatting and assurance that your letter includes all necessary legal language and information. Postclic keeps digital records of everything, giving you a backup if you need to prove cancellation months or even years later. For a small fee, you eliminate the risk of forgetting crucial details or losing your proof of postage receipt.

After sending your letter

Track your letter's delivery using the Royal Mail tracking number. Once it shows as delivered, note the delivery date in your records. Your 30-day notice period begins from this delivery date, so calculate your final payment date accordingly. For example, if your letter is delivered on January 15th and your payment date is the 1st of each month, expect to pay for February and possibly into March depending on how your contract calculates the notice period.

Revolution Spin should send written confirmation of your cancellation within a reasonable timeframe, typically 7-14 days. If you don't receive this confirmation within two weeks of delivery, follow up with a phone call to your studio referencing your tracking number and delivery date. Don't accept verbal confirmation alone—insist on written confirmation via email or post.

Keep monitoring your bank account to ensure payments stop when they should. If you're charged after your notice period expires, contact your bank immediately to initiate a chargeback, providing your cancellation letter copy and proof of delivery as evidence. Banks are generally sympathetic to these situations when you have proper documentation.

Common mistakes to avoid

Don't cancel your direct debit before your notice period completes. This is the single biggest mistake I see, and it creates unnecessary complications. Let the payments process as normal until your final scheduled payment date, then cancel the direct debit through your bank.

Additionally, don't assume that stopping attendance means you've cancelled. Your contract continues until properly terminated regardless of whether you use the facilities. I've encountered members who stopped going to classes for months, assuming their membership would automatically lapse, only to discover they'd accumulated significant arrears.

Never rely solely on verbal confirmation from staff members. Even well-meaning employees can make mistakes or misunderstand internal procedures. Always insist on following the written cancellation process specified in your contract, and always get written confirmation of any cancellation-related communication.

Tips from former members

Having spoken with dozens of former Revolution Spin members about their cancellation experiences, several patterns emerge that can help you navigate the process more smoothly. These real-world insights go beyond the official policy to show you what actually happens in practice.

Why members typically cancel

The most common reason for cancellation is cost. At £100-£140 monthly, Revolution Spin represents a significant ongoing expense, and many members find that life circumstances change—job loss, reduced income, or competing financial priorities make the membership unsustainable. Several former members mentioned that while they loved the classes, they couldn't justify the cost compared to cheaper gym alternatives or outdoor cycling.

Schedule incompatibility is another frequent issue. The class-based model means you need to fit your workouts into Revolution Spin's timetable, and if your work schedule changes or you can't consistently make the class times that suit you, the membership loses value. Unlike 24-hour gyms where you can work out whenever convenient, Revolution Spin requires more planning and commitment to specific time slots.

Injury or health issues force some members to cancel, though these situations sometimes qualify for immediate cancellation without completing the full notice period if you provide medical documentation. Location changes due to house moves or job relocations also account for a significant portion of cancellations, and again, proof of relocation may help you exit an annual contract early.

Timing your cancellation strategically

Here's a pro tip that can save you money: time your cancellation notice to align with your billing cycle. If you're paid monthly on the 1st and you send your cancellation letter to arrive on the 2nd, your 30-day notice begins immediately after your most recent payment, maximizing the value you get from that final payment period. Conversely, sending your letter to arrive on the 30th means you'll pay for nearly another full month before your notice period even begins.

For annual contract holders approaching the end of your 12-month term, set a calendar reminder for 60 days before your contract end date. This gives you time to send your cancellation notice well before any auto-renewal kicks in. Many members miss this window and find themselves locked into another year unintentionally.

Dealing with retention offers

Once Revolution Spin receives your cancellation notice, you may receive contact from their team offering discounted rates, membership freezes, or other incentives to stay. These retention offers can sometimes be genuinely valuable if your reason for cancelling is cost-related rather than fundamental dissatisfaction with the service. Former members report receiving offers of 20-30% discounts or the ability to downgrade to off-peak memberships at significantly reduced rates.

However, be wary of accepting freezes instead of cancelling if you're genuinely done with the membership. A freeze typically lasts 1-3 months and then your full-price membership resumes, often with additional months added to any minimum term. If you're certain you want to cancel, don't let retention offers distract you from following through with the cancellation process.

What to do if things go wrong

If Revolution Spin continues charging you after your notice period expires despite proper cancellation procedure, take immediate action. First, contact them directly with your proof of delivery and demand an explanation and refund. If this doesn't resolve the issue within 7-10 days, initiate a chargeback through your bank for any unauthorized payments after your contract end date.

You can also file a complaint with the Financial Ombudsman Service if the dispute involves continued unauthorized direct debit collections. For broader contractual disputes, Citizens Advice offers free guidance on challenging unfair contract terms and can help you understand your legal position.

Several former members recommend documenting everything throughout the cancellation process—dates, times, names of people you speak with, and summaries of conversations. This documentation becomes invaluable if you need to escalate a complaint or challenge unfair charges. One member I spoke with successfully reclaimed three months of erroneous charges by presenting a detailed timeline of their cancellation attempts and Revolution Spin's failures to process them correctly.

Final advice from those who've been through it

The overwhelming consensus from former members is to start the cancellation process earlier than you think necessary. Don't wait until you're certain you want to cancel—once you're leaning that direction, begin gathering your documentation and preparing your cancellation letter. You can always continue using the facilities during your notice period, but you can't retroactively cancel if you miss important deadlines.

Additionally, former members stress the importance of staying calm and professional throughout the process, even if you're frustrated with the service or the cancellation procedure. Angry or confrontational communication tends to slow things down rather than speed them up, and you'll get better results by being polite but firm in following the correct procedure.

Remember that cancelling a gym membership is a normal business transaction, not something you need to feel guilty about or justify extensively. Revolution Spin is a business providing a service, and you're a customer exercising your contractual right to terminate that service according to the agreed terms. Approach it with that mindset, follow the postal cancellation procedure carefully, keep thorough records, and you'll navigate the process successfully without unnecessary stress or financial loss.