Ending your Third Space membership made easy

About Third Space

Third Space is a premium health club group operating across London and beyond, offering luxury gym facilities combined with high-end amenities that set it apart from traditional fitness centres. Founded in 2002, Third Space has established itself as one of the UK's leading luxury fitness brands, catering to members who seek more than just standard gym equipment and classes.

The clubs feature state-of-the-art training facilities, including extensive free weights areas, cutting-edge cardiovascular equipment, functional training zones, and dedicated studios for various fitness disciplines. What distinguishes Third Space from conventional gyms is its comprehensive approach to wellness, incorporating swimming pools, spa facilities, treatment rooms, and premium changing areas with complimentary toiletries and towels.

Third Space locations include flagship sites in Canary Wharf, Tower Bridge, Soho, Marylebone, Wimbledon, City, Islington, and Wood Wharf. Each club maintains its own character whilst delivering the brand's signature combination of fitness expertise and luxury amenities. Members benefit from access to over 300 classes weekly, ranging from traditional yoga and Pilates to innovative signature programmes developed by Third Space's expert trainers.

The clubs also house cafés and restaurants serving nutritionally balanced meals, creating a comprehensive lifestyle destination rather than simply a place to exercise. Personal training services are available at all locations, with highly qualified trainers offering bespoke programmes tailored to individual goals. This premium positioning comes with corresponding membership fees that reflect the elevated facilities and services provided.

Subscription plans and pricing

Third Space operates a tiered membership structure designed to accommodate different usage patterns and budgets, though all options remain firmly positioned in the premium segment of the fitness market. Understanding these membership categories is essential when considering cancellation, as different plans may carry distinct contractual obligations and notice requirements.

Membership categories and costs

The pricing structure at Third Space reflects its luxury positioning, with memberships typically starting from approximately £200 per month for single-club access. Multi-club memberships, which grant access to multiple Third Space locations across London, command higher monthly fees, often exceeding £300 per month. Peak membership options, offering unrestricted access to all facilities at any time, represent the premium tier and can cost significantly more.

Corporate memberships are available through participating employers, often at preferential rates compared to individual memberships. These arrangements may involve different cancellation procedures, as the contract might exist between Third Space and the employer rather than directly with the individual member. Therefore, corporate members should verify their specific contractual position before initiating cancellation.

Initial commitment periods

Third Space memberships typically require an initial minimum commitment period, commonly twelve months from the start date. This contractual obligation means members remain liable for monthly payments throughout this period, regardless of usage. As a result, understanding your specific commitment term is crucial before attempting to cancel, as premature cancellation may result in financial penalties or requirements to pay the remaining contract value.

Some promotional offers or specially negotiated memberships may feature different minimum terms, either shorter or longer than the standard twelve months. Your membership agreement should clearly state your specific commitment period. This means reviewing your original contract documents is an essential first step in any cancellation process, as it establishes your legal obligations and rights.

Additional costs and considerations

Beyond monthly membership fees, Third Space may charge a joining fee for new members, which can amount to several hundred pounds. Some members negotiate waived joining fees during promotional periods or through corporate arrangements. Personal training sessions, spa treatments, and certain specialist classes incur additional charges beyond standard membership fees.

In practice, the total monthly expenditure at Third Space can significantly exceed the base membership cost when members regularly utilise these supplementary services. This financial commitment is precisely why many members eventually seek to cancel, particularly when circumstances change or the investment no longer aligns with their fitness priorities or budget constraints.

Cancellation terms and conditions

Understanding Third Space's cancellation terms is fundamental to protecting your consumer rights and ensuring a smooth exit from your membership contract. The company's cancellation policy is governed both by the specific terms outlined in your membership agreement and by broader UK consumer protection legislation.

Notice period requirements

Third Space typically requires members to provide notice of cancellation, commonly one month before the desired termination date. This means if you wish to cancel your membership effective from the end of March, you would need to submit your cancellation notice no later than the end of February. The notice period begins from when Third Space receives and processes your cancellation request, not from when you send it.

Therefore, allowing sufficient time for postal delivery and administrative processing is essential. Sending your cancellation letter via Recorded Delivery provides verifiable proof of when Third Space received your notice, protecting you from disputes about timing. This documentation becomes particularly important if disagreements arise about whether adequate notice was provided.

Minimum term obligations

As previously mentioned, most Third Space memberships include a minimum commitment period, usually twelve months. If you wish to cancel before completing this minimum term, you may face early termination charges or be required to pay the remaining monthly fees for the contract duration. Your membership agreement should specify the exact penalties applicable to early cancellation.

However, UK consumer protection law provides certain rights that may override contractual terms in specific circumstances. For example, if the service quality has materially deteriorated, if facilities promised in your contract are unavailable, or if Third Space has changed terms to your detriment, you may have grounds to cancel without penalty. In practice, documenting any such issues thoroughly strengthens your position should disputes arise.

Circumstances permitting early cancellation

Third Space may permit cancellation without penalty in specific situations, including permanent relocation more than a reasonable distance from any Third Space location, long-term injury or medical conditions preventing gym use, or significant life changes such as redundancy. These compassionate grounds typically require supporting documentation, such as medical certificates, proof of relocation, or employment termination letters.

The company retains discretion in accepting or rejecting early cancellation requests based on these circumstances. As a result, clearly explaining your situation and providing comprehensive supporting evidence increases the likelihood of a favourable outcome. This means your cancellation letter should articulate your circumstances professionally and include copies of relevant documentation.

Legal protections under UK consumer law

The Consumer Rights Act 2015 provides important protections for gym members in the UK. Services must be provided with reasonable care and skill, as described, and fit for purpose. If Third Space fails to meet these standards, you may have legal grounds to cancel your membership regardless of contractual minimum terms.

Additionally, the Consumer Contracts Regulations 2013 grant a 14-day cooling-off period for contracts concluded off-premises or at a distance (online or by phone). If you signed up for membership through these channels, you have the right to cancel within 14 days without penalty or reason. This statutory right cannot be overridden by contractual terms, therefore it represents an absolute protection for new members.

How to cancel Third Space by post

Cancelling your Third Space membership by post remains the most reliable method for protecting your consumer rights and creating an indisputable record of your cancellation request. Whilst some companies promote online or telephone cancellation methods, postal cancellation using Recorded Delivery provides legal-standard proof of both the content and delivery of your notice.

Why postal cancellation is recommended

Sending cancellation notices by Recorded Delivery creates an official postal record with a unique tracking number, delivery confirmation, and signature upon receipt. This documentation proves exactly when Third Space received your cancellation, eliminating disputes about whether adequate notice was provided. In practice, this evidence becomes invaluable if disagreements arise about cancellation timing or if the company claims never to have received your request.

Phone cancellations rely on the company's internal record-keeping and your memory of conversations, neither of which provides independent verification. Online cancellation methods depend on the company's systems functioning correctly and maintaining accurate records. Therefore, postal cancellation with tracking represents the gold standard for consumer protection, giving you control over evidence creation independent of the company's cooperation.

Essential information for your cancellation letter

Your cancellation letter should include specific information to ensure Third Space can identify your account and process your request efficiently. Begin with your full name exactly as it appears on your membership agreement, followed by your membership number, which appears on your membership card and monthly statements. Include your contact telephone number and email address to facilitate any necessary communication.

State clearly and unambiguously that you are cancelling your membership, specifying your desired termination date. This date should account for the required notice period as outlined in your membership agreement. Reference your membership start date and acknowledge any minimum term obligations, either confirming you have completed the minimum term or explaining circumstances justifying early cancellation.

If you are requesting early cancellation due to specific circumstances such as relocation, injury, or financial hardship, explain your situation clearly and reference any supporting documentation you are enclosing. Request written confirmation of your cancellation and the final payment date. As a result, your letter creates a comprehensive record of your cancellation request and the terms under which you are cancelling.

The correct postal address for cancellations

Sending your cancellation letter to the correct address is absolutely critical for ensuring Third Space receives and processes your request. Based on current information, cancellation letters should be sent to Third Space's head office. However, it is advisable to verify the current cancellation address by checking your membership agreement or contacting your specific club, as administrative addresses can change.

When you have confirmed the correct address, format it precisely as provided by Third Space to avoid postal delays. The address should typically include the company name, street address, city, and postcode. Ensuring accuracy at this stage prevents your cancellation being delayed due to misdirection.

Using Recorded Delivery for proof

Visit your local Post Office to send your cancellation letter via Recorded Delivery, which costs approximately £3-4 and provides tracking and proof of delivery. The Post Office will provide a receipt with a unique tracking reference number. Retain this receipt carefully, as it constitutes your proof of posting and allows you to track delivery online through Royal Mail's tracking service.

Recorded Delivery requires a signature upon delivery, creating official confirmation that Third Space received your letter on a specific date. This signature record is maintained by Royal Mail and can be accessed if disputes arise. Therefore, this modest investment in postage provides substantial protection for your consumer rights and peace of mind that your cancellation has been properly documented.

Using Postclic for convenient cancellation

For members seeking a more convenient approach whilst maintaining the legal benefits of postal cancellation, services like Postclic offer a modern solution to traditional letter-sending. Postclic allows you to create, send, and track cancellation letters entirely online, combining the legal robustness of postal delivery with digital convenience.

The service handles the printing, enveloping, and posting of your letter using tracked delivery, providing digital proof of sending and delivery confirmation. This means you avoid trips to the Post Office whilst still obtaining the crucial evidence that postal cancellation provides. Postclic maintains digital records of your letter content and delivery status, creating a comprehensive audit trail accessible whenever needed.

In practice, using Postclic saves time and ensures professional formatting of your cancellation letter, reducing the risk of omitting essential information. The service typically costs comparable to or slightly more than Recorded Delivery postage alone, but includes letter preparation and envelope services. As a result, it represents an efficient middle ground between traditional postal methods and less secure digital-only approaches.

Following up on your cancellation

After confirming delivery of your cancellation letter through Royal Mail tracking or Postclic's notification system, monitor your bank account to verify that direct debit payments cease as expected. Third Space should send written confirmation of your cancellation, including the final payment date and any outstanding balance. If you do not receive this confirmation within two weeks of delivery, follow up with a second letter referencing your original cancellation.

Keep copies of all correspondence, delivery confirmations, and bank statements showing final payments. This documentation protects you if Third Space continues taking payments after your membership should have ended. Should unauthorised payments occur, contact your bank immediately to dispute the transactions, providing your cancellation evidence to support your claim.

Customer reviews and tips

Understanding other members' experiences with Third Space cancellation provides valuable insights into common challenges and effective strategies. Customer reviews reveal patterns that can help you navigate the cancellation process more successfully and anticipate potential obstacles.

Common reasons members cancel

Members cite various reasons for cancelling Third Space memberships, with cost being among the most frequently mentioned factors. The premium pricing, whilst justified by luxury facilities, represents a significant ongoing financial commitment that may become unsustainable due to changing personal circumstances, redundancy, or competing financial priorities. As a result, many members who initially valued the premium experience eventually conclude that the cost-benefit balance no longer works for their situation.

Relocation is another common cancellation trigger, as Third Space's London-centric locations mean members moving outside the capital lose practical access to facilities. Some members cancel due to underutilisation, recognising they are paying premium prices for facilities they rarely use due to work commitments, family obligations, or simply finding their exercise preferences have changed.

Injury or health conditions that prevent gym attendance for extended periods prompt some cancellations, particularly when members face lengthy recovery periods. Others cancel following negative experiences with customer service, billing disputes, or disappointment with facility maintenance standards. In practice, understanding these common cancellation reasons helps frame your own cancellation request appropriately, particularly if seeking early termination on compassionate grounds.

Customer feedback on cancellation experiences

Customer reviews of Third Space's cancellation process present mixed experiences. Some members report straightforward cancellations processed efficiently once proper notice was provided, particularly when minimum term obligations had been fulfilled. These positive experiences typically involved clear communication, correct use of written cancellation methods, and adherence to contractual notice periods.

However, other reviews describe challenges including continued billing after cancellation, difficulties obtaining written confirmation, or disputes about whether adequate notice was provided. These problematic experiences often correlate with members who attempted to cancel by phone or email rather than using verifiable postal methods. Therefore, these accounts reinforce the importance of using Recorded Delivery or tracked postal services to create indisputable evidence.

Some members report that Third Space attempted to retain them through offers of membership freezes, discounted rates, or transfers to different locations. Whilst these retention efforts are standard business practice, they can delay cancellation if members feel pressured to consider alternatives when they have already decided to leave. This means being clear and firm in your cancellation communication helps expedite the process.

Practical tips from member experiences

Based on customer feedback, several practical tips emerge for successfully cancelling Third Space membership. First, review your membership agreement thoroughly before initiating cancellation to understand your specific obligations, notice period, and any early termination penalties. This preparation prevents surprises and allows you to plan your cancellation timing strategically.

Second, calculate your notice period carefully and send your cancellation letter with sufficient time for postal delivery and processing before your notice period begins. Adding several extra days as a buffer protects against postal delays or administrative processing times. In practice, sending your cancellation two to three days before the notice period deadline provides this protective margin.

Third, keep meticulous records of all cancellation-related documentation, including copies of your cancellation letter, postal receipts, tracking information, delivery confirmations, and any subsequent correspondence with Third Space. Photograph or scan these documents and store them securely, as they may be needed months later if billing disputes arise.

Fourth, monitor your bank account carefully after your expected final payment date. Set a calendar reminder to check that direct debits have ceased as scheduled. If unauthorised payments continue, act immediately by contacting both Third Space and your bank, as prompt action strengthens your position for obtaining refunds.

Dealing with retention attempts

Third Space may contact you following receipt of your cancellation to discuss your reasons for leaving and offer alternatives to cancellation. These retention conversations are standard practice in the fitness industry and may include offers such as membership freezes, allowing you to suspend payments temporarily rather than cancelling permanently, or discounted membership rates to address cost concerns.

Whilst these offers may genuinely suit some members' circumstances, remember that you have no obligation to accept alternatives if you have decided to cancel. Be polite but firm in declining retention offers if cancellation remains your preference. This means clearly restating your intention to proceed with cancellation as outlined in your written notice.

If you are interested in exploring alternatives, ensure any new arrangements are documented in writing with clear terms before agreeing. Verbal promises made during retention calls should be confirmed in writing to prevent misunderstandings. Therefore, request written confirmation of any modified membership terms before accepting alternatives to cancellation.

When to seek additional support

If Third Space refuses to process your cancellation, continues billing after your membership should have ended, or disputes the validity of your cancellation notice despite your having proper documentation, you may need to escalate the matter. Begin by sending a formal complaint letter to Third Space's customer service department, referencing your original cancellation, providing evidence of delivery, and requesting immediate resolution.

If this complaint does not resolve the issue, contact your bank to dispute any unauthorised direct debit payments, providing your cancellation evidence. Banks have obligations under the Direct Debit Guarantee to refund unauthorised payments. Additionally, consider reporting the matter to Citizens Advice, which provides free consumer rights guidance and can advise on further escalation options.

For persistent disputes involving significant sums, the Alternative Dispute Resolution (ADR) scheme or small claims court may be appropriate. As a result, maintaining comprehensive documentation from the outset of your cancellation process proves invaluable if matters escalate to formal dispute resolution. Your postal cancellation evidence, delivery confirmations, and correspondence records form the foundation of any consumer rights claim.

Understanding your rights as a consumer and exercising them confidently through proper cancellation procedures protects you from unfair treatment and ensures your membership ends cleanly. Third Space, like all UK businesses, must comply with consumer protection legislation, and you have every right to expect professional handling of your cancellation request when you have fulfilled your contractual obligations and provided proper notice through verifiable channels.