Ending your Breeze Wellbeing membership made easy

About Breeze Wellbeing

Breeze Wellbeing is a UK-based digital health and wellness service that provides personalised nutrition and dietary guidance to help individuals achieve their health goals. Operating from their Birmingham headquarters, this service connects users with qualified nutritionists and dietitians who offer tailored meal plans, nutritional advice, and ongoing support through a subscription-based model.

The platform focuses on evidence-based approaches to weight management, healthy eating habits, and lifestyle improvements. As a result, many customers turn to Breeze Wellbeing when seeking professional guidance for weight loss, managing health conditions through diet, or simply improving their overall nutritional intake. The service combines technology with human expertise, allowing members to access their personalised plans through a digital platform whilst receiving regular check-ins from qualified professionals.

This means that unlike generic diet apps, Breeze Wellbeing offers a more comprehensive approach that takes into account individual circumstances, medical history, and personal preferences. However, as with any subscription service, there may come a time when you need to cancel your membership, whether due to achieving your goals, financial constraints, or simply finding that the service no longer meets your needs.

Subscription plans and pricing

Understanding the subscription structure is essential before initiating any cancellation process. Breeze Wellbeing typically offers several membership tiers designed to accommodate different budgets and levels of support required by users.

Available membership options

The service generally provides multiple subscription plans that vary in terms of access to nutritionists, frequency of consultations, and additional features. Therefore, your cancellation rights and notice periods may differ depending on which plan you initially selected.

In practice, many wellness subscription services also offer quarterly or annual payment options that provide discounted rates compared to monthly billing. Whilst these longer-term commitments can save money initially, they often come with different cancellation terms that you should carefully review.

Understanding your payment commitment

When you signed up for Breeze Wellbeing, you likely agreed to either a rolling monthly contract or a fixed-term agreement. This distinction is crucial because it directly affects your cancellation rights. Monthly rolling contracts typically allow cancellation with 30 days' notice, whereas fixed-term contracts may require you to complete the entire contracted period or pay an early termination fee.

As a consumer, you have the right to clear information about what you're paying for and how long you're committed. Therefore, reviewing your original agreement documentation is an essential first step before proceeding with cancellation.

Cancellation terms and conditions

Understanding your legal position is fundamental to ensuring a smooth cancellation process. Under UK consumer protection law, you have specific rights when it comes to cancelling subscription services, and Breeze Wellbeing must honour these statutory requirements.

Your cooling-off period rights

The Consumer Contracts Regulations 2013 provide you with a 14-day cooling-off period when you purchase services online or by distance selling. This means that if you've recently signed up to Breeze Wellbeing, you have an automatic right to cancel within 14 days of starting your subscription without providing any reason whatsoever.

During this cooling-off period, you're entitled to a full refund for any payments made, though the company may deduct charges for any services you've already received if you explicitly requested that the service begin immediately. In practice, this protection is designed to give consumers adequate time to assess whether a service genuinely meets their needs.

Notice periods and contractual obligations

Beyond the cooling-off period, your cancellation rights depend on the specific terms outlined in your membership agreement. Most subscription services, including wellness platforms like Breeze Wellbeing, require advance notice of cancellation to prevent further billing cycles.

Typically, you should expect to provide at least 30 days' written notice before your next billing date. This means that if you cancel on the 15th of the month but your billing date is the 1st, you may still be charged for the following month. Therefore, timing your cancellation appropriately can prevent unnecessary charges.

Fixed-term contracts and early termination

If you committed to a three-month, six-month, or annual plan, you may find yourself bound to complete the contracted period. However, UK law requires that any early termination fees must be reasonable and represent a genuine pre-estimate of the company's losses, not a penalty.

As a result, if you believe an early termination fee is excessive or unfairly applied, you have grounds to challenge it. The Consumer Rights Act 2015 protects you against unfair contract terms, and you can seek assistance from consumer protection organisations if needed.

Common reasons for cancellation

Understanding why customers typically cancel can help you articulate your own reasons clearly in your cancellation correspondence. Common motivations include achieving weight loss or health goals and no longer requiring ongoing support, financial circumstances changing and needing to reduce monthly expenses, finding that the service doesn't align with personal preferences or dietary requirements, receiving inadequate support or responsiveness from assigned nutritionists, or discovering alternative solutions that better suit individual needs.

Whilst you're not legally required to provide a reason for cancellation after the cooling-off period expires, doing so can sometimes facilitate a smoother process and may prompt the company to address service issues or offer retention incentives.

How to cancel Breeze Wellbeing by post

Cancelling by post remains the most reliable and legally robust method for terminating subscription services. This approach provides you with tangible proof of your cancellation request and creates an official paper trail that protects your consumer rights.

Why postal cancellation is recommended

Despite living in a digital age, sending cancellation requests by post offers several distinct advantages over other methods. Firstly, a physical letter sent via Recorded Delivery provides indisputable proof that your cancellation was sent and received. This evidence becomes invaluable if disputes arise about whether you gave proper notice or if the company continues charging you after cancellation.

In practice, many consumers find that online cancellation processes can be deliberately complicated, with hidden menu options or technical glitches that prevent successful submission. Phone cancellations offer no written record unless you follow up in writing, and email cancellations can be claimed as undelivered or lost in spam filters. Therefore, postal cancellation eliminates these potential obstacles and puts you in the strongest legal position.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and include all necessary information to identify your account and communicate your intentions unambiguously. Essential elements include your full name as it appears on the account, your account number or membership reference, your contact details including address and email, a clear statement that you wish to cancel your subscription, the date from which you want the cancellation to take effect, and a request for written confirmation of the cancellation.

This means your letter doesn't need to be lengthy or overly formal, but it must contain sufficient detail to ensure Breeze Wellbeing can process your request without delay. You should also reference any relevant contract terms or notice periods to demonstrate that you've fulfilled your obligations.

Sending your letter via Recorded Delivery

Using Royal Mail's Recorded Delivery service is essential when sending cancellation correspondence. This service provides you with a receipt and tracking number that proves exactly when your letter was posted and when it was delivered to Breeze Wellbeing's registered address.

The official postal address for Breeze Wellbeing is:

• 156 Great Charles Street, Queensway, Birmingham, B3 3HN, UK

Recorded Delivery typically costs around £3-£4 and provides peace of mind that significantly outweighs this modest expense. As a result, you'll have concrete evidence should any billing disputes arise after your cancellation date.

Using Postclic for simplified postal cancellation

For those who find the postal cancellation process daunting or time-consuming, services like Postclic offer a practical alternative. Postclic specialises in helping consumers send official correspondence, including cancellation letters, with full tracking and professional formatting.

This means you can complete the entire process digitally whilst still benefiting from the legal protections of postal cancellation. Postclic handles the printing, envelope preparation, and Recorded Delivery posting on your behalf, providing you with digital proof of postage and delivery tracking. Therefore, you save time visiting the post office whilst maintaining the strongest possible evidence trail for your cancellation request.

Timeline and follow-up actions

Once you've posted your cancellation letter, you should receive confirmation within 7-10 working days. If you don't receive acknowledgement within this timeframe, follow up with another letter referencing your original correspondence and including copies of your Recorded Delivery receipt.

In practice, monitoring your bank statements after the cancellation date is crucial. If Breeze Wellbeing continues charging you despite proper notice, contact your bank immediately to dispute the transaction and provide them with your Recorded Delivery evidence.

Customer reviews and tips

Learning from others' experiences can help you navigate the cancellation process more effectively and avoid common pitfalls that consumers encounter when ending their Breeze Wellbeing subscriptions.

Common customer experiences

Reviews of Breeze Wellbeing's cancellation process vary, with some customers reporting straightforward experiences whilst others describe challenges. Many users appreciate the personalised nutrition guidance they receive but find that once they've achieved their goals or established healthy habits, continuing the subscription no longer provides sufficient value to justify the monthly cost.

Some customers have reported difficulties locating clear cancellation instructions on the website, which reinforces why postal cancellation is the most reliable approach. This means you're not dependent on navigating potentially unclear online processes or waiting on hold for customer service representatives.

Practical tips for successful cancellation

Based on consumer experiences, several practical strategies can help ensure your cancellation proceeds smoothly. Firstly, always check your next billing date before sending your cancellation letter. Therefore, you can ensure you provide adequate notice according to your contract terms and avoid being charged for an additional billing cycle.

Secondly, keep comprehensive records of all correspondence, including copies of your cancellation letter, Recorded Delivery receipts, tracking information, and any responses from Breeze Wellbeing. As a result, you'll have complete documentation if disputes arise or if you need to escalate the matter to consumer protection organisations.

Thirdly, consider cancelling any direct debit or continuous payment authority with your bank after your cancellation takes effect. This provides an additional layer of protection against unauthorised charges, though you should only do this after the final legitimate payment has been processed to avoid breaching your contract.

What to do if problems arise

If Breeze Wellbeing doesn't honour your cancellation or continues charging you after proper notice, you have several escalation options available. Initially, send a formal complaint letter to the company, again via Recorded Delivery, outlining the issue and requesting immediate resolution.

If this doesn't resolve the matter, you can contact your bank to dispute any unauthorised charges. Under the Direct Debit Guarantee or chargeback provisions for card payments, you may be entitled to refunds for payments taken after your cancellation date.

Additionally, you can seek assistance from consumer protection organisations such as Citizens Advice or report the company to Trading Standards if you believe they're engaging in unfair commercial practices. In practice, most companies prefer to resolve disputes directly rather than face regulatory scrutiny, so mentioning these options in your complaint correspondence often prompts swifter action.

Protecting yourself from auto-renewal

Many subscription services, including wellness platforms, automatically renew contracts unless you actively cancel. This means that if you initially signed up for a three-month plan, it may automatically convert to a rolling monthly contract unless you take action before the renewal date.

Therefore, setting calendar reminders well in advance of renewal dates is essential if you're considering cancellation. This gives you adequate time to send your cancellation letter with proper notice and avoid being locked into another contract period.

Alternative options before cancelling

Before proceeding with full cancellation, you might consider whether alternative arrangements could better suit your needs. Some customers successfully negotiate temporary suspensions of their membership during holidays or financially challenging periods, allowing them to resume the service later without losing their account history or progress data.

Others downgrade to a less expensive plan that provides basic access without the full suite of features. In practice, companies often prefer retaining customers at reduced rates rather than losing them entirely, so it's worth enquiring about these options if you've found value in the service but need to reduce costs.

However, if you've decided that cancellation is the right choice for your circumstances, proceeding confidently with the postal cancellation method outlined above will protect your consumer rights and ensure a clear end to your subscription obligations. Remember that you're entitled to cancel services that no longer meet your needs, and UK consumer law provides robust protections to ensure companies honour your cancellation requests when proper notice is given.