Ending your Hims UK subscription made easy

What is Hims UK?

Hims UK is a telehealth platform that provides discreet access to prescription treatments and wellness products for men's health concerns. Operating in the United Kingdom since 2021, the service focuses primarily on conditions that many men find difficult to discuss in person, including hair loss, erectile dysfunction, premature ejaculation, and skincare issues. The platform connects users with UK-registered clinicians who can assess symptoms through online consultations and prescribe appropriate treatments when medically suitable.

The service operates on a subscription model, delivering medications and products directly to your door in plain packaging. After completing an online assessment, a healthcare professional reviews your information and, if approved, issues a prescription. Medications are then dispensed by a UK-registered pharmacy and shipped to your address. Most importantly, Hims UK requires you to maintain an active subscription to continue receiving treatments, which is why understanding the cancellation process becomes crucial if you decide the service no longer meets your needs.

Hims UK differentiates itself from traditional GP visits by offering convenience and privacy. You can complete consultations from home, receive treatments without visiting a pharmacy, and manage everything through their platform. However, this convenience comes with the commitment of a subscription service, and many users find themselves needing to cancel for various reasons including finding alternative treatments, experiencing side effects, cost considerations, or simply no longer requiring the medication.

The company operates as Hims & Hers UK Limited and is registered in England and Wales. Their business model relies heavily on recurring subscriptions, which means the cancellation process requires careful attention to detail. Unlike one-off purchases, subscription services need proper termination procedures to ensure you're not charged for future deliveries or locked into contractual obligations you no longer want.

Plans, features and pricing

Hims UK structures its offerings around specific treatment categories rather than traditional membership tiers. Each treatment area operates as its own subscription, meaning you pay for the specific product or medication you're receiving. This approach differs from all-inclusive health plans, as you're essentially subscribing to individual treatment pathways.

Hair loss treatments

The hair loss category includes finasteride tablets and minoxidil solutions, often offered individually or as combination treatments. Prices typically range from £19 to £49 per month depending on the specific treatment and dosage. The finasteride-only plans usually sit at the lower end of this range, whilst combination packages that include both finasteride and minoxidil cost more. Additionally, some plans include supplementary products like specialized shampoos or vitamins, which increase the monthly cost.

Erectile dysfunction treatments

For erectile dysfunction, Hims UK offers sildenafil (generic Viagra), tadalafil (generic Cialis), and branded versions of these medications. Pricing varies considerably based on dosage and quantity, typically ranging from £15 to £80 per month. The pay-as-you-go options allow for occasional use, whilst regular subscription plans offer better value for those requiring consistent treatment. Keep in mind that higher dosages and branded medications command premium prices compared to generic alternatives.

Premature ejaculation treatments

Treatments for premature ejaculation include sertraline tablets and lidocaine-based topical treatments. These subscriptions generally cost between £20 and £40 monthly. The platform may offer combination approaches that include both medication and behavioural guidance, which can affect the overall pricing structure.

Skincare and wellness products

Beyond prescription medications, Hims UK provides various skincare products, supplements, and wellness items. These range from £10 to £50 monthly depending on the specific products selected. Many users subscribe to multiple product lines simultaneously, which can significantly increase their total monthly expenditure.

Most importantly, these subscriptions automatically renew unless you actively cancel them. The company processes payments before dispatching each shipment, and delivery frequencies can be monthly, bi-monthly, or quarterly depending on your selected plan. This automatic renewal feature is precisely why many former subscribers emphasize the importance of cancelling properly when you no longer need the service.

Terms of service and cancellation policy

Understanding Hims UK's contractual terms is essential before attempting cancellation. The company's terms of service establish specific requirements for ending your subscription, and failing to follow these correctly can result in unwanted charges or continued shipments.

Contract duration and commitment

Hims UK typically operates on a rolling subscription basis without fixed-term contracts for most products. This means you're not locked into a six-month or twelve-month commitment, and you can theoretically cancel at any time. However, the critical detail lies in the notice period requirements. The company requires adequate notice before your next billing date to process cancellations effectively.

According to their terms, you must cancel at least five working days before your next scheduled payment and shipment date. This notice period is crucial because cancellation requests submitted too close to the billing date may not be processed in time, resulting in one additional charge and shipment. Many users make the mistake of cancelling on the day before their renewal, only to find they've been charged anyway because they didn't meet the notice requirement.

Refund policy

Hims UK's refund policy is relatively strict, particularly for prescription medications. Once medications have been dispensed and shipped, they typically cannot be returned or refunded due to safety regulations governing pharmaceutical products. This applies even if you cancel immediately after receiving a shipment. Non-prescription products may have slightly more flexibility, but the company's terms generally state that opened or used products cannot be returned.

Additionally, if you've completed an online consultation and received a prescription, the consultation fee (if charged separately) is usually non-refundable. This makes timing your cancellation particularly important, as you want to avoid paying for shipments you don't intend to use.

UK consumer rights

Under UK consumer law, specifically the Consumer Contracts Regulations 2013, you have certain rights when purchasing services online. You typically have a 14-day cooling-off period for distance sales, during which you can cancel without providing a reason. However, this right is modified for prescription medications because they're made to order based on your specific health needs. Once a prescription has been fulfilled and medication prepared, the cooling-off period may not apply.

Keep in mind that these regulations protect your right to cancel ongoing subscriptions, and companies cannot make cancellation unreasonably difficult. If you encounter obstacles that seem designed to prevent cancellation, you can escalate the matter to trading standards or consumer protection organizations.

Data retention and privacy

When cancelling your Hims UK subscription, your account information and medical records remain stored according to UK data protection laws and medical record retention requirements. The company must retain certain health information for legal and regulatory purposes, typically for several years. However, you can request deletion of non-essential data under GDPR rights, though this requires a separate data deletion request beyond standard cancellation.

Cancelling by post - the complete guide

Sending a cancellation letter by post remains the most reliable and legally robust method for terminating your Hims UK subscription. Whilst digital methods may seem more convenient, postal cancellation creates an indisputable paper trail that protects you if disputes arise about whether cancellation was properly requested.

Why postal cancellation is most reliable

First, postal cancellation provides verifiable proof of your cancellation request. When you send a letter via Recorded Delivery, you receive tracking information and confirmation that your letter reached the recipient. This evidence becomes invaluable if the company claims they never received your cancellation or if you're charged after requesting termination. Digital methods can fail due to technical issues, emails can be filtered to spam folders, and online forms can malfunction without you realizing the submission didn't process correctly.

Next, postal cancellation creates a formal record with a specific date stamp. This matters tremendously when calculating notice periods and determining whether you met the five-working-day requirement. If you send your letter with sufficient time before your billing date, the postmark and delivery confirmation prove you provided adequate notice, even if the company processes it slowly.

Additionally, companies generally take postal cancellations more seriously than digital requests. A formal letter demonstrates your commitment to cancelling and creates a more significant administrative obligation for the company to respond. Most importantly, if you ever need to escalate a dispute to your bank for a chargeback or to a consumer protection agency, having postal proof strengthens your case considerably.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and include specific information that identifies your account and explicitly states your intention to cancel. Start by including your full name exactly as it appears on your Hims UK account, your account email address, and any customer reference number if you have one. This information helps the company locate your account quickly and reduces the chance of processing errors.

In the body of your letter, state clearly and unambiguously that you are cancelling your subscription effective immediately or from a specific date. Use direct language such as \