Ending your Kilo Health membership made easy

About Kilo Health

Kilo Health is a Lithuanian-based digital health and wellness company that has expanded its services throughout Europe, including the United Kingdom. The company operates multiple health-focused apps and subscription services designed to help users manage weight loss, fitness, mental wellbeing, and various health conditions through personalised digital programmes.

Founded in 2013, Kilo Health has grown into one of Europe's largest digital health companies, offering services through various branded apps including Keto Cycle, Fastic, DoFasting, and others. Each app typically provides customised meal plans, workout routines, health tracking features, and educational content delivered through a subscription model.

The company's business model centres on initial questionnaires that assess your health goals, dietary preferences, and lifestyle habits. Based on your responses, the platform generates a personalised programme and encourages you to subscribe for continued access to premium features, meal plans, and ongoing support.

Most UK customers discover Kilo Health services through social media advertising, particularly on Facebook and Instagram, where the company invests heavily in targeted marketing campaigns. The ads often promise quick results, personalised approaches, and scientifically-backed methods for achieving health goals.

How Kilo Health operates in the UK market

Kilo Health serves UK customers primarily through digital platforms, with subscriptions managed online and through mobile applications. The company processes payments in British pounds and complies with UK consumer protection regulations, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

From my experience processing cancellations for similar digital health services, customers often sign up during promotional periods offering discounted trial rates. However, many don't realise they've committed to ongoing subscriptions that automatically renew at higher standard rates after the initial period ends.

The company operates from its headquarters in Vilnius, Lithuania, but maintains customer service operations for UK clients. This international structure sometimes creates confusion when customers need to cancel or resolve billing disputes, as they're dealing with a European company rather than a UK-based business.

Plans, features and pricing

Kilo Health doesn't operate under a single pricing structure because the company manages multiple branded apps, each with its own subscription tiers. The pricing varies significantly depending on which specific app or service you've subscribed to, but there are common patterns across their offerings.

Typical subscription structures

Most Kilo Health apps follow similar pricing models. You'll typically encounter a low-cost trial period, often ranging from £1 to £5 for the first week or fortnight. This trial gives you access to the full programme, including meal plans, recipes, workout guides, and tracking features.

After the trial period, subscriptions automatically convert to standard pricing. Here's where costs increase substantially. Monthly subscriptions generally range from £20 to £40 per month, whilst longer-term commitments offer reduced per-month costs.

What's included in subscriptions

Regardless of which Kilo Health app you're using, subscriptions typically provide access to personalised meal plans tailored to your dietary preferences and health goals. These plans include recipes, shopping lists, and nutritional information designed to help you stay on track.

Most subscriptions also include workout programmes ranging from beginner to advanced levels, progress tracking tools that monitor your weight, measurements, and other health metrics, and educational content about nutrition, exercise, and healthy lifestyle habits.

Some premium tiers offer additional features like one-on-one coaching support, access to registered dietitians or nutritionists, more extensive recipe databases, and integration with fitness trackers and health apps.

Common pricing concerns

From processing thousands of cancellations, I've noticed several recurring issues with Kilo Health pricing. First, many customers don't realise the trial automatically converts to a full-price subscription. The company does disclose this in the terms, but it's easy to miss during the sign-up process when you're focused on starting your health journey.

Second, the billing cycle often doesn't align with calendar months. If you start a trial mid-month, your renewal might occur at an unexpected time, making it harder to track when charges will appear on your bank statement.

Third, customers who purchase longer-term subscriptions sometimes find that refunds are difficult to obtain if they decide the service isn't right for them after a few weeks. Whilst UK consumer law provides some protections, the digital nature of the service complicates refund claims.

Terms of service and cancellation policy

Understanding Kilo Health's terms of service is absolutely crucial before attempting to cancel. The company's policies are governed by both their own terms and UK consumer protection legislation, which sometimes creates confusion about your rights and obligations.

Standard cancellation terms

Kilo Health's cancellation policy varies slightly depending on which specific app you're using, but the general framework remains consistent. Subscriptions automatically renew unless you actively cancel before the renewal date. This is standard practice for subscription services, but it catches many customers off guard.

Most importantly, you need to cancel at least 24 to 48 hours before your next billing date to avoid being charged for another period. This timing requirement is stricter than many UK-based services, so don't leave your cancellation until the last minute.

The company typically processes cancellations to take effect at the end of your current billing period, not immediately. This means you'll retain access to the service until the period you've already paid for expires, which is actually consumer-friendly compared to some competitors who cut off access immediately.

UK consumer rights and notice periods

Under the Consumer Contracts Regulations 2013, UK customers have a 14-day cooling-off period for services purchased online. During this period, you can cancel for any reason and receive a full refund, minus any service you've already used.

However, here's the catch: if you actively use the service during those 14 days—downloading meal plans, accessing recipes, using tracking features—Kilo Health can deduct a proportionate amount for the service you've consumed. For digital content that you've fully accessed, they may argue you've forfeited your right to a refund.

After the 14-day period expires, your cancellation rights depend on Kilo Health's terms of service rather than statutory cooling-off rights. This is why timing matters enormously when cancelling.

Refund policies and what to expect

Refunds from Kilo Health are notoriously difficult to obtain once you're past the cooling-off period. The company's position is that you're paying for access to digital content, and once you've accessed that content, they've fulfilled their obligation.

For monthly subscriptions, you're unlikely to receive a refund for the current month, even if you cancel immediately after renewal. The company will typically let your subscription run until the end of the paid period rather than providing a pro-rata refund.

For longer-term subscriptions (three, six, or twelve months), refunds become even more complicated. If you've paid upfront for a year and want to cancel after two months, don't expect to receive ten months' worth of refund. The company may offer a partial refund at their discretion, but they're not legally obligated to do so unless you can demonstrate a breach of contract or misrepresentation.

Why written cancellation provides the best protection

After handling countless subscription disputes, I always recommend cancelling by post using Recorded Delivery for several compelling reasons. First and foremost, you create an indisputable paper trail proving exactly when you submitted your cancellation request.

Digital cancellation methods—whether through apps, websites, or email—can fail in ways you won't discover until it's too late. Apps crash, websites have technical glitches, emails end up in spam folders, and customer service portals mysteriously "lose" cancellation requests. I've seen all of these scenarios countless times.

With postal cancellation via Recorded Delivery, you receive proof of posting and confirmation of delivery. If Kilo Health later claims they never received your cancellation and charges you for another period, you have Royal Mail's tracking records as evidence. This documentation is invaluable if you need to dispute charges with your bank or credit card company.

Additionally, sending cancellation by post forces you to be clear and specific about your intentions. There's no ambiguity, no clicking the wrong button, no accidentally selecting "pause" instead of "cancel." You state in writing that you want to terminate your subscription, and that written record protects you.

Cancelling by post - the complete guide

Cancelling your Kilo Health subscription by post is the most reliable method for ensuring your request is properly documented and processed. Here's exactly how to do it correctly, with insider tips to avoid common pitfalls.

Step one: Gather your account information

Before you write anything, collect all relevant details about your subscription. You'll need your full name exactly as it appears on your account, the email address associated with your subscription, your customer ID or account number if you have one, and the specific app or service name you're cancelling.

Also note your current subscription type and renewal date. Log into your account or check your most recent billing email to find this information. Knowing your renewal date is crucial because you want to ensure your cancellation arrives well before that date.

If you've experienced any billing issues, technical problems, or customer service interactions, document those as well. Whilst you don't need to include extensive details in your cancellation letter, having this information readily available helps if disputes arise later.

Step two: Prepare your cancellation letter

Your cancellation letter should be clear, concise, and professional. Start with your full name and contact details at the top, followed by the date you're writing the letter. Address it to Kilo Health's customer service department.

In the body of your letter, state explicitly that you wish to cancel your subscription. Use clear language like "I am writing to cancel my subscription" rather than softer phrases like "I would like to consider cancelling." Ambiguity can work against you.

Include all the account information you gathered in step one. The more specific you are, the harder it is for the company to claim they couldn't identify your account or process your request.

Request written confirmation of your cancellation, including the effective date when your subscription will terminate. This creates an obligation for them to respond and provides another layer of documentation.

Keep your letter to one page if possible. You don't need to explain why you're cancelling or justify your decision, though you can include a brief reason if you wish. Remember, you're informing them of your decision, not asking for permission.

Step three: Send via Recorded Delivery

Never send your cancellation using standard post. Always use Royal Mail Recorded Delivery, which costs around £3 to £4 but provides invaluable proof of sending and delivery. This small investment can save you significant money and hassle if disputes arise.

When you send via Recorded Delivery, you'll receive a receipt with a tracking number. Keep this receipt in a safe place—photograph it with your phone as a backup. You can track your letter's progress online using the Royal Mail tracking service.

The recipient must sign for Recorded Delivery items, so you'll have proof that someone at Kilo Health received your cancellation. This signature record is crucial if the company later claims they never received your request.

Send your letter at least five to seven working days before your next renewal date, preferably longer. This timing accounts for postal delays and gives the company adequate time to process your cancellation before the next billing cycle.

Where to send your cancellation letter

This is critically important: you must send your cancellation to Kilo Health's correct registered address. Sending to the wrong address can delay or invalidate your cancellation. Based on current company records, send your cancellation letter to:

• Kilo Health
• Antakalnio str. 17
• Vilnius, LT-10312
• Lithuania

Yes, you're sending your letter to Lithuania, not a UK address. This is because Kilo Health operates from its European headquarters. When sending internationally, allow extra time for delivery—typically five to ten working days.

Make sure you have adequate postage for international mail. Your local Post Office can advise on the correct postage amount and help you send the letter via International Tracked and Signed service, which is the international equivalent of Recorded Delivery.

Step four: Document everything

Keep copies of absolutely everything. Before posting your cancellation letter, make at least two photocopies or scan it digitally. Store one copy with your Recorded Delivery receipt, and keep another backup in a separate location or cloud storage.

Save all confirmation emails, tracking information, and any responses you receive from Kilo Health. Create a dedicated folder—physical or digital—for all cancellation-related documents. This organised approach makes it much easier to resolve disputes if they arise.

Check your tracking information daily until it confirms delivery. Once delivered, note the delivery date and keep that information with your other documentation. If you don't receive confirmation of cancellation from Kilo Health within two weeks of delivery, follow up with another letter referencing your original cancellation.

Step five: Monitor your bank account

After sending your cancellation, watch your bank statements carefully around your next renewal date. If Kilo Health charges you despite your cancellation, you have grounds to dispute the charge with your bank.

If an unauthorised charge appears, contact your bank immediately to initiate a chargeback. Provide them with copies of your cancellation letter, Recorded Delivery receipt, and proof of delivery. Banks are generally sympathetic to customers who can demonstrate they properly cancelled a subscription but were charged anyway.

Keep monitoring your statements for at least two billing cycles after your cancellation. Sometimes subscription charges reappear mysteriously, especially with automated billing systems. Catching erroneous charges quickly makes them easier to reverse.

Using services like Postclic for efficiency

If you want to streamline the postal cancellation process, services like Postclic can handle the administrative burden for you. These services allow you to create your cancellation letter online, and they print, post, and track it on your behalf using Recorded Delivery.

The advantage is time-saving and convenience—you don't need to visit the Post Office, purchase envelopes and stamps, or handle international postage calculations. Everything is managed digitally, and you receive electronic proof of posting and delivery.

Additionally, services like Postclic maintain professional formatting and ensure your letter includes all necessary information. This reduces the risk of your cancellation being rejected due to missing details or unclear wording.

The cost is typically comparable to or only slightly more than handling everything yourself, especially when you factor in the time spent visiting the Post Office and the potential for mistakes when sending international mail independently.

Tips from former members

Having processed thousands of Kilo Health cancellations and spoken with numerous former subscribers, I've gathered valuable insights that can help you navigate the cancellation process more smoothly and avoid common frustrations.

Why people typically cancel

Understanding common cancellation reasons helps you recognise whether your experience is typical and what to watch for. The most frequent reason I encounter is unexpected billing—customers forget about the trial conversion or don't realise how much the standard subscription costs until they see the charge on their statement.

Many users find the personalised programmes aren't as customised as advertised. After the initial questionnaire, they discover the meal plans and workouts are fairly generic, not substantially different from free resources available online. The promised personalisation often amounts to minor tweaks rather than truly individualised programming.

Results falling short of expectations drive many cancellations. Whilst Kilo Health's marketing materials showcase impressive transformations, many users find their own results are modest or non-existent, especially if they're not following the programme strictly or if the approach doesn't suit their individual needs.

Technical issues and poor app functionality frustrate users who expect smooth digital experiences. Crashes, syncing problems, recipes that don't load properly, and tracking features that don't work as advertised all contribute to cancellation decisions.

Some customers cancel simply because they've achieved their goals and no longer need the service, which is actually a positive outcome. Others find they prefer different approaches to health and wellness, such as working with in-person professionals or using alternative apps.

Common mistakes to avoid

The biggest mistake I see repeatedly is waiting until the last minute to cancel. People decide they want to cancel on the day before their renewal, then discover the app won't let them cancel that late, or their postal cancellation won't arrive in time. Always cancel at least a week before your renewal date, preferably earlier.

Another frequent error is assuming that deleting the app cancels your subscription. It doesn't. Your subscription continues, and you'll keep being charged even if the app isn't installed on your device. Cancelling requires actively terminating the subscription through proper channels, not simply removing the app.

Many people cancel through unofficial channels and assume they're done. They might send an email to a general customer service address or message the company on social media. These methods don't provide adequate proof of cancellation and often don't reach the billing department. Always use official cancellation methods with documentation.

Forgetting to check for confirmation is another critical mistake. After cancelling, you should receive confirmation from Kilo Health within two weeks. If you don't receive this confirmation, your cancellation may not have been processed. Follow up immediately rather than assuming everything is fine.

What works best for successful cancellation

Former members who had smooth cancellation experiences share several common practices. They cancelled early—as soon as they decided the service wasn't right for them, rather than procrastinating or hoping things would improve. Early cancellation avoids rushed timelines and reduces the risk of being charged for unwanted renewal periods.

Successful cancellers maintained meticulous records. They kept copies of all correspondence, noted dates and times of interactions, and organised their documentation systematically. This preparation proved invaluable when disputes arose or when they needed to provide evidence to their bank.

Using postal cancellation with Recorded Delivery consistently produced better outcomes than digital methods. Former members who cancelled by post reported fewer instances of "lost" cancellations and found it easier to dispute erroneous charges because they had concrete proof of their cancellation request.

Dealing with retention attempts

Some customers report receiving retention offers after submitting cancellation requests. These might include discounted rates, extended trial periods, or additional features at no extra cost. Whilst these offers can be tempting, remember why you decided to cancel in the first place.

If you're cancelling because the service doesn't meet your needs, a discount won't change that fundamental issue. If you're cancelling due to poor results or technical problems, a price reduction doesn't address those concerns. Stay focused on your original reasons for cancelling.

If you do decide to accept a retention offer, get all terms in writing before agreeing. Understand exactly what you're committing to, how long the promotional rate lasts, and what the renewal terms will be. Don't let yourself be pressured into agreeing on the spot—take time to consider whether the offer genuinely addresses your concerns.

Protecting yourself from future charges

Even after successfully cancelling, take additional protective measures. Consider adding a note to your calendar for your would-be renewal date, so you can verify no charge appears. If you used a credit card for payment, some cards allow you to block specific merchants from charging your account, providing an extra layer of protection.

If you're particularly concerned about erroneous charges, you might consider requesting a new card number from your bank after cancelling. This is an extreme measure that's usually unnecessary if you've cancelled properly, but it provides absolute certainty that Kilo Health cannot charge you again.

Finally, be cautious about signing up for other Kilo Health services in the future. The company operates multiple apps under different brand names, and your payment information might already be stored in their system. If you do try another service, use a different payment method so you can easily distinguish between subscriptions and track charges separately.

Final thoughts on cancelling successfully

Cancelling Kilo Health doesn't need to be stressful if you approach it methodically. The postal cancellation method, whilst requiring a bit more effort than clicking a button, provides unmatched protection and peace of mind. You'll have concrete evidence of your cancellation request, proof of delivery, and a clear timeline that protects you from disputes.

Remember that cancelling a subscription that isn't serving you is a positive decision, not a failure. Health and wellness journeys are highly individual, and what works brilliantly for one person might be completely wrong for another. If Kilo Health isn't the right fit for you, cancelling promptly and moving on to approaches that better suit your needs is the smart choice.

Take your time with the cancellation process, follow the steps carefully, maintain thorough documentation, and don't hesitate to assert your consumer rights if problems arise. With proper preparation and the right approach, you can cancel your Kilo Health subscription cleanly and move forward with confidence in your health and wellness journey.