Ending your Lean with Lilly membership made easy

About Lean with Lilly

Lean with Lilly is a UK-based online fitness and wellness platform founded by Lilly Sabri, a qualified personal trainer and pilates instructor. The service provides members with access to structured workout programmes, meal plans, and a supportive community focused on sustainable fitness and healthy lifestyle changes. Since its launch, Lean with Lilly has attracted thousands of subscribers across the United Kingdom who seek convenient, home-based fitness solutions.

The platform offers a variety of workout styles including pilates, high-intensity interval training (HIIT), strength training, and yoga. Members can access the content through the Lean with Lilly app or website, allowing them to exercise at their own pace and schedule. This flexibility has made the service particularly popular among busy professionals, parents, and individuals who prefer working out from home rather than attending traditional gym facilities.

Lilly Sabri has built a substantial following through her YouTube channel and social media presence, where she shares free workout content alongside promoting her paid subscription service. The Lean with Lilly platform represents a more comprehensive offering, with exclusive programmes designed to help members achieve specific fitness goals, whether that involves weight loss, muscle toning, improved flexibility, or overall wellness.

The service operates on a subscription basis, requiring members to commit to ongoing payments unless they actively cancel their membership. This means that understanding your cancellation rights and the proper procedures for ending your subscription is essential for protecting your consumer interests and avoiding unwanted charges.

Subscription plans and pricing

Lean with Lilly operates with different subscription tiers designed to accommodate various budgets and commitment levels. The pricing structure has evolved since the platform's inception, and it's important to understand what you're paying for when you sign up, as this directly affects your cancellation rights and notice periods.

Current membership options

The platform typically offers both monthly and annual subscription options. Monthly subscriptions provide greater flexibility, allowing you to cancel with shorter notice periods, whilst annual subscriptions usually come at a discounted rate but may involve longer commitment terms. As a consumer, you should always carefully review which subscription type you've selected, as this determines your cancellation obligations.

These prices are indicative and may change based on promotional offers or updates to the service. Therefore, you should always check your own subscription confirmation and payment records to verify exactly what you're paying and when your payments are taken.

What's included in your subscription

Understanding what you're paying for helps you make informed decisions about whether to continue or cancel your membership. Lean with Lilly subscriptions typically include access to workout programmes ranging from beginner to advanced levels, nutrition guidance and meal planning resources, progress tracking tools, and community support features through forums or group challenges.

The platform regularly adds new content, which means the value proposition may change over time. Some members find that after completing their initial goals or favourite programmes, the service no longer meets their needs. This is a perfectly valid reason to consider cancellation, and you have every right to end your subscription when it no longer serves your purposes.

Payment processing and billing cycles

Lean with Lilly processes payments automatically through the payment method you provided during registration. This means your card or account will be charged automatically unless you cancel before the renewal date. As a result, keeping track of your billing cycle is crucial for avoiding unwanted charges.

Your billing date typically corresponds to the date you initially subscribed. For monthly subscriptions, this means you'll be charged on the same day each month. For annual subscriptions, you'll be charged once per year on your anniversary date. In practice, if you want to cancel without being charged for another period, you must ensure your cancellation is processed before this renewal date, taking into account any required notice periods specified in the terms and conditions.

Cancellation terms and conditions

Understanding the cancellation terms and conditions for Lean with Lilly is essential for protecting your consumer rights and ensuring you're not charged for services you no longer wish to use. Under UK consumer law, you have specific rights when it comes to cancelling subscription services, and service providers must honour these rights.

Your legal rights under UK consumer protection law

The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 provide important protections for UK consumers entering into service contracts. These laws establish that you have a 14-day cooling-off period when you first sign up for a digital service like Lean with Lilly. During this period, you can cancel for any reason and receive a full refund for any payments made, minus a proportionate deduction for any service you've already used.

Beyond the initial cooling-off period, your cancellation rights depend on the specific terms and conditions you agreed to when subscribing. However, these terms must be fair and transparent under UK consumer law. This means the cancellation process cannot be made unreasonably difficult, and any notice periods must be clearly communicated at the point of purchase.

Notice periods and refund policies

Most subscription services, including Lean with Lilly, require a notice period before cancellation takes effect. This typically ranges from immediate cancellation to 30 days' notice, depending on the subscription type you've chosen. Monthly subscriptions generally offer more flexibility, often allowing cancellation at any time before the next billing cycle.

For annual subscriptions, the situation can be more complex. Some providers offer pro-rata refunds if you cancel mid-term, whilst others may require you to continue until the end of your paid period. Therefore, reviewing your specific terms and conditions is crucial. You can find these in your welcome email, on the Lean with Lilly website, or in your account settings.

As a consumer, if you believe the cancellation terms are unfair or haven't been clearly communicated, you have the right to challenge them. The Competition and Markets Authority has issued guidance stating that subscription traps—where businesses make it difficult to cancel—are potentially unlawful.

Common reasons members choose to cancel

Understanding why people cancel can help you assess whether cancellation is the right choice for you. Many Lean with Lilly members decide to cancel for entirely legitimate reasons that reflect changing circumstances rather than dissatisfaction with the service itself.

Financial considerations often play a significant role. Even modest monthly subscriptions can add up over time, and during periods of financial pressure, cancelling optional services is a sensible budgeting decision. You should never feel obligated to continue a subscription that strains your finances, regardless of how beneficial the service may be.

Changes in fitness goals or preferences also prompt cancellations. Some members complete their desired programmes and feel ready to maintain their fitness independently. Others discover different workout styles that better suit their evolving needs. Your fitness journey is personal, and what works at one stage may not be appropriate at another.

Time constraints represent another common factor. Life circumstances change—new job responsibilities, family commitments, or health issues can all reduce the time available for structured workout programmes. In practice, paying for a service you cannot realistically use represents poor value, and cancelling is the sensible response.

Technical issues or dissatisfaction with app functionality occasionally drive cancellation decisions. Whilst Lean with Lilly generally maintains good platform performance, individual experiences vary. If technical problems prevent you from accessing the service you're paying for, you have every right to cancel and seek alternatives.

Why postal cancellation protects your interests

Whilst many services offer online cancellation options, sending your cancellation request by post using Recorded Delivery provides the strongest consumer protection. This method creates an independent, verifiable record that your cancellation was sent and received, which proves invaluable if any disputes arise about whether you properly cancelled your subscription.

Online cancellation processes can sometimes fail due to technical issues, unclear navigation, or account access problems. If you've forgotten your password or the cancellation option isn't clearly visible in your account settings, you might struggle to cancel online. In contrast, postal cancellation doesn't depend on website functionality or account access—you simply need the company's registered address.

Recorded Delivery provides proof of postage and delivery, creating a paper trail that protects you if the company claims they never received your cancellation. This evidence is particularly important if you're charged after submitting your cancellation, as it demonstrates you fulfilled your obligations as a consumer. Therefore, keeping your proof of postage receipt is essential until you've confirmed the cancellation has been processed and no further charges have been taken.

The postal method also ensures you have time to carefully compose your cancellation request, including all necessary information such as your full name, account details, and subscription information. This reduces the risk of processing errors that might delay your cancellation or result in continued charges.

How to cancel Lean with Lilly by post

Cancelling your Lean with Lilly subscription by post is a straightforward process that gives you maximum control and protection. Following these steps carefully ensures your cancellation is processed correctly and you have proof of your request.

Gathering your information before you write

Before composing your cancellation letter, collect all relevant information about your subscription. This includes your full name as it appears on your account, the email address associated with your Lean with Lilly membership, your account username if applicable, and details of your current subscription type (monthly, annual, or quarterly).

You should also note your most recent payment date and amount, as this helps the company identify your account quickly. If you have a customer reference number or subscription ID, include this as well. The more identifying information you provide, the faster and more accurately your cancellation can be processed.

Check your current billing cycle and calculate when your next payment is due. This information helps you determine how urgently you need to send your cancellation and whether you should expect any further charges. In practice, sending your cancellation at least two weeks before your next billing date provides a comfortable margin for processing.

What to include in your cancellation letter

Your cancellation letter should be clear, concise, and include all necessary information. Start with your full contact details at the top, including your name, address, email address, and phone number. This ensures the company can contact you if they need any clarification.

State your intention to cancel clearly and unambiguously. Use direct language such as "I am writing to cancel my Lean with Lilly subscription with immediate effect" or "Please cancel my membership at the end of my current billing period." Specify which you prefer—immediate cancellation or cancellation at the end of your paid period.

Include your account details to help the company identify your subscription quickly. Provide your registered email address, username, and any customer reference numbers you have. Mention your subscription type and the amount you currently pay, as this additional information aids identification.

Request written confirmation of your cancellation. This is your right as a consumer, and having written confirmation protects you against future disputes. Ask the company to confirm the effective cancellation date and confirm that no further payments will be taken from your account.

If you're cancelling due to specific issues such as technical problems, poor service, or unauthorised charges, briefly mention this in your letter. You don't need to provide extensive detail, but noting the reason creates a record that may support any subsequent complaints or refund requests.

Sign and date your letter. If you're sending a printed letter, use a handwritten signature. If you're creating a digital letter to send through a service like Postclic, ensure your full name appears clearly at the end of the document.

The correct postal address for cancellations

Sending your cancellation to the correct address is crucial for ensuring it reaches the right department and is processed promptly. For Lean with Lilly cancellations, you should send your letter to the company's registered business address:

• Lean with Lilly
• Unit 2, Elm Court
• Royal Oak Yard
• Bermondsey Street
• London
• SE1 3TP
• United Kingdom

Always write the address clearly and completely on your envelope. Double-check each line for accuracy, as incorrect addresses can delay delivery or result in your letter being returned. Using the full, correct address ensures your cancellation reaches Lean with Lilly's administrative team who handle subscription matters.

Using Recorded Delivery for proof of cancellation

Sending your cancellation via Royal Mail Recorded Delivery is strongly recommended for consumer protection. This service costs a few pounds but provides proof of postage and confirmation of delivery, which is invaluable if any dispute arises about whether your cancellation was received.

When you use Recorded Delivery, you receive a receipt with a unique tracking number. Keep this receipt in a safe place—it's your evidence that you sent the cancellation on a specific date. You can track your letter's progress online using the Royal Mail website, and you'll be able to see when it was delivered and who signed for it.

This proof of delivery is particularly important if you're charged after submitting your cancellation. If Lean with Lilly claims they never received your cancellation request, your Recorded Delivery receipt proves otherwise. Therefore, this small additional cost provides significant peace of mind and legal protection.

How Postclic simplifies the postal cancellation process

Whilst you can certainly handle postal cancellation yourself, services like Postclic offer a convenient alternative that saves time whilst maintaining the legal protection of postal cancellation. Postclic allows you to create and send your cancellation letter digitally, and they handle the printing, enveloping, and posting on your behalf using tracked delivery.

The service provides several practical benefits for busy consumers. You don't need to find paper, envelopes, or stamps, and you don't need to visit a post office to send your letter via Recorded Delivery. Instead, you complete the process online in minutes, and Postclic takes care of the physical mailing.

Postclic also provides digital proof of postage and delivery tracking, giving you the same legal protection as traditional Recorded Delivery but with the convenience of managing everything online. You receive confirmation when your letter is posted and when it's delivered, with all documentation stored digitally for easy reference.

The professional formatting ensures your letter looks polished and includes all necessary information, reducing the risk of processing delays due to missing details. This means your cancellation is more likely to be handled efficiently on first submission.

For consumers who work full-time, have mobility limitations, or simply prefer digital solutions, Postclic offers a practical middle ground between online cancellation (which may lack proof) and traditional postal methods (which require more time and effort). The service typically costs less than £5, which many consumers find worthwhile for the convenience and peace of mind provided.

Timeline and what to expect after posting

After posting your cancellation letter, allow 3-5 working days for delivery via Recorded Delivery. Once delivered, the company should process your cancellation within their standard timeframe, which typically ranges from a few days to two weeks depending on their internal procedures.

You should receive written confirmation of your cancellation, either by email or post, within this period. This confirmation should state the effective cancellation date and confirm that no further payments will be taken. If you don't receive confirmation within two weeks of your letter being delivered, follow up with another letter or escalate the matter.

Check your bank account or card statements carefully after your cancellation to ensure no further payments are taken. If you are charged after the confirmed cancellation date, you have grounds to request an immediate refund. Contact your bank or card provider to dispute the charge, providing your cancellation confirmation and Recorded Delivery proof as evidence.

In practice, most cancellations proceed smoothly once the letter is received. However, maintaining vigilance and keeping all documentation ensures you can quickly address any problems that do arise.

Customer reviews and tips

Learning from other customers' experiences helps you navigate the cancellation process more effectively and understand what to expect. Whilst individual experiences vary, common themes emerge from customer reviews and feedback about cancelling Lean with Lilly subscriptions.

Common experiences with the cancellation process

Many customers report that cancelling Lean with Lilly is relatively straightforward when done correctly with proper documentation. Those who use postal methods with proof of delivery generally experience fewer problems than those relying on less formal cancellation methods. This reinforces the importance of creating a clear paper trail for your cancellation request.

Some members have noted that finding cancellation information on the website can be challenging, with the process not always clearly signposted in account settings. This is precisely why postal cancellation provides such valuable protection—it doesn't depend on navigating website interfaces or locating hidden cancellation options.

Processing times appear to vary, with some customers receiving confirmation within days whilst others wait longer. Therefore, submitting your cancellation well before your next billing date is advisable. If you're cutting it close to your renewal date, you may want to also contact customer service to flag your cancellation request, whilst still relying on your postal cancellation as the primary method.

Tips for a smooth cancellation experience

Timing your cancellation appropriately is crucial. Review your subscription terms to understand any required notice periods, then submit your cancellation with plenty of margin. If your terms require 30 days' notice, sending your letter 40-45 days before your next renewal provides a safety buffer for postal delivery and processing time.

Keep copies of everything. Photograph or scan your cancellation letter before posting, retain your Recorded Delivery receipt, and save any confirmation emails you receive. This documentation proves invaluable if disputes arise or if you need to demonstrate you followed proper procedures.

Be clear about your preferred cancellation date in your letter. Specify whether you want immediate cancellation or cancellation at the end of your current paid period. This clarity prevents misunderstandings about when your subscription should end.

Monitor your bank account vigilantly after cancellation. Set a reminder to check your statement around your usual billing date to ensure no payment is taken. If a payment does go through after cancellation, act immediately to request a refund and, if necessary, ask your bank to reverse the charge.

If you're cancelling due to financial hardship, mention this in your letter. Some companies offer payment holidays or reduced-rate options for members experiencing temporary financial difficulties. Whilst you're under no obligation to explain your reasons, doing so might prompt the company to offer alternatives if you'd prefer to pause rather than permanently cancel.

What to do if problems arise

Despite your best efforts, cancellation problems occasionally occur. If you don't receive confirmation within two weeks of delivery, send a follow-up letter referencing your original cancellation and including copies of your proof of postage. Mark this letter as "Second Request" to indicate this isn't your first attempt.

If you're charged after your cancellation should have taken effect, immediately contact both Lean with Lilly and your bank or card provider. Provide your cancellation documentation as evidence and request an immediate refund. Under UK payment regulations, you may be able to use chargeback procedures if the company doesn't respond appropriately.

For persistent problems, escalate to formal complaint procedures. Write to the company's complaints department, clearly outlining the issue, the steps you've taken, and the resolution you expect. Give them a reasonable deadline to respond—typically 14 days—and state that you'll escalate to external bodies if the matter isn't resolved.

If the company doesn't resolve your complaint satisfactorily, you can contact Citizens Advice for guidance on your consumer rights. They can advise on next steps, which might include reporting the company to Trading Standards or pursuing the matter through alternative dispute resolution services.

Protecting yourself from future subscription issues

Learning from the cancellation experience helps you make better decisions about future subscriptions. Before signing up for any subscription service, always read the cancellation terms carefully. Look for clear information about notice periods, refund policies, and how to cancel. If this information isn't readily available or seems deliberately obscure, consider this a warning sign.

Keep a record of all your active subscriptions in one place, noting the billing dates, amounts, and cancellation procedures for each. This prevents subscriptions from slipping through the cracks and helps you manage your recurring expenses effectively. Set calendar reminders a month before annual subscriptions renew, giving you time to decide whether to continue or cancel.

Consider using a dedicated email address for subscriptions, making it easier to track confirmation emails and subscription communications. This also helps you maintain organised records of your various memberships and their terms.

When possible, use payment methods that offer good consumer protection, such as credit cards. Under Section 75 of the Consumer Credit Act, credit card providers share liability for purchases between £100 and £30,000, giving you additional recourse if problems arise with a subscription service.

Final considerations before cancelling

Before finalising your decision to cancel, consider whether the subscription truly no longer serves your needs or whether a temporary pause might be more appropriate. Some members cancel prematurely, only to re-subscribe later, potentially losing any preferential pricing from earlier sign-up offers.

If you're cancelling primarily due to lack of time, consider whether your subscription includes shorter workout options that might fit your current schedule. Many members find renewed value in programmes they initially overlooked. However, if you've genuinely exhausted the content that interests you or your fitness priorities have shifted, cancellation is the right choice.

Financial considerations should always take priority over optional services. If your budget is tight, cancelling subscriptions is a sensible economy, and you can always re-subscribe later when your circumstances improve. Your financial wellbeing is more important than any fitness subscription, regardless of its benefits.

Remember that cancelling a subscription doesn't diminish any progress you've made whilst using the service. The fitness improvements, healthy habits, and knowledge you've gained remain yours regardless of your membership status. You can continue your fitness journey independently, using the foundation that Lean with Lilly helped you build.

By following the postal cancellation process outlined in this guide, maintaining proper documentation, and understanding your consumer rights, you can cancel your Lean with Lilly subscription with confidence. The key is taking action promptly, keeping thorough records, and ensuring your cancellation is sent to the correct address using a tracked delivery method. This approach protects your interests and ensures you're not charged for services you no longer wish to use, which is your fundamental right as a UK consumer.