Ending your Medify membership made easy

What is Medify and how does it work?

Medify is a UK-based digital healthcare platform that provides private medical insurance and direct access to healthcare services. Founded to bridge the gap between NHS waiting times and expensive private healthcare, Medify offers members quick access to GP consultations, specialist referrals, diagnostic tests, and treatment options across the country. The service operates through a combination of telemedicine appointments and a network of private clinics and hospitals throughout the UK.

What sets Medify apart from traditional health insurance is its hybrid approach. Members can book same-day or next-day appointments with GPs via video consultation, receive prescriptions digitally, and access face-to-face specialist appointments when needed. The platform uses a mobile app and web portal where members manage their healthcare journey, from initial consultation through to treatment and follow-up care.

Most importantly, Medify targets younger professionals and families who want faster healthcare access without the complexity of traditional insurance policies. The service covers a range of medical needs including mental health support, physiotherapy, dermatology, and routine diagnostic tests. Keep in mind that whilst Medify provides private healthcare access, it's designed to complement rather than replace NHS services.

Plans, features and pricing breakdown

Understanding Medify's pricing structure is essential before considering cancellation, as different plans have varying contract terms and notice periods. The company offers several membership tiers designed for individuals, couples, and families.

Individual membership options

Medify's individual plans typically start from around £25-35 per month for basic coverage. This entry-level tier usually includes unlimited GP video consultations, mental health support sessions, and basic physiotherapy appointments. The mid-tier plan, priced around £45-60 monthly, adds specialist referrals, diagnostic testing, and extended physiotherapy coverage.

Premium individual plans can cost £80-100 per month and provide comprehensive coverage including advanced diagnostics, surgical procedures up to certain limits, and faster access to specialists. Additionally, some plans offer dental and optical add-ons for an extra monthly fee.

Family and couple plans

Family coverage typically ranges from £90-150 per month depending on the number of dependents and coverage level. Couple plans usually sit between £60-90 monthly. These plans often include all members under one subscription with shared benefits and a single renewal date.

What's included across plans

First, nearly all Medify plans include 24/7 access to the digital platform and booking system. Most members get unlimited GP video consultations as standard, which is often the primary draw for subscribers. Mental health support typically includes a set number of therapy or counselling sessions per year, ranging from 6-12 sessions depending on your plan.

Next, specialist referrals work on a pathway system where your Medify GP refers you to consultants in various fields including cardiology, orthopaedics, gastroenterology, and more. Diagnostic tests covered usually include blood work, X-rays, MRI scans, and ultrasounds, though some plans cap the number of tests annually.

Keep in mind that prescription medications aren't typically included in the membership fee. You'll still pay standard prescription charges or private prescription costs depending on how the medication is issued.

Terms of service and cancellation policy explained

Before you start the cancellation process, understanding Medify's terms of service is crucial to avoid unexpected charges or complications. Like most subscription services, Medify operates under specific contractual obligations that vary based on your plan type and when you signed up.

Contract lengths and commitment periods

Most importantly, check whether you're on a monthly rolling contract or an annual commitment. Monthly rolling contracts typically require 30 days' notice for cancellation, meaning your membership continues for one full billing cycle after you submit your cancellation request. Annual contracts are more complex—if you cancel mid-term, you may face early termination fees or be required to pay the remaining months of your contract.

Pro tip from experience: Many members don't realise they were locked into an annual contract when they signed up, especially if they joined during a promotional period. Always check your original agreement or welcome email to confirm your contract type before proceeding.

Notice periods and timing requirements

Medify generally requires written notice for cancellations, and the notice period starts from when they receive and process your cancellation request—not when you send it. This is why postal cancellation with tracking is so valuable. For monthly contracts, you typically need to provide notice at least 30 days before your next billing date. Miss this window by even a day, and you'll be charged for another full month.

Additionally, if you're mid-treatment or have scheduled appointments, Medify's terms usually state that you remain responsible for any services used during your notice period. Some members have reported being charged for appointments booked before cancellation but attended after their membership technically ended.

Refund policies and what to expect

Generally, Medify doesn't offer refunds for partial months of service. If you cancel on the 15th of the month, you won't receive a refund for the unused portion. However, you typically retain access to services until the end of your paid period. Annual plan holders who cancel early rarely receive pro-rata refunds unless there are exceptional circumstances or the company has breached contract terms.

Keep in mind that cooling-off periods apply under UK Consumer Contracts Regulations. If you signed up within the last 14 days and haven't used any services, you're entitled to a full refund. This right is protected by law, though you must act quickly.

Common reasons members choose to cancel

Understanding why people cancel can help you make an informed decision. The most frequent reason is underutilisation—members simply don't use the service enough to justify the monthly cost. After the initial novelty wears off, many find they're paying £40-100 monthly but only booking one or two appointments per year.

Next, some members cancel after experiencing long wait times for specialist appointments, which defeats the purpose of paying for private healthcare. Others find that their specific medical needs aren't well covered by their plan tier, and upgrading isn't cost-effective compared to pay-as-you-go private healthcare.

Financial circumstances change too. Job loss, reduced income, or competing financial priorities often prompt cancellations. Additionally, some members cancel after securing employer-provided health insurance that offers better coverage or lower costs.

Cancelling by post—the complete step-by-step guide

Postal cancellation is the most reliable method for terminating your Medify membership, and here's why: you get documented proof of when your cancellation was sent and received, you create a paper trail that's legally recognised, and you avoid the common pitfalls of digital cancellation methods that can fail or be disputed.

Why postal cancellation is your best option

First, let me share some insider knowledge from processing thousands of cancellations. Email cancellations can end up in spam folders, online forms can experience technical glitches, and there's often no reliable way to prove when you submitted your request. With postal cancellation using Recorded Delivery, you have tracking information and proof of delivery that's admissible as evidence if any disputes arise.

Most importantly, companies are legally required to acknowledge and process postal cancellations under UK consumer law. They can't claim they never received your letter when you have Royal Mail tracking showing it was delivered and signed for. This protection is invaluable if you're approaching a billing date and need to ensure your cancellation is processed on time.

Gathering your information before you start

Before writing your cancellation letter, collect these essential details: your full name as it appears on your Medify account, your membership number or account reference, the email address associated with your account, your current address, and your date of birth if it was used during registration.

Next, check your most recent billing statement or invoice to confirm your next payment date. This helps you calculate whether you're within the required notice period. Additionally, review any outstanding appointments or ongoing treatments, as you'll need to mention these in your letter.

What to include in your cancellation letter

Your cancellation letter should be clear, concise, and include all necessary information. Start with your personal details at the top: full name, address, membership number, and contact information. Date the letter—this is crucial for establishing when you provided notice.

In the main body, state clearly and unambiguously that you wish to cancel your Medify membership. Specify your membership type and current plan if you know it. Request written confirmation of your cancellation and state the date you expect your membership to end based on the notice period.

Pro tip: Don't feel obligated to provide detailed reasons for cancelling. A simple statement like \