Ending your Physiocheck membership made easy

About Physiocheck

Physiocheck is a UK-based health assessment and physiotherapy service that provides comprehensive musculoskeletal screenings and workplace health solutions. The service operates primarily through corporate wellness programmes, offering employers a way to support their workforce's physical health and reduce workplace injuries. Physiocheck assessments typically include posture analysis, movement screening, and personalised advice on injury prevention and ergonomic improvements.

The company has established itself within the occupational health sector, working with businesses across various industries to implement preventative healthcare strategies. Their physiotherapists conduct on-site assessments, identifying potential musculoskeletal issues before they develop into serious problems. This proactive approach aims to reduce absenteeism and improve employee wellbeing whilst helping organisations meet their duty of care obligations.

For individual consumers, Physiocheck services may be accessed through employer-sponsored programmes or private arrangements. The assessments focus on identifying risk factors for common workplace injuries, particularly those affecting the back, neck, and upper limbs. Following each assessment, participants receive tailored recommendations and exercise programmes designed to address their specific needs.

Understanding your rights when it comes to cancelling health subscriptions or services is essential. As a consumer in the UK, you are protected by various regulations including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These laws ensure that you have clear pathways to exit service agreements when they no longer meet your needs or circumstances change.

Subscription plans and pricing

Physiocheck operates primarily through business-to-business arrangements rather than direct consumer subscriptions in the traditional sense. However, understanding the service structure helps clarify how cancellation processes work depending on your specific arrangement. The pricing models vary significantly based on whether you are accessing the service through your employer or as a private client.

Corporate programme structure

Most Physiocheck services are delivered through corporate wellness packages where employers contract the service for their workforce. In these arrangements, the employer holds the primary contract with Physiocheck, and employees access assessments as part of their workplace benefits. The pricing for corporate programmes typically depends on factors such as company size, number of employees requiring assessments, and the frequency of visits.

Corporate packages often include initial baseline assessments for all participating employees, follow-up sessions for those identified as at-risk, and ongoing support through digital resources or periodic check-ins. These arrangements usually operate on annual contracts with agreed service levels and pricing structures negotiated between the employer and Physiocheck.

Individual access options

When individuals access Physiocheck services outside of employer programmes, arrangements may include one-off assessments or short-term packages. Private clients might pay per session or purchase bundles of assessments at agreed rates. The specific pricing for individual services varies based on location, assessment complexity, and any additional support services included.

This means that your cancellation rights and procedures will differ depending on which type of arrangement you have with Physiocheck. Understanding your specific contract type is the first step in determining the correct cancellation pathway.

Cancellation terms and conditions

Your cancellation rights depend significantly on how you accessed Physiocheck services and the specific terms outlined in your agreement. As a consumer in the UK, you benefit from statutory protections that override unfair contract terms, but understanding both your legal rights and contractual obligations ensures a smooth cancellation process.

Legal requirements in the UK

The Consumer Contracts Regulations 2013 provide important protections for UK consumers. If you purchased Physiocheck services remotely—such as through a website, email, or telephone without face-to-face contact—you typically have a 14-day cooling-off period. This means you can cancel within 14 days of entering the contract without providing a reason, and you are entitled to a refund for any services not yet provided.

After the cooling-off period expires, your cancellation rights depend on the contract terms and the Consumer Rights Act 2015. This legislation requires that services must be performed with reasonable care and skill. If Physiocheck fails to meet this standard, you may have grounds for cancellation and potentially compensation. Therefore, documenting any service issues becomes crucial if you need to justify cancellation based on service quality.

Notice periods and contractual obligations

Most service agreements include specific notice periods for cancellation. Common notice periods range from 30 to 90 days, though this varies by contract type. Corporate arrangements typically require longer notice periods due to the complexity of workforce programmes and resource allocation. Individual service agreements may offer more flexibility with shorter notice requirements.

Reading your contract carefully reveals the exact notice period applicable to your situation. Look for sections titled "Termination," "Cancellation," or "Ending Your Agreement." These clauses specify how much advance notice you must provide and whether any penalties or outstanding payment obligations apply. In practice, providing notice in writing protects your interests by creating a clear record of your cancellation request and the date you submitted it.

Refund policies and outstanding payments

Understanding refund entitlements prevents disputes during the cancellation process. If you have prepaid for services not yet delivered, you generally have the right to a refund for the unused portion. However, contracts may include clauses about minimum commitment periods or non-refundable fees for administrative costs or initial setup.

Outstanding payments for services already received remain your responsibility even after cancellation. Ensure all invoices are settled before or during the cancellation process to avoid complications. If you dispute charges or service quality, address these issues specifically in your cancellation correspondence whilst clearly stating your intention to cancel.

How to cancel Physiocheck by post

Cancelling by post remains the most reliable method for ending service agreements because it creates a permanent, legally valid record of your cancellation request. Whilst modern communication methods offer convenience, postal cancellation provides superior protection for your consumer rights and ensures compliance with contractual requirements.

Why postal cancellation protects your rights

Written cancellation sent through Royal Mail, particularly via Recorded Delivery, provides irrefutable proof that you submitted your cancellation request. This evidence becomes invaluable if disputes arise about whether you provided adequate notice or if the service provider claims they never received your cancellation. The tracking number and signature confirmation create a paper trail that protects you legally.

Many contracts specifically require written notice for cancellation to be valid. Email, whilst written, can be disputed more easily—messages can be filtered to spam, systems can fail, or recipients can claim they never received your correspondence. Postal letters, especially those sent via tracked services, eliminate these uncertainties. As a result, you gain peace of mind knowing your cancellation request has been properly documented and delivered.

The legal principle of "postal rule" in UK contract law further strengthens your position. This rule states that acceptance or notice is effective from the moment you post the letter, not when the recipient receives it. Therefore, sending your cancellation by post means your notice period begins from the posting date, provided you can prove when you sent it through tracking services.

Essential information for your cancellation letter

Your cancellation letter must include specific information to ensure it is processed correctly and without delay. Begin with your full name exactly as it appears on your contract or service agreement. Include any account numbers, reference numbers, or client identifiers that Physiocheck uses to manage your records. This information helps the recipient locate your account quickly and reduces processing time.

Clearly state your intention to cancel the service, using direct language such as "I am writing to cancel my Physiocheck service agreement." Specify the cancellation date you are requesting, ensuring this complies with any contractual notice periods. If you are cancelling during the cooling-off period, mention this explicitly and reference the Consumer Contracts Regulations 2013.

Provide your contact details including your postal address, email address, and telephone number. Request written confirmation of your cancellation and specify how you wish to receive this confirmation. Include details about any refunds you expect and where these should be sent. If you have concerns about service quality or specific reasons for cancelling, outline these briefly but professionally.

Sending your cancellation letter

Use Royal Mail Recorded Delivery or Special Delivery for sending your cancellation letter. These services provide tracking and proof of delivery, which protects your interests if any questions arise. Standard post lacks this protection and should be avoided for important contractual correspondence. The additional cost of tracked delivery is a worthwhile investment for the security it provides.

Keep copies of everything you send. Photograph or photocopy your letter before posting, and retain the proof of postage receipt with the tracking number. Store these documents safely along with your original contract and any related correspondence. This complete record supports your position if you need to escalate the matter or seek assistance from consumer protection organisations.

Official postal address for cancellations

Send your cancellation letter to Physiocheck's registered business address. Ensuring you use the correct, complete address prevents delays and ensures your letter reaches the appropriate department. The official address for correspondence is:

• Physiocheck Ltd
• Unit 4 Riverside Court
• Bowling Green Road
• Stourbridge
• West Midlands
• DY9 7DT
• United Kingdom

Address your envelope clearly and include your return address on the back. This ensures that if delivery issues occur, the letter can be returned to you, allowing you to resend it promptly.

Using services like Postclic for tracked cancellations

Services such as Postclic simplify the postal cancellation process whilst maintaining all the legal protections of traditional post. Postclic allows you to create, send, and track cancellation letters digitally, combining modern convenience with the legal validity of postal correspondence. The service handles the physical printing, enveloping, and posting on your behalf using tracked delivery methods.

This approach saves time compared to visiting post offices and eliminates concerns about correct postage or tracking services. You receive digital proof of sending and delivery, accessible whenever you need it. The professional formatting ensures your letter appears credible and business-appropriate. For those with mobility issues, busy schedules, or limited access to postal services, Postclic provides an accessible alternative whilst preserving your consumer rights through proper postal channels.

Timeline and follow-up actions

After posting your cancellation letter, monitor the tracking information to confirm delivery. Once delivered, the service provider typically has a reasonable timeframe to acknowledge your request—usually within 7 to 14 working days. If you do not receive confirmation within this period, follow up with another letter referencing your original cancellation and including copies of your proof of posting.

Document all interactions and keep records of dates, tracking numbers, and any responses received. This comprehensive documentation supports your position if you need to escalate the matter to consumer protection services or seek advice from Citizens Advice.

Customer reviews and tips

Understanding why others cancel services and learning from their experiences helps you navigate your own cancellation more effectively. Common reasons for cancelling Physiocheck services include changes in employment status, completion of treatment goals, financial considerations, or dissatisfaction with service delivery.

Common cancellation reasons

Employment changes frequently trigger cancellation requests, particularly when Physiocheck access came through workplace programmes. If you leave your employer or your company discontinues the service, you may need to cancel individual arrangements or clarify that your access has ended. In these situations, obtaining confirmation that no further charges will apply protects you from unexpected billing.

Some individuals cancel after achieving their health goals or completing recommended treatment programmes. Once you have addressed the musculoskeletal issues identified in your assessment and implemented the suggested changes, continuing the service may no longer provide value. This represents a positive reason for cancellation, though ensuring you have all necessary information and resources before ending the service helps maintain the health improvements you have achieved.

Financial pressures lead many consumers to review and cancel non-essential services. If Physiocheck no longer fits your budget or you need to prioritise other expenses, cancelling promptly prevents accumulating charges you cannot afford. Remember that your financial wellbeing is a valid reason for cancellation, and you should not feel pressured to continue services that strain your resources.

Service quality considerations

Dissatisfaction with service quality occasionally motivates cancellation requests. Issues might include assessments that feel rushed, advice that does not address your specific concerns, or difficulty accessing follow-up support. If service quality concerns drive your cancellation decision, document these issues clearly in your cancellation letter. This feedback helps the provider improve whilst supporting your position if you seek refunds or compensation.

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. If Physiocheck fails to meet this standard, you have stronger grounds for immediate cancellation without penalty. Gather evidence of service failures such as missed appointments, unqualified assessors, or advice that contradicts established medical guidance. This documentation strengthens your cancellation request and any associated complaints.

Practical tips for smooth cancellation

Start the cancellation process as soon as you decide to end the service. Delaying increases the risk of additional charges and complicates the cancellation timeline. Review your contract immediately to understand notice periods and ensure you can meet these requirements without incurring penalties.

Maintain professional, courteous communication throughout the cancellation process. Whilst you may feel frustrated about service issues or contractual obligations, polite, clear correspondence typically receives faster, more cooperative responses. Focus on facts rather than emotions, and clearly state what you want—cancellation, refunds, or confirmation of termination.

Keep detailed records of all cancellation-related activities. Note dates when you sent letters, received responses, or made follow-up contacts. Store copies of all correspondence, tracking numbers, and proof of delivery. This organised approach makes it easier to escalate issues if necessary and provides complete documentation if disputes arise.

Getting help if cancellation proves difficult

If Physiocheck does not respond to your cancellation request or disputes your right to cancel, several organisations can help. Citizens Advice provides free, impartial guidance on consumer rights and can advise on your specific situation. Their advisers understand UK consumer law and can explain your options for resolving disputes.

The Alternative Dispute Resolution (ADR) scheme offers another avenue for resolving cancellation disputes without court proceedings. Many service providers subscribe to ADR schemes that provide independent mediation. Check whether Physiocheck participates in such schemes and consider using this route if direct communication fails.

For serious disputes involving significant amounts or clear breaches of consumer law, the Small Claims Court provides a formal resolution mechanism. This should be a last resort after exhausting other options, but knowing this pathway exists empowers you to assert your rights confidently.

Protecting yourself after cancellation

After successfully cancelling, monitor your bank statements to ensure no further charges appear. If direct debits were set up, cancel these through your bank independently of your service cancellation. Banks must honour cancellation requests for direct debits, providing an additional layer of protection.

Request and retain written confirmation of your cancellation. This document proves the service has ended and protects you if the provider later claims you remain a customer. Store this confirmation with your other contract documents for future reference.

If you received refunds, verify that the amounts match what you expected based on your contract terms and payments made. Query any discrepancies immediately, referencing your cancellation correspondence and contract terms. Prompt action prevents small issues from becoming larger disputes.

Your experience with cancellation provides valuable insight for future service agreements. Consider what worked well and what caused difficulties. This knowledge helps you negotiate better terms in future contracts and recognise warning signs of problematic cancellation clauses before committing to services. As a result, you become a more informed, empowered consumer better equipped to protect your rights and interests in all service relationships.